Words cannot express how much my girl Annabella has helped me. Ive come to this location many times…read moreand she has always been incredibly helpful, kind, and informative when it comes to customer service. Without her, I wouldn't have anything from AE. She is the reason I come back. She needs a raise, a promotion, however it works here. She deserves it. THANK YOU ANNABELLA!!!

I went to American Eagle Outfitters today (5/24/25). I wanted to try on a pair of t-shirts for…read moresizing reasons, and told the changing room woman she didn't have to bother with scribbling my name down on the door mirror as i'd be in an out in a few minutes. She got horribly upset for some reason, stating that this was her job. I just let it go, and said okay, with a smile. But she wouldn't let it go, and she even suggested that I'd given her a fake name. I just smiled and carried on. I'm not sure what her issues are (racist?) but I think I won't be going back to this store. She might consider a non-retail job.

The sales staff are so helpful and patient! I was having a hard time finding things that looked…read moregood and they made multiple suggestions and I wound up getting two beautiful outfits.

Just want to commend J.Jill for great service - I purchased several items on-line with my debit…read morecard. When merchandise arrived - did not work out so I returned at the Chestnut Hill store. The process was quick and easy. The sales rep was pleasant and helpful, The return transaction was on a Saturday and my bank account was credited on Monday morning. Please contrast this experience with that I had at Coldwater Creek - similar situation - tried to return an on-line debit card purchase at the Burlington store and was told the company is not processing any on-line returns for two weeks. Thanks JJIll for great service not only when I am purchasing but also when I have to return an item,

Bathroom are the worst I've ever seen. Also, the people who work there don't give a care about…read morecleanliness. Just a really low caliber staff. To leave shit smeared in the bathroom is not OK. I made a complaint and the woman said oh it happens all the time get used to it. Whoever runs this establishment should be ashamed.

I wish Marshall's had more suits. They used to have quite a selection. The same goes for dress…read moreshoes. Maybe they've made a corporate decision. Still you can find a few dress shirts, and lots of casual clothing. Usually purchase athletic pants and shirts here. You'll save money. The lines can be busy. Then again you're saving money. I'd rather be in line a few minutes, with this substantial savings. They have a nice staff here. Have been efficient and know where things are. Like most discount outlets, don't expect it to look like it's a Bloomingdale's. Yet you'll spend less, and that alone is a victory.

I went in for a gift for my mother & Emily was the representative that helped me & not only was she…read morehelpful...she was FANTASTIC!!! She is very knowledgeable, patient, efficient & got me all the great deals. Emily you were wonderful thank you for answering all my questions, making sure my order was perfect. Definitely will be shopping here again, great experience.

Poor customer service. Associates are rude and not helpful at all. Staff doesn't try to help with a…read moreproblem but instead state what they can't do. Bought a bracelet from them but they can't help adjust the size because they don't have the tools. Then why sell that product if you can't help customers adjust the size. The associate stated "It's one size fits most," as she thought that would make me feel better about how big it is. Pathetic.

Great prices for well made and stylish clothing for women! They sometimes have fabulous deals also…read more My only store I shop in for classic clothing. I always feel glamorous when I wear these clothes.

I love the clothes in this store! Only problem...I find them fairly overpriced for the quality…read morethey're offering. And the staff is very in-your-face, follow you around the store overly helpful. This may work, to an extent, but as someone who prefers to shop alone, this is annoying. If I want help, I'll ask for it. I do love the clothes though, they fit well, and are great for any special event I need an outfit for. I will definitely stop in here when I need a new dress or dressy top for a night out.

I love this store ! They items they carry are so cute & affordable. The staff is very friendly and…read morethey have a nice variety of items !

Torrid is in my top five favorite stores, so Imagine my…read moreexcitement when I heard one was opening in my hometown!! For the plus size community, clothes shopping can be frustrating, irritating, and down right infuriating! So to have a store accommodate us by having sizes that fit and trendy styles is a great feeling, because well we don't have many stores that do that! Now, I have been to this store a handful of times now during this pandemic. The staff has always been friendly, worn masks, help customers remember the 6ft rule, and had us sanitize! My mother had to make a return because there is no trying on in the store and something didn't fit. When we walked in the store, there was a woman standing right at the door with her arms crossed, she didn't welcome us so I assumed she was a customer! She then starred at my mothers bag which made my mother feel uncomfortable n triggered her to ask if she worked there and if she should put her return at the counter before she shopped around. The woman said "I do work here, and I'm not looking at your bag but feel free to head to the register with it". So my mother went and started the return. Of course there was some confusion because my mother wanted to shop more and the women told her she shouldn't have come to the register that she would need to bag her things and carry them with her. She decided to process the return and just shop after. I was at the t-shirt counter with another customer (I did not know) and had touched a few tshirts (as did the other customer). As my mom walked over, the women standing at the door comes over and watches my mother and as my mom picks up a shirt the women yells out "please do not touch the tshirts ma'am, please ask me to hold up the shirt you'd like to see" my mother dropped the shirt and apologized and told the woman that she wasn't aware of the rule and that she had been in the store several times and the staff had never shared that! The woman said "well I am the manager here and they better not have let anyone touch the tshirts because if you touch them they need to be quarantined for two whole days, the reason we can touch them is we were already quarantined"! Now I realize she's just doing her Kobe but this leaves us puzzled and not sure if we can touch anything in the store! Not to mention, this manager folded and put the shirt my mother touched back in the pile of tshirts after she just explained it needed to be quarantined! Overall the experience here has been great until this interaction. It made for an unpleasant visit and a quick departure! Things could have been handled a little different and less condescending! I would give Torrid 5 stars but I shorted it 1 due to the management here! I'd rather drive the 45 min to another store!

I'm plus sized woman with a tough to fit body type. So tough, I resolved to live in yoga pants. I…read morestumbled on Torrid while in a large mall, lol frustrated from striking out in yet another popular plus sized clothing store (who was charging $90 for a plain pair of jeans). Then Torrid...uhhhh. BLISS! I first tried the ever elusive jeans. PERFECTION! The jeans were buttery soft, true to the listed measurements, and the waistline didn't come up to my breasts!! The tops are labeled 1, 2, 3, 4, and 5. Nooo XXX! That alone made me feel great. The tops hang perfectly, coming down a little bit lower to cover my lower belly. The materials were all heaven sent. The style options are huge! Everything from so so soft T shirts to cashmere like dusters, gorgeous springtime colored and patterned tunics, and actually wearable cocktail dresses. They had a big clearance section too. If you want to look through, the deals are amazing. The prices st Torrid are average...but, they have a great rewards program. It's easy, no games. I had enough reward points to get a beautiful, creamy mauve tunic for free that day! I'm a HUGE Torrid fan. Please, frustrated plus sized ladies..go check it out. Torrid is truly a store for us. As it said inside the dressing room stall "Embrace your curves!"

Super nice staff here. They're always stocked, full of clothes/acessories as well as special deals!…read moreDefinitely a good place to go for kid's clothes.