today was a poop show with Lowe's as usual calling a store…read moreis almost impossible and when they do answer you get a girl with an attitude if you ask. about a product they will run to a computer instead of physically checking , none of them want to work they just want to hang out and bs with each other all day what's even funnier some of the employees will argue with you instead of help truthfully if the managers actually cared about the store they run this stuff wouldn't happen but they are part of the problem 5 stores today and the treatment was the same. ignored phone for 50 calls repeatedly put on hold hung up on great job lowes I spend upwards of 1000,000 a year after today I will go anywhere but Lowe's

Let me start by saying I always go to Lowe's before any other like store and I avoid the orange…read morestore at all cost bec the staff are bunched up talking until they see a customer then they run like roaches. Lowes staff are almost always friendly and helpful and ask you if they can help. This particular trip to Ohio for a move out/move in, I decided to remodel the last bathroom to do. I found my contractor and we discussed I'd be buying from lowes as ALWAYS! and would wait a few days before I go there to order stuff. He was worried that if I waited we might not have everything when we need bec we are on a time crunch of starting June 12 and ending before the 23rd for the new tenant. I live in California now. So we decided I'd order and he'd drive from Lakeside (an hour and a half ONE WAY) to pick it up. Lowes sent me daily text and email telling me to pick items up and I would call them and ask to hold it all and when it is ALL in he'd go get it so it's only one trip. The young lady never gave me her name, but informed me every call that she knew and the manager approved. That service got them a 5 star. Thank you. But I got a call from a different girl on the May 8th telling me everything was there and needed to be picked up, I explained the situation and asked her if she was sure it was all there, she said yes. The contractor sent one of his guys that was in the area to pick it all up on the 9th. The young man that picked it up, TRUSTED LOWES was giving him the whole order. The young man took it to my storage. I flew in and discovered on June 10th that the shower faucet set is missing and 18 pcs of tile. I contacted the contractor bec I thought it would be better the young man to go in and see the lowes employee he dealt with so he could get the missing stuff. As of today, the 16th, I was told they are not taking care of it. I reordered the shower set and now it's not going to be here until the 21st!!!! Putting us waaaaay behind. I'm so disappointed and unhappy with the way this is all going after spending thousands of dollars at Lowe's and doing that on the regular. I've remodeled 4 kitchens with lowes and planning on doing several more, in fact I stopped in to see Elsa to extend my black kitchen cabinets into my dining room on my 2nd day of landing here. So yesterday my contractor pointed out that the shower pan box has already been opened and when we pulled it out, it has damage. It was obviously a return that got put right back on the shelf. My contractor called Lowe's to exchange and they said they had none in stock. On his way home he decided to go ahead and just stop and looked and he found 2!!! Another damaged one and the one he had them pull down from above rafter and it was good so he bought it. Now I have to return a shower pan and I have no car bec this wasn't part of my plans. I am so disappointed this whole purchase was a mess and I am holding Lowes responsible for it. I get it's hard to get people to work now-a-days and care, but we have got to do better people! I've bought a shower set for $210 twice and do not have one in my hands, paid for 18 pcs of tile that we did not get, and have a damaged pan to return. We haven't opened the shower glass doors yet so praying those are good!!!! I will be going into talk to the manager with hopes of this situation being corrected. Please check your cameras at the front desk where he was given the items and see for yourself that he did not get them on May 9th. I have detailed info if you want to call me :-) Please Streetsboro, Ohio Lowes! I hope to update this with excellent customer service or even remove it once this is all corrected. Great news! I will be changing this star :-) So far so good...I went in and talked to the manager and she was awesome!!! She did not push me aside or refuse to do anything. Instead she went above and beyond for me like I hoped! Missing tiles were taken care of and she's looking at the camera to get the facts on the shower faucet before she refunds me for one of them. I have positive vibes this is going from a bad review to an excellent one!!!! Thank you, Allison! I appreciate that you did everything to give me EXCELLENT CUSTOMER SERVICE!!!!! I appreciate you taking care of me and seeing to it that I get my money back on the faucet. I know it was very time consuming to view the video recordings during a time of being busy and understaffed. Thank you sooooo much! I love lowes bec of the customer service and you are proof and a great remodel to your team. I've bought several kitchens from you and will be buying more in the future as well as everything I buy from you for my remodeling jobs ;-) Yhanks again and you've kept a happy customer!