Since we were staying next door and our friends were staying here, we hung out here as it had the…read moreresort Feel and more to offer. Therefore, my friend and I went to the spa. I had a "custom" facial and gel manicure. Initially, reception checked my friend in and forgot me. So she didn't give me the sandals or locker. No biggie. Then the manicurist came and got me. No offer of a glass of water or anything by either one, at this point. I had her manicure and it was fine/ the gel color selection was not good. My friend also had the same mani and agreed. They need to broaden the color selection. They didn't really have any nice nude or neutral colors. The colors were either too light or too bold. Then She just sent me on my way with no instruction. I had to go back to reception, who then gave me sandals and apologized for previously missing that. She brought me back to put on a robe and wait in the relaxing area for the facial. They have room temp water and some banana chips and craisins to snack on and some magazines. **note this area is co-ed. I go in for her facial and it was good, I've definitely had better for a lesser price. One frustrating thing is she kept trying to upsell me to another facial that was $100 more! If I'm going to do the works and get product, it's going to be at my normal, local spot vs on vacation. I may have overlooked it but I didn't realize until I was in the waiting area and someone else was checking out and heard reception state that the gratuity was already included. I think it was 18-20%. So note on that, if you're thinking of giving a cash tip to the person providing your service. I would not go back. I've experienced more attentive staff and a better experience elsewhere and for less money.

It's taking me almost 3-weeks to conjure up enough courage to write a public review on somewhat of…read morea private experience. This situation was bad and now the bad feeling around it all keeps compounding as the spa manager hasn't returned my call for 5 days now. I scheduled a scrub & massage and was pulled into an 8:00 PM appointment. I didn't specify male/female therapist, so that is a lesson for me (although I don't normally care). When I arrived, I was walked to the seating area and was given a paper to fill out. One of the elements noted that the therapist may not perform any chiropractic type adjustments at any time (which in reading I thought--- that's odd why would a masseuse to that?). I completed the paperwork and waited a while -- then a tall, older gentleman approached me and said he was my therapist. The initial glance didn't feel nice but I pushed it out of my mind and decided that it was my imagination and to allow myself to have a good therapy session. I cannot say that I had a good experience. The gentleman had a very abrupt (non-fluid) touch; the pressure was good, but the fluidity was not there -- making the experience not very relaxing. The atmosphere felt 'wrong' ... i can't explain how, but my instinct was to close my eyes tight and not peak! I was getting a scrub and at one point I had to be turned over, I was afraid I was going to get exposed, but instead I felt like I was peaked at. I peeked with one of my eyes, and his face was way too close to the edge of the sheet and not looking away (this was very quick though, so I questioned myself and again pushed thoughts out of my head). When on my back I was covered by a very thin sheet (no heavier cover over it for vanity/warmth) he randomly bumped (or something) into me and totally exposed my bosom -- it felt very "non-nacidental" --- as a reflex I quickly draped myself and kept my eyes tightly shut for the rest of the scrub. The showering space was in the same room as the massage table. After the scrub I was told to sit up and he toga-wrapped me to have me step into the shower --- it was a little weird as he lingered for a moment when I walked into the shower space. I threw the towel overhead very quickly -- honestly I was afraid a hand would reach from the side to grab the sheet. I quickly showered off and tucked myself tightly for the massage which i begged to be over with. In the middle of the massage he proceeded to adjust my right wrist but by that time I was so traumatized that the disclaimer I read flew out of my head and I just wanted to have all of this over with. He then adjusted my left wrist -- both time there was shooting electric type pain especially in the right wrist. This was absolutely awful. It's 3 weeks later and my right wrist has a persistent aching pain with occasional flaring pain! I work behind a computer and typing/controlling a mouse has been very painful and I can't hold a mouse for long - having to prop my hand and self-massage my wrist every 15-30 minutes. I am a big girl, but this felt unprofessional, dirty and intentional and hasn't settled in my heart at all!

Walked in here for the first time the other day after an exam and I felt so relived! I had the best…read morelomi lomi massage with Bella! Such an underrated gem!

I was excited to try a new place for a facial. THE GOOD:…read moreThe facial itself was nice and comforting (in spite of the distractions). Nice music with dim lighting in the room. THE BAD: The staff came in and out of the room at least 3 times bringing things in and out. Very distracting. I asked my provider to walk me through every step. She only told me every time I asked. THE UGLY: when it came time to pay, they were hesitate to give me the first time visitor discount. They finally did but weren't happy about it.

I rarely leave negative reviews, but my experience at Mysa Med Spa was unfortunately the worst spa…read moreexperience I've ever had. My sister and I scheduled facials and drove an hour to support what we understood to be a Black-owned business. Unfortunately, the experience was extremely unprofessional from start to finish. The day before our appointment, I received multiple calls asking to reschedule less than 24 hours before our service. I explained that my sister and I planned a girls' day and that both appointments would need to be moved. I was told everything had been handled and that we would still be serviced. The morning of the appointment, I received another call asking to reschedule again because apparently no notes had been left about the previous conversation. After explaining the situation again, I was reassured we could still come. We arrived a few minutes before our 2:00 appointment but were not taken back until well after that. Once we were finally brought back, things continued to feel disorganized and unprofessional. The esthetician initially called me by the wrong name, and after correcting her she said she would be with me in "three minutes" while finishing another client's underarms. That three minutes turned into about 20 minutes. When she finally came in, she asked what service I booked. I had scheduled a consultation facial, expecting professional guidance on what would best suit my skin. Instead, she seemed unsure what to do and asked me to choose between services while explaining that certain treatments couldn't be done because the machine was already being used on my sister. There was also confusion with the slippers provided. The pair in my room were two different sizes, and when replacements were brought back, they were two right-foot slippers. At that point I simply kept my own shoes on. The environment itself was not relaxing or spa-like at all. My sister and I were placed in the same room with head of the bed on opposite ends, and the room did not appear fully enclosed. We could clearly hear conversations, walking, and movement outside the room the entire time, which made it difficult to relax. During my facial, no questions were asked about allergies or sensitivities, and very little was explained about the products being used. The service itself felt rushed and minimal. Very few extractions were performed, even in obvious areas. Meanwhile, my sister's treatment resulted in a large bruise on her face from her hydrafacial. At the end, we were offered a free facial in four weeks due to the poor experience. However, after everything that had happened, we declined. When we checked out, I was told the owner would refund my deposit because of the experience. As of now, I have not received a call, email, apology, or refund. We truly wanted to support this business and were excited to try a new spa, but the lack of organization, professionalism, communication, and basic client care made this a very disappointing experience. I hope the management takes this feedback seriously and works to improve client experience going forward.

Very professional, knowledgeable, quality products l, she went above and beyond explaining process,…read moreprocedure, expectations. Couldn't be happier with results! Definitely my go To henceforth

Went here for my Birthday. I had dinner, it wasn't as crowded, some of the same individuals, that I…read morehave seen multiple times before, but I assume they have good taste as I do.

I recently visited the spa at the Ritz-Carlton for my birthday celebration, and while there were a…read morefew highlights, the overall experience did not meet my expectations for a luxury spa experience. My masseuse, Jackie, was wonderful professional, attentive, and truly one of the best parts of the visit. The whirlpool was very nice, and I appreciated having access to the two steam rooms. However, overall, the amenities and level of hospitality felt underwhelming compared to what I expected from the Ritz-Carlton brand, especially as someone who frequents luxury spas regularly. I was offered one complimentary mimosa, and the overall atmosphere lacked the elevated, indulgent experience I was anticipating for a birthday spa day. I usually go to the Joule however, I wanted to try something different. I'm not sure if I'll return.

I had a great experience here! LaToya was very good at identifying what I needed and relieved tons…read moreof the tension I've been suffering from in my upper body. She was very intuitive in increasing the pressure on the sore areas that needed work. I used to go to Massage Envy and LaToya is 10x better than any of the staff over there. It's in a very cozy retail building off of Zang in Oak Cliff. I almost hesitate posting this because I want to tell all my friends about it first.

5 stars is insufficient about the experience w Ms. LaToya @ Infinite Possibilities Spa. A little…read moreabout my history w IPS..my first few experiences were when she was located near Mockingbird Lane. I got married, moved to Austin and tried my best to work in a facial while visiting family. Timing just didn't work out in my favor. Fast forward to earlier this summer and I moved back to the Dallas area and resumed my skincare this week. Ms. LaToya is extremely accommodating with scheduling and she gives you100% of attention during your service. I had a chemical peel facial and dermaplaning which was a great experience. We discussed my skincare type and plan of treatment to achieve my expectations and a review of my current products and processes. I am a product junkie and she does want me to use any products remaining that are appropriate for my skin (I appreciate the respect for my coins :-)! I am looking forward to my future appointments. Regina A.

Teresa was my technician and she was wonderful! The facial I received was so great and relaxing!…read moreI'll definitely be back to this location. The staff were very kind and welcoming.

I am blown away with this place. I came here with my mom on a Friday atnoon. Booking was simple I…read morejust looked on the website and booked via phone but you can book treatments online as well. The location is off royal and preston rd. Parking can be bad since the plaza location is busy. When you enter the place you'll see the oils and products at the store front. When they check you in, you'll be offered a hot neck pillow, hot tea or fruit infused water/kombucha shot to get you relaxed which I loved. My mom got a facial and I got the herbal back massage. My masseuse Paula was incredible, professional, kind, patient and extremely knowledgeable. I had never gotten a back massage before and I told her about my concerns and she even let me pray over her and the oils/ingredients before the treatment which I loved. It made me feel even more comfortable and the 50 minutes back massage flew by. I completely fell asleep it was amazing and I cannot wait to go back! Thank you so much for all the organic products, your professionalism and expertise!

My ex husband found this place on Groupon as we wanted a good price for a 90 min massage…read more I want to explain my 3 stars. 1st. Originally...I was told that I could only get massages in the evenings as it seems they were only open late hours. My 1st appt was at 8pm on a Monday and my ex husband did not like that and my dog sitter did not show so I had to reschedule. I had to reschedule a week later because they(the owners) were out on vacay and I got the massage today 5/12 @2:30pm. I was surprised of the time and felt much better with daytime hours. The groupon features Kim Horne. Lots of great reviews on her, however I did not see her and it was never explained to me that I would not be. I was massaged by Carlton Horne. I thought that should have previously been explained to me. I literally did not know I was being massaged by him until he told me he will check back with me after undressing to my comfort level. The area...I live in Rockwall. Right off of 30 and the major shopping areas and altho I gave had a million massages...the surroundings usually fit that type if business. I wasnt very favorable of the locations and my ex husband came to watch my dog in the parking lot and watch out 4 me. The area is not "bad" per se'. Just not what you would expect for a massage parlor location. The establishment was clean and well kept. There was music playing but not relaxation music and not in the room we were in. It was moreso blasting outside. Im used to a more tranquil settin IN the massage room itself. Carlton did a great job. I do think it would have been nice to consider the "pressure" because at some points I was in so much pain...my eyes would water! I do carry allot of stress in my upper shoulders, back and neck. So I know I was pretty knotted up. I do have a better range of motion but my back is extremely sore to the touch. Im lying down in bed writing this review! Lol I cant say this was one of those really good "rub downs". It was like a " to the point" massage and never have I come home THIS SORE before. Im used to having a masseuse add pressure to the knots in my back...but they always ask me to confirm pressure. I'm sure I made sounds to hint to the pain but figured maybe over the next few days...I would feel better. I cant say Ill send people I know...they are delicate women like me! I cannot speak for Kim and maybe things would have been different with her. I do not think its a bad estabishment. Maybe a bit better on consulting with customers on who will be massaging them and definitely being more attentive to the customer's needs IN the moment would be geeat! P.S. Carlton did have a very pleasant attitude and overall...I do not consider this a bad establishment.

I came here after a car accident a couple weeks ago and I am so glad I did. She focused on my spine…read moreand shoulders and got the worst of the knots out. I haven't had as many headaches since she worked her magic. I also like the use of aromatherapy - not many places use essential oils, but to me it makes a difference. Definitely will be a regular customer!

The location details are omitted and will be provided after your reservation has been confirmed,…read morebecause Sister 2 Sister is a home based spa. However, it is very intimate, clean and professionally operated. The space is just the right size for your services. The owner is very nice and informative. I enjoyed my V-steam and foot detox. There are many services offered, like wraps and body contouring. I can't wait to try these out. The Owner gave me plenty of tea samples and a cute gift bag. It was a very nice experience.

It has been almost a month since I visited the Wellness Spa but my 5 inch loss remains. I don't…read morebelieve in magic but she has a couple tricks up her sleeve! I took advantage of the ambassador program; this was one of the best ways to jump start toning up my body. I would be remised not to touch the 5 star quality of customer service. She went over and beyond to make sure I was comfortable and satisfied. After my first treatment she called me the next day to see how I was feeling, if there were any bad reactions, and make sure I was drinking my water. I'm glad I found you I definitely will be back. Shunda