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    Korean Air

    3.1 (30 reviews)

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    Barbara M.

    This is the main *Korean Air customer service* ((Toll Free)) phone number: 1-888-305-4803 And 1 (888) 669-0391.It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Airlines. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Airlines again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

    Things you never want to see on your boarding pass after paying for business.
    Nigel N.

    I flew business in late December with Korean air from YVR to SGN with a stop over in ICN for approximately one hour. The first flight was over 11 hours with a second flight approximately six hours. I'm just going to itemize my concerns and the response from Korean air as follows; - boarded in YVR and was initially pleased with the business class quality, but disappointed that I had to do some cleaning in my cubicle because of food, stains and crumbs on the walls and tray. - the rest of flight proceeded normally with service attentiveness, being lower than other airlines being noted. Thats fine I don't need a lot of attention but I did pay for it... - disembarked in ICN to switch planes and was informed I was being downgraded to economy class. No explanation as to why just pushed to accept it as nothing else was available for days... no other solutions offered. I asked for details but non were given. - boarding the second airplane. I noticed they didn't even have the business class row where my seat would've been located. So obviously swapped with a smaller plane and those in the forward seats got lucky and I didn't. I wasn't even offered business class meals or premium economy or an extra legroom seat just crammed into economy and left to ponder the wisdom of booking Korean Air. - eventually I complained to Korean air and they passed the ball to the booking agent and back-and-forth eventually I was offered about $300 Canadian as a refund which, by my research, doesn't even cover the cost of the downgrade never mind the disappointment and my compressed discs treatment from not having a lie flat seat. - this all happened a month ago and they say they will follow up and they don't. I've asked for a comparison to refund the rest of the trip because I'm afraid it will happen again but they just delay and you don't hear back from them.

    Kathy X.

    I found this airline to be thoughtful and comfortable. I flew nonstop from JFK to Seoul, South Korea, which was a 15+ hour flight. Upon boarding, head phones were available and on my window seat, there was a pillow, blanket, slippers, and a bottle of water already there. There was also a good amount of leg space (at least for a person on the short side). Boarding was organized and efficient. The plane was on schedule during take off and landing. The personal screen entertainment worked right away and there was a great selection of movies. There were many new releases a nice variety of older ones and foreign films. Meals were tasty. For the first one, I selected Beef Bibimbap. This was prepared differently than the American version. It included ground beef, bean sprouts, mushroom, carrots, radish, cucumber, and spinach with rice on the side. There was also Gochugang sauce, Soybean paste Soup, Kimchi, Cake with vanilla and chocolate frosting, as well as Chocolate Muffin. The vegetables were lightly cooked, fresh, crunchy and the beef was nicely seasoned. I enjoyed the rice, which was slightly sticky and very fluffy, soft. The soup had great soybean flavor, but was on the salty side. The cake was light, moist and not too sweet. Breakfast was pretty good, though basic. I picked Eggs over Congee, which came with potatoes, pre cut fruit, bread. After each meal, the flight attendants came with tea and coffee. Flight attendants were pleasant and kind. The restrooms were well maintained. Overall, I felt taken care of and didn't feel like the flight was super long.

    watch out - there was a rubber or plastic piece in the appetizer.

    After decades as a Korean Air Morning Calm member, I've decided to stop flying with Korean Air due to a severe decline in business class experience, pricing fairness, and service quality. I flew Korean Air business class multiple times in 2025 - both A380 and B777. Here are the problems. First, Korean Air clearly charges U.S.-based passengers more. I confirmed this by checking prices online, calling customer service, and talking to other passengers. For the same New York-Incheon route, travelers originating in Asia paid a few hundred dollars less than U.S. passengers. Second, the website pricing can be misleading. The booking system displays upgradeable with credit-card discounted fares that later become unavailable after selection, removing entered discount codes. This deceptive process caused me to lose both business upgrade options and coupon eligibility. Third, the A380 business-class seats have almost no privacy despite a $5000+ ticket. On the A380 business seats with only minimal dividers, I had to tolerate a passenger next to me kept bare feet exposed the entire time, even during meals without any intervention from crew. Fourth, menu choices rarely change, offering the exact same dishes across multiple round-trip flights. Food quality has declined too. On one flight, I even found a plastic or rubber piece in my food (in the picture). Korean Air acknowledged it but never followed up or offered compensation. Finally, the lounges--especially at JFK--are overcrowded and outdated. Seating is limited, and the food selection hasn't changed in years. Overall, the business-class experience is not worth the price. I'll be flying other airlines in the coming years and may consider again only if Korean Air makes improvements.

    All meals were delicious.
    Hwal L.

    My first time flying Korean Air, and it was so wonderful that I wish I could fly with them EVERY.SINGLE.TIME. From friendly and helpful attendants who defined great customer service to delicious meals that I can actually eat, the whole team blew me away, and although it was a long flight lasted more than fourteen hours, I had the most comfortable and pleasant flight -as comfortable and pleasant as a flight can be-. Recommended!!

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    Review Highlights - Korean Air

    Made a 14 hour flight bearable and comfortable with wonderful service, smooth ride, and great entertainment.

    Mentioned in 2 reviews

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    Air France - Appetizer

    Air France

    2.3(26 reviews)
    0.4 miMidtown West

    Overall, my experience with Air France was VERY positive - have not flown this airline in 8 years,…read morebut it brought back fond memories. Will definitely fly with them again. Flight from IAD-CDG Premium Voyageur (Premium Economy) - 4 stars 1. Previlege to use the first class check-in and boarding line was special and baggage allowance is pretty good! 2. The seats were completely new and cocoon style (you're not bound by what the person in front of you does). the seat had power, reading lights, clairn's amenities, magazines, water - it was great. 3. The meal service was the same as what they served in economy - but the food was decent and the wine selection was also very decent - champagne, two different kinds of red and white, dessert wines, aperitifs/digestifs. 4. The problem - we had to come off the plane, get on the shuttle and go to the transfer gate, it was one LONG shuttle ride in a cold rainy winter. This is more of a CDG's problem - the airport set up is so complicated, it needs to streamline. Flight from CDG-DUB: Premium Voyageur (Premium Economy) - 4 stars 1. Although the seats were small - it was half empty so it was pretty spacious. 2. They served Heidseck Monopole champagne!!! 3. The small meal kit looked small, but had some serious stuff in it - tarts, appetizers and meals - it was pretty good. 4. The bags came out FAST! Flight from DUB-CDG Premium Voyageur (Premium Economy) - 2 stars 1. The flight was delayed for a bout 40 minus - UGH. 2. The seats were cramped and not comfortable AT ALL :( 3. To add to my stress, the same LONG shuttle ride repeated, and I got to the transfer gate literally 10 minutes before boarding for my IAD flight...CDG REALLY NEEDS TO STREAMLINE ITS TRANSFER PROCESS. Flight from CDG-IAD Affaires (Business) 1. Don't know why - but I was upgraded...yeah! 2. The service was very friednly and attentive - champagne service, hot towel, coat cloaking and everything. 3. The movie selection was awesome - lots of movies, TV series, music, games and etc. 4. The apetizer was awesome and went great along with my Billecart Salmon champagne, the main dish and the cheese selection was o...k...not mind blowing. The dessert selection was pretty good. 5. The second meal service was lacking - it was just small apetizers, no bread or anything - they can do better than this. 6. The service in general was pretty thorough though! 7. The self-service bar area was pretty nice - drinks and fruits on the go. 8. The lavatory looked old - but had the Clairins tonic lotion for use. So, to make the flight experience more dramatic, I didn't get my luggage on time, so they promptly put it on the next flight - and delivered them safely by the evening. They did a great job following up and making sure the bags were tracked and we were updated correctly. I really commend AF for making this process painless.

    Wonderful experience on business from CDG to JFK. The wines were fantastic as was the food. Lots of…read morefresh bread and butter, plenty of snacks on demand. I thought the seat and screen was a little old, but still plenty of room and I would happily fly again. The staff are so, so lovely too.

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    Air France - Pre-landing snack

    Pre-landing snack

    Air France - Vegetarian main course

    Vegetarian main course

    Air France - Snack

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    Snack

    American Airlines

    American Airlines

    3.5(19 reviews)
    0.7 miMidtown East

    The fastest way to speak with a American Airlines customer service agent is to call +1 (877)…read more982-2011. The airline's 24/7 (toll-free) support line provides assistance with flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, and other travel-related services. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell Again.

    To Speak directly at American Airlines call +1 (888) 305-4803 (US) for '24/7 customer service'…read moreassistance with new bookings, flight changes, and cancellations. This line is available to connect with a live agent anytime, including for urgent issues. General customer support options can also be explored through their website. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell Again.

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    American Airlines
    American Airlines
    American Airlines

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    Korean Air - The Airbus a380

    Korean Air

    3.1(13 reviews)
    0.2 miMidtown East

    Korean Air main primary customer service (toll-free) number is 1*888*305*4803 or +1 (888) 669-0391…read more, with 24/7 support for passengers seeking assistance with reservations, flight changes, cancellations, rebooking, and travel support. The customer service team helps travelers manage bookings, modify itineraries, explore rebooking options, and resolve travel-related concerns quickly and efficiently. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Jetblue. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Jetblueagain!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

    This is the main *Korean Air customer service* ((Toll Free)) phone number: 1-888-305-4803 And 1…read more(888) 669-0391.It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Airlines. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Airlines again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

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    Korean Air
    Korean Air
    Korean Air

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    China Eastern Airlines

    China Eastern Airlines

    1.8(13 reviews)
    1.0 miKoreatown, Midtown East

    After taking a perfectly fine CE flight from New York to Hong Kong, I felt compelled to write a…read morereview here to set the record straight. Reading all these terrible reviews from earlier I was terrified to take my flight, expecting the absolute worst. It was FINE. No it wasn't the best flight in my life but who really cares! It's cheap and gets you to where you need to go. My flight (NY to Shanghai to Hong Kong) had minimal waiting time in the airport compared to all the other options I reviewed on Kayak, and each of my flights was right on time. I will say that I only brought carry-on luggage so have no experience with the check-in bag experience (the lines at JFK to check in luggage definitely looked horrendous so keep that in mind when going to the airport). The flight attendants do not all speak English fluently but enough to get by just fine. There were no vegetarian options for the food but I had lots of very edible and quite tasty noodles and rice that got the job done for airplane food. And I feel the need to correct something very misleading in all these reviews - the entertainment options were great! Tons of new Hollywood movies all in English (with Chinese subtitles). And there was absolutely NO smell on my plane. Sat next to perfectly polite passengers on each leg of the flight. I have had a vastly better experience than the other reviewers (maybe I just got really lucky?). But in my opinion China Eastern is a solid airline that provides an average/above average flying experience.

    The service is absolutely terrible! I couldn't board my flight as my passport is expired in March…read moreof 2020 and i was traveling in Nov. They did not inform me that some countries including CHINA AND INDONESIA required your passport to be at least 6 months valid ! When I booked the ticket, they should have Inform me check the expiration date on my passport, but they didn't. They had me on hold for quite awhile , one lady said to me oh there's no need to argue about it and hung up on me. I'm not saying that they need to keep a list of countries but at least when someone book a flight and provide the passport info, they should really say something like oh hey just make sure you check your passport because it looks like it's less than 6 months valid. The staff at the counter when i was at the airport were also rude, they kept asking if my friend would travel without me and refuses to give her boarding pass to her unless she tells them whether or not she's traveling without me. We were deciding on what to do and they stood there being super rude and unprofessional! I would not recommend their services at all. It's one thing that they refuse to help me or acknowledge their fault but they couldn't even maintain professionalism, extremely rude and I'm extremely disappointed. A Thought to keep in mind though- they are so quick to tell you when you enter method of payment wrong or billing zip code wrong but yet can't tell you about passport related info !

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    China Eastern Airlines

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    Kenya Airways - eye mask, compression socks, toothbrush, toothpaste, earplugs, comb

    Kenya Airways

    2.7(11 reviews)
    0.8 miMidtown West

    Kenya Airways operates a 24*7 customer care helpline at $1-866-666-0203™, giving travelers access…read moreto real-time assistance for ticket reservations, baggage support, refunds, and flight inquiries. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

    To speak with live person at Kenya Airways call +1 (888) 305-4803 (US) for '24/7 customer service'…read moreassistance with new bookings, flight changes, and cancellations. This line is available to connect with a live agent anytime, including for urgent issues. General customer support options can also be explored through their website. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with . I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Jetblue again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    Photos
    Kenya Airways
    Kenya Airways - Remote control dimmers for windows

    Remote control dimmers for windows

    Kenya Airways - Business class is great

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    Business class is great

    Royal Air Maroc

    Royal Air Maroc

    1.8(21 reviews)
    1.3 miChelsea, Midtown West

    To speak with live person at Royal Air Maroc call +1 (888) 305-4803 (US) for '24/7 customer…read moreservice' assistance with new bookings, flight changes, and cancellations. This line is available to connect with a live agent anytime, including for urgent issues. General customer support options can also be explored through their website. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with . I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Jetblue again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    I needed assistance and decided to call this business at +1 8556574900. The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

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    Royal Air Maroc
    Royal Air Maroc

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    Korean Air - airlines - Updated June 2026

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