Prompt, efficient, informative, and pleasant people all around. The pricing seemed reasonable and…read morethey checked everything thoroughly before telling me I needed a new motor for the dishwasher, which is pretty much what I figured. It's just the two of them, so if you call them you know what you're getting.

Very honest! Quick to respond. He could have changed our parts but was very honest that it would…read morenot work for long. I do appreciate no hidden charges also! The price they quoted was the price I paid!

Cook's has excellent communication and they do quality work. I highly recommend them for your…read moreappliance needs!

Charged $125 for 10 minute service. Quoted $90.00 charge that was for a part to fix my washer that…read moreis sold on Amazon for $35. Ended up having to purchase new washer and dryer....

Quick, professional response & reasonably priced. All done quickly. I would use Route 66 Appliance…read moreRepair again.

They never did call me back to tell me how much it would cost for them to come out and do the…read moreservice fixing of the appliance because I already had the parts and I guess it's too expensive to have the labor done. The only thing I can think of, but I would like to get this done because I'm doing the fixing of this refrigerator for charity and I can't seem to get any help from refrigerator appliance people because I won't pay them $800 to put this part in so one thing I can think of please help me

Serviceman was ok but quoted price was on high side. We ordered it as needed for holidays . Would…read morelike you to evaluate price for controller and sensor as upon checking local supply store it was not that high for parts.

The freezer portion of our refridgerator kept collecting and…read morerefreezing ice which accumulated. David from Mr Appliance thoroughly investigated every possibility, pin pointed the issue and fixed the problem. He was quick and accurate. The service provided was impeccable. I cannot recomend both David and Mr Appliance enough.

Do not bother reaching out for assistance with this company. If you have an urgent need, try…read moresomeone else. This company will respond to your request well over a month later. Everyone else was able to respond to my assistance within 48hrs.

My husband has been dealing with them and he said this "I will not be doing business or…read morerecommending them" the black repair guy was very rude to my husband. We tried to call the management but kept getting transferred. Do not deal with them. We will go elsewhere to get our appliance fixed.

Appointment was available next day. Repairman was courteous and competent. Automated response…read moresystem states $120 call fee will be waived if repairs are authorized. What it means is it will be applied to reair cost. Minimum charge appears to be $165. Tech was here 30 minutes, hourly rate of over $300. Tech DID NOT provide a cost before repairs were made. Repaired a microwave handle with no parts needed, pure labor charge. Wiah I had looked at the reviews before I scheduled.

I would not call them for repair, call a repairman with good reviews. I think their main focus is…read moreselling used appliances, which is fine. I paid a man 110 dollars for 15 minutes of his time to tell me it would cost $1000 to repair my $750 3 year old fridge, then pointing out I could buy a used one from J&J. In hindsight I would have called a repairman with no conflicting interest. JJ's is basically a used appliance store, not a repair shop.

Request made to estimate repair on DCS gas grille and to look at a problem we were having with…read more Thermador inside grill, great service, great follow up. Highly recommend this business

I can't say enough about how professional and responsive these guys are. Very reasonable prices…read moreand dependable. If you don't know what the problem is and it ends up being outside what they do, you will have to pay the service call. For example if it's an electrician problem and not an appliance problem.

Really great company. Very impressed with the speed that the technician took to get here and the…read morefact he was able to fix it. Was a minor problem that he worked out pretty quick so I was really impressed with his honesty as well. If you need a fridge fixed I'd definately give Jorken Services a go..

Best Service Ever. I found this company here when my Mothers Washing Machine broke down. My mother…read moreis 88 years old and is on a limited income. I filled out a form online to schedule service which was the first thing that attracted them to me because i had already made several calls to other repair companies and they either didnt answer or they told me they couldnt help for several days or they were just too expensive to get them to come out. Jorken Services replied to me within 10 minutes of me filling out the form online. I had explained my mothers situation to them in my original request telling them about my mothers financial state and the urgency of the call. I first recieved an email from them saying that a technician had already been assigned and would be calling me shortly. Before I even finished reading the email, the technician was calling me. He already knew what was needed and said that he was told to do his best to keep costs to a minimum. I had originally set it up when I filled out the formfor the following monday but he was willing to come straight out. All up it was less than an hour between my initial email to them and the time the technician arrived at my Mothers house. He took a look at it, told my mother that it was nothing serious and that he could fix it on the spot for just the service call charge. He had the machine fixed in a jiffy and then even changed out the filters in her furnace for my mother as well. He then sat down with my mother and explained to her all he had done and gave her information and tips on her oven and even tightened up a fitting on her disposal under the sink that had been leaking for ever. All this and all he charged was a minimal service call. This company is a credit to its industry where so many now just seem to want to rip the elderly off this company bought a little sunshine back into my mothers day as well as giving me a feeling of comfort that if my mother had any other issues with her appliances or her heater or ac that I can now call someone that knows how to treat people. You really will be doing yourself a favour if you pick this company to fix your home appliances. Thanks again to Mr Jorken and the technician who came out.

I just had a new HVAC unit installed today in conjunction with their Costco deal - as of this…read moreevening it is blowing cold air and they didn't put my old thermostat back on - when I called the 24 hr line it was a less than reassuring experience...I got sucked in by the chance to finance the unit instead of having my dependable guy do the same unit but paying in full ....so far I'm not happy &&&&&&&&&&&&&&&&&&&&&&&& I sent emails and texts to all I had spoken to and this am a tech came out and after opening the service panel found a couple things that should have been addressed I assume at install....he stayed to make sure that system was actually blowing warm air which is appreciated....I am changing stars but honestly will be on guard as I am concerned by the plethora of other less than complimentary reviews....it is obvious though I have no problem updating my review

Paid 7,400.00 to have furnace replaced. Techs did not tape the manual to the unit, so our city…read moreinspection failed. Have contacted them twice to get this rectified, and they could not care less. Do not pay them in full until you pass the inspection. After reading they were purchased by Mullin, their lack of customer service now makes sense. Had I known that they were owned by Mullin, I would have called anyone else. I will continue to call every week until we pass inspection. I will have them do the fall check and move on to someone else. The longer it takes them to rectify, the lower their rating will get. April 2026 - Rene M