I was pleasantly surprised with my last visit to Kohls. I have to admit, I hate shopping, unless it is grocery shopping. I mostly come into Kohl's for Amazon returns, and I have used their store pickup for something I have ordered online. However, I came in the other day looking to finish up some Christmas shopping. My father has dementia and frankly it gets hard to shop for him. He doesn't really go anywhere or do anything and textures can be an issue. Most of the time I end up spending money on something he never ends up using. But I ended up finding some really good deals here after striking out elsewhere. I got him a sweater, 1/4 zip fleece pullover, and some cushy socks. Also a Star wars T-shirt for my nephew. And absolutely EVERYTHING was on sale. I paid a great price for all of these things. Checkout was super quick, and I left happy. I have also ordered several pair of their tekgear leggings and have nothing but good things to say. I'm going to have to come back to Kohls. It was clean and well organized. And I walked out finished with Christmas. I am grateful. read more

It's my fault. I keep going into this store knowing it operates at sub par efficiency. At least this time while I shopped I was greeted by a few associates that were cheery and bright. They went out of their way to say hello. Awesome. I bought a pea coat for my son.. This is so minor but such a pain. They forgot to remove the security tag. I didn't realize it until I got home . Again not a big deal ! Given my last review though it is useful to know these associates must be so stressed or not trained that they miss such a routine thing. Store was not crowded and it was the first part of the day. Shout out to them for showing up to work. It's not an easy thing to deal with the public . No shade on them I imagine it's just they are not trained to do basic tasks that well. a read more

I have not been inside of a Kohl's in years and today's visit made me wonder why. I was impressed with the selection and brands that Kohl's is carrying. They had several name brands like Eddie Bauer, Columbia, Adidas, Under Amour, Nike, and more. Much of the inventory here was on sale. Some of the sales were for up to 70% off, though most were more in the 50% range. They have Men's, Women's, Boys, Girls, Toddlers, and Infants sizes and selections I had several employees ask if they could help me, and several tell me hello, so I am going to say their service was very good. One gentleman helped me see if they had a Led Zeppelin t shirt in my size, which they did not, so I opted for one that was one size too big, but you can do that with t-shirts, right?! read more

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So disappointed with customer service at this location today. Tried to return some jeans that were purchased at a different store, but the clerk refused because the other store had the wrong sales sku on the jeans. Nevertheless the receipt and sku tag matched. Still she refused, saying it would mess up the store inventory. read more

Came here to look for birthday presents. The store is well organized and clean. The associates are all very helpful and friendly. The selection of items overall was pretty good with the exception of the Sephora portion. They were out of a few items that we were looking for. read more

Southlake store use to be awesome but not anymore. At first I thought it was just me. After two incident with two of employees I said heck no. Employees are so rude, to lazy to get up and assist with locating your orders placed on line! Very lazy to answer any of your questions. (Employees why are you even working at kohl's). I will not be going to this location anymore. I will continue to shop on line and pick up at the Euless Tx or Hurst Tx location. Thank you. read more

You can bring your item to return at this Kohl's! They will package and ship it for you for free. Items here have high retail prices, but are usually on sale and you can find good deals when you combine sale and coupons together. The store is well organized and clean. ....| \ _ , , , - - , , _ , .../ , ` . - ' ` ' . _ \ - ; ; ; , _ ..| , a - ) ) _ . ; . ( ` - ` - ' - ' ' - - - ' ' ( _ / . _ ) - ' ( _ \ _ ) 2019 read more

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This is a nice location with friendly customer service. I have been here a couple of times to drop off some Amazon returns and have had smooth transactions. Both times I also ended up shopping because they give you a 25% off coupon to redeem in-store. While I was looking at some shorts, a staff member noticed and showed me some others that looked similar. She even offered to grab me a cart once my arms started filling up. Don't judge me lol. Long story short, her personable customer service really made me feel like I was in a small boutique versus a department store. I also saw her being super kind to other customers as well. I don't know how long she has worked there, but if it's been long, she's still got it! If you like to try on clothes, note that the fitting rooms are still currently closed due to COVID. You can still try on shoes tho! Apparently COVID can't get on your feet LOL. I'll be back! read more

Me and my son went to shop here on 5-17-24 we were then followed the entire time we were here. I feel they went out of their way to make us uncomfortable. Im 44 my son is 15 I was shopping for my husband. They followed us all over even to the check out I paid for all my things. they has a women in all black standing there and two others behind us. I will NEVER SHOP HERE agin. I fill like they profiled us. read more

I don't shop here a lot. But I like to drop off my returns for Amazon. I went and this guy named Mike was working the counter. Idk what his deal was but he was so rude. I had four items to return. Started off with scanning the QR code and telling me "I only have three items on the QR code. Why is there an extra item?" I said "because I have to return them all, I have another QR" again, being an ass to me. Idk why, I say "idk which ones you have" twice and so I show him another one. Then he was like "you just showed me that one" I'm like "okay." And finally show him the right one. I walk out without saying thank you. Kohls, please do better. This guy clearly isn't meant to help people. read more

This appears to be an extra large Kohl's. Maybe it is because it has two entrances but it seems bigger than the Irving store. The place is stuffed to the gills with items to purchase. This, unfortunately, can also cause small aisles and clutter. I mean, I love Kohl's, but when it is busy, it is hard to maneuver through the store. Great clearance racks, and who doesn't love a good bargain! Helpful, friendly staff, as well/ read more

I've purposely taken a few days to think on this review. I spent time researching what I needed, a small electronic fitness item, and this location showed to have many of two different colors in stock per their online ordering option. I wanted the one in burgundy so I called to store to make sure it was there. The automated directory wasn't very simple and after 3 tries, I got to someone that tried really hard to help me. It is difficult for someone to know all of the ins and out of a large department store. The person went looking to verify they had stock. Multiple times she came back on the phone to ask qualifying questions over 16 plus minutes. She also admitted she wasn't familiar with the item. She couldn't locate it but since I knew what it looked like, perhaps I should come to the store to search. REALLY?? I did drive the 22 miles in the opposite direction of where I live and work for what I thought would be a quick find and buy outing. I saw they had 12 of the other color so I figured one way or another, they would have something I could use. Once I arrived, one sales associate handed me off to another and then another. I was told where the items should be so I began looking in the 4 possible areas. Organized store is not a description one would use with this location for a lot of their product. I searched and searched and didn't find any. I stopped and talked to a customer service manager and she just shrugged her shoulders. I seriously doubt I will return to this location. read more

These people are very brilliant asks for feedback and hides their access code and do putting sensor back if customer dont want item infront of customer, where as other stores, customer is important. read more

Great prices, great sales and you get promotions almost weekly if you get a Kohls charge card. I can always find what I am looking for and more at this store. I love the children's clothing as they have a great variety of name brand clothes at lower than department store prices. I get a 10%, 20% or 30% off coupon in the mail on a regular basis and sometimes there is a promotion where you get $10.00 Kohls cash for every $50 you spend. That's like free money to use on your next purchase. The store is always clean and the salespeople are friendly. The wait to check out is never very long and if it is, they call another cashier to the floor. I had to return a pair of pants and they gave me no hassle. read more

Bad customer service . With receipts I was denied a return by Linda at customer service desk . Not a pleasant person at all

Return a pair of shoes in exchange for a frying pan? Yes you can do that at Kohl's dept stores. That is why this location is earning five stars. I consider Kohl's an average department store that has nicer clothing and jewelry compared to Macy's and Sears. What stands out however, is the customer service. My wife ordered a pair of shoes from Kohl's online. (Apt 9) Unfortunately, the shoes were a size too big. In my opinion you can never tell on shoe size's while ordering online. I guess it really depends on the manufacture and whatever size they feel like aiming towards. Kohl's has a great policy where you can return your online items back to the store w/o hassle. There is a caveat though. If you used Kohl's cash (which you earn by spending $50.00 increments you get $10 back via Kohl's cash) to purchase your item and you return said item, you will lose the Kohl's cash. Normally not a big deal unless you spend the money on something else already. We had $15.00 of Kohl's cash tied up in other purchases. If you lose the Kohl's cash from those items that means you have to pay Kohl's the difference of the amount of the removed Kohl's cash. There is a way to solve this problem. If you return the item you bought and purchase something with the exact same retail price you can avoid the Kohl's cash issue. The shoes we returned retailed for $54.99. So with guidance from the store manager we had to switch out the shoes for the right size or find one item that we could use for $54.99. As luck would have it the shoes in stock were not the right size for my wife. So we had to find anything/something that was $54.99. I learned a valuable lesson that day. It is nearly impossible to find an item that you need for exactly the price your looking for. After about an half hour search we found glass tupper wear. In my thoughts something not worthy of our hard earned money. However, we did find a super nice frying pan retailing at $59.95. Five dollars over our retail price. I have heard of retails stores on occasions giving customers discounts. Would the same hold here at Kohl's? Only one way to find out. We went back up to the manager asking if we could switch out pan instead. The manger responded that as long as it is in the ball park we could work something out. We presented him the frying pan. He saw the price and said this would work perfectly. He went to work on the register switching everything out for us. This took him at least 10 mins to update everything for us. The best part it was no problem for him to do so. The store manager was very diligent in helping us out at Kohl's. We were able to walk into Kohl's with a pair of misfitted shoes and walk out with a brand new $59.99 frying pan for $54.99 plus we got to keep our Kohl's cash. It wasn't exactly the most efficient way to get a frying pan but the manager made it possible. From this experience and the fact that Kohl's has very fine selection of clothing and merchandise I will continue to shop there in the future. I give this Kohl's location five stars. The customer service is at this location full force. If you have a problem with something there or from online they will take care of it here. read more

The stock in this Kohl's isn't always the best. A lot of things in here are in the wrong place so you have to take the items you want to the standing scanner to actually find the price out. The employees are pretty friendly here too, but sometimes the lines can get out of control like any Kohl's. Parking is plentiful and there are other nice places in the area to shop. read more

You may as well not even come here if you're going to buy clothes... All of the dressing rooms are closed still! Guess what... The bathrooms are open. Doesn't make much sense to me since bathrooms seem to have a lot more germs than dressing rooms... I gave it two stars because I do like other things they sell that don't need to be tried on. read more

I love coming to this Kohl's. The store is pretty clean and sales people warm and friendly. Even though the check out line was long, it moved fairly quickly. I really wanted to spend my kohl's cash so i stopped by at the Kohl's in Southlake. IMO, they cater to different tastes in women's clothes....i purchased 3 of the cutest tops and 2 lauren Conrad sweaters, Essie nail polish, and a perfume gift set. Oh, I love kohl's cash..just spent 2. With my coupons and all, saved so much. read more

Kohl's is a typical department store. It's pretty easy to walk in and find something you like and that works for you. They are mainstream which is sometimes difficult to find. It's a large store so no one is jumping to help you, but I find the service adequate. I have purchased clothing, gifts, housewares, and jewelry here. All of the items were satisfactory and I have especially liked several of their styles in the ladies department. At Christmas time Kohl's has a lot of the pre-done gift boxes and most of them are great products and well packaged. Especially if you need to do office gifts or something for a party. read more

Kohl's never disappoints when it comes to prices and selection. I always come here to get toddlers' clothes. They have a pretty good toy selection as well. I love that you can come to any Kohl's for Amazon returns. Saves me the hassle of having to go to a UPS store. read more

When Sephora opened in Kohl's at the Southlake store I was very skeptical but I decided to try it anyway. Although the products were the same great products, the folks working at that Sephora at the time knew absolutely nothing so I continued to go to the Southlake Townsquare Sephora. On Friday, Nov. 4th I needed a new heating blanket so I went to Kohl's and decided to pop into Sephora only because it was raining and I needed a travel mascara. I was greeted by Daniel and I was absolutely floored by the knowledge, professionalism and service I received by Daniel at that Sephora. I consider myself a make-up expert but he knew everything about every line that I liked. If you haven't tried the new Sephora in Kohl's I highly recommend trying this one again and hopefully Daniel will be working there. Thank you Sephora Kohl's for hiring professionals like Daniel. As long as he is there you will have my Sephora business. read more

Clean and organized store. LOVE the new Amazon return counter! So convenient and painless! Only gripe, not a single person to help us in shoes. Only one cashier for check out. The customer services counter was 6 deep waiting and the regular cashier had 4 people average while we waited for our turn. Gives the impression that Kohl's is self service. If so, put in the Walmart style self serve lanes and let us get out of here. read more

My husband and I went to your store on Sunday 12/23 looking for pajamas for our kids. I was needing LT (large tall) for our son but there wasn't any left. I was nervous to ask for help because the store was busy and the associates were working hard to keep the store clean. But I did, the First Lady I asked wasn't familiar with the men's section but went to get someone else to help us. Within minutes our Elf asked what we were looking for. She asked for any other size and she would go check. I handed her a 4xl and off she went! (She was moving so quickly it was hard to keep up!!!!) she scanned, she looked, she typed some more and off she went flying thru the store. She found them in new deliveries that were on a rack by all the other pajama pants in men's. The last pair, the only pair of men's LT pajama pants in the store and I got them. It was like Christmas when my kids were little and I was searching for that most wanted, most annoying tickle me Elmo!!!!! I wish I got her name! She was so friendly, so quick and completed the task at hand for me! I can only describe her..... long blondish hair past her shoulders, pink reading glasses, an accent I could listen to all day, and a larger than life SMILE! I hope the store can recognize her in someway! I know being a sales associate during the Holiday season can be stressful, and hard.... she never portrayed that to me! Thank you my Kohl's Elf! read more

The last two pairs of Haggar pants purchased from Kohl's have had the lower ankle seam threading come loose. Both on the same leg around the same time. I would assume this is due to the lower quality of Haggar products sold by Kohl's. (Based on other Haggar pants I own that do not have this issue.) But I can not confirm that. Very disappointing whatever the reason is. read more

Found a new shower curtain that must have been a return from an internet purchase, or so our helpful associate, Bret, informed us. Originally something like $35, we got it for a massively reduced price of $3.00. Yeah, be jealous. Can't wait to hang it up and try it out with a nice warm shower. Wash my back?- I hope she will.... Love that the location has lots of price-checkers available. Its super helpful to be able to see what price with be reflected before getting all the way through the line and being surprised that a sale item may not qualify the way we might have thought it would. read more

Goo selection of clothes at a good price especially with the Kohl's discount coupons. My wife and I love shopping at Kohl's. Their customer service and return policy is the best!! They make it so easy to return items, just like a retail establishment should. Kohl's is our department store of choice for "easy in and easy out". read more

To be honest I've always felt Kohls sold old lady clothes lol. But I found trendy items today. The staff were very helpful and friendly. The only think I didn't like was how junkie the place was.... The courteous staff and friendly smiles make up for the chaos read more

It was awful. Hate that they force you to wear a mask. They have no sizes for normal sized people. All the pants and clothes are practically for midgets. Might as well not even shop at this store if you're over 5'10. Awful store. read more

If I could give zero I would. This place is so unprofessional. Granted we went Black Friday but the people in the jewelry department were playing favorites. Choosing to check out who they wanted and letting other buy their clothes but not us. Every though we waited 20 minutes to even be helped because they were too busy talking and having an attitude with the customers. I WILL NOT RETURN HERE EVER THEY HAVE LOST MY BUSINESS!!!! read more

This Kohl's is not on my favorite list. Employees range from not helpful while shopping to being obnoxious if you do not want their credit card. read more

Worst customer service ever. My wife has spent an hour on the phone twice trying to get a name change on her card and they still send her the same old card. We gave up and cancelled her card. We now shop elsewhere. read more

My all-time favorite Kohl's. The first time I walked in here, they had an amazing selection of jeans, and men's clothing. And in the back, they had an organization selection of home decor. And the service was absolutely wonderful! They also had an absolutely great selection of NIKE shoes. And everything was one sale, and it was 50% or 90% off the retail prices in the actual stores. Love this place! read more

Horrible customer service at the Southlake, tx location. Store associates are not knowledgeable about availability of the items and how to gain access to items that require a key to unlock the item. I was told someone would meet me in the electronic department to help me. We waited 20 minutes without anyone coming. Had to ask another associate walking by for assistance. We would have went to another location, but did not feel like driving all over with a newborn baby and an antsy toddler and it was almost after 8pm. Convenient location but horrible customer service! read more

While I was waiting outside the Dressing room hall, waiting patiently for my girlfriend to try on her clothes and to show me what she likes so I can give her my opinion, this older lady that's an employee came up to me and told me I needed to leave because I was making other people uncomfortable. How the heck am I making anybody uncomfortable? Once my girlfriend found out we left and will never be coming back to another Kohls. read more

Waited 20 minutes in line. Service was impossibly slow. Then when I got into the car I realized a clearance item was rung up incorrectly and I was charged full price. Went back into the store 1 minute later and the same cashier told me she couldn't help me and I had to wait all over again for another 20 minutes to have the price corrected. Such a waste of time. It's a good thing they have cute shoes. read more

Not bad. They had a good selection of clothes for women. It wasn't crowded. Got through the check out like quickly. Their jewelry department wasn't all that. I look for unique pieces, and it was just ok. All in all a better experience than Cedar Hill. read more

I went and spent $175, usually I ALWAYS get Kohl's cash but they never gave it to me. Maybe they weren't offering it? Then didn't even bother to ask if I had a Yes2you account when it was triple points. Not too happy, I didn't notice any of this until I went to the Hurst location. read more

This place is always low staff. They don't even help you if you ask for it. They were very rude to me and my boyfriend making our experience here very uncomfortable. Won't be coming here ever again. I'd rather drive 45 minutes to a different one. read more

Kohls Do not get and account at Kohls!! I have been on hold for 1 hour and 55 minutes trying to solve an online bill pay mistake of theirs. What a joke!! No one even bothers to answer and they do not provide an email address to address any problems. read more