Exactly what I asked for! I called earlier in the day and was able to be seen the same day. The salon was very nice inside and the receptionist greeted me when I came in. The nail technician was very nice and kept checking in that everything was going well. Will definitely be coming back! read more

Koncept Nail Spa - Nails - Nail Salons Near Me - Alexandria, Virginia

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The staff were fantastic and got me in for a last minute manicure and pedicure. I highly recommend them!

I am extremely disappointed with the treatment I received at Koncept Nail Spa and, unfortunately, this will be my last visit. I arrived around 6:45 p.m. and requested a gel pedicure. I was told to choose a color and wait for the next available nail technician. Once I was seated, I explained the services I wanted, and my nail technician began my pedicure. Not even halfway through my service, the manager came over and asked my nail technician what I was getting. After she explained, the manager turned to me and asked me to pay for my services before they had even been completed. When I asked why I was being required to pay before my service was finished, she told me it was because they were closing and she needed to complete the accounting for the night. Frankly, I don't understand how that became my responsibility. What made the situation even more frustrating was that another customer receiving a pedicure was not asked to pay in advance. When I pointed this out, the manager claimed it was because I had requested gel polish, which would take longer. That explanation didn't make sense, especially since my service had already started. To make matters worse, I offered my American Express card, which the manager refused, stating that their credit card machine no longer accepted American Express. I have successfully used my American Express card at this salon on multiple previous visits. Since I didn't have another physical card with me, I asked if she could bring the card reader so I could tap to pay. She then told me the machine wasn't wireless. As a result, I was forced to Zelle payment before my service was even complete. Even worse, I never received the full pedicure I paid for because the staff rushed to leave for the night. I've been a customer before, but this experience was unprofessional, inconsistent, and left me feeling singled out and inconvenienced. If your business cannot complete services that begin before closing or has policies requiring customers to prepay mid-service, those expectations should be communicated before the service starts--not while a customer is already in the chair. I cannot recommend this salon based on the way I was treated, and I will not be returning. read more

So mad I could cry... The fact that he's asking me what color and design I want right now is absolutely wild. Sir, are you even done yet?! Because I'm about two seconds away from losing my mind. The manager is terrible. This is exactly why I stick with what I know, but being out of town forced me to try somewhere new. You would have had to be there to understand why I spent 4.5 hours in a nail shop and my hands still look like the picture above. At some point, their lack of skill, lack of communication, lack of urgency to fix the issues, and complete lack of care became my problem. I came in for a service and got nothing! read more

Koncept Nail Spa - Acrylic color Length Size Shape - Nail Salons Near Me - Alexandria, Virginia

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The nail technician was male, i am very disappointed with his service. The worst pedicure I ever had in my experience. The pedicure I received was fruitecare ($55) honestly not worth the price. This includes the callus treatment, but he barely did anything for it, and only after I repeatedly asked did he finally do a little bit of scrubbing. The service also included a 10-minute massage, but I only received about 4 minutes. I'm very disappointed that I paid $55 for this service and feel like I did not receive what I paid for. I'm really dissatisfied with the experience read more

Came in for a pedicure and dip manicure. I was told they were busy and might not be able to do my nails. My pedicure was nice very relaxing. I was offered hot tea and water. As they finished up my toes I was told they had time to do my nails. Amanda was my nail tech she was very sweet. I appreciated that she soaked my nails vs just drilling the previous color off. She did a great job and I loved that she mentioned she cared about healthy nails. The shop was very clean and pleasant. I would definitely go back. I will say they are a little pricey though. I'm not a fan of being charged 25 extra bucks for get and another 5 for French so my pedicure was over 80 bucks. All in all I spent over $140. They don't have a tip line so bring cash. They have an ATM inside though. read more

Koncept Nail Spa - Nail Salons Near Me - Alexandria, Virginia

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I am posting this review in hopes of reaching management and obtaining a fair resolution. My mother and I visited Koncept Nails Spa for two pedicures, a builder gel fill, and a nail repair. The total bill was $199 before tips, and I tipped each technician separately. There were certainly positives: my pedicure was well done, my mother enjoyed her experience, and most of my nails look beautiful. Unfortunately, several aspects of my visit left me disappointed. I originally chose Koncept because it is conveniently located near my home and advertises hours until 8:00 PM. My nail technician of more than 10 years recently retired, and most salons in the area close by 5:00 PM, making evening appointments difficult for working professionals. Flexible evening hours were a major factor in my decision to become a customer. Before arriving, I called around 6:55 PM and specifically asked whether the salon could accommodate two pedicures, a builder gel fill, and a nail repair. I explained that we would arrive within 15-20 minutes. We arrived shortly after 7:25 PM, and while the staff ultimately accommodated us, there was hesitation because of the closing time. What I later discovered is that online appointments cannot be booked much later than approximately 5:45 PM, despite the salon remaining open until 8:00 PM. This became frustrating when I needed to schedule a repair appointment and realized the evening availability that attracted me to the salon was much more limited than expected. The first issue involved the service itself. I repeatedly explained that I was returning for my first fill after receiving a builder gel/Gel-X style service elsewhere. This was memorable because it was the very first time in many years that I had received anything other than traditional acrylic nails. Despite explaining this multiple times, I was repeatedly told that I did not receive the service I described. At one point, it felt less like a discussion and more like I was being told that my own experience was incorrect. Eventually, the explanation changed, and staff acknowledged that I had builder gel with gel polish on top. As a paying customer, I found this interaction frustrating and unnecessary. The second issue was pricing. I was charged an additional shaping fee even though I arrived with the same almond/coffin shape that I requested to keep. The only nail that was replaced during the appointment was my thumb. I questioned the charge but chose not to argue because I did not want to disrupt my mother's experience. My biggest concern is the quality of the repair itself. The thumb nail that was repaired lifted within approximately 24 hours and began allowing water underneath the nail. For a nail that had just been repaired the day before, this is unacceptable. At a $199 service total, I expected the repair to last longer than a single day. Adding to the frustration is the difficulty in contacting the salon. I could not locate an email address, could not send a Yelp message, and could not leave a voicemail. As a result, I had no practical way to notify anyone of the issue before having to rearrange my schedule and book another appointment. I want to be clear that this review is not intended to diminish the positive aspects of my visit. My mother had a pleasant experience, my pedicure was lovely, and most of my nails look great. However, the combination of being challenged about the service I knew I had previously received, questionable additional charges, a repair that failed within 24 hours, and the difficulty of obtaining assistance afterward has left me disappointed. I would genuinely appreciate the opportunity to speak with management regarding the failed repair, the additional charge, and an appropriate resolution. If these concerns are addressed professionally, I would be happy to update my review accordingly. read more

I got a manicure and a pedicure. I selected the $55 pedicure. The nail tech that did my manicure and pedicure was very patient and nice. I love that the staff greets you upon entering the salon. It is a very gorgeous salon, very spacious. I love my pedicure, my nails were filed so nicely. A negative is that one of my nails chipped four days after my pedicure. That sucked. As far as my manicure went, I got a gel x manicure. I think she did a good job and was very patient, I don't wear nail extensions often so I wanted something different for my birthday. I also saw a roach crawling around lol. Beautiful salon though. read more

Koncept Nail Spa - Gel x manicure - Nail Salons Near Me - Alexandria, Virginia

First timer's point of view. I called and set up an appointment. I parked in the garage below the Harris Teeter And took the elevator up to the main floor, where I exited and took a left, went down a ramp and found the entrance I let them know that when I arrived that I was new. They pointed me to the iPad where I could put in my phone number and check in They can do a little better with new guest. For example having them sit for just a minute and read a print out of what to expect, what a person can ask for during the nail salon experience. In addition, they need to brief the nail technician on what the client was therefore. Lena, unfortunately, was not briefed on what I was requesting. The owner needs to remember that many guest have never been to their establishment and need guidance. Lena was my nail technician for the day. She nipped me once and gave her the benefit of the doubt. If she would've nipped me one more time, I would have requested a new technician. She was very careful after that happened. She finished out my salon experience quite well. My nails looked very nice afterwards. They will offer you water tea along with a few other beverages while you have your salon experience. I chose green tea. I wrote will probably go back again because it's right around the corner from my house. read more

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Experience was phenomenal! I did not wait long to be seen. I was assigned to Ana, nail technician. She was simply amazing. She was meticulous, which I greatly appreciated. She checked in consistently throughout the service. I will be back! read more

Service, quality and professionalism when you talk with clients that are not happy with the service should be professional at all times. My first appointment was great. Amy did an excellent job on my mani/pedi. Thank you Amy. So I sent my daughters to get their nails and toes done. Not sure who did what but you can tell who is more experienced than others.... So with that said if I tell you as a paying customer that the work is not good it's because it's not, especially if the designs are not good and the stuff on the nails fall off on day two. But to say come back and we will correct it, just to be insulting to my kid... not professional. Then you proceed to be aggressive and rough during the rework. Definitely will not come back and do not recommend if you want to get quality and professional service. Don't waste your time! Very disappointed because like I said I enjoyed Amy's energy. read more

I was initially very impressed with this salon. The space was beautiful, clean, and welcoming, and every staff member I interacted with was kind and professional. Based on my experience when I arrived, I expected to receive great service. Unfortunately, the quality of the work did not match my expectations. I came in for a pedicure and requested an acrylic big toe. During the application process, the technician applied acrylic powder and then glued the nail on top in a way I had never seen before. While I was unsure of the technique, I trusted that she knew what she was doing. Just two days later, the acrylic nail completely popped off. What made the experience even more disappointing was the cost. My total came to $85, and I left a $10 tip, bringing my total out-of-pocket cost to nearly $100. For that price, all I received was a basic white polish on my toes with no design or additional services. I expected the work to last much longer than two days. While the customer service and atmosphere were excellent, the actual service I received was not. Paying nearly $100 for a simple white pedicure and an acrylic toe that fell off within 48 hours is extremely disappointing. I hope this feedback helps the salon improve, as the staff and environment were otherwise wonderful. read more

I got the Luxury Pedicure, and I felt so pampered! It's been awhile since I last had my pedicure, so my feet were banged up a bit. But my technician was friendly, professional and patient. The accompanying massage was excellent and I felt rejuvenated. The space is awesome - really bright and open with beautiful waterfall glass. I'll definitely be back! read more

Super nice people, i called last minute because i forgot to make an appointment for my daughter. No Problem and 15 min later we both sat in a Chair for a Pedicure. My daughter is nine and they did a great job on her feet (who needed attention after martial arts on those mats). We sure come again for other services. read more

Had builder gel done with Ken, he took his time & did an *excellent* job!! Highly recommend read more

Koncept Nail Spa - Nail Salons Near Me - Alexandria, Virginia

If you want the best results, book with Ken. He is extremely professional, and the results speak for themselves. He worked on my natural nails without extensions, and my French manicure came out absolutely perfect. Highly recommend! read more

Koncept Nail Spa - Nail Salons Near Me - Alexandria, Virginia

My mom and I we went today to get our feet done in 15 minutes our they were finish they did not took the time to do our feet it looks like there was a rush to do everything read more

Wendy always does an amazing job with my builders gel manicure. No other place like Koncept Nail Spa.

Place is beautiful and clean. Staff are friendly and welcoming. Service: I got the fruit pedicure. It was not terrible but it was far from the best pedicure I've had. Typically when I get foot spa, I enjoy the feeling of baby like skin at the bottom of my feet. But this time. I still had some pretty obvious dead skin by my toes. I had to use a nipper at home to clean off the sides of my nails where there was still some hard skin left behind. The massage was quite light on pressure too. It felt more like someone applying lotion on my feet rather than a massage. read more

My gel polish started to peel 3 days afterward and I was traveling internationally, so had to find a salon in London to get cleaned up before work meetings. Such a waste for a very important occasion. The pedi held up fine but I was very disappointed in the gel outcome read more

Coco is my nail person amazing work and a really good person highly recommend coco amazing relaxing service dragon nails read more

Koncept Nail Spa - Blue dragon, fire nails - Nail Salons Near Me - Alexandria, Virginia

Decided to try out this salon for the first time after rave reviews and will probably be my last time. Beginning with the pros: The salon is very beautiful with marble flooring, floral walls and lots of natural lighting. The check in process was very quick and easy and there was no wait time. They offer soft drinks, tea, coffee and water. Cons: I booked with a specific person because she was recommended by alot of people. It wasn't until I arrived that I was told she has moved to another state and given someone else. I'm very particular about who I receive service from because I want it to be worth both my time and money. The tech who did my pedicure was friendly. But it felt like a rush job. Massage was meh. Which sucks because i am constantly on my feet as a first responder and really needed a good massage. Next I had gel x. The tech asked if I wanted a manicure as well. Now I've been getting my nails done for atleast 20yrs and I do gel x myself. When does manicuring the nails not become a part of the service. I don't expect these nails to last long because there was no real proper prep. Tina also kept forgetting steps but would catch herself. Once my set was complete there was no applying lotion to my hands or hand massage. I put lotion on my own. And I think it's because she was being rushed. I wish that I was told in advance that whobi requested was unavailable so I could have done more research and booked with someone else recommended or booked closer to home. read more

Koncept Nail Spa - Nail Salons Near Me - Alexandria, Virginia

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Clean nail salon! Dana did amazing on my nails, definitely will be back to her as a regular.

I had a great experience at Koncept Nail Salon! The prices were very reasonable, and the service was excellent from start to finish. The salon itself is spotless and beautifully designed with a calm, modern aesthetic that instantly puts you at ease. They play soft music in the background, which made the atmosphere even more relaxing. I also appreciated the complimentary drinks--it's such a nice touch. I'm really happy with how my pedicure turned out and will definitely be back! Highly recommend. read more

Koncept Nail Spa - Fruiticure Spa- Tropical - Nail Salons Near Me - Alexandria, Virginia

i recommend Ben super talented, friendly, and professional. I always leave loving my nails.

I found Koncept almost by accident and sure happy that I did. Although I'm not picky about my pedicures but manicures I can't just trust anyone. I had the same nail tech for almost 10 years and she left the DMV leaving me find someone new. In comes Ken and Hugo.... So glad I randomly was paired with Ken and he does designs and the best nails. Hugo is the ultimate nail tech at Koncept, Ken was booked Hugo was suggested as a replacement and it was the best swap out. Hugo does high quality and beautiful nails. He brings Years upon Years of experience and it shows. He makes helpful suggestions and will tell you if the color is just not right. Every time he's done with my nails I'm left in awe like these are just so pretty and long lasting (I've gone as long as month in between sets). The salon is clean, busy and always someone to chat with while getting serviced. They offer cold drinks while getting serviced and I will recommend it to anyone. read more

Koncept Nail Spa - Builder gel set on natural nails - Nail Salons Near Me - Alexandria, Virginia

Koncept always is my favorite place to get my nails done, the ambiance is luxurious, modern and classy. Angel is amazing at her acrylics and is so sweet! Normally have only done my nails with Koncept because they have so many colors to choose from, but I'm so excited to try their other services next! I've never had a bad experience with anyone here! Thank you all! read more

Absolutely obsessed! The floral details and gold lines make this mani pop--so fresh! Obsessed with these! The gold line and floral pop give major summer vibes. The detail is insane--floral accents, gold lines, and the perfect neutral base! read more

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The salon is beautiful. I made an appointment with Hugo. But I'm really disappointed in the quality of work for the price paid. My nails are bumpy & the polish doesn't go back to the cuticle, making it look grown out already. Ni did a very good pedicure, great massage. But again, the polish application isn't the greatest. - I spent $190 (tip included) It's worth it to make the drive out to Tyson's area for better quality & about the same price. read more

Koncept Nail Spa - Nail Salons Near Me - Alexandria, Virginia

I've been to this salon before for a regular mani/pedi and was very satisfied with the service. The ambiance is very calm and the place is extremely clean. Today, I decided to try a dip powder manicure as I'm going on vacation. Everything went well but I was very surprised to learn that trimming cuticles is not included in a dip powder service although it is for a regular or gel manicure. I was told at checkout that it would be an additional $10 charge. Part of getting any type of manicure is getting your nails filed or cut and the cuticles trimmed or pushed back. This was my first experience getting a dip manicure, not sure if I'll get another one. read more

Honest Review I have been coming to this nail salon since its grand opening. In the beginning, they did an amazing job--high-quality nails, attention to detail, and great customer service. I was so pleased with their work that I even recommended family members and friends. However, some of them have since stopped going after noticing a decline in quality. About three months ago, I also started seeing a drastic change in their work. Some nail technicians no longer follow instructions on how clients want their nails done. My dip powder nails would chip, and if I got a French manicure, the white polish would start peeling off in less than a week. At first, I thought it was just a one-time bad experience, but it kept happening. The final straw was when multiple nails broke, and the dip powder completely came off just three days after my appointment. I returned to the salon to get them fixed, but the front desk staff was not happy about it. While redoing my nails, they told me I had to pay again or at least cover half the cost. I refused to pay, considering it had only been three days. The technicians were clearly unhappy, chatting about the situation while I was sitting there--an uncomfortable experience for a paying customer. In the end, I still tipped the technician, but I did not pay for the service again. Unfortunately, my nails became even more damaged since I had to redo them within a week due to the poor job. To avoid any issues, I booked another appointment with my preferred nail tech a month in advance. However, just a few hours before my appointment, the salon called to reschedule because another client's service was taking longer. I couldn't change my time, so they booked me with a different technician. Two days later, my dip powder broke again, five of my nails chipped, and the white polish peeled off. When I went in to address the issue, the front desk lady was upset and told me to come back another day because they were too busy. Now, my nails are even more fragile, and I have to get them redone--again. It's frustrating to see the quality of work and customer service decline so much. I really hope the salon does some internal review and improvements before they start losing more loyal clients read more

Koncept Nail Spa - Nail Salons Near Me - Alexandria, Virginia

I rarely go to salons, but I really enjoyed this one. I've come in for walk-in pedicures and had an overall good experience. The salon is large, clean, and well decorated. Good music playing, too. There is free parking in the same complex by Harris Teeter. I got the fruit pedicure during my visits. It comes with a nice massage and lotion treatment. Honestly, I'd gladly pay $55 for the massage and pre-nail painting treatment alone! It was very relaxing. From what I saw, they line the foot basins with disposable liners and use sanitized tools. The nail techs seem to be very attentive and careful, although on my latest visit, I did get a small cut on a cuticle. The polish application was good, and they have a large selection of OPI, Essie, and gel polishes. Overall I enjoyed this salon and plan to come back! read more

Josh was great! He did an amazing job. I have 0 complaints. He gave me exactly what I wanted. The space is beautiful and clean. I found my new nail spot read more

Koncept Nail Spa - Gel X - Nail Salons Near Me - Alexandria, Virginia

Day 4 after a $35 Fruiticure Spa manicure. Look at my chewed up cuticles! I can't remember ever having peeling cuticles. Frances, this is not care, this is a crime scene! I have no idea how to fix this. I don't do gel polish and the regular polish started chipping Day 2. This is what my nails look like after reapplying color. Wasted all my money. Fool me once. read more

Koncept Nail Spa - Day 4 after my $35 manicure! - Nail Salons Near Me - Alexandria, Virginia

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The owner is rude. Calling clients 30 minutes before their appointment to remind them of their appointment time is strange and condescending. If the technician does a poor job on your nails (including the color), there's a lot of friction getting it fixed. read more

First time at Koncept. Amanda did a wonderful job on my dipping powder nails. Lovely space. Ok definitely be back

I love the location and ambiance. It's a big salon, and the extremely high ceilings makes it feel even bigger. It has a beautiful wall fountain and just feels relaxing. I've been twice: for pedi twice and once for a mani. The pedi process is divine and they use lots of yummy smelling products to get your skin right. But I haven't been impressed with the paint job on my toes. I'll come back though, because maybe it depends on who you see. I've seen Hang and Vincent (Vi Vo). Everyone is pleasant though and parking is super easy in a garage. read more

The service was great, but would have loved to have been informed of how they charged. I usually pay $45 for acrylic fill. Was suggested to me to get french.. I end up paying over $70!!! Truly wasn't happy! I have Never paid that amount there read more

I went in for the fruity spa pedicure ($55). Which includes a 10 min massage which is an upgrade from a regular pedicure. I had never been to Koncept so I randomly picked Amy from the list of technicians. She did an amazing job. Took her time and was very nice. I didn't feel like I was rushed (even on a Saturday afternoon). I'll be going back to see Amy again. The only reason I gave 4 stars is because I had no idea where to park but found a space around back. read more

The best nail salon in west Alexandria. Love how close it is to home and every time I've been in, they've taken walk ins (so bad with resys!) salon is new and clean and have a great selection of drinks (they have a bar) and polish options available. Can't go wrong! read more

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