I needed to get toys to donate to the CHiPs For Kids toy drive. This is a neat little toy store at…read morethe Mattel warehouse. GPS sent me down the wrong street but it is fairly easy to find. Look for the sign that indicates the toy store overflow lot and turn to the left to find the store entrance. Plenty of parking in the lot. Pricing is at least 50% off retail with a free membership that you can sign up for while checking out. The sale items are discounted even more. There is something for everyone here including adults. Staff members are friendly and helpful. Stock is replenished often and there is a variety of brands available. Limit is 50 for the same item. Be sure to take the time to peruse through everything. One tip is, if you see something you like, put it in your cart immediately. It may not be there during a second round of browsing. True story.

Used to come often when my children were little. I needed barbies for a special event as well as…read moreHot wheels and boy did they have a selection. Much cheaper than the toy stores. Got so much for $100! Also their hours have changed. They are open almost everyday! See hours I took a

Jack's Toy Shop is the best toy store in the Inland Empire. The employees are so helpful and…read morefriendly. They have so many wonderful toys. I love bringing my grandchildren here. They even gift wrap the toys for free. For people who complain about the Needoh's rules of buying two per family, just follow the rules and you won't have a problem.

Not a very welcoming environment I felt attacked and singled out last couple of times I came even…read morespoken to harshly. I purposely let a mother and daughter go in front of me so I could observe the treatment that they would receive when buying Needohs they let the family in front of me make a purchase mother & daughter but when it was my turn I was spoken to harshly with a negatively I let them know it was for a friend son not my household. I have even witnessed another family prior different day where they were told okay this time only. We stand out from the rest And get treated as so. Not okay Wife and husband seem kind but then theirs the bulldog. I just don't think it's fair that I can't make a separate purchase for a friend who has to work. I don't see this getting better because it's a choice for them to pick n choose who to treat kindly & sometimes being a regular is bad as well since I go in often. Now I feel anxious about this place. So sad

These guys have some of the coolest selections of RC vehicles and small drones definitely a must…read morestop if you have kids to watch him play around with the same items you'll be buying. I've seen these guys drive and fly in and around the area doing flips an aerial movements Definitely going to be coming back

this place is the..... BEST!!! All the staff are kind and helpful, and they know your niche…read moreinterests! This place has (for my anime people): Nendoroids, Figures, Plushies, Minifigs!! Theres also chiikawa, Sanrio, and good stuffed animals! For the younger kids interests, theres Barbies, pokemon, board games, all the stuff! It's a bit pricey tho. . . .

I was shopping here with my daughter-in-law and my 1-year-old grandson, doing some early Christmas…read moreshopping. We had about $200 worth of toys picked out and were heading to the register. Like most grandparents trying to survive a shopping trip with a toddler, I handed my grandson a cheap little $6 jump rope in a box to keep him occupied. Apparently, this was my first mistake. When I got to checkout, the employee informed me that I was required to purchase the jump rope because my 1-year-old had put it in his mouth. I was stunned. In all my years of shopping, I have never encountered such an absurd and unreasonable demand. The item was boxed, undamaged, and perfectly sellable. Yet I was treated as though my toddler had somehow rendered it unusable. What happened next was even worse. When I questioned the policy, another employee with purple hair inserted herself into the conversation with a shockingly hostile attitude. Rather than calmly explaining the situation, she was confrontational, dismissive, and unnecessarily rude. Her behavior was completely unprofessional and reflected terribly on the store. Customer-facing employees should know how to speak to people respectfully, especially when dealing with a reasonable question from a paying customer. If this is truly store policy, then management should make it clearly visible instead of allowing employees to spring it on customers at checkout. More importantly, management should seriously address how these employees interact with customers. Their conduct was unacceptable and deserves immediate attention. No customer should be spoken to in the manner I was. I paid for the jump rope simply because I wanted to end the unpleasant interaction, and then I put back the approximately $200 worth of toys I had intended to purchase. After being treated so poorly, there was no chance I was rewarding that behavior with additional business. What bothered me most was not the six dollars. It was the appalling customer service. I have shopped here many times before and have always had positive experiences. This encounter was completely different. The employees involved were rude, aggressive, and seemed far more interested in creating conflict than helping a customer. I sincerely hope management reviews this incident and reprimands the employees involved. Their behavior was unacceptable, damaging to the store's reputation, and ultimately cost the business a loyal customer and hundreds of dollars in sales. I hope the $6 jump rope was worth them losing a $200 sale and all other future sales. I will be taking my business elsewhere. I will not be returning, and I would strongly caution others to expect better treatment elsewhere. No wonder this business only has 2 1/2 stars . The guy who was the first to demand payment was Ernesto.

Beware...Everything is oober cute here. Always walk away with some new goodies to add to my…read moredaughters play time activities/toys. Service is always super sweet and helpful. They also have the cutest little play area and section of wooden trains for the kids to play with. My daughter's favorite! Selection of toys is mostly wooden ranging from puzzles to kitchen and pretend play furniture. The value is so worth it. They also have make believe dress up costumes/outfits, books, sensory natural playdough, etc. always a stop after we go finish the farmers market.

OMG! This is be far what the downtown area needed! Our girls had a ball exploring the store and…read moreplaying with the toys in the play area. The staff is so helpful and polite. The store is stocked with all the amazing toys we've been looking for from our baby register days to now. And they're getting ready to start workshops in the coming month to further generate community amongst the kiddos and their families. LOVE everything about this space!!

Nice selection. Definitely. However. Employees not too nice…read more Daughter wanted an item. Pointed at it. Employee literally took it off the shelf and placed it behind the counter for herself. What? My daughter went behind and purchased it from another employee. Other two girls were nice.

The girls at the register are sitting on their phones non stop and repeatedly scalded my kids for…read moreplaying with things in a damn toy store! I'm a business owner myself and usually have more grace but the level of rude they were when I'm spending a pretty penny for toys is infuriating. Won't be back- will take my kids elsewhere . Sad because we loved coming here .

4 stars because it's an awesome store with so many amazing educational materials. We enjoyed the…read morehands-on learning stations that they offered throughout the store. I couldn't give the full 5 stars because they are really lacking in bilingual or multilingual educational materials.

I finally checked this store out with my toddler son. WOW. This place is incredible! As a former…read moreteacher, this store is a educational paradise. With unique and engaging teaching material, hard to find STEM toys, and fun little gadgets you'll be sure to spend quite a bit of time browsing everything this store has to offer. They even have play stations set up for the kids to play at. My son had a blast. We'll be back!

Love the variety, lots of cool toys and friendly workers…read more Highly recommend stopping and check this place out if you collect Pokémon cards and funkos

Too over priced on One Piece and Pokemon. I saw a booster boxes of Kami Island for $300 and it's…read moreonly $200 on TCG. GameStop isn't this bad on pricing, even with their 10% discount on TCG they seem to always have.

I'm so happy that I found this spot for my collectibles they have everything and everything is…read morebeautiful displayed. The customer service is just as fantastic as well. I am definitely going to make this my goto place to shop because they have it all. Such a cool place.

Had a bad experience with a collectible item that was sent to me damaged. When brought to their…read moreattention the customer service was horrible and nasty.

I drove about 30 minutes out to HobbyTown Corona specifically because I was told yesterday that the…read more"Squeezy's" would be available today after 4 PM once they were scanned into the system and put out. I rearranged my schedule and made time to come back based on what your staff told me. When I arrived today, I was told they still weren't out yet. When I asked if there was anything they could do since I was specifically instructed to come back at that time, the employee at the front basically acted indifferent and just said there was nothing they could do. I've been in retail for years, and entering inventory into a system is not some massive impossible task. This honestly came across as laziness and a complete lack of concern for customer satisfaction. Don't tell customers to come back at a specific time if you're not actually prepared to follow through. Traffic and gas prices in Southern California are terrible. People are spending real time and money to come support your business, so at least be considerate of that when making promises to customers. I understand inventory processing takes time, but communication and effort matter. A simple apology or attempt to help would have gone a long way. The store is large and packed with product, but there also weren't many customers there, which makes the lack of urgency even more frustrating. The owner should seriously consider improving management and customer service standards because experiences like this are exactly why customers stop coming back.

Ok I've given this store couple of tires and it gets worse and worse. The workers talk to you like…read moreyou're dumb when attempting to obtain information. Particularly Liam. Moving forward I rather drive further to other hobby stores.