This facility and the staff are superb. Everyone was super friendly and accommodating as I was a…read morefirst time Sutter Health client. This location has parking in front but also in back in the garage. Highly recommend for any urgent (non urgent) requests!

I came in for sinusitis treatment, specified it was not allergies as I have no history of…read moreallergies. The nurse tried to tell me I had allergies even after I told her I've never had allergies several times and had sinusitis previously. After all of this she still said "yeah allergies are tough" in a condescending manner before leaving. Thankfully the doctor listened to me and gave me proper treatment, including antibiotics and a referral to an ENT. I don't understand why people like the nurse go into healthcare, they don't listen to their patients and think they know better meanwhile I had (and still have) chronic sinusitis so bad that I have now been through 4 rounds of antibiotics and might need surgery. I'm glad she's not a doctor because I would feel sorry for her patients. I would give the doctor 5 stars as he was knowledgeable and helped me on the path to recovery. Nurse has no business in healthcare and I hope this urgent care realizes that eventually.

Had an accident and cut my knee pretty bad over the weekend. My wife recommended me to check out a…read morelocal urgent care clinic instead of going to Good Samaritan Hospital to save some time. I walked into Palo Alto Medical Foundation on Los Gatos Blvd and was greeted immediately. I filled out some basic paperwork and was told I would be called soon. 2-3 minutes later I was called to the back so they could take a look at me. The nurse Tracy was very friendly and cleaned up my cut. She worked quickly and efficiently, but made me feel very comfortable. Soon after the Dr. Spoelhof came to examine me and gave me a brief description on my injury and what she needed to do. Again, I felt very comfortable in her care and she stitched me up with very little if any pain. I was out the door in less than an hour. I couldn't have asked for better, friendly and fast service! They took my insurance with zero cost to me. I could not be happier with their service and expertise. If you live in the Los Gatos area and are looking for an alternative to going to the emergency room for a non emergency procedure, I would highly recommend checking out Palo Alto Medical Foundation on Los Gatos Blvd.

PAMP is THE BEST but, like all other medical services, they're extremely busy which makes getting…read morean appointment quickly very difficult! Sad.

The neurology referral teams have zero communication with one another. My original neurologist did…read morenot listen to my issues and dismissed my concerns and when i tried to get a new one the referral team never got in contact with me and so i reached out and they had me jump through hoops to finally get in contact with the right office they said would get able to transfer my care to only to deny me once i get in contact again. The member of the referral team had nothing to say other than they cannot help or give me any other information and that i would need to find care elsewhere after weeks of trying.

I had went to PAMF for years, then switched to a different clinic system. Recently due to my…read moreinsurance change, we went back to PAMF. Not long ago I brought my child to PAMF expecting a routine annual well check, which should be fully covered by insurance. However, I ended up receiving unexpected charges for things I didn't ask for. Be very careful during your visit. Even answering simple questions like "Do you still have your EpiPen?" can lead to extra charges. If you reply that you don't have it, even if you say you don't need one, they may take that opportunity to review your medication history or renew a prescription--and suddenly it's no longer considered a preventive visit. It feels like they try to find ways to add to the bill through casual conversation. Unless you explicitly refuse anything outside the core checkup, you risk being charged. I recommend being extremely cautious: Do not agree to anything extra--no prescriptions, renewals, or even minor health discussions--unless you're ready to pay for it. I expected better transparency from a trusted healthcare provider. Very disappointed. Find other clinic systems if you can.

I had an MRI at Valley Radiology Los Gatos and felt very well cared for. The front desk staff were…read morevery nice, and the lady in the MRI room was incredibly understanding and patient. I get anxious in closed spaces, and they even stopped the machine a few times to make sure I was okay. I truly appreciate their kindness and professionalism. Thank you for making a stressful experience much easier.

I found the overall process extremely frustrating and unnecessarily confusing, especially as…read moresomeone currently dealing with a painful back injury and limited mobility. I was told the location does not take appointments for X-rays and that it is walk-in only. However, when I arrived, I was told they were completely full and could not accommodate me. I was then directed online, where I discovered you can "reserve a time" for an X-ray as a guest -- which is essentially an appointment, despite being told appointments are not available. To make things more confusing, the system would not allow me to create an account because it said my information was invalid, yet it still allowed guest reservations. The entire process felt disorganized and contradictory. Another major issue is that if your physician sends imaging orders and they are somehow not received by the imaging center, it suddenly becomes the patient's problem to solve after already arriving in pain. In my case, my doctor's office was kind enough to text me the paperwork during their lunch break so I could still be seen. My husband has experienced the same issue repeatedly -- despite his doctor confirming records were sent, the imaging center still did not have them, and this has happened multiple times even though he has been there many times before. I want to be clear that the people working there were not the issue. The woman at the front desk was very sweet, patient, and clearly doing her best within a broken system. The issue is the process itself. There should absolutely be a more organized scheduling and follow-up system that confirms reservations, paperwork received, and patient instructions ahead of time. It would save patients stress and save the staff from constantly having to explain that "you can't make an appointment, but you can make a reservation," which is effectively the same thing. Healthcare is stressful enough already, especially when people are in pain and looking for help. It should not be this difficult to simply get an X-ray done

I don't write alot of reviews, but wow what an amazing experience at the ER…read more 1. My daughter was running late to her El Camino Health Pediatrician Appt. Called and informed them 20 min late. 2. Front desk at El Camino Health Pediatrician at 555 Knowles turned us away. Explained my daughter had cough and wanted to check for asthma symptoms. Front desk lacked empathy and turned us away. We were late due to traffic but wow no options given. 3. Took my daughter to Good Sam ER. Physician Dr. Dapar MD (5 Stars). Nurse Practitioner K. Greene PA (5 Stars). The X-Ray tech from Santa Cruz (5 Stars). All had conversations with my daughter because as she told me "it was a scary experience for her." They made her feel comfortable. The mobile X-ray was efficient, the radiologist's diagnosis was swift. My daughter was also born at this hospital. What an epic experience. Major kudos to the team at Good Sam. Live long and prosper folks!

It feels odd to write, but our family had a positive experience going to the ER. Our son had a…read moresport injury and we were able to be treated literally just a few minutes after arriving. I was absolutely floored at the efficiency (I've been to ERs where the wait is hours). To be fair, we arrived on a Sunday afternoon so maybe things were a bit slower? All of the staff were very friendly, kind, and attentive. They went out of their way to ensure we were cared for and received proper care. So why the one star off? Our son's splint was put on a little too tight which involved some discomfort and required us to go back a second time to have it readjusted. That situation wasn't ideal but thepediatric staff member met us at the entrance to immediately escort us in for re-treatment. I totally understand these things happen. If we ever need emergency services in the future, this is the place we'd go.

I had my surgery scheduled at 8am. on the same day at 7:24 i received a call saying that my…read moreprocedure has been cancelled because there was no water. I can not confirm the caller so I called back but i was directed to the voicemail. I can't risk missing the appointment, but i need to verify the caller, so i ended up showing up to the office. Although the office hour starts from 7, the reception said the phone does not work until 7:30. I did not get my surgery at the appointed time. I would say this place is unreliable in terms of schedules.

The team was so professional, caring and attentive with my husband today. I can't say enough about…read morehow efficient they were. The nurses, anesthesiologist, and Doctor Michelle Nguyen were the best. I highly recommend this facility!!

I am VERY disappointed in the lack of customer consideration I recently experienced at Silicon…read moreValley Sports Med under the leadership of Dr Tiffany Gorman. I proactively sent an email to my doctor (Dr. Doscas) asking about some recent tests and prescriptions only to be notified that my doctor has left the practice. While Dr. Doscas was a great doctor, I'm puzzled by how this was all handled. I received no email or comms from my doctor, the management team nor was I given any guidance on next steps in switching doctors. This is unacceptable. I should have been proactively notified and should have been made aware of my options ASAP. I called and texted the office several times to speak to Dr. Gorman about my experience but did not receive a call back. Instead, I received an impersonal, cold and sterile letter a few days later notifying me that I needed to find another doctor. I would not recommend this practice to anyone given the sloppy nature of my situation was managed- it's completely unacceptable.

Dr Gorman is great and her medical team are great. However, after seeing her practice for more than…read more15 years, I'm now not able to be a patient because I haven't had an appointment in over 2 years and she isn't taking "new patients". Watch out for office policies that can spring inconvenient surprises. I'm on the search for a new doctor now, and that sucks because Dr Gorman has been my go-to. Pretty unsettling.

I had surgery at this hospital earlier this year. I want to be clear that my review is not about…read morethe doctors, nurses, or the clinical care I received. The medical staff provided very good care, and the facility appeared clean, professional, and well maintained. My concern is limited to the billing and post-procedure communication process. After the procedure, I reviewed the Explanation of Benefits from my health insurer, and the amount billed to me appeared to be significantly higher than what I understood to be the insurer's indicated patient responsibility. Because billing matters can be complicated, I tried to contact the hospital to ask for clarification and to request a written review of the account. In my experience, however, the process was very difficult to navigate. The available communication appeared to rely mainly on phone calls during business hours, which was challenging for me because of my schedule. I left voicemail messages explaining the issue, and I also sent fax communications asking the hospital to review the account and respond. As of this review, I have not received a clear written response resolving the discrepancy. I later contacted my insurer to seek clarification as well. From my understanding, the balance may still be treated as unpaid or not fully resolved, although the matter remains under review. I am continuing to work with both the insurer and the hospital to understand the final amount, if any, that I actually owe. What has been frustrating is not the medical care, but the lack of a clear and accessible written communication process for a billing issue involving an insurance EOB. If the hospital disagrees with the insurer's EOB or believes additional patient responsibility applies, I would expect a clear written explanation so the patient can understand the basis for the charge and address it appropriately. Again, I appreciated the clinical care I received. However, the billing follow-up experience was stressful, time-consuming, and difficult to resolve. Prospective patients may want to confirm in advance how this hospital handles insurance billing, EOB discrepancies, written billing disputes, and communication options other than phone calls. I would also encourage prospective patients to read a range of reviews, including lower-rated reviews, before deciding where to receive care.

The team at Los Gatos Surgical Center is amazing! They are welcoming, knowledgeable and efficient…read more They made sure I felt informed, safe, and comfortable from start to finish. They all worked really well together and show genuine care for their patients. Colonoscopies are a necessary evil, but they made it a quick and easy process.

Front desk lady whose name I think is Kathy was very rude and some random male patient flirted with…read moreone of the front desk ladies and she went along with it.

The doctor office is so good, but the lab ppl don't care for patient waiting (wanting to go back to…read moretheir jobs). Have heard disappointing feedback for the lab from friends but I come here as it is close to my home. The checkin lady (one with pony tail) keeps chitchatting with the guy. I know it's good to take breaks but not when you have patients waiting in wait area. Disappointed. The lady with bun and the new guy is pretty sincere. Will be going to the lab in Los Gatos.

The doctor at this facility, Dr Tabrizi, is fantastic. Very thorough, caring and reliable…read more If you need medical care, go see her.

Came here, without an appointment, right as they opened. I was told the doctor wouldn't be in for a…read morewhile and that she had an appointment so I could stick around and wait or get a telehealth appointment. I opted to wait, which was great because I think the nurse could see how sick I was, so she took me back to get me started and texted the doctor. Doctor Tabrizi was there shortly after and was able to see me immediately. We had a quick evaluation and she got me a prescription sent in right away. She was nice, helpful, and easy to talk to. I'd absolutely plan to come back here next time I'm sick and in need of treatment.