Only wish i could give them less stars....Terrible crooks!!!!! We reached out to KO office to arrange a site visit for a couple of trees that were encroaching on our property and were becoming dangerous fall risks. We had moved in only 2 months prior and were under the impression that it was an easement that either Palisades Regency Park was responsible for or a neighbor. The leaning pine (which we will refer to as #1) that was of the most concern it turns out was located on my next door neighbor's property. Because of the way it was leaning on other trees around it, we initially didn't notice the angle. Over the following several weeks of storms etc, the angle got more aggressive. My neighbor wasn't in a financial position to have the tree removed, but he gave us permission to remove it and we arranged repayment. The second tree (we'll refer to as #2) was roughly in the middle of the house in the back and was clearly dead...many woodpecker holes etc through some branches, no leaves or much for limbs. Because we are at a lower point in the run off from our neighbors, heavy rains filter down to a drain that is in my rear neighbor's back yard. As the water pools it surrounded the base of that tree, rotting it's roots. Only a matter of time and was a double spire tree, seperated near the bottom. When 'Cowboy' from KO came out, he was driven by Candis. I met them in the front yard and walked into the back yard area with my wife Cathy to show him the trees and get an estimate. There was also a very thin pine on the ground that he agreed to throw in with the rest for haul off. We talked for about 10 minutes, literally standing next to the dead tree (#2) and talking about the project. I had asked Cowboy about a much smaller tree and it's condition. He said, 'that's a white oak, you won't have any trouble with that'. I said 'even with most of the leaves dead?'. He said that they would just "strip it" and they should grow back green. He originally said, $1500 total for the job. I thought it was pretty low, and we walked over to where the leaning pine (#1) was. He reflected for a minute and said, i would need $1700.00 as his guys would have to be suspended between a couple of smaller trees to access. I said it sounded fair. We went up to the van, he wrote it up and i signed it. When the guys showed up (no notice, no schedule) at 7:30 in the morning, they just started working, taking down #1 and removing the pine on the ground. Then they cut down the small white oak....? ok but not discussed. Cowboy not here during any part of the actual job, so no foreman, no pix to work from as he hadn't taken any. When i spoke with the owner as his guys were finishing getting up the limbs, i asked whether they were coming back the following day to remove #2. He said that the white oak WAS #2, which is patently false. Absolutely no misunderstanding on the day of the site visit, and i didn't think that the very vague "tree middle back yard removed" would be used for a bait and switch. i explained in detail to the owner who only got threatening, kept implying that he knew exactly what had happened when he was never here. We had never seen him or spoken with him prior. When i asked him why his crew doesn't take pictures to reference, he did say that all of his other estimators use tablets and take pictures etc. But only Cowboy doesn't.....? When he refused to finish the job as agreed and demanded full payment, i refused. He sent me several nasty text messages that implied that my wife had done all the talking and that i didn't know what was agreed upon. Again, patently false from someone who wasn't here. In good faith we sent KO an adjusted payment for what we felt was fair, a little more than half of the agreed upon amount...$1000. He threatened to put a lean on the house, which he did. Stay tuned on that as we are suing them and feel confident in our case. We did have to spend $1000.00 in September to have #2 dead tree removed by another company. What is it with Winston Salem tree companies? Seems like every one of the guys driving around neighborhoods in Charlotte have a 336 area code and are mostly shysters. read more

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Update: What an unprofessional response from a company please be aware SEVERAL other reviews saying the same thing you have done to them!!! AND come to find out it isn't even my trash !!! He charged my neighbors to dump their trash in my yard!!!! My husband want his gone he is no more professional!! Original post :: I have a gentleman show up at my home a couple of months ago and give me a quote for $1200 to remove three trees from my backyard . I called on a Wednesday to the office they told me Thursday someone would be out no one showed on Thursday do you have a signed the contract call back Friday they told us Friday someone will be out to have a sign the contract no one came out Friday. Monday they said they were coming out to complete the removal of the trees. Found this little odd but OK Monday four men showed up at my house to the cigarette hanging out of their mouth one called "cowboy" (same guy who gave me the previous quote) then told me that he could not do this job for $1200 it was going to be at least $1500. I agreed to the additional price because I really wanted the trees removed. he then told me that they would mulch the trees and put them around my tree in the front yard and on the side of my house it would be nice looking much he said. They begin working I go to my office and watch video from my home surveillance and these guys are dropping the top of the trees into my pool on top of my pool liner!! Bursting the bags and ripping the cover!!! Sent the photo to my husband he text the owner who said "he spoke with them it won't happen again" To add insult to injury I am left with three tons I am not exaggerating. Of what looks like huge piles of straw/hay in my front yard and on the side of my house it looks horrible!!! While texting with the owner he insults my home tells me if he were not already "out in the sticks" that Monday he would not of done the job for $1500, and that I was OK with the mulch and said I "waned extra mulch" to which I have responded that is not mulch and will never be much it is sawdust/ trash left in my yard. I let the owner know I would pay the higher amount when the trash is removed from my yard. BEWARE these guys are bait and switch con artists and liars! Who when you tell them you are not happy with the quality of work they provided then insult you and your home!T read more

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This review is for work done in Charlotte, NC in the Carmel Station area. Daniel (Cowboy) Smyers and his crew came and took down a tree in the front yard and did some other tree work. We shook on the deal for an agreed upon price. I paid him the same day with a check, asking me to make it out to an individual and not the company. About a week later, he came by asking for payment AGAIN. BEWARE this company does not keep accurate records. The same day as the tree work, I asked if he would take care of the stump in the middle of my front yard. We shook on a price of $50. Today, he showed up and told me it was going to be $200. I reminded him that he said he would do it for $50. He said he'd do it for $100. I asked if that included chip removal and he said yes so I agreed. Just now, at 6:20 he came back to do the work and said he was not going to do chip removal. I reminded him that he already went back on his handshake of $50. I told him I did not want chips because the house has had previous terminate damage. He did not budge and asked if I wanted it done or he'd go away. I told him to move on. It looks like based on another review that I would have had a mess of chips all over. Bottom line: They fly through a neighborhood offering good prices because they stack the jobs. Cowboy doesn't honor his handshake, get everything in writing on their letterhead. read more

The following are the results of my using this company: Wood chips literally everywhere, street, yard, etc Brush, small limbs, etc everywhere Fence damaged Over 8 ft flowering bush totally destroyed and gone. No answer to e mails sent to salesperson (from business card) No answer to message sent via website. So, bottom line, if you want tree service that includes leaving a large mess to clean up, property damage and being totally ignored, these are your people. read more

These guys will tell you they are certified, and they are NOT. They do terrible, shoddy work, will leave you with a ruined tree, and a possible fine from the City, if you live in Charlotte. read more

They did a wonderful job on my tree s .I would recommend them. Thank you April Blackwell

Had KO take down some trees and grind stumps. All was good until I went to plant grass this fall and realized they really didn't grind stumps. Tried multiple time to reach to get problem resolved without any luck. read more

I had some trees fall and one was directly over my house that had broken limbs and I also had debris everywhere I contacted ko tree service and they arrived within two days and cleaned all debris and safely removed the tree over my house they completed the job promptly I am very satisfied with the work and I will be recommending them to my friends and family read more

They were GREAT from start to finish! I could not be more pleased. Everyone was so professional, they took down a bunch of trees, cleared brush and trimmed my bushes and before they left, they clean up everything! I will definitely use them again and I recommend them to any looking for quality work. read more