Great staff. Appropriate wait time for number of patients. Dr. Beaupre is caring and…read morecompassionate. They were a big help with a medication issue for my 98 year old mom. I will be back whenever I need an urgent care provider.

Dr Beaupre is a great doctor! thorough and he listens and always calls you with results and refills…read morescripts promptly. The staff is friendly and you can get xrays and bloodwork done right at the office and not have to travel all over to get things done. Always accommodating to schedules and Dr. Nadeau is great too!

Strong practice Convenient bloodwork…read moreTechnologically savvy It's high time for an update, and I have both more and better things to say about Wayland Medical ~12 years in. Getting appointments with the practice has been notably smooth throughout my time with them; the staff is willing to work with you based on your needs and clinician availability. I've also enjoyed seeing a few of the other practice members (eg Benitez, Berg, Rodriguez), each of whom is thorough, knowledgeable, and helpful. The use of the Healow medical app as a portal, and their fully integrated connectivity to electronic medical record systems, has given me peace of mind that all my instances of care are suitably connected in one place. It's also convenient to be able to head downstairs for a quick and easy blood draw when required - and again, clear results are available in the app shortly thereafter. I've also noticed the patient set is younger than it used to be - not just geriatrics anymore. As important as anything above, Dr Ruggieri is friendly and engaged during visits, as the rest of the staff I've dealt with are also. I definitely have a "medical home" at Wayland Medical.

Dr. Very nice and probably very good. Office staff rude and alliwed to get away with being rude to…read morepatients.

I LOVE Dr Slattery !!! He has been our family doctor for so many year…read more Dr Slattery is awesome !!! He is soft spoken, intelligent & so well informed. He takes the time to explain issues & helps me with health goals. I am 59 years old with 4 children. I have seen some average doctors so I know how AMAZING Dr Slattery is & LUCKY I am to have a doctor that takes care of my health needs with such dignity !!! His calm demeanor makes me feel like relaxed as if he has all the time & patience for me !! He has worked with my husband & myself to devise a weight loss program !! Guess what ?? My husband is down 15 pounds & me down 6 !!! Thank you Dr Slattery for the personalized care you have provided for Bill & I

The art of…read morelistening I once worked with a doctor who told me that he wanted his own doctor to be like Goldilocks's porridge. When I asked him what the hell he was talking about he said that he preferred doctors to be not to hot or not to cold. In other words not just out of med school because they don't have experience and not just about to retire because they might be a bit burned out. My doctor at East Greenwich Family Practice, Dr John Slattery, is indeed like fine porridge. He's old enough to have a lot of experience but not old enough to stop caring. Perhaps his finest quality is the ability and desire to listen. He will patiently listen to my stupid complains and then make comments or suggestions. His examinations are complete and professional but with a sense of humor. When he noticed I have quite a few scars from various mishaps he said that I should think of them as memories or souvenirs. Good idea. The light hearted approach helps things go by quicker and easier. It can be a bit difficult to get through to the office because nobody ever seems to answer the phone and for some reason things like prescriptions and faxes to the pharmacy can take longer than necessary. However the actually interact with Dr Slattery has always been excellent.

I went for a procedure this morning and the whole operation was efficient, nice, friendly and…read moreprofessional. The ladies at the check in were very nice taking insurance information and very courteous. Once inside the team was also very caring, making sure I was fine and comfortable in every way. Overall a good place not too far from the Rhode Islands hospital. Free parking for patients right across the street.

Never in my life have I stood in line for over 10 mins just to check in for a doctor's appt. I…read morewill agree with some reviewers that the admin staff has an attitude. I do think Dr.Sepe is a good doctor.

Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.

Do not go here. I left the practice at 18 when I was able to make my own medical decisions. Issues…read moreincluded miss diagnosing and belittling my wrist pain which was actually moderate carpal tunnel and trauma from sports, wait times over an hour, and one time cancelling my appointment but not telling me until after I had got to their office. My mother unfortunately is still a patient there. They did not tell her she had cancer- she found out over two weeks after Dr Kerzer got the results by a separate doctor outside the practice she had happened to go see. She had a biopsy done on Monday and is currently in pain. When we called the office we had to speak to the on call doctor. After a 2 hour wait he called, said he doesn't know the specifics of her case and won't prescribe anything to her, and she should wait till Tuesday when Dr Kerzer is back in the office or go to the emergency room. Do yourself a favor and avoid this place at all costs.

I love my Dr, Dr. Salisbury. I've been going to him since I was a teen, and I've always enjoyed my…read morevisit. However, dealing with the nurses has been a joke, almost everytime I call to make the appointment.

OFFICE help require to keep patients outside of office standing in line- no seating available…read more Other offices (like the one across the hall allow patients to wait in office with masks of course). My wait ,in a line of 4 ,was 20 mins. to drop off sample.The woman behind me , who was older than me and Im 74,was trying to stand on 2 crutches and her wait was longer! No excuse for this.I mentioned this to office , told that she was not responsible. Office is large with 3 chairs spaced out. Help is very scarce 2 people, in a busy office.Someone can mention to head office! Im in the Greenville R.I. area.

Convenient location. Staff lacks customer service. Strict policy on switching primary care…read moreproviders. Did not have a good experience with one of the doctors and asked about switching my primary care doctor and they would not allow it.