Mark Matsuo was excellent. Mark was extremely knowledgeable and helpful regarding my tax situation…read more I would highly recommend his services to others.

I am so disappointed I feel like I should share my experience so others don't go through the same…read morestress working with this business. I reached out to schedule an appointment with Mark using his online scheduling portal because I was starting a small LLC at the middle to end of last year and needed help. He called me promptly at the scheduled time and had helpful advice so I let him know I would like to work together and that I would like to hire him to do my business/personal taxes. He sent me a link to establish my account in the client portal and I started to upload my documents. 1. Red flag number one. He told me that I need to file my GE tax in December and all I needed to do was to email his staff and they would take care of it. Sounded easy enough. The time comes and I email his staff with Mark cc'd well before the deadline. I never received any reply or confirmation. I gave them the benefit of the doubt that they may be busy, so I waited a few days and then scheduled another phone appointment. Again, he called promptly, but did not have an explanation why my email was ignored. However, he was kind enough to file the taxes right on the phone. I thought all was well and taken care of. 2. Ref flag number two. I did have some questions about my business that he said he didn't know the answer to and recommended I ask other CPAs or HR Block for confirmation. That's reasonable and I appreciate the honesty in his response, however, I asked him how he would like me to close the loop and he said to email him. So I spent weeks seeking out other tax professional advice to make sure things will be filed correctly and I emailed him a few times with my findings to make sure we were on the same page and again, never received a reply so I eventually scheduled a phone appointment. 3. Red flag number three I had made a few separate phone appointments with him the rest of the year to make sure things were on track for taxes and I mentioned each time in the appointment scheduling that is what my visit was for. On several of those meetings, he called mostly on time but was met with the response "oh I guess I should have looked at your files ahead of time" which made me feel uncomfortable that he was not clear what was going on with my situation. He confirmed at the phone appointment he would be doing my taxes and I made sure to have everything uploaded promptly early 2024 well before the deadline. I emailed him again in January to make sure things were in order. This time I finally received a reply, but he made a mention about S Corp filing deadline that does not apply to my situation and really made me feel uneasy. He then stated that they were working on the taxes and that sometimes it takes a while so it's good I submitted everything early. He said not to worry and they would email me when everything was done. 4. Red flag number four I was planning to travel in March and so I scheduled one last phone appointment at the end of February to have him go through everything. Again, he made a comment on the phone that he had not looked at my documents and so most of the meeting was him going through what I had uploaded. He said everything seemed to be there. Looking back, he never asked me in detail about my business office or phone line or anything that could count as a deduction and because I was just starting out I honestly didn't even know about those things. I asked him to provide a specific timeline about my taxes and when I could expect them to be done and how he expect payment. He said they should be done the last week of March and that he will send an email when they are done to be picked up or a copy will be available on the portal. I asked him how I should follow up in case I don't receive a reply because at this point his phone appointments were completely booked through the end of April. He said, again, to email him. 5. Red flag number five Not unexpectedly, I did not receive any communication from his office at the end of March. I waited a few days out of courtesy and then emailed him asking for an update. To which I never received a reply. And still haven't. I ended up asking another company frantically to help me with my taxes to meet the deadline. I have always paid my taxes on time and this was a huge source of stress. The lack of communication is extremely frustrating and unprofessional. As a new business owner without prior experience with tax law, it's so important to have a reliable CPA. I felt that I did everything I could to be communicative and proactive but was met with poor to no responses, vague answers and no results. He never discussed clear timelines or expectations. Had I just left him at his word that things would be done, my taxes would never have been filed and I would have been hit with penalties. It's a shame because he is a nice guy, but I found this unacceptable.

In my opinion this CPA firm offers quite a bit of services. The CPAs and the staff are very…read morefriendly and easy to talk to. They don't only do tax returns they provide bookkeeping and payroll services for small businesses and corporations. I would recommend this CPA firm to my friends and family.

The best CPA firm on Oahu hands down. I have dealt with many CPA firms throughout my life and this…read morefirm has great internal control for quality and quantity. I had an audit done on my tax returns a year ago and Shane was able to handle the Federal and State audit easily. I didn't have to pay either entities in the end. The personnel (CPAs, staff accountants, and secretary) are very nice and welcoming when first entering the office. I always felt comfortable speaking with Shane regarding my taxes. Parking is sometimes difficult to find, but if parking is an issue Cynthia will go out of her way to help you find a parking spot. Overall, this is a CPA firm that will always have my trust and business.

Excellent communication, trustworthy, overjoyed to find Tax Guy Mike. A++…read moreI started with my tax returns, then he did my mother's and child's - all done expertly, timely, professionally.

My daughter Kristine was lucky because I found Michael accepted doing her tax return in the last…read moreminute. Michael was extremely busy with the tax season with his clients. In my experiences with other CPA, he is extremely knowledgeable, very professional, trustworthy and very helpful for my daughter's tax returns. He has so patient with her. He also answered all my questions in the meantime. Lol, we never meet him in person, but my daughter's tax return was filed by him smoothly. My daughter and I were so happy and truly grateful for his tax return service. Now I and my husband just got informed from our own CPA that he is going to retire on December this year. We are hoping Michael still can accept us become his new client for help our tax return's needs from now on. Aloha and Mahalo Nui Loa!

I needed some paperwork completed that I didn't do when I filed my taxes. Kathy helped me out…read more Didn't even need to go in person. Was all done electronically. Was a big help. May just have them do my taxes every year.

Will be using them this year. Started driving for Uber and didn't know what to do. Told me I was…read morecollecting too much stuff. Didn't charge me anything for the advice. Just keep the mileage, receipts and payments. She'll sort it for me. Prior Tax advisor told me to ask Uber or join an Uber Fourm and ask them. Other tax firms who responded to my inquiry wanted an upfront fee for consulting. Lucky she was the first to give me an appointment. Others were not taking new clients and putting me on a waiting list

Fast, and friendly and accurate service!! Best place to get your taxes done!! Been using them for…read moreyears.

My spouse and I were preparing our taxes ourselves for decades but after the filings got a lot more…read morecomplicated we knew we had to turn to a professional. So around 7 years ago on the recommendation of a friend, we started having our taxes prepared by Lisa and have always been very happy with her knowledge and professionalism on all things tax related. There were even some exemptions that she informed us about that we didn't know we could claim that helped us maximize our returns than if we were doing our own filing. Over the last few years, it's become just my return that needs to be prepared and they're a little less complicated but I still have Lisa prepare them. I have the utmost confidence in her and have no doubt her fees are worth every penny...not to mention it saves me many hours of hair pulling that I would probably be doing otherwise if I were trying to do them on my own.

Tricia gives excellent expertise and is very kind and patient…read more She is very detailed oriented and knows the complexities of taxes for a self employed person.

Quick , easy and affordable. I will definitely use them again in the future. Super friendly and…read moreprofessional

Dan Kikuyama is super busy, but he is very thorough and nice…read more His assistant, Marleen is very helpful.

by the NUMB3RS. Our…read morefamily have been clients of Dan Kikuyama since the early 2000's. Dan was recommended to my father by one of the staff at a local bank, as my dad was looking for a new CPA since severing ties with his former financial advisor. At the time, Dan's office (if memory serves correctly) was located closer to Lagoon Drive and was slightly difficult to find according to my father. Now, over 10 years later, our family continues its business relationship with Dan Kikuyama and staff thanks to their wonderful customer service and reliable tax / financial knowledge. LOCATION / PARKING: The current office is on the 2nd floor of a building in Mapunapuna. LIMITED parking is available in a parking deck across the building, as the customer parking is shared with other businesses located in the very same building. Street parking also available, though the area is saturated with other businesses and warehouses. Truth be told, we only visit the office during tax season, but our visits are always welcoming and pleasant. Ironically, we mostly interact with Dan's staff/associates during our visits or over the phone. Two staff members in particular, Christine and Marlene, have shown exemplary customer service and are always willing and ready to help address any questions we may have. Most recently, Dan and staff assisted our family with cashing out an annuity that was held with a mainland company. Christine advised us the state and federal taxes to be withheld, how to appropriately respond/file the paperwork, as well as preparing the tax forms when it was time to file with the IRS. Our family was extremely THANKFUL for all their help and assistance with this matter. BOTTOM LINE: Knowledgeable, friendly, and polite staff. We hope to continue our relationship with this firm in the months and years ahead.

Jodi and Amy have been doing our taxes for years. We were never easy clients but became far more…read morecomplicated when we chose to take jobs out of state. Then we moved states and one of us kept Hawaii residency while the other changed residency and worked in Maryland full time while also working with the Maine Air National Guard. Yup, that's at least three state taxes minimum - four if we changed jobs in different states mid-year - along with federal annually. Add moves to Alabama, Massachusetts, and Virginia in there and we fully expected them to dump us as clients one day. Nope. If they didn't know they found out. They were always quick to respond and professional but friendly. We usually do everything over email. I finally got to meet Jodi today and it was a great experience! Honestly they're worth every single penny they charge. If you're looking for new CPAs these are the locals for you.

was hung up on by multiple people and they refused to help me. Do not go here, worst customer…read moreservice I have had.