this place is the..... BEST!!! All the staff are kind and helpful, and they know your niche interests! This place has (for my anime people): Nendoroids, Figures, Plushies, Minifigs!! Theres also chiikawa, Sanrio, and good stuffed animals! For the younger kids interests, theres Barbies, pokemon, board games, all the stuff! It's a bit pricey tho. . . . read more

I was shopping here with my daughter-in-law and my 1-year-old grandson, doing some early Christmas shopping. We had about $200 worth of toys picked out and were heading to the register. Like most grandparents trying to survive a shopping trip with a toddler, I handed my grandson a cheap little $6 jump rope in a box to keep him occupied. Apparently, this was my first mistake. When I got to checkout, the employee informed me that I was required to purchase the jump rope because my 1-year-old had put it in his mouth. I was stunned. In all my years of shopping, I have never encountered such an absurd and unreasonable demand. The item was boxed, undamaged, and perfectly sellable. Yet I was treated as though my toddler had somehow rendered it unusable. What happened next was even worse. When I questioned the policy, another employee with purple hair inserted herself into the conversation with a shockingly hostile attitude. Rather than calmly explaining the situation, she was confrontational, dismissive, and unnecessarily rude. Her behavior was completely unprofessional and reflected terribly on the store. Customer-facing employees should know how to speak to people respectfully, especially when dealing with a reasonable question from a paying customer. If this is truly store policy, then management should make it clearly visible instead of allowing employees to spring it on customers at checkout. More importantly, management should seriously address how these employees interact with customers. Their conduct was unacceptable and deserves immediate attention. No customer should be spoken to in the manner I was. I paid for the jump rope simply because I wanted to end the unpleasant interaction, and then I put back the approximately $200 worth of toys I had intended to purchase. After being treated so poorly, there was no chance I was rewarding that behavior with additional business. What bothered me most was not the six dollars. It was the appalling customer service. I have shopped here many times before and have always had positive experiences. This encounter was completely different. The employees involved were rude, aggressive, and seemed far more interested in creating conflict than helping a customer. I sincerely hope management reviews this incident and reprimands the employees involved. Their behavior was unacceptable, damaging to the store's reputation, and ultimately cost the business a loyal customer and hundreds of dollars in sales. I hope the $6 jump rope was worth them losing a $200 sale and all other future sales. I will be taking my business elsewhere. I will not be returning, and I would strongly caution others to expect better treatment elsewhere. No wonder this business only has 2 1/2 stars . The guy who was the first to demand payment was Ernesto. read more

Pathetic customer service and rude employees. I don't know how they find these people read more

We found the most unique gifts there ..so much to choose from...I did get a bit overwhelmed..I wanted to buy everything!! great location read more

Optimus Toys - Toy Stores Near Me - Rancho Cucamonga, California

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We came back here to exchange some dumpling squishes that smelled so bad it was literally making our heads hurt and the customer service was terrible the girl with short hair and bangs was so unhelpful and rude and would not exchange or return the defective merchandise will never come again read more

I've gotten lots of toys here and purses they have lounge fly bags as well. I love the variety of items and sometimes they will have people in character costumes I enjoy it here read more

This toy store has all the rare figures, plushies, keychains, games, and other toys you'll find from Pokemon, Sanrio, Rilakkuma, Funko, Japanese Anime, and any other toy brand you can think of. It's full of nostalgia and brings out the kid in you. Whenever we pass this store, the display of everything inside captivates and we almost always have to go in to see what other new and rare release we'll find. Great place! Optimus Toys Victoria Gardens Rancho Cucamonga CA https://youtu.be/RWPuilBFlnI read more

I don't usually write reviews, and I've never even used Yelp before this, but the service and atmosphere at the Optimus Toys in Victoria Gardens was exceptionally horrible. I wanted to pick up a birthday gift for my girlfriend, and knowing she loves hello kitty I decided to stop by at Optimus Toys after hitting the gym as it was the closest toy store. Little did I know, I was about to have a toy store experience from hell. Upon entering the store, the employees immediately stared me down. The bearded man with black hair and glasses and the woman who I believe had straight red and black hair started whispering to each other while keeping eye contact with me. When I started to walk around I heard the male employee say "Its getting away!" as he began to follow me. When I asked him if I was "it" he remained silent. He wouldn't stop following me, and if I went to touch something he would immediately tell me to stop. Even when I just got close to look at something he would tell me to stop touching it. I know I'm a man of larger stature, and I'm no stranger to racial profiling, but this was by far the most dehumanizing experience of my life. As I walked through the store I spotted multiple roaches on the ground and noticed debris and dust on many items. At this point I just wanted to leave, so I picked up a few hello kitty items, but every time I did the employee would grab the item from me, sternly saying he would hold it for me. The whole time I could see the female employee closely looking at a screen, most likely watching the cameras. When I got to the cash register the employees started whispering to each other again, and the woman gave me a weird look. She kept making comments and laughing because I was buying hello kitty items, saying "That's a weird choice", almost like she was making fun of me. She rang up the items and the screen said $75, which was already extremely overpriced for 3 small hello kitty items, but the woman insisted the total was $97. I hesitantly paid and the woman harshly stuffed the items in the bag, handing it to me without saying a word. As I reached for the door I thought my hell was finally over; I could go home and never step foot in Optimus Toys again, but no, the male employee stopped me. He said I couldn't leave until he searched my gym bag, despite him following me around the store the entire time. He kept insisting like it was mandatory and I kept telling him no. I'm not a criminal, so I don't know why I was being treated like I'm on a wanted poster. Eventually he accepted I wasn't going to let him search my bag and I managed to escape the toy store from hell. Please don't learn the hard way like I did and avoid Optimus Toys at Victoria Gardens at all costs. I'm truly sorry to anyone else who had the displeasure of experiencing the toy store from hell. read more

I wasn't going to say anything, but I think it's better said. Sunday morning 03/09/25, came in, asked if a product was available. Guy with black hair, glasses was working with a younger gentleman with lighter hair (younger gentleman was taller, skinny). Guy with black hair answers "no, anything else?" And just stands there with a blank stare at me, like I was doing something wrong, and he wanted me to leave immediately. It was the manner in which he immediately expressed his body language and tone that was off-putting. I literally haven't gone into this store since maybe Dec 2024? Even then, I probably avg going here maybe 3x per year, if that. After the interaction, I started to think he thought I was a reseller or something. The vibe was cold, and it's as if he wanted me to leave the store. The only reason I'm saying this is because I've never had an interaction like this in public, in a public store, in a store setting scenario until this morning. I really don't know if he's the manager or whatever his deal was, but the moment he looked at me, it's clear he had his mind made up for whatever reason he had. He was wearing a black shirt/maybe long sleeve button up if I recall. But he definitely wore glasses. Hopefully other customers have a much more delightful experience that is opposite of the one I had. read more

Came by the store today purchased a monster jam truck for my 3 year old the cashier Natalie was rude and unprofessional, said total was $9 then was holding the toy like if we were going to steal it and said it was 1 more dollar which was $9.69 my total not $9 which by the way its overpriced target has them for $6 dollars read more

I've passed by this store so so many times and never stepped foot in here. Today I decided to just walk in. It is very crowded but that's awesome because they have soooooo many choices for toys!!! I mean as a kid, I'd go nuts!! As an adult, I kinda have a bit of OCD and don't want anything touching me as I'm viewing the merchandise. Variety!! Wow. I just wanted to take a gander and I fell in love with their wallets and backpacks!!! I will definitely be coming back!!! Prices are very reasonable. Customer service was wonderful from the owner. The young girl working the floor and counter wasn't too involved. I think she was zoned out for a second while I was trying to talk to her. All in all, I will return for the wallets and backpacks. Might even bring my niece and nephews to do some shopping. read more

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Looks like the only toy place in the mall. Cute figurines and toys. Collectors and kids love this place.

Store looked bright and colorful. Toy selection was great and I found a lot of hidden gems. The reason my review stars are so low is because of the pricing. They mark up their items 3-7 times their actual value from something as small as pokemon cards to something bigger like a lego set. I left empty handed because I realized I could buy everything they sold there way cheaper online or at target. Place is really only good for looking and holding potential items that you may or may not want to buy; basically window shopping and taking notes on the stuff you want so you can get it from somewhere else later. read more

If I could leave negative stars I would!! I have always loved coming here even though it is overpriced, up until today. Today I purchased a pokemon tin that is suppose to come with 5 packs and only came with 3. I went back to the store to ask for refund or phone number I can call or explain my problem and the guy was unable to give me any information after talking to his manager. I called again when I was home asking to speak directly with the manager and the man on the phone asked me to wait and didn't put me on hold. I heard their whole conversation!!! The manager was yelling at his employee saying to tell me that he was the boss and that they can't help me and it wasn't their problem! I feel for the employee because the way the manager/boss was talking about me and to his employee was completely unprofessional and I will never shop here again! They wouldn't even give me his name and although the manager was there he refused to talk to me! Terrible customer service and this place needs to be shut down! I will be disputing my purchase with my bank since no one here WANTS to help. DO NOT SHOP HERE! read more

Fake Pokémon cards my son was scammed out of 12$ and now crying don't buy. 1/1000 scam

Love this little shop. Don't let the size fool you, it's stocked with all kinds of fun stuff. I found items there I didn't even know I needed! lol! My granddaughter loved the Polly Pocket advent calendar and all the Pokémon cards and plushies. read more

Don't buy any plush toys here. They're not gonna exchange or accept returns. My daughter bought it just 2 days ago during closing and she grabbed the plush toy that looked like my melody but later to find out that it was hello kitty coz they looked kinda similar. Attached is the picture of the plush. They're inconsiderate and bad customer service. We just need to exchange it but they won't allow it. Everything is new with the tag and receipt on it. read more

Optimus Toys - Hello Kitty Squishmallow - Toy Stores Near Me - Rancho Cucamonga, California

If I could give it a 0 star I would. Owner is Rude, yells and mistreats his workers. He littles them and calls them mediocres. Unfortunately my son is one of them employees he mistreated and I got to witness it as he thought I was a customer not knowing I was the mother. I Immediately got on his face and defended my son. He did not apologize he had the guts to say we were so sensitive and made sarcastic jokes. Another mother had confronted him as well for mistreating her daughter. This is not right. Something has to be done. read more

Omg the main manger dude there was cussing his 2 workers out and made one of the girls cry. It was so hard to ignore and ruined the shopping experience. I felt so bad. And everything in there is over priced I rather go to target honestly read more

Great variety and a focus on toys for nerds. Not the place to go for stuff you could find at a Walmart, but if you're looking for Funko, Kitty, anime-related, Pusheen, or Sci-fi/horror this is heaven. read more

Great selection but not much. Owner is a bit rough and talks down to her employees. I understand they are young, but there's a professional way to do so in front of customers. One time a women cashier was scanning my items, the owner overlooked and asked if the items were scanned. The women said yes she already scanned them. I was thinking to my head, I better not be double charged! read more

I wish they would update their store hours. I've driven from Moreno Valley 3 times in the past month to see if I can be here as soon as they open and no matter what time I show up they're closed. I know the store is not permanently closed or out of business because when friends go to the mall it is open. I call and no one answers and I showed up to the store this morning at 10:30 assuming they'd open at 11 and nothing now it's 11:35 and nothing yet. No hours are posted on the door or on the so called website they have either. read more

The staff were very nice and the atmosphere was very friendly. They have a variety of items to pick from plushies to cutely decorated supplies to collectibles etc. The store is a bit small. For those who are plushie collectors, funko pop collectors, or just soft core aesthetic lovers will adore this place! read more

Optimus Toys - Picture of toy shelf outside of store - Toy Stores Near Me - Rancho Cucamonga, California

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Yes, my daughter loves this place. They have so many toys to choose from and squishmallows. They are nice people. A bit pricy though, but in all pretty good place. read more

Not really sure why this place gets so much hate every time I come here the staff is always friendly and non offensive, I've yet to hear any of the employees make an offensive joke and I come hear anything offensive. So that out of the way I love this shop like stated earlier I come here fairly often and I always find some new collectible that catches my eye all the way from marvel to alien the amount of action figures I've bought here is ridiculous , the shop is a bit tiny and cramped but it's still worth a visit. read more

So since they decided to delete my review on Facebook, I thought I might as well review them somewhere they can't delete. This business sells figures at a higher cost than many other retailers. I bought a Funko for $17 pre-tax that's $12 at normal cost and even cheaper now that it's on sale. You're bound to get a better deal elsewhere. read more

The coolest toy store at Victoria Gardens. Everything from Lego's, Hello Kitty, Angry Birds, Thomas and Friends, Domo, and all kind of specialty toys. Staff is young, friendly, and energetic. This little store is perfect for kids of all ages. As a Christmas request, my niece asked for some Ugly Dolls. My wife and I had no clue what an Ugly Doll looked like until we went into this toy store. To answer your question the dolls are pretty ugly but cute at the same time, I guess? Toy prices may be a bit higher when compared to the big stores, but this is a little ma and pa shop that is worth checking out next time you find yourself walking around Victoria Gardens. read more

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Cool store. Has many different toys from Hello Kitty to Silly Bandz. From umbrella to back packs. Great friendly owner and worker. It maybe a little pricey but hey aren't all Hello Kitty and pillow pets expensive. This place has all kinds of different novelties. read more

This place has quite the selection of toys! My son was so happy to find some hot wheels. Unfortunately we had to put back the toys we were going to purchase due to the customer service of that store. If you want to overpay for toys in exchange for rude cashiers, then this is the place to go. Otherwise, we'll have to look elsewhere. Sad. read more

If you can avoid this store, I highly recommend shopping elsewhere. They don't have prices posted on their products and when you do ask how much an item is, their prices for certain items are 20x the retail price anywhere else. None of their items are unique to their store so I suggest going anywhere but here. I have to add that the owner is also very rude and wasn't ashamed of his lack of self control. read more

I shop at this store because of their up to date loungefly selection ... often I am helped by the tallest employee there (a white male) and he has normally been blunt with the help. I once over heard him make an inappropriate comment about his coworkers body and she looked uncomfortable. I'll no longer be supporting a company who hires perverts like the worker and will not support any business who does not dive deep into their employees and ensures they are respectful and do AT LEAST the bare minimum !!! read more

Went in to find toys for almost two year old grandson. He found a cute little shopping cart put a baby in it Begin trying it out. We were told by the young female Store employee, to put it away. Now, you lost the $70 shopping cart sale, the baby doll sale and our future business. So sad. read more

Its a very small store with lots of fake looking stuff,its hard to move in the store and some items have no price tags. My son try to apply online and in store and can not get a reply back.The girl worker would not even call or give me there number. I was told the owner never in the store. I called the brea store and was given a number that not on the website or a real number. I would not spend money or try to get a job with them. read more

This store is no longer here. Not sure what else to add but I did like the store even tho it was slightly overpriced but what can an independent store do against chains like target and Walmart read more

First time shopper here and it was a pleasant experience. Had a bunch of cool stuff for my seven year old. I bought him a few things and the employees were courteous. Will definitely be back. read more

This is right next to the food court. They have lots of hello kitty stuff and my daughter loves coming in here. read more

Just came out of the store 7/16 8:10pm and saw a red jafar limited edition glow chase piece on the countertop and asked how much and if available, female cashier said $12.99 and it's available. I said sold I'll take it she asked it's 2 for $20 so I went to check for one more came back for my red jafar and another female said the red jafar is $29.99 and I said your coworker said it's $12.99 and that they can't change the price. Told them to call the owner and mins later of course no price change. They wouldn't let me buy it for $12.99, left empty handed. DONT GO HERE DONT STEP YOUR FOOT IN THE DOOR COLLECTOR OR NOT!! read more

Has some pretty cool things, it's mostly way overpriced. Went to buy my fiancé a panda plushy and they were charging $26 for a small one. Don't waste your money here. You can get the same stuff on amazon or at Walmart for a cheaper price. read more

Went in the store and was so stoked because they had nendroids I've been looking for. But he's the kicker after leaving and taking a better when I got to my house turns out they're fake. Such a disappointment. read more

This store, while better in the past, has now been tainted to myself by the recent practices by the owners and management of the establishment. Recently, upon walking into the store, I was immediately faced with an argument between the owner and one of his employees. He yelled at, belittled, and gaslighted them, all while refusing to allow them a single word in the conversation. He brought them to tears in front of a store of customers. Even further, during a previous visit, the owner's wife was staring me down as soon as I entered the store. The entire time, she glared in my direction, often leaning over the counter to get a better view of me. There were several other customers in the store at that time, and she only looked at me as I looked through the different collections. On top of this, their prices have only gotten worse over the years. When comparing both the prices of retail and original website sources, I found their prices to be marked up from anywhere form 20-50%. While this is small with lower priced items, such as Pokémon Cards, the Kirby plushies now cost over $80 when you can find them online for $60 with shipping and handling. Between the owners' disrespect towards their employees, as well as their customers, and the rise in pricing, this is no longer a business I wish to support. read more