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    Koch Eye Associates

    3.8 (9 reviews)
    Closed 8:00 am - 4:30 pm
    Updated 1 month ago

    Services - Koch Eye Associates

    Eye exams

    Eye surgery

    Eye testing and diagnosis

    2 More Services

    Laser vision correction

    Retinal imaging

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    Rhode Island Eye Institute - Eye examination equipment

    Rhode Island Eye Institute

    1.8(12 reviews)
    9.1 mi

    I've been seeing Dr. Z for over 20 years now. How cool is that? He's an incredibly caring &…read morecompetent doctor, unafraid of cracking dry jokes at my expense. I always have a few good chuckles with him. If Dr. Z is your ophthalmologist, you're in good hands. The other technicians are great, too. During my last visit, I dealt with both a technician & someone else in training. They were wonderful. I felt seen, heard, & understood by them, which can be rare in the health care world. They also made me l a u g h. Funny ladies! The administrative side of the office, however, is ... Not good. Some of the folks who work up front are nice, but the customer service is poor. It takes an absurd amount of time to check in. Some of my simple questions just go unanswered. Things move at a glacial pace. I've waited anywhere from 15 minutes to an hour for my appointment. I would probably still go to see Dr. Z if he only took patients on the peak of Mount Doom, but it can be a pretty frustrating experience just getting into the examination room.

    Worst customer service I've ever experienced. It's unbelievable. Don't bother with this group --…read morewhich is unfortunate, because the doctors themselves are actually very good. But it doesn't matter how good the doctors are if you can't even get through to make an appointment. I've been on hold for one hour and 19 minutes and I'm still number 2 in the queue. I only want to cancel my appointment. There's no option to do it online, and if I hang up, I'll be charged. Completely unprofessional and unacceptable. I'll be canceling and looking elsewhere.

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    Rhode Island Eye Institute - Eye examination equipment

    Eye examination equipment

    Rhode Island Eye Institute

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    Koch Eye Associates - optometrists - Updated June 2026

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