Fantastic job!! Nick and his helper were excellent! My garage door posed several unusual…read morechallenges and Nick figured it all out. I had several estimates and Aladdin was the best in all ways. Superior workmanship! Thanks! Highly recommended!

Contacted Aladdin Sunday evening via contact form and got a response right away. Scheduled for next…read moreday repair appointment. Discussed possible new garage door installation (price range $2,200 - $2,500, depending on the type & windows or not. Went with torsion spring repair ($395) includes 4-year warranty. Arrived on time and job completed in less than 45 min. Garage door adjusted and calibrated.

One of my springs broke on my garage. The other was good. i. called them a lady picked up the phone…read moreand said someone will be over between 10 and 2 PM. i had a very important meeting at 1 so when it was getting close to that time i called back to inquire about the time the tech will able to come. after asking about a more precise time, she started yelling that she doesn't know! she was extremely rude. i kept my calm. the installer arrived and stated that both the springs would need to be replaced and charged me $495 for the entire job. he even tried to take the good spring with him. i had to ask for it after which he took it out of the back of his van. this price is highway robbery. i tried to ask him for a discount but he flatly refused. said he was charging me $150 for an hour but was done in 25 minutes. $495 for one spring is like robbing the blind. please don't use these folks. there other good companies out there. Good Luck! Update: 3/12 - Response to owner's comments: I am extremely disappointed after reading your response. if you are the owner, you should be more apologetic, and humble in your response. You should've reflected on the points I had raised to better improve yourself. Yet you come across as an arrogant and stiff-necked individual. It's quite a shame that you didn't attempt to remediate even one of the issues I had highlighted in my review. Now let's go over some of the things you stated in your review. 1) Rather than reprimanding the lady who was rude to me, you completely ignored all that. I have been in customer service all my life; if I ever acted in that tone with my customers or clients I would have been seriously reprimanded for my behavior. You completely ignored all that. 2) Let's talk about the gas prices you keep talking about how the gas prices have had an impact on your prices. If memory serves me right, the gas prices rose in the last 4 - 6 weeks. Before that things were normal, in fact, for the last 10 or so years gas prices have been fairly moderate and balanced. So just in the last 4 - 6 weeks, gas prices have risen, it has had such a HUGE impact on your business that you had to quadruple your prices? so what about the revenues generated by your business in the last 10/20 years!? There is nothing to show for? Or are you going to keep on crying about the gas prices that have hit us in the last 4 - to 6 weeks and that has had such a drastic effect on your business that you have skyrocketed your prices? That's is an extremely weak justification for your ruthless business practices. 3) Now let's come to the prices you charge your customers. You charged me $150 for each spring. Now one spring was completely fine. But you still recommended replacing it for "full" price. You could have stated that, hey, since we are replacing both the springs, and one of them is good, I'll charge you $100 for each. You didn't. Now if you are truly an honest individual why don't you show us how much you paid (whole-sale) for these springs? You pay wholesale right? See I have done my homework folks, the best quality springs out there are around $50 to $60 bucks at retail prices. This individual buys them at wholesale prices so he literally gets them for pennies on the dollar. Yet he charges his customers a healthy premium. (his excuse, gas prices) 4) Yes, you tightened up some nuts, bolts and did some minor adjustments. (Do you actually think you did any favors?) You charged me 150 for just showing up. And you stated it's for an hour's worth of work. You were done in 25 minutes so if you did tighten up some nuts and bolts, along the way you did not do me any favors. You charged me 200 percent for it. 5) And yes, you should have asked before taking the good spring. If the customer gives you permission, take it, fine, otherwise, you don't have the authority on your own to make that decision. Ethically, you should only take broken parts. Not the parts that are in good working order. 6) You go again in length about the price of gas. I have addressed this but still, let's do the math. Your business is in Libertyville, I'm in Vernon Hills. That is less than 10 miles. Say the cost of a gallon is $4.50. And your van does 10 miles to a gallon (this is extreme, I know it does better than that, I'm giving you the benefit of the doubt) it merely takes you a gallon to get to my place. Let's say two gallons to be extreme, that is still less than 10 bucks. Even if your drive was longer, it doesn't come up to the numbers you are stating. 7) You talk about going to the grocery store and having to pay more, boohoo, that is called inflation. And a gallon of milk is still around $2.50, not $10 dollars. In the end, I'm just going to say to the larger community. Please do your research and choose carefully. There are lots of honest businesses out there who don't have the 'greed for green' that some businesse

I don't see what the bad reviews were talking about. Aero was responsive and courteous. Came and…read moredid the job professionally and friendly. He also serviced my other 2 doors without me having to ask for. Highly recommend.

I went to all the local big box stores looking for the torsion spring that I needed but no one had…read moreit. I was pointed here and wasn't disappointed. They made my spring while I waited and offered pointers to me on installing it. I got home and tightened one of the end bolts too tight and broke the end of the spring. Totally my fault. I brought it back to the store and they fixed it while I waited for no charge. Great experience here!

Excellent Service. Very professional. Quoted timely…read more Service completed next day. Premier commercial garage door business.

We received an immediate response to our request for a repair. Duke is an expert in all things…read morerelated to garage doors. We strongly recommend Duke of Doors to all seeking a new garage door or repair. Top notch service!

Duke and Craig are very experienced in their field. Very friendly, hardworking and very…read moreknowledgeable. Craig did a fantastic job installing my new garage door and hardware. He is very thorough and seasoned at his craft. Super fast and great work. I recommend Duke of Doors to get anything done with your garage doors. Very honest and great quality work! Thanks guys!

Worst customer service ever!! Needed commercial door repair…read morecalled Phil cause sticker was on door. Worst mistake! He shows up tells me needs 2 new door panels hinges new cables and have to order. Tells me I will have to board up my door. After 45 years running an auto repair with 10 overhead doors I know a thing or two. After begging him to help we secured door closed in about 15 minutes without boarding it up. I think he just did not want to get his hands dirty. However secured the door will not work. He tells me 10 to 14 days to get panels and repair. For 6 weeks Phil has me unable to do business as my door still does not work. No calls or updates from Phil. When I call Phil to find out what's going on he has some warehouse girl I never met at factory call me to address Phil's failures at customer service. I had to call to have someone make door work and all it needed was to be put back on track took about 30 minutes and works just fine. Now it's 5 months later and Phil contacts me muscling me and harassing me to have the door panels installed that were supposed to be in 10 to 14 days that I really did not need that he now has 5 months later. He then proceeds to harass my neighbors the other tenants in my building. He even went as far as contacting my landlord. He is incapable rude and lacks any kind of customer service or compassion. Do yourself a huge favor and avoid Phil and Koelinger Garage Door at all costs!

I needed my spring adjusted, and I wanted a local small business, not a big chain. He came right…read moreaway and did a great job for a reasonable price, and provided suggestions for future improvements without being pushy. I appreciate that.

Craig was super helpful and informative. pricing is great and he cane highly recommended. we needed…read moresprings replaced as well as a bottom seal. he took a look at other parts to ensure it was tuning smoothly.

My 95 year old father was having problems with his garage door. He had used Wauconda Door &…read moreService in the past and had been pleased with their work. We called them and within 30 minutes Craig Jr. showed up to help us out. He immediately knew that we needed a new spring. He pointed out the problem. He gave us a price upfront (liked that). Plus, Craig Jr. was so nice to my dad. He asked my dad how he was doing and chatted with him for awhile (how nice!). The garage door was fixed promptly and with care. Bingo! Two thumbs up from us. Prompt service, reliable service, nice, neat....all good! We felt at ease from start to finish.

Absolutely abhorrent communication and follow up. They no showed to an appointment they had agreed…read moreto almost 1 month ago with no notification and didn't bother to reach out after. When we called to get things rescheduled, they repeatedly pushed it off with promises to call with updates but have failed to follow up on that too. They may offer a warranty on their work but it's useless if you can't get a hold of them. Would not recommend unless you like wasting your time.

this company it'a not good at all, they do a really bad work…read morewith cheap material and they don't respect the guarantee, they never answer the telephone. I Do Not Recommend It At All.

On time, professional, quick and didn't try to upsell. Would definitely recommend and would use…read moreagain!

Last Friday afternoon, on a very bitter cold day, my garage door decided to snap it's cable, making…read moremy door inoperable. I contacted 'Frank' at Bob's (his grandfather who started business) Automatic Garage Door Company. He was there promptly Saturday morning, along with his son - gotta love family businesses - working together to get my garage door operational. It works better than ever now. Terrific job and I highly recommend this family business.