Devyn get a great job inspecting and servicing my furnace and air conditioning units. He took lots…read moreof pictures so he could show me what he found. He spent time with me explaining all of the different items that need repair and why. He was thorough, respectful and professional.

It is incredible that the only time I received any response from Streamline Services was when I…read moreposted negative reviews about the company. After a number of calls from myself and my daughter to receive a call back, I stated that unless I did hear from someone, I would be taking further steps. Before I posted any negative reviews, I wanted to give your company every opportunity to explain your position. I have all the documentation from both technicians and it appears that the heat exchanger WAS inspected by the first technician on 4/28/26 with no mention of any cracks. I seriously doubt these cracks magically happened in a few days when the second technician did another inspection. You said you stand behind the professionalism of your technicians. If so, which one should we believe. If the first technician had not neglected to turn the gas back on after his inspection, we would not have been aware that there was a cracked heat exchanger. We could have had a potential serious risk of carbon monoxide poisoning. I have also since discovered that the heat exchanger is still under the manufacturer warranty. I am not pursuing this simply because I am a disgruntled customer with a minor issue. This is a potentially very serious and deadly safety situation. If indeed you believe and have stated "the safety of our customers are our highest priority," that out of an abundance of caution, you would send out another technician to show us in person the cracks in the heat exchanger, and not just turn off the gas, scare us half to death, send pictures that we have no idea what we are looking at and expect us to believe you and spend up to $16,000 to replace our heating and air conditioning. This is much more serious than just a matter of closing a communication loop! If it is discovered that you are correct and the other two technicians were not, we need to take the appropriate steps to have this dangerous situation fixed. Thankfully we have some time since we are not using the heat right now. If I do not hear from you, I am considering contacting the Better Business Bureau and Attorney General's Office. I look forward to hearing from you.

The technician arrived 35 minutes after our scheduled time. Ten minutes after his arrival he…read moreclaimed to have fixed the problem, but a day later the issue resurfaced. The following day I left a message with management so that I could file a complaint. I didn't hear back until the next week, and that was after I made repeated calls to the service center. When I finally spoke with management, they agreed to issue me a refund, which was kind, but I still need to find a dependable technician to repair my problem. My time was completely wasted.

Called panicking because sewage was backing up into my house and Bar D was able to dispatch help…read moresuper fast (some other companies gave me quotes of 4-5 days. Gross.)! Dalton was so helpful and answered all 400 of my questions, and he even directed me to the city for the next steps.

Melvin is a true find! I had unscrewed the kitchen faucet…read morecap to see why the tiny, sealed LED light had gone out in the Allen + Roth faucet sprayer. Upon unscrewing the metal hose, it immediately retracted into the curved faucet -- slid through the tube and caught at the end of the pipe under the sink. I was able to feed it back up through the curved faucet, and could see the end of the metal hose up near the top side but was unable to pinch the edge of the hose and pull it through. I worked at it for a couple of hours -- trying and hoping that I could fix it -- but finally threw in the towel. Professional help was needed. Melvin answered my phone call at 8:30 am while on his way to an already scheduled service call. Hearing that we had guests who had just arrived the night before, he agreed to try and make it by our house that afternoon. Melvin was able to come by that afternoon, reconnect the water line, identify the part number of the faucet head, connect with the company's customer service department to determine the replacement part. Melvin is knowledgeable, patient, fair and kind. He goes the extra mile in providing plumbing service. Unbeatable!

My water heater burst during the night, unknown to me. When I went downstairs and saw the flooding,…read moreI called several plumbers through Yelp, and only one called back right away. Melvin, the plumber, was on his way to another job, but he stopped by within a few minutes to turn off and secure the WH. He made an appointment for the next morning, and arrived on time with a new WH (the old one was rusted out). He spent over 5 hours, installed the new WH, new pipes, and new pressure tank. He even found and cleared the cellar gravity drain, which had not been cleared for at least 28 years. The workmanship was superb, his attitude was very helpful, and the price was more than reasonable. I'll definitely call them for any plumbing repair in the future.

Carl was very quick to respond, knowledgeable about the leak we had, and thorough with the fix…read more HIGHLY RECOMMEND!!

Carl did a great job clearing out the blockage in the clear out by the road that the city of…read moreRaleigh wouldn't touch . He had all the correct equipment on hand and tacked the job quickly. He a gave a very reasonable honest quote over yelp and stuck without.

Another great experience with Joseph Rose Plumbing. Water started bubbling up from underneath our…read morelawn right behind the city meter. After the city came and turned off the water, I called Joseph Rose Plumbing at about 3 pm and they arrived about 4 pm. They dug up a small area where the leak had been and found that a pipe from our lawn irrigation system had failed. They fixed the problem, filled in the hole, and we had our water back on in a few hours. They took a situation that could have been a major headache and turned it into a hiccup for us. Thank you Joseph Rose Plumbing!

We hired Joseph Rose Plumbing to replace our hot and cold water valves under our kitchen sink and…read moreto adjust our water pressure in our home. At the time, we also need a new water heater and asked them to give us an estimate for a new gas tankless water system while they were here. The two guys who showed up to do the work, were very professional, thorough and efficiant. The work that we hired them for was excellent and the cost to do this work was excellent - they were here for a couple of hours to complete the work and give us an estimate and charged us only $265. Another plumbing (Brown Brothers) company we hired to to adjust our water pressure (ONLY) a 7 months ago - were here for only 15-minutes and lowered our high water pressure way too low, charged us almost $500 - and it took them 7 months to bill us. Do not hesitate to hire Joseph Rose Plumbing for your work at your home. Also, I would like to add that the Joseph Rose technicians took pictures of ALL the work they did - before and after - and these were all included in their emailed invoice. That said, while Joseph Rose's estimate for a new gas tankless system came in a couple of thousand dollars LESS than the lowest estimate we recieved from other companies, we were very nervous about hiring them for this particular work because they didn't mention anything about pulling a city permit for the work. At the end of our discussion - the guy told us that they don't pull permits - this is the responsibility of the homeowner. He said you want us to pull a city permit for the work, it would cost $500, but a permit isn't required (for new installs and like-like-replacements). At the time I didn't realize that a city permit only costs $65 and the this work 100% requires a permit to be pulled. I found this out when I emailed Durham City inspectors to inquire. When I emailed Joseph Rose Plumbing why we were not hiring them for this job, they responded with "We install lots of gas tankless water heaters without pulling permits". Ethan did respond to my email to let me know that his office manager was new/still learning and misunderstood. If you are having plumbing work that requires a city permit - look elsewhere, none of the three other companies who gave us estimates required the customer to pull their own city permit for the work - let alone charge $500 if you wanted them to pull a permit. The $65 permit fee was worked into all other estimate invoices - we never even saw the fee.

I'm very satisfied. They showed up on time and diagnosed the water heater problem quickly…read more My only gripe is they add in a flush without asking for $125. However, if you buy it up front it's a $50 discount. I bought it, but I want to know it's there.

The technician, Eric, was on ti.e, the service was prompt and thorough. I could not be more eases…read moreto get same day service si affordable . 10 stars!

I reached out to Tidewater Plumbing to help with a guest bathroom that had some leaking under the…read morehouse. Plus we thought a hot water heater may have been rusted in the crawl space. Stephen was really communicative and helpful. He asked for pictures so he could preorder any hot water heater parts since those can be harder to find in stock. After sending the pictures he gave me a call to let me know that the heater wasn't actually connected anymore and therefore didn't need fixing. Yay. We set up time to just fix the guest bathroom leak. Andrew showed up on time and fixed the toilet and bath. He was nice, fast, and affordable. Overall I'm really impressed with Tidewater Plumbing. Their plumbing work is top notch but their communication and preparedness puts them above and beyond. 10/10 would recommend them.

From the owner: At Tidewater Plumbing Co., we believe great service is more than just fixing pipes—it’s about…read moreshowing up on time, doing the job right, and treating every customer with respect. We deliver best-in-class experiences, hold ourselves to the highest standards of quality, and never stop looking for ways to improve. That’s how we’re raising the bar in residential plumbing.

Excellent service they knew exactly what was wrong. Fixed a problem that the other plumber from…read moreanother company did wrong. Pricing was excellent ,would recommend this company to anybody, give them a call you won't regret it.

My go-to guys. Responsive. Honest. Gets the job done. I don't often leave reviews or make…read morerecommendations, but I def recommend Michael and his team.