been to several quest labs, chronically understaffed, I had to throw out my samples because they…read moredon't accept drop offs without an appointment and can't get an appointment for 2-3 weeks. Instructions for the test that I was given were incorrect so I would have had to retake the test anyway.

I waited for hours at this Quest in McKinney, only for them to completely mess up my orders and…read morethen blame me for their mistake. An poorly trained staffer entered my information / started my order but was unqualified to finish it. Then, they couldn't resume it for whatever reason. The staff was rude, dismissive, and yelled at me saying they were "trying to help," but they absolutely were not. It was an incompetent and frustrating experience from start to finish. Save yourself the trouble -- try Labcorp downstairs 212 or at least a different Quest location.

Racist front desk, would not do their job bc I was a middle aged white male. Care received…read moreimmediately elsewhere

Incredibly rude front desk staff. Arrived at 11:47 to…read morecollect 2 labs. There were 2 people who walked in behind me. The front desk staff " you are all here to get labs- we close in 9 minutes ?" What else would we be here for ? My check in failed - and huge sigh from her. Took my business upstairs to Quest. Don't waste your time here.

I visited the Plano office located at 1800 Preston Park Blvd ste 102…read more The lady that waited on me was very professional and very helpful. My experience was pleasant. Thanks, Erika

Surely one of the very worst aspects of falling ill is the possibility of having to engage with…read morethis organization. Getting an appointment is difficult because it requires app access and their app is flawed. Why don't they collect specimens on weekends port after 5? Creepy waiting rooms. Poor to non-existent phone access. Feels like being in a dystopian scifi movie when I arrive at the site and must engage with the robot check-in podium. Some staff project a warm, kindly spirit but most act like machine components. Maybe I'd overlook all of that but they don't consistently deliver reports. I trust my doctor but not these people.

Can't even find the quest I'm looking for, it doesn't pop up…read more IF YOU HAVE QUEST LAB TESTING TO BE DONE....RUN AWAY....FAR AWAY to any lab test place there is, demand your doctor send it to a different lab. I'm very very very sock( I'm about to lose my health insurance with two little boys, due to divorce. My IFD doctor ordered $2000 of testing to be done, to see what autoimmune disorder is attacking my body. I've been sick every single week. I'm about to lose my insurance, i go, get this testing done. Took me 20 min on the phone, JUST to make an appt with a automated machine. Then, to try to create an account my name "doesn't exist" So, they either spelled my name wrong, or lost my stuff. Then I try to use the online "assistant". Simple "need test results" i wrote, and it said "I'm sorry, i don't understand what you are asking". So i put "test results". "I'm sorry, I don't understand what you're asking.". Omfg, so, i create a online profile. NOPE. I typed in my question to send to them and it says. "Remove spaces and special characters from message." So, I did, still won't accept my message. Trying to talk to anyone on the phone, you need a good hour to even get that done, and finally when the operator answers, they will be vile, and rude and tell you they cannot assist you..... So, let me get this straight? You want $2000 from me, to run tests I never get back, i can't access, i can't find, you don't have any easily accessible source of information or customer service. AGAIN TAKE YOUR MONEY AND RUN. Go to ANY LAB TEST NOW, and you can get your stuff within a couple of days, for half the price EASILY, no headache, they literally email the results to you. I wouldn't use this place if i was dying, and it was the last place on earth. Unprofessional. Unorganized. Employees hate their jobs. Inaccessible. Unaffordable. Unattainable. Waste of my life. Now, im going to have to find a place, that can redo this blood work, before i lose my insurance, and don't find out why im sick. Had covid 4 times last year, and now, im as sick as i possibly can be, working 6-7 days a week, needing a solution as I'm a single mom who needs to be well, Thank you for nothing quest. This was my last and only hope at getting answers asap, and that's not happening.

I went here right after work and realized they opened at 7am not 7:30 like yelp previously said. I…read morealso didn't know that drug screen tests weren't done until 8am but I needed it done for pre employment so I checked in and stayed. There was like 6 people there when I arrive at 7:10 and they were all in and gone by 7:30. The lady let me go back 10 minutes early since I had been waiting all this time. Everyone wad very friendly and I would totally go back her3 anytime I needed work done.

The folks here are friendly compared to the other Labcorp center in McKinney located at Medical…read moreCentre, where the staff was plain rude to everyone. I had to wait here to get additional tests and the technician stepped out to give me water for my tests, made sure I was ready and was vey polite throughout the entire checking and testing process. Will definitely select this place for any future tests.

I rarely leave negative reviews, but my experience with Labcorp was so disappointing that I felt…read morecompelled to share it. The customer service was incredibly rude, unprofessional, and completely unhelpful. I understand that anyone can have a bad day, so I gave them the benefit of the doubt and returned for a second visit, hoping my first experience was an isolated incident. Unfortunately, the second experience was even worse. I've never been treated so poorly by a healthcare provider. Instead of showing empathy or a willingness to help, I felt like I was an inconvenience. Courtesy and professionalism should be the bare minimum, especially in a healthcare setting where patients may already be stressed or anxious. I sincerely hope Labcorp addresses the way patients are treated because no one should have an experience like this.

Rita Blacknell was the ultimate professional. Often when giving blood, no one can find my veins,…read morethey stick and dig and eventually end up in my hand. Not Rita, one stick, I barely felt it and was in and out of the office in less than five minutes. Thank you, I'm truly grateful!

horrible service by the front desk rude and extremely slow unbelievable that this is medical…read moreservice they need to be fired

I was feeling really sick and my doc sent me to get a urinalysis. Was greeted by the lady up front…read moreright away and no wait. She was great. When I was done, went to place the sample, and the old lady in the back started yelling at me because I wasn't in the right spot. I was like omg, if you hate your job don't take it out on me

Very rude person at the front desk. The person who drew my blood was not rude, but not at all…read morefriendly or pleasant. I saw many older people who ere disrespected just for asking a question. The check in machine said I would have a "1 hour and 6 minute wait". When I asked about that at the front window, the lady told me there were only 6 people before me and fussed at me for believing THEIR machine. I will not go back.

I had a not so good experience at another Any Lab Test Now location. Was told I needed to be there…read moreby 2:00 pm because FedEx had to pick it up. So I went back another day at 1:58 and the same person told me it was too late because it would take about 30 minutes to process my blood work. She could have told me to come by 1:00 or 1:30 but she didn't. So at that point I was done with that person. Now for the good news . I called the McKinney office and they told me as long as I was there by 3:00 they could do the test. I went to the McKinney office today. Got there about 2:45. I was greeted as soon as I walked in by Ashley who told me to sign in at the front desk on a tablet that was standing up on the counter, a clever way to display it. The sign-in process was very short and simple, unlike a lot of the tablets I encounter at medical offices. She told me that it would be just a few minutes and my wait was very short. Ashley was very nice and friendly and this was probably the most painless blood draw I have ever had. Ashley answered all my questions without hesitation and in a very pleasant and helpful way. If your doctor has given you orders for Any Lab Test Now, I suggest you go to the McKinney location. They will treat you right!

This is a great place to get B12 shots. Staff is kind and no appointment is needed. Thank you!read more

This place is completely incompetent. I have come here for years because it is where my primary…read morecare physician sends lab orders but I have finally had enough and will be requesting he send my lab orders elsewhere. They have run incomplete labs (while fasting), required me to return (fasting again), only to tell me they could not run labs after waiting over an hour after check in. They have no respect for others' time or well being. I have seen empty lab vials dropped on the floor and reused. Wait times are absolutely insane every time. The staff admin are disorganized and communication is lacking. Avoid this place at all costs, there is a quest nearby. If I could give zero stars I would.

I'm participating in the Texas Coronavirus Antibody Response Survey that helps measure things like…read morehow many people in our area already have COVID-19 antibodies, and how long those antibodies last. This will be a year long program and it was important to me to find a lab close by. Clinical Pathology uses the Sonic Scheduling app to verify and confirm your appointments. It's easy to cancel and reschedule if you need to. Everything was done by text so when I arrived all I needed to do is say, HI! They knew exactly who I was and why I was there -- no worries. This was a lovely friendly group of ladies! The appointments are spaced out enough that the lobby was empty when I arrived and only two people when I left. Everything was clean and organized. My phlebotomist got me on the first try and I'm known to have invisible and tricky veins, lol. I look forward to finishing this process with Clinical Pathology Labs.

If you can't make it to the moon, at least aim for the North Star--because apparently that's where…read moretop-tier MRI experiences are happening. I recently had an MRI at NorthStar Diagnostic Imaging , Allen, and I have to say... I was not expecting to leave smiling after voluntarily entering what is essentially a very polite, high-tech tube. But here we are. From the moment I walked in, the staff operated like a well-rehearsed pit crew--efficient, friendly, and reassuring without overdoing it. There's a calm professionalism in the air that makes you feel like you're in very capable hands (and not about to be launched into orbit... probably). And then there's Zahra--the MRI professional who deserves her own spotlight. If there were an Employee of the Month (EOM) hall of fame, she'd already have a reserved parking space. Clear instructions, great energy, and just the right amount of humor to make the whole process smooth and surprisingly pleasant. She turned what could have been a tense experience into something that felt easy and even--dare I say--enjoyable. Bottom line: If you ever find yourself needing an MRI and wondering where to go, skip the rocket ship--NorthStar Diagnostic Imaging will get you stellar service right here on Earth.

The staff are very pleasant and good. My problem is their poor accounting and refund process…read more Somehow a few visits 2 years ago ended up with a $95 credit. It was never refunded to me. I only found out after a recent visit and not until after when insurance settled and they wanted the remainder due, I found then the credit was applied. I called them twice to alert and politely complain about them having my $$ for 2 years. No explanation other than it was applied to your bill. Good customer service would have returned my money long ago. I wonder how many others are due money and have no clue. I'll choose others for service going forward.