I don't particularly shop here. I just utilize Amazon returns. It makes life so much easier and convenient to do returns. This is just for AMAZON returns at Kohl's. The store appears to be well stocked, clean, busy, long lines of customers, multiple registers. This is just from mere observation as you walk into Kohl's the Amazon return center greets immediately to your right. You get a bird's eye view of the store and layout. All employees that I have encountered at the Amazon returns desk have kind and friendly. UPDATE 9/2/2020 The returns desk for Amazon has moved from the front of the store to the back of the store near bedding. A bit slower, but service is still great! read more

Like many places in Orange County and the rest of the world the workers are of course racist and rude if your skin isn't white. Workers were rude specifically the guy at the Amazon return counter. Wouldn't set foot in this place again, not even to just do an Amazon return. If you're upset that you are in your 30's working at Kohl's just say that ‍ read more

I cant recall the two employees that assisted me and did the best to help me. I had an amazing conversation with a male employee can't recall the name.He was definitely great! I walked in last month and barely decided to write a review,I definitely love this sephora location read more

Everything is so over priced and when you go to use a coupon and kohls cash it doesn't even give you the discount cashier plus manger sit there an argue that there system is correct when I know how to do my own math kohls is a joke never again will also tell family and friends read more

This store in Buena Park is very nice. While browsing inside, they had a clearence sale on some clothing and happy to say, they had a lot of selections. I chose some pants from there and after purchasing them, I walked out with a smile. :) read more

This Kohl's I dont think I have gotten the pleasure to enter, but my friends and I did the drive up and man it's so fast and easy. We order online and get notified when our order is ready for pick up. Then going to the spot designated for online pickup, a kohl's worker brings it out to us and puts it in our trunk. He was very friendly, and very kind. The world needs more kind people like this. It happened may 30,2020 so kind gentlemen that brought the order out, thank you so much for all your hard work. read more

kealani was Nice to me that she took actual to explain how she can scan the 15% off coupon without scratching it I love that read more

If you want to return an Amazon product they you have to walk through the entire store to the very back corner. Probably so they can dupe you into buying something when you are there read more

What's impressed me more than just Kohl's alone is how shopping around the Buena Park Mall has become so much more satisfying than I feel it ever has before. The environment overall--the open parking stalls, the much more relaxed atmosphere (shoppers, drivers, and pedestrians alike are just taking it easy and not in aggressive hurries), and added that everywhere seems clean and well maintained--is a needed relief. It's nice. So Kohl's is here, right across the street from BPM. Although I don't usually find myself shopping at Kohl's at all, not for any other reason than I haven't ever thought I needed to, they do offer something of importance: an Amazon Returns counter. (This goes for all Kohl's, by the way.) If you have a return, you can bring it by, and they'll take it off your hands...for free! And they'll do it with a smile, no less. How about that? If you're returning Amazon shipments, just make sure you are at the Amazon Returns counter. Sales counters will redirect you, so know before you go. Along with a few pleasant smiles that are shared around the store, and of course due to its great location, I applaud Kohl's. And maybe, just maybe, the next time I'm in, I'll take a look around and see if I need anything. read more

PolicyBad policy Horrible service i placed a order decided to cancel it to days later kohls refused to cancel it and it had not be processed no labels than i return it anthey refused to give me my full refund they were trying to keep the shipping cost after i asked to not ship it and cancel the order, this policy is not acceptable they do this to steal your money never again will i shop here theysay once you place the order u have 30 minutes to cancel shake my head poor service. 30 minutes to cancel, yeah if not they steal your shipping charges read more

Kohl's - Kohls reply - Department Stores Near Me - BUENA PARK, California

Clean and well organized store. Also, they seem to stock more items than my local Kohls. I actually am often coming to this store to pick up things the local store doesn't have. read more

What happened to this store? I previously wrote a nice review, but after today I doubt I will ever go back here. I came in today with their sale ad which included a 20% off coupon good for clothing. I needed shoes and shirts. The ad stated they had New Balance shoes and Newport Blue shirts on sale. I started with the shoes. I like New Balance and found quite a few of that brand along the wall, so I spent a long time digging through them all for my size (12 Wide) and found 5 pair. I tried them all on, and since they were on sale AND I had the coupon... I decided to buy all 5 pair. If you are familiar with Kohl's, you know you really can't figure out a price on most of the shoes... they are all over the place, many are not priced, they are on the floor, on the wrong racks... everything is all mixed up in the shoe area. But since I knew the New Balance shoes were on sale and I also had my coupon, I put them in my cart and went to look for the shirts. I wandered around all the men's clothing area for a very long time and couldn't find the Newport Blue shirts. I wanted to ask someone for help, but there was no one working out on the sales floor and the cashier had a line so I couldn't ask her. So I just wandered around for like 20 minutes. Eventually a young lady walked by and I was able to ask for help. ME: "Excuse me, I can't find these Newport Blue shirts that are in your ad. Do you know where they are?" HER: "Let me see the ad... No, I haven't seen that brand here. We don't carry that brand in the store." ME: "Hmmm... well, this is your ad, right?" HER: "Yes, that a Kohl's ad, but we don't carry Newport Blue. I've been here a long time and I know I've never seen that brand here." ME: "But I bought a bunch of Newport Blue shirts here last season. Are you sure they aren't here somewhere?" HER: "Yes, I'm sure. We don't carry those here." So at this point, I am tired and I no longer cared about the shirts and just wanted to buy my shoes and get out of there. I thanked her for her non-help and went to the register to check out. And at the register, I found out NONE of my New Balance shoes were on sale. Yes, none. And, not only that... but the 20% coupon from the ad does not apply to New Balance. The small print on the coupon itself doesn't exclude New Balance, but there is a long list of exclusions they keep handy there at the register and New Balance is on that list. So, that's it for me and my family... bye-bye Kohl's. You can keep your clothes and fake coupons and phony promotions. Ross, Marshalls, TJ Maxx and all the rest are not far away. read more

-We have visited this store a couple of times due to the Amazon drop off they have inside the store. We always get sucked in after because they always give a 25% off coupon on all your purchase which is good for 7 days from the day they print the coupon. -I'm not a huge fan of Kohl's but they have decent stuff here. The store is always organized and clean. I'm not a big fan of their clothes but they do have cute stuff here and there. I do think that if you don't have a coupon and you pay full price it is a little expensive for what you are getting. -The last trip we bought a few things and took advantage of the coupon we received after we dropped off Amazon returns. The nice girl at the register was very friendly and outgoing that I decided to sign up for their free rewards program. We will be back again. read more

All the fitting rooms are closed. ALL OF THEM. WHY???? How is someone supposed to buy anything in a CLOTHING STORE, if they can't try it on?! Makes no sense read more

Went a few weeks ago to return some items and had to wait in line for just about 30 minutes. Which is entirely to long, if you notice you have customers waiting more than 10 minutes you need to call for back up. I'm it's not like it was right after Christmas for petes sake. Was not very happy with the time wasted in line. read more

Kohl's - Khoals return line. - Department Stores Near Me - BUENA PARK, California

i always come to the Sephora in the kohls customer service is amazing here and love Shaista's customer service she is always nice and helpful and deserves a raise. read more

I went yesterday to Sephora inside Kohl's and I appreciate Jean who helped me asap and was so patient with me I was in a hurry and needed my bare minerals powder foundation but unfortunately my color shade was unavailable and Jean recommended this other brand and it worked wonderfully on my skin I love it! Thank you so much Jean! You were so sweet and wonderful, the best service I've gotten at a Sephora ever! read more

Or a fan of this location. The only reason I went here was to make an Amazon return. Even with the 25% coupon after the return I found absolutely nothing, after walking the whole store. read more

I love this store , manager is the best . She is always just really willing to help you get something and runs a great team over there. Put it this way , when you see her , you will know it . Because she the one running around and always looking to do something to improve that store. I just asked her about a vacuum , and 5 minutes later she holding it in her hand . It's doesn't get better then that . Corporate take a look at the big improvements and the employees that are happy again . Keep up the good work Kohl's of By It's your night manager sonata, jeez I'm sorry I wrote down. But I know you know who she is . Plus this young man , that worked in jewelry store carried the vacuum out for me. Wouldn't accept a tip and said have a nice day. Are we really in California at this kohl's . You guys Rock read more

I had A LOT of Kohl's returns today and was kind of dreading having to match up all the receipts with the different products. But at the customer service counter, the cashier was able to do everything just using my Kohl's card. So easy! Now I have a lot of credit to start shopping all over again! I love Kohl's because there's always at least 3 discounts/promo codes/Kohl's cash going on at any given time. Spend more, get more Kohl's cash. Spend Kohl's cash, get more Kohl's cash. It's a vicious cycle, and I'm happy to go along for the ride! read more

I went here because I got my yearly kohls card coupon for 30% off my order (kind of a great deal because I wanted some new cute clothes other then my work stuff-spent $219 and saved $264). HOWEVER, after paying this card off.. I will be closing my account and you will NEVER see me in a kohls ever again! I went back and forth trying on different items, what I noticed was odd was there is UNISEX dressing rooms.. Fine, it's 2015 I'm an adult, I can handle this.. However, the slats on the doors are completely see thru! So I kept hanging my clothes on the door to sort what I was trying on but to HIDE MYSELF from guys if they just so happened to come into the WOMEN'S section to try on clothes! As I was trying on some items I found by the front cashier (where "Alex" was standing and greeting people), I heard a guy's voice talking through the dressing room, since this is a unisex dressing room, I didn't react really, just kept trying stuff on as he passed... When I pulled my shirt over my head and looked in the mirror, I saw Alex, the worker from the front look over and into my dressing room! This is when I realized not only is Alex tall, but these dressing room doors are super short! Alex saw me TOPLESS, TWICE!!! Fucking creep! Many questions went through my head: why is a tall ass guy walking the short doored dressing rooms? Why is the tall ass guy go from greeting at the door to checking the women's sections dressing room? Why is this WORKER looking INTO/OVER the dressing room doors!? TWICE?!? I immediately stopped looking at items, my shopping experience was over.. I felt completely VIOLATED!! When I left the dressing room I saw Alex walking the store with a smile on his face which creeped me out even more! How often does he do this to unsuspecting women?! If they're scared of loss prevention they need to come up with something less invading of privacy- maybe have less dressing rooms, segregate them for the sexes and actually have the same sex monitoring how many items you take in! I hung out by the jewelry department waiting to see if I could get an associates attention enough to tell them how upset I was, he just kept watching me.. Ughh I'm still sickened by his looks! I finally went over to customer care and told them (turning red with humiliation).. When I was walking away, he started walking towards that area... I explained to them that they shouldn't have a tall ass guy checking the dressing rooms as I saw him look straight over the door.. Since I work in retail I'm sure they just assumed I was stealing since I was upset they were "checking" on me... But no! I don't want to shop for clothes and have some creep see my privates! This guy should be fired, because I'm absolutely positive he knows what he's doing when he walks those rooms.. And they should make some serious changes to their changing areas for the privacy of the people shopping!! So mortified, so disgusted, this literally makes me sick and ruined my fucking month! (I called the store a few hours after I left and asked the girl who picked up who the tall guy with the beard and the man bun was and she said "oh man I think his name is.. Umm Alex" so... Who knows if that's accurate.. But I suggest you take the clothes home and try them on unless you want some nasty guy googling on you without you even realizing!!) read more

Kohl's - This is where GUY WORKERS will come&LOOK OVER THE SMALL DOOR 2 look at naked girls becuz theres no separation of dressing rooms! - Department Stores Near Me - BUENA PARK, California

I came here with my sister to do some shopping on the 20th as a woman push me aside I hit a rack and sliced my toe I then went 2 a check out service and asked for alcohol wipes and Band-Aid the lady told me to hold on while she continued helping customers and I'm bleeding on her floor then finally she calls over to customer service and ask someone to bring me a Band-Aid by this time I'm tired my foot hurts and I end up leaving and all she does is Page cancel band aid I didn't think it was too much to ask I won't come back just for the lack of customer service. read more

Kohl's - Department Stores Near Me - BUENA PARK, California

The customer service manager Tammy and Mario in loss prevention went above and beyond to help me in men's active. Two of the nicest people .

I went to kohl's to exchange some slippers my husband got for Xmas. The customer service desk told me I had to use the kiosk machine and called Yvette to come help me. Yvette was giving me attitude the entire time and not helpful. She told me to take a picture with my phone of the scan bar from the slippers and put my phone into the kiosk. Which I did. Then she started yelling at me in front of my kids telling me not to break the kiosk. So rude and unprofessional. I walked away and I asked for a manager. Tammy came and was super helpful and nice. Now I know why I don't shop at Kohl's. Complete trash. read more

I love this place. You can bring your return amazon items and they do the rest for you. Very clean usually organized. They have lots of options and usually great deals. read more

Kohl's - Easy drop off for amazon - Department Stores Near Me - BUENA PARK, California

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This Kohl's is my local Kohl's. I will not say that it is the best Kohl's or the worst. This Kohl's has a lot of items, but is somewhat messy and not well stocked. Service here is pretty good though. I never experienced bad service every time I am there. So Yay! for the employees!! read more

I feel like the staff is always helpful here. Tonight we had great service from Sonia and Caesar, thank you :)

This is a very UNSAFE place to shop during covid-19! they only have one area for everybody to check out in so everybody is crammed in one line to check out. People are up on each other I had to tell the chick behind me to back up because she was standing right behind me I'm sorry I do not want to get covid-19! I walked out without my purchases! Because I felt extremely unsafe! read more

I have to commend customer service, Brian for his meticulous customer care. He went above and beyond to help me with an online order that I needed extra assistance with. He truely made my shopping experience there so satisfying. Thank you so much! Also front end cashier was especially kind and helpful as well. In comparison to other Kohls this location looked particularly clean and organized! Im grateful these associates made the 25 mile trip worthwhile!! Thank you kindly... read more

Store had no respect to national holidays on New Year's Eve they where open till 10:30 pm putting there employees in danger from all the drunk drivers . Sad but it shows they have no care for there employees read more

Parking is not bad at all. What I love about this place is they have a great selections of casual to formal men's wear. Most of which are slim fit. Unlike some other big stores that carry ample amount of large-sized clothing, this store do not just limits its customer by having variety of sizes. It has obese sizes, I meant xxxlarge, to slim fit, to super petite. I got some of my stylish dress shirts , and trendy slim fit trousers in this store, and I sometimes get compliments wearing them. This store like some store is not strict on their return policy. I remember a friend grabbing a pair of slip on formal leather shoes on his way to work for me so I can use it on my job interview. After my interview, I gave it back to him, and he returned it back to the store, and got a full refund. Winning. I got the job btw. They sometimes have clearance but hello, the clothing for clearance either are outdated ones or the not-so-nice, probably the returned ones. The prices are so expensive. Even if they're on sale some of their products are still pricey. They do have kohl's cash (determined depending how much you buy) however, that you can use on your next visit. Nevertheless, I recommend this store to all the fashion minded people out there. I love this store. read more

Overall I like shopping at Kohl's. I have visited this location several times. I tend to park and enter the store by the Men's clothing and shoes area because for me it is easier to get in and out. On this particular visit, I needed to get a new pair of jeans. I go to the Levi's and I start getting the pairs I want to try on. I go into the dressing room and see that it's clean! No clothes in the little rooms and since it wasn't busy, I could easily try on the pants without any distractions. Kohl's tends to have a lot of sales going on, which for the most part I love. For the jeans, they were buy 1 get another pair 1/2 off. I found two perfect pairs, but I saw the price and I couldn't believe it. One was $54.99 and the other was $39.99. In this economy and the sale, I was not about to spend roughly $80 for two pairs of Levi's. So I put them back and look around at the other jeans. Found Urbane Pipeline jeans for half the price of the Levi's. And in this economy, jeans are jeans. Check out time! But first, I wanted to make sure the sale price listed was what I would be paying. Because after all, merchandise tends to get put in the wrong area, whether it be by customers or employees. I look around for a price scanner. I for sure thought there would be one near me, but I couldn't find it. Am I blind or something. So I go looking for one. Finally found one in the back by the towels and men's dress shirts. Scan the tags and sure enough, the sale price was listed. Score!! Back to the checkout counter. There was one female employee, who I thought was very cute, at the register and four customers, including me, in line. Next to the female employee stood a male employee. And all he did was just lean up against the little wall and talk to the female employee every chance he could. Although the line was moving fairly quickly, it just seemed like he was lazy and watching her do all the work. Will this review keep me from shopping at Kohl's. No. I will still check out Kohl's (this location and others) and if I see something and I can afford it, I will purchase it. read more

Horrible experience Sunday shopping , lots of clients waiting in line for check out for ever . Mess everywhere customer service horrendous. Employees who supposed to help glued to their phones No wonder Retail dept stores are going down the drain .. read more

My husband went in to return something from amazon and the guy who worked there was very unprofessional and rude. When you return amazon product it clearly states there is no box or print label needed! However we even brought the box in that came with the item and the worker there asked if the item is able to fit in the box since we did not seal it. My husband said yes and he gave him dirty look and sighed. WTF!!! We even said thank you after and he did not respond at all. I understand it is during pandemic and you might not want to work on the weekend but it is your choice to come to work so please be responsible and don't ruin people's days by being rude. Kohl's please step it up! read more

Just walked into Kohls in Buena Park to buy my son a Marvel t shirt.The vibe of the store is horrible.The employees are rude and they look at you like you don't belong in there store.No one tried to help me or my son to find the T-shirt we were looking for.Not sure if its a black thing cause we are black.Or if that's just how the store is in general.I've had my Kohls card since last year and this was my first time in Kohls and using my card.WILL NEVER STEP FOOT IN Khols AGAIN. read more

Tracy the associate was incredibly rude when I asked her a simple question. She looked annoyed and rolled her eyes at me. Very unprofessional and made this shopping experience unpleasant and unwelcoming. Please work on your customer service training especially with Tracy. read more

Like any Khol's this can be busy during a sale, but prices with discounts and extra savings make it my go to store. Not too mention that this is located across the street is a Beef Combo dipped with hot peppers waiting for me at Portillo's. Make sure to use their in store wifi if you forgot to bring a coupon. It will always pop at least 15% savings. Also, you can combine multiple coupons if they are different. Meaning a % Off + $ credit. You can no longer combine a % + %. Booooo! read more

I just went here earlier today to use the Amazon returns in the back of the store. The employees were very friendly and attentive. I highly recommend this Kohl's if you need to return anything to Amazon :) They make the process so easy and it went by smoothly. You get a 25% off coupon to Kohl's during your next visit if you want to buy anything too. read more

I have to say that this is the largest and well organized kohls I have been to so far . They have a great selection way more than other locations very clean and well-stocked location as well. The staff was very kind and helpful here great customer service !! I got some great deals at there yearly sale I also got some great deals for some stuff for my Mom . I would definitely recommend this location especially if you want a bigger selection of stuff to choose from. read more

kohl's. Supervisor or manager, please read my post now and give me an answer. I paid the full amount according to the amount in the statement, but how did the late charge and interest add to my account, so I had to spend time calling to find out why there was such a different amount left. How many other customers are at this disadvantage? I bought a suitcase from cohl,s store last year, and the cashier said they would give me a discount if I signed up for a membership. I signed up and I did not receive a membership card, only a statement. I went to the store in Buena Park, showed the statement, and paid $144.59. Then, I called the number given by the cashier and signed up for membership. The cohl's card came and I didn't activate it. When I checked my mail, there was another amount in kohl's statement. I didn't use kohl's card. So I called 855-564-5748. statement has previous balance : 176.84 payment : 144.59 fee :0.00 interest charges 2.99 new balance : 35.24 The first person to answer the phone was a woman named Candy. I said I took the statement to Buena Park kohl's last year, and the cashier only charged this amount. Even then, it was about two months late, and there was no rate charge in that statement. It's all paid off, but I asked how can I get a late charge on my statement. A woman named Candy said that. If I pay the interest fee of $6.96 right now over the phone, she will give me zero balance. So, I can't pay without a statement, and if I pay, I need a receipt. I'd rather talk to cohl's supervisor, and when I ask for a phone number, they say that there is no direct phone number. I hung up and called again. The second was a guy named wayne. Me and the second person had the same conversation with the first girl, Candy, and the second guy said to me that if I pay $49.49, I will make me zero balance. So I talked to him. I asked him how he could charge a customer without a statement and not give the customer a receipt. I've already gone and paid for everything myself, and kohl's won't allow me to charge me in the wrong way anymore, and I won't pay. If you keep sending me statements, I'll collect them all and let all people know that you're scamming me. And, I got a call from an unknown number several times. 714-463-6758, 714-706-9674 When I called the return call again, it said kohl's. Supervisor or manager, please read my post now and give me an answer. I paid the full amount according to the amount in the statement, but how did the late charge and interest add to my account, so I had to spend time calling to find out why there was such a different amount left. How many other customers are at this disadvantage? read more