1. Knockout Collision

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San Antonio, TX

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Knockout Collision

5.0 (1 review)
Open • 9:00 am - 8:00 pm

Services - Knockout Collision

Bumper repair

Auto frame testing

Rear-end damage

Knockout Collision Photos

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2 months ago

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Mission Collision Center - After repairs

Mission Collision Center

(11 reviews)

It was a slow start with a great finish! Let me explain. Mission Collision had my car for over a…read moremonth (40 days). There were some back and forth issues with the rep who was assigned my case and the insurance company and some general lack of communication. The last two weeks of my claim really ramped up and got moving when Greg (manager) got involved. He excused the prior wait and lack of communication and indicated that the person working on my case was no longer with the company. After he got involved, there was great communication, and the work that was done was excellent. He was sympathetic to my wait and frustration. I appreciated that when I called the office I always got ahold of a live person. Usually this was Jackie who was always friendly and super helpful. The work was excellent, and you wouldn't even know there was any damage. I've had the car back about a month now and wanted to make sure there were no residual issues before writing the review. Working great. They provided pictures and an itemized roster of the work done. I'm grateful they stepped up, turned things around, and proved that customer satisfaction is their top priority.

Thursday April 17, I got in a car wreck and my vehicle was totaled. San Antonio Police Department…read morecalled a random tow company that was close to my home and it just so happened to be Mission Collision Center. They are closed on the weekends as most places are, but thankfully I had the following day off. I was able to get over to see my vehicle and take some photos for insurance. They also let me get inside and get as much of my belongings out as I could. A few days later I had to go back out again and get more photos for insurance. My second visit they told me I would be assigned to someone to help me with my car and my claim. I explained that I had several companies working with me and I was a little stressed out. A short time later, Dale, their general manager reached out to me directly and said he would be taking over my situation. He was very responsive and helpful and was very honest with me about the charges and the situation I was in. He reached out to my financial company that had the loan for my car and talk to the finance company directly. He worked out a deal with them to help me with the storage charges until they could process the claim since there were three companies working on the vehicle claim. Once they were able to process the claim and I was able to get an adjuster out Dale went to the car himself and helped them process everything to determine what the appraisal of my car was and the damages sustained in the accident. He reached out to let me know That I had a claims adjuster come out, so I knew that I could follow up on the claim with the third-party company. I kept getting the runaround from the Finance and the insurance company so I was feeling very frustrated. I kept reaching out to Dale several times to figure out what to do with my car. The finance company told me it was my problem and to figure it out myself. At a loss, I reached out to Dale to see what my options were. He went through and explained the damages to my car and an estimated cost to fix it. He did reiterate that without taking the car completely apart, they could not give me a completely accurate quote. He used his years of expertise to be able to answer all of my questions. I appreciated his honesty and treating me like I was a family member rather than just a customer. He helped me sort through all of the issues and concerns that I had with my vehicle and the appraisals. It is now May 6 and he has personally resolved my car situation and guided me in the direction to determine my next steps. I could not be happier with them and their willingness to help me out above and beyond their scope of simply "towing and storing" my car. I would recommend Dale and Mission Collision Center in any scenario where you need a body shop or a tow.

Crash Champions Collision Repair Alamo Ranch

Crash Champions Collision Repair Alamo Ranch

(11 reviews)

I knew it! They don't actually read people's review here. When their AI based on the algorithm and…read morekey words and number of sya ratings detect it, the generic response is triggered. Crash Champions Collision Repairs DO NOT really care what customers say. Hold on and wait, this follow-up rating will get exactly the same response! Instead of addressing rectify the demeanor of their unprofessional front desk staff, the AI do all the work as a response!

Got into an accident. Minor damage to front bumper. I go to this Crash champion thinking it'll take…read more3 days tops. When I get there, horrible customer service. Very vague when answering your questions from the monotoned front desk girl which made the first impression on this place, weird. I dropped my vehicle on dec 15th 2025 (remind you just a scratch on the bumper,minor damage). I specified that I cant have my car in the shop for a month , the manager Matt said," psshh, shouldn't take that long" with a conniving smile. They still have my car and its 6th of Jan 2026. Not ONE single update was sent to us, and that was expressed to them on 3way with my claim adjuster and after that they purposely still didnt update us. Now our insurance had to contact their regional manager to release our vehicle, today on the 6th of Jan 2026. Will give an update when we pick it up today. If I can flush this place down the toilet, I would in a heartbeat because this place is caca. Update: Thanks to the regional manager of Crash Champions, Mike. I appreciate for understanding the situation that this location put us in. It's unfortunate the employees there don't represent the same professionalism and great customer service that you provided us. Our battery was dead from it sitting there for 3 wks and he replaced it with a new one. He also offered detailed services and gas complementary but we didn't accept at that time, we just wanted our vehicle back. That was the only good experience from here.

Knockout Collision - bodyshops - Updated July 2026

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