Not a very welcoming environment I felt attacked and singled out last couple of times I came even…read morespoken to harshly. I purposely let a mother and daughter go in front of me so I could observe the treatment that they would receive when buying Needohs they let the family in front of me make a purchase mother & daughter but when it was my turn I was spoken to harshly with a negatively I let them know it was for a friend son not my household. I have even witnessed another family prior different day where they were told okay this time only. We stand out from the rest And get treated as so. Not okay Wife and husband seem kind but then theirs the bulldog. I just don't think it's fair that I can't make a separate purchase for a friend who has to work. I don't see this getting better because it's a choice for them to pick n choose who to treat kindly & sometimes being a regular is bad as well since I go in often. Now I feel anxious about this place. So sad

This is a nice toy shop. It's fun to take your kids too - and it's hard to leave…read more This review is about Pokémon. I visited the shop, hoping I could purchase some Pokémon cards for my son who is obsessed.. Currently Pokémon cards are very hard to find because of the current popularity, and I went in here, hoping that they catered more towards kids because a lot of the big box shops that carry them are being overrun by adult collectors... I was sad to see that they had Pokémon cards in stock that were marked up 3X MSRP.... MSRP Pokémon cards cost a roughly $4.50 a pack.. they had Perfect Order single packs for $12 each. My jaw was nearly on the floor.

These guys have some of the coolest selections of RC vehicles and small drones definitely a must…read morestop if you have kids to watch him play around with the same items you'll be buying. I've seen these guys drive and fly in and around the area doing flips an aerial movements Definitely going to be coming back

this place is the..... BEST!!! All the staff are kind and helpful, and they know your niche…read moreinterests! This place has (for my anime people): Nendoroids, Figures, Plushies, Minifigs!! Theres also chiikawa, Sanrio, and good stuffed animals! For the younger kids interests, theres Barbies, pokemon, board games, all the stuff! It's a bit pricey tho. . . .

I was shopping here with my daughter-in-law and my 1-year-old grandson, doing some early Christmas…read moreshopping. We had about $200 worth of toys picked out and were heading to the register. Like most grandparents trying to survive a shopping trip with a toddler, I handed my grandson a cheap little $6 jump rope in a box to keep him occupied. Apparently, this was my first mistake. When I got to checkout, the employee informed me that I was required to purchase the jump rope because my 1-year-old had put it in his mouth. I was stunned. In all my years of shopping, I have never encountered such an absurd and unreasonable demand. The item was boxed, undamaged, and perfectly sellable. Yet I was treated as though my toddler had somehow rendered it unusable. What happened next was even worse. When I questioned the policy, another employee with purple hair inserted herself into the conversation with a shockingly hostile attitude. Rather than calmly explaining the situation, she was confrontational, dismissive, and unnecessarily rude. Her behavior was completely unprofessional and reflected terribly on the store. Customer-facing employees should know how to speak to people respectfully, especially when dealing with a reasonable question from a paying customer. If this is truly store policy, then management should make it clearly visible instead of allowing employees to spring it on customers at checkout. More importantly, management should seriously address how these employees interact with customers. Their conduct was unacceptable and deserves immediate attention. No customer should be spoken to in the manner I was. I paid for the jump rope simply because I wanted to end the unpleasant interaction, and then I put back the approximately $200 worth of toys I had intended to purchase. After being treated so poorly, there was no chance I was rewarding that behavior with additional business. What bothered me most was not the six dollars. It was the appalling customer service. I have shopped here many times before and have always had positive experiences. This encounter was completely different. The employees involved were rude, aggressive, and seemed far more interested in creating conflict than helping a customer. I sincerely hope management reviews this incident and reprimands the employees involved. Their behavior was unacceptable, damaging to the store's reputation, and ultimately cost the business a loyal customer and hundreds of dollars in sales. I hope the $6 jump rope was worth them losing a $200 sale and all other future sales. I will be taking my business elsewhere. I will not be returning, and I would strongly caution others to expect better treatment elsewhere. No wonder this business only has 2 1/2 stars . The guy who was the first to demand payment was Ernesto.

Beware...Everything is oober cute here. Always walk away with some new goodies to add to my…read moredaughters play time activities/toys. Service is always super sweet and helpful. They also have the cutest little play area and section of wooden trains for the kids to play with. My daughter's favorite! Selection of toys is mostly wooden ranging from puzzles to kitchen and pretend play furniture. The value is so worth it. They also have make believe dress up costumes/outfits, books, sensory natural playdough, etc. always a stop after we go finish the farmers market.

OMG! This is be far what the downtown area needed! Our girls had a ball exploring the store and…read moreplaying with the toys in the play area. The staff is so helpful and polite. The store is stocked with all the amazing toys we've been looking for from our baby register days to now. And they're getting ready to start workshops in the coming month to further generate community amongst the kiddos and their families. LOVE everything about this space!!

My daughter is crazy about those squishy NeeDoh ice cubes. We came across this toy store at the…read moreLake Arrowhead Village. Lucky for her, we were able to locate the last NeeDoh ice cube for $3.99. We were excited about the price because anywhere else they priced them at triple amount which I find it so insane. My son bought a small airplane toy and I had to get a Lake Arrowhead magnet for my fridge. Love the prices on those too. Total came to about $13 for all three items which isn't too bad. There were so many toys within the store though. It was a bit overwhelming, but lots of cool stuff. Some toys were pricey and some at reasonable prices. Very entertaining for my kids to browse around. Service was excellent and looking forward to next year visit.

-READ!!... I had a very disappointing experience at this store. The girl working at the register…read morewas rude, gave us attitude, and showed very poor customer service. I was trying to buy squishy needles for my two teenage children, who are only 13 and 14 years old. She refused to sell them to us because, according to her, they were "not kids." The way she handled the situation was unnecessary and made both of my children feel embarrassed, disappointed, and angry. Afterward, I called the store manager to share my concerns and provide feedback. Unfortunately, I felt that the manager didn't seem to care about my point of view or the fact that the interaction had hurt my family's feelings. The way we were treated left me feeling unwelcome. While I can't know the reason for how we were treated, the experience made me wonder whether bias played a role, and it left me feeling as though we may have been treated differently because of our race. No customer should leave a store feeling that way. I am without words after reading other reviews here, that totally make sense on our experience at this store. It is sad to see that my family and I are not the first and definitely not the last people that would have this type of experience at this store. Based on this experience, I would not recommend this store, and I hope management takes customer service and respectful treatment of all customers more seriously.

4 stars because it's an awesome store with so many amazing educational materials. We enjoyed the…read morehands-on learning stations that they offered throughout the store. I couldn't give the full 5 stars because they are really lacking in bilingual or multilingual educational materials.

I finally checked this store out with my toddler son. WOW. This place is incredible! As a former…read moreteacher, this store is a educational paradise. With unique and engaging teaching material, hard to find STEM toys, and fun little gadgets you'll be sure to spend quite a bit of time browsing everything this store has to offer. They even have play stations set up for the kids to play at. My son had a blast. We'll be back!

Yayyyyy so fun the service rep was so nice and I bought so many nice things for my child and Iread more

Too over priced on One Piece and Pokemon. I saw a booster boxes of Kami Island for $300 and it's…read moreonly $200 on TCG. GameStop isn't this bad on pricing, even with their 10% discount on TCG they seem to always have.

A genuine business built on love and hospitality is what I would say to summarize my several…read moreexperiences at TOYCO. when I visit TOYCO I don't just purchase items I quite honestly have immersive experiences and heartfelt conversation with every interaction i've had the best place (by far) for all your import figure needs held by the hard work and glue that is the owners. I cannot recommend this establishment enough!

I'm so happy that I found this spot for my collectibles they have everything and everything is…read morebeautiful displayed. The customer service is just as fantastic as well. I am definitely going to make this my goto place to shop because they have it all. Such a cool place.

Originally this was going to be a 1 star review however Aiden changed all that. I originally was…read moreapproached by a gentleman who was bald and glasses (sorry did not offer his name) with a black polo shirt. I explained my project and he seemed disinterested in the idea and gave short one word answered and walked away. Seemed to care more about sorting rocket engines and helping a customer who was looking at a new rc car than myself or my son. Went to ask someone else for help. Aiden listened to our ideas and we needed. He went to work to provide us with the materials we needed and was very kind to myself and my son Aiden single handedly saved our experience. From my observations the black polo shirt gentleman seemed to be management - where I think Aiden would have been a better manager. Hobby stores are hard to come by these days and this experience could have easily converted me to seek guidance online, however Aiden changed this. Please go to this store for Aiden. But avoid the guy in the black polo shirt belongs in the tool selection.

I drove about 30 minutes out to HobbyTown Corona specifically because I was told yesterday that the…read more"Squeezy's" would be available today after 4 PM once they were scanned into the system and put out. I rearranged my schedule and made time to come back based on what your staff told me. When I arrived today, I was told they still weren't out yet. When I asked if there was anything they could do since I was specifically instructed to come back at that time, the employee at the front basically acted indifferent and just said there was nothing they could do. I've been in retail for years, and entering inventory into a system is not some massive impossible task. This honestly came across as laziness and a complete lack of concern for customer satisfaction. Don't tell customers to come back at a specific time if you're not actually prepared to follow through. Traffic and gas prices in Southern California are terrible. People are spending real time and money to come support your business, so at least be considerate of that when making promises to customers. I understand inventory processing takes time, but communication and effort matter. A simple apology or attempt to help would have gone a long way. The store is large and packed with product, but there also weren't many customers there, which makes the lack of urgency even more frustrating. The owner should seriously consider improving management and customer service standards because experiences like this are exactly why customers stop coming back.

The service is Always great . The workers there are very knowledgeable. always a bunch of people…read moreand friendly environment

Went in hoping they had a good variety since its a big store but they really didn't have much. Also…read moreworkers were rude when we asked if they had any pokemon singles, not a very friendly or welcoming environment.