What an amazing store! The employees were so helpful and helped find the perfect shoe to address my…read moreMIL's foot issues. I saw so many nice shoes I want to go back and purchase some for myself. Great 1 on 1 service and such a pleasant experience.

Great personal service and lots of selections. I will shop at this small business again.read more

For as many friendly people that they have helping on the sales floor, you'd think they'd actually…read morepay attention to you in the fitting room. I tried a couple items and needed them both in smaller sizes. I even waited a few minutes to see if the associate would come back to check and when she didn't, I got dressed and gave them back to her. When she asked why it didn't work out, I told her I needed a smaller size and she never came to get me one. Her response "Oh, I didn't hear you." No, you didn't hear me because people don't yell for help from their fitting rooms. You are supposed to check on them. Lost sales opportunity worth $300.

I normally do not leave ratings for clothing stores but I haven't had nothing but awesome…read moreexperiences every single time I've been in the store for the last several years. The customer service is awesome, they take returns without a hitch and are super helpful in the dressing room! Thank you!

Having worked at an Express store, (more than 12 years ago) you will rarely find me doing anything,…read moreeven remotely resembling shopping, on a weekend. If you review my check-ins leading up to this review, you'll likely conclude that I was, in fact, on a mission for pants. Specifically, pants long enough to cover all of my legs, while navigating around my ever growing, muscular booty and thighs. Express has long been my haven for such a query.... But they're no longer stocking long lengths at all their stores. They offer to order them. From the internets. And even offer free shipping. Those fragmented sentences above were separated, out loud, in my mind, by such explicatives as "shit" and "FMLL" (f my long legs) seeing as my flight is in two days. I parked somewhere in west Schaumburg, and trudged up the sloped parking lot, barely escaping a plethora of women drivers, who, without my catlike reflexes, would have run me over flat. I navigated around rowdy, unkempt children, only to be halted by cell phone chatting mall patrons as they shouted into their iPhones. I must have sprinted into the store, and centered myself in front of the giant wall of stacked slacks. My eyes scanned the numbers and letters... Long for the elusive "L". Up and down, twice, thrice.... I was getting worried. My hands, starting to sweat, I might have been twitching. A sales rep was on me, she reached into the bookcase of bloomers and snapped open a pair like it was nothing. LONG! They were exactly what I had traveled here for! I held them in my hands like a treasure, my eyes grew large, and a weight had been lifted. Then she mentioned, "everything is up to 50% off, and you can use coupons too" All of me wanted to leave. Too many people, lots of signs, so much clothing... I don't belong here. But the girl inside of me reminded me that, if I got it all now, I could avoid coming back till summer. This plus 'sale' sent me rushing through the store, grabbing my size in three different colors of one, five of another and heading to the line. The line was really well managed- moved quickly, but allowed me time to pull up my last email blast from Express. It landed me an additional $25 off every $75 I was spending. I had brought $500 worth of clothes up, and Joshua, who rang me up, graciously applied my email coupon, found my next account, had me laughing and smiling throughout. I complimented him on the store and staff, recalling how intense and insane keeping up with weekend retail could be. It was a great overall experience, and I ended up getting a ridiculous deal on clothing that I will wear! Especially those pants! Top notch Express experience, even if I had to go to two, and to a mall, on a weekend!

I returned a few items for my daughter and similar to our experience picking up they could not find…read morethe order. I had the order number , the receipt, yet they still could not locate it in their system. The attendant requested the manager to assist and after several minutes he was able to find the orders and process the return. Their systems need to improve.

I only gave a 1 Star bcuz I had to !! This place is RiDiCULOUS to be around in an economy like…read moretoday! When you are going to pay high prices for high designer items GO TO NORDSTROMS!! This place does not stand behind their items they sell so they should not price their items like a high end store that does!! Will not shop here again!

Very friendly staff and trendy clothes! Sometimes the staff can be a bit obsequious and that's my…read moreonly complaint. Still love it tho!

Tradehome Shoes is a great place to purchase shoes for men, women and kids! They always have a…read moregreat selection to choose from and all sizes! The store has been newly renovated and they stock even more than they did before. NIKE, NB;New Balance, Brooks, Hoka, Birkenstocks and too many others to name here. They now have a brand new state of the art machine; Aetrex that will assess both your feet and suggest the right fitting shoes you should be wearing. It's pretty cool! Service there is always friendly, personable and excellent. They know footwear and are very knowledgeable about all the products. They aren't high pressure, take thier time with you and don't want you to leave without being totally satisfied. Great place, comparable prices to others, Personable service and a great variety to choose!

Perfect place to buy shoes always have my size!! Thank you Ricky for your help! Love the shoes!read more

This was truly one of the worst shopping experiences. I'd say hire more woman of color but I know…read morethis company is too racist to do so. I walked in and was not greeted by anyone and as I was walking around I noticed that the workers were only greeting and helping out white women. SHOCKER! Anyways, don't go here unless you wanna feel discriminated.

This little gem always has what I need. Any time of the year, you can come here. Their employees…read moreare kind and helpful without being pushy. Been shopping here for several years and have never been disappointed. Shopping with your man? There is a bench back by the dressing room for him to sit and wait while you shop. They sell: Jewelry Scarves Tank shirts Tops Bottoms Be sure to check their clearance racks for special finds for cheaper. Join their mailing list to be in the know of upcoming sales and specials all year long.

Nordstrom Anniversary Sale 2026 is in full swing! I am hiding inside today from the smoke outside…read moreand checking out the selection of anniversary deals, including brands like Free People, Free People Movement and Open Edit. I also love that Fall colors are starting to make an appearance, like my favorite color, burgundy red and deep wines. I don't know about anyone else, but I am ready for Fall and cooler, crisp air! A mocha ice storm is my favorite treat from the Nordstrom eBar just outside the store. Store staff are always very helpful here and there are always good sale items too.

By far the worst customer service I have ever experienced. Nordstrom has done a complete 180. What…read moreused to be a special experience is now rotted by egotistical associates. I stopped in on Saturday 4/25/26 for an exchange. We had to search for an associate, to start off. Some were behind the counter on their phones, chit chatting with each other, or hiding behind racks. I felt like I was in a sea of employees with none to be found- strangest experience. I unfortunately found a counter with a lady named Cathy behind it. Cathy falls in top five worst shopping experiences I've ever had. She immediately profiled me, it was actually disturbing. Without letting me say a word about my exchange, she went on and on about why is it her problem and she's a "rule follower". She wouldn't even take the time to pull up my personal book or my mother in laws, who gifted them to my husband. Also, keep in mind, there are no "rules" when it comes to Nordstroms return policy. She was strictly there to give me a hard time and make me feel like I was doing something wrong. Things only went downhill from there when she called her MIC. A male named Eric I believe? African American with a beard. He came down with a quickness and never made eye contact with me once. The two of them together couldn't make one good manager. I found him to be cowardly and an example of the company's poor onboarding & training. It's not too late to invest in a leadership program, let me know if you're interested. My three items were like-new and only tried on. My husband has a bad habit of washing all his clothes before he wears them. He did exactly that in September 2025 to realize the pants fit him poorly on the legs. Since when is that a crime or not allowed? I've posted the return policy directly from their website with my review. It's clear that Cathy and her MIC were only trying to give me, and likely many other customers, a hard time and not service. So much for playing by the rules.

A very unfortunate experience I had today at this location. Quite a bummer as I used to be a…read morefrequency customer, but I no longer will be. I had recently purchased a pair of earrings at this location and had traveled back home with them. Once I opened the packaging, I noticed the bottom part of the earring had already broken off. I hadn't even tried on the earrings yet. I called the next day and spoke to someone on the phone who was very nice. She told me to come back into the store with the pair of earrings and they would get it taken care of. She said a receipt was not necessary if it had already been thrown away, which it had at this point. I brought in the earrings a week later and interacted with the self claimed "new manager", who was nothing but rude and unhelpful. She told me there was nothing she could do, not even an exchange for a new pair of earrings without the original receipt. The earrings were still in the original packaging and I could see the same pair at the store hanging up. I've never been treated so poorly by a store manager. Overall, they forever lost my business and I wouldn't recommend shopping at this location.

The manager of this store Kylie was soo sweet and helpful. I tried on a dress but the zipper wasn't…read moreproperly sewed on so she put a generous discount on it. Overall great customer service and the store was very well kept too.