To Speak directly at Korean Air call +1 (888) 305-4803 (US) for '24/7 customer service' assistance with new bookings, flight changes, and cancellations. This line is available to connect with a live agent anytime, including for urgent issues. General customer support options can also be explored through their website. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell Again. read more

Korean Air - Airlines Near Me - New York, New York

This is the main 'Korean Airways customer service' (Toll Free) phone number: +1- 833-246-(4460) and +1- 833-246-(4460).It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Airlines. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Airlines again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN. read more

I needed assistance and decided to call this business at +1 8556574700. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18018048011. Telephone Number and Customer assistance, The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

This is the main *Korean Air customer service* ((Toll Free)) phone number: 1-888-305-4803 And 1 (888) 669-0391.It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Airlines. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Airlines again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN. read more

Korean Air - Airlines Near Me - New York, New York

I flew business in late December with Korean air from YVR to SGN with a stop over in ICN for approximately one hour. The first flight was over 11 hours with a second flight approximately six hours. I'm just going to itemize my concerns and the response from Korean air as follows; - boarded in YVR and was initially pleased with the business class quality, but disappointed that I had to do some cleaning in my cubicle because of food, stains and crumbs on the walls and tray. - the rest of flight proceeded normally with service attentiveness, being lower than other airlines being noted. Thats fine I don't need a lot of attention but I did pay for it... - disembarked in ICN to switch planes and was informed I was being downgraded to economy class. No explanation as to why just pushed to accept it as nothing else was available for days... no other solutions offered. I asked for details but non were given. - boarding the second airplane. I noticed they didn't even have the business class row where my seat would've been located. So obviously swapped with a smaller plane and those in the forward seats got lucky and I didn't. I wasn't even offered business class meals or premium economy or an extra legroom seat just crammed into economy and left to ponder the wisdom of booking Korean Air. - eventually I complained to Korean air and they passed the ball to the booking agent and back-and-forth eventually I was offered about $300 Canadian as a refund which, by my research, doesn't even cover the cost of the downgrade never mind the disappointment and my compressed discs treatment from not having a lie flat seat. - this all happened a month ago and they say they will follow up and they don't. I've asked for a comparison to refund the rest of the trip because I'm afraid it will happen again but they just delay and you don't hear back from them. read more

Korean Air - Things you never want to see on your boarding pass after paying for business. - Airlines Near Me - New York, New York

I found this airline to be thoughtful and comfortable. I flew nonstop from JFK to Seoul, South Korea, which was a 15+ hour flight. Upon boarding, head phones were available and on my window seat, there was a pillow, blanket, slippers, and a bottle of water already there. There was also a good amount of leg space (at least for a person on the short side). Boarding was organized and efficient. The plane was on schedule during take off and landing. The personal screen entertainment worked right away and there was a great selection of movies. There were many new releases a nice variety of older ones and foreign films. Meals were tasty. For the first one, I selected Beef Bibimbap. This was prepared differently than the American version. It included ground beef, bean sprouts, mushroom, carrots, radish, cucumber, and spinach with rice on the side. There was also Gochugang sauce, Soybean paste Soup, Kimchi, Cake with vanilla and chocolate frosting, as well as Chocolate Muffin. The vegetables were lightly cooked, fresh, crunchy and the beef was nicely seasoned. I enjoyed the rice, which was slightly sticky and very fluffy, soft. The soup had great soybean flavor, but was on the salty side. The cake was light, moist and not too sweet. Breakfast was pretty good, though basic. I picked Eggs over Congee, which came with potatoes, pre cut fruit, bread. After each meal, the flight attendants came with tea and coffee. Flight attendants were pleasant and kind. The restrooms were well maintained. Overall, I felt taken care of and didn't feel like the flight was super long. read more

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Be aware!!!sounded very fishy to me !! gave us untrue information & when we verified , we discovered they lied to us and our flight info had never changed .. they also tried to urge us to give them our credit card information .. thankfully we never did... definitely a scam !!! read more

After decades as a Korean Air Morning Calm member, I've decided to stop flying with Korean Air due to a severe decline in business class experience, pricing fairness, and service quality. I flew Korean Air business class multiple times in 2025 - both A380 and B777. Here are the problems. First, Korean Air clearly charges U.S.-based passengers more. I confirmed this by checking prices online, calling customer service, and talking to other passengers. For the same New York-Incheon route, travelers originating in Asia paid a few hundred dollars less than U.S. passengers. Second, the website pricing can be misleading. The booking system displays upgradeable with credit-card discounted fares that later become unavailable after selection, removing entered discount codes. This deceptive process caused me to lose both business upgrade options and coupon eligibility. Third, the A380 business-class seats have almost no privacy despite a $5000+ ticket. On the A380 business seats with only minimal dividers, I had to tolerate a passenger next to me kept bare feet exposed the entire time, even during meals without any intervention from crew. Fourth, menu choices rarely change, offering the exact same dishes across multiple round-trip flights. Food quality has declined too. On one flight, I even found a plastic or rubber piece in my food (in the picture). Korean Air acknowledged it but never followed up or offered compensation. Finally, the lounges--especially at JFK--are overcrowded and outdated. Seating is limited, and the food selection hasn't changed in years. Overall, the business-class experience is not worth the price. I'll be flying other airlines in the coming years and may consider again only if Korean Air makes improvements. read more

Korean Air - watch out - there was a rubber or plastic piece in the appetizer. - Airlines Near Me - New York, New York

Love the quality, simplicity and great service they provide. You need to fly with them to experience a service that just few airlines in the world can provide. read more

I've been flying the Korean airlines now for 3 and a 1/2 years, ran into a slight problem here that has never happened before. My last 3 round-trip flights from America to Bangkok on Korean airlines. I used one of those Blow up pillows. Those were the best things I thought that ever came out in the economy class using one of those my neck doesn't hurt. Because I have neck problems I have fuse neck, my back doesn't hurt. I have bad back problems. I am 66 years old. But my last leg of my flight to Bangkok from Korea. They told me I could not use this pillow. This pillow deflated of air is smaller than a neck pillow. When inflated, it's skinny soft, I can stick my arms in it, and I can put it on the Trey and put my head on it and my arms don't fall into someone's lap. When I fall asleep or my head doesn't fall into the other person on the other side or the walkway. It is skinny enough words not in anybody's way. It's just in front of me. I called a couple other international airlines. They don't restrict them and and there is no restriction on any domestic flights in America for this pillow. Like I said, before carrying it on is smaller. Then a neck pillow in a bag. These pills were especially made for a seat on an airplane. Your Korean representative I just talked to on the 800 line. He said they just started this and he likes to use those 2. I think you want to make people more uncomfortable. So they buy your higher class seats. I would very much like you to change this policy. Because it is detrimental, to a old man of not using this. In the economy, size seats. Many people I see who don't use these and they say their backs hurt and everything, and I was always recommending this pillow for the older people. So I wish you would come up with some type of policy change. So we can use those pillows like I said, when I bring it on. It's smaller than a neck pillow in a bag until I blow it up. And it's meant for the size of your sheet and it doesn't bother nobody. This is the worst policy change.I think you ever made. I really like Korean airlines. They've been good, but I can't believe they did something to me as very stupid. That helps the elderly. For the 13 hour, flights from America to South Korea. So please consider a policy change. If you look at my account, I have flown a lot. I'm up to over 85000 miles with flying with Korean airlines. Thank you for your consideration, Mark. read more

Exceeded all expectations during my economy-class flight from JFK to Hong Kong (layover in Incheon). Wine and beer are complementary with the meal. Each seat inbound to Korea and Hong Kong had a USB port, although on the return trip we had an older system lacking in-seat charging. The in-flight entertainment included a bunch of movies, etc., making the long flight less uncomfortable. The flight attendants were mostly accommodating and pleasant. Meals were above average for airplane fare. Incheon airport is beautiful. Makes you realize that JFK is third world. But next time flying to Asia I'd go non-stop. A layover is too much to add to an already long flight. But that's not Korean Air's fault. As far as I can tell, Korean Air is top-notch. All I need now is an excuse to visit Korea so I can fly Korean Air again! read more

My first time flying Korean Air, and it was so wonderful that I wish I could fly with them EVERY.SINGLE.TIME. From friendly and helpful attendants who defined great customer service to delicious meals that I can actually eat, the whole team blew me away, and although it was a long flight lasted more than fourteen hours, I had the most comfortable and pleasant flight -as comfortable and pleasant as a flight can be-. Recommended!! read more

Korean Air - All meals were delicious. - Airlines Near Me - New York, New York

Email to Korean Air: As a first time potential customer for Korean Air after flying on many numerous major airlines such as Emirates, Delta, American Airlines, ANA & Cathay Pacific. I decided to give Korean Air a try. Booking Reference: XXXXXX I have never been treated so disrespectful on my telephone call to 800-438-5000 on 8/9/18 8:38PM EST with Sally and Fahad (Supervisor). Sally tries to over talk me through the phone and hearing her frustration in explaining to me. Sally talks very loudly to me over the phone at a point she is almost yelling. We were basically having a yelling and argument over the phone. I requested a Supervisor immediately. Fahad (Supervisor) on the other hand seemed to have more patience but could not care about the issue and definitely did not value me as a customer. Please see attached PDF of the screen shot of the issue we were discussion. I booked an Economy ticket online and your website did not state under fare conditions that "Advance Seat Selection" is not available on my current ticket class. Sally and Fahad told me on their screen it says that "Advance Seat Selection is not available" as we both walk through together on the koreanair.com website. They told me to email engsupervisor@koreanair.com to resolve this issue. This issue has happened to me before with Emirates and their customer service immediately corrected my ticket and accommodated my advance seat selection for free on the telephone call. I am sad for Korean Air this could not be simply done for the customer over the phone and leaving the customer helpless from Korean Air. Sally and Fahad repeatedly told me to just cancel the ticket from Korean Air as it is free of charge and money will be refunded to me. To me, that is telling me and all future customers that Korean Air does not need your business. As a result, I have cancelled my reservation under the circumstances given above. I hope you can resolve this issue and see to it that customer service needs to improve and your website needs to be corrected as discussed above. I also hope that your customer service can give a free courtesy advance seat selection on my itinerary when I re-book my ticket to recognize the error on your website as shown my attached PDF of the screen shot that it does not state advance seating is not available on my ticket. I can be reached at XXXXXX to discuss this matter further. I look forward to hearing from you soon. Email Response from Korean Air: Thank you for taking the time to write to us about your experience with our hotline staff. Above all, we would like to use this opportunity to extend our regrets for any inconvenience caused, we sincerely empathize with you. We value all feedback from our customers as this helps us grow and improve our services. In Korean Air, we pride ourselves with excellence in service and we apologize that your request was not accommodated to your expectation given your fare condition. Kindly note that for certain fares advance seat assignment is not available due to the fare restriction and seat assignment request for these fares can only be done at the check-in counter on the day of the flight departure or during web check-in. For online ticket purchase, this information is highlighted on the fare conditions section as shown in the below screenshot for your reference. Please be advised that there is currently no error with our website and the reason you were not prompted that advance seating is not available for the fare you chose as shown in your screenshot is because advance seating is permitted for that fare. We would also like to highlight that the fare you purchased originally was a different fare as we have highlighted in the above screenshot for your perusal, this can also be further explained by the difference in the fare price as also shown in the screenshot attached to your original email. We hope this clarifies, your inquiry. My email response: At the time of my original booking reference your highlighted "advance seating selection - not permitted" was not shown. Reference my screen shot pdf on my original email. Your website was fixed 40 mins later after my call to Sally / Fahad. Or 10 mins later after my original email to engsupervisor@koreanair.com. Email response from Korean Air: Please be advised that the screenshot you sent to us shows that the booking was made on a U fare which has no restrictions on advanced seating. However, your original booking with reference number:8130-7673 was booked on the N fare and based on the fare conditions advanced seating is not available which was the reason we were unable to assist you with the advanced seating request. Korean Airline have been a waste of my time. Very poor customer service. I have never experienced this before from any airlines that I have flown. I do not recognize that your airline is a premium airline. In fact, it is one of the cheapest airlines worst than Spirit Airlines!!! read more

My favorite all time go to airlines ever since I was little. I'm a frequent traveler and when I can I use Korean airlines they just go above and beyond. Most of the staff are kind and helpful . One time I bought a very expensive wine at duty free and I accidentally left it somewhere and it totally slipped my mind. One of the staff ran and got it for me while I was already on the plane ! read more

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This is probably my least favorite terminal here. The restrooms isn't that clean and doesn't flush well. The staff seems miserable and doesn't want to do their job. Maybe it's just the night staff? Dirty floors, tables, and chairs. Find trash all over the floor... This is my first time at this terminal so I don't want to immediately give them a 1 star. Maybe it'll be cleaner when I visit again. read more

They cancelled my girlfriend's ticket who I was travelling with and told me to pay a $120 charge with additional tax on that charge to match her flight schedule. Why am I paying a premium for illegal service? Definitely don't recommend! Update: They called me to tell me that "changing your girlfriend's ticket (who you are flying with) hasn't affected your plans in any way!" I'm honestly astounded by how ridiculous and rude the service is. read more

Best Airline Ever! 5 Star everything... I flew with Korean Air on an International Flight to Thailand (and Back to NYC), they are by far the best airline I have ever experienced. Their in-flight service and hospitality is exceptional, they are very attentive to all of your needs, even going the extra mile... especially during 18+ hour International flights, their seats are comfortable, their in-flight entertainment is the best I have ever experienced, entertainment included personal TV Screens for you to enjoy, giving you many option to choose from, from the newest unreleased Hollywood Blockbuster hits to the latest TV shows, music and games. Their in-flight food was delicious, they offer many snacks every 1 or 2 hours such as ice cream, coffee, cakes, juices, wine, noodle soups etc... more importantly they offer you a variety of complimentary drinks every hour, they included 3 full meals such as breakfast, lunch and dinner during our long flight(s), their meals were Korean inspired dishes which were interesting and really good I might add. Korean Air goes above and beyond from the moment you enter their Plane... their inflight service is exceptional... in fact they offer and give you more than you need or expect. I could not as for a better or more comfortable flight for my International traveling needs. I will make sure to Travel with Korean Air again. read more

Great service by far of any airline. The flight attendants are all young and very friendly. They try to help you in anyway possible. I am a frequent flyer on Delta. Because KAL is part of SkyTeam, I get the same elite treatment from KAL. Once they even upgraded me to Business class for free due to my status. I took United once round trip to Korea, and it was by far the worst flight experience ever!! Food was wrapped in plastic wrap and it was cold. Drinks were just soft drinks, and all the seats were sunken in. I had a bad back ache by the time I landed. KAL food is great. They serve wine with all their meals, no charge. They even give great hot snacks. read more

This airline is first rate. Took the A380 to and from Seoul. Kind, impeccable, dogged service. Good food. Great big TV. Dote over kids. Flight attendants are wonderful. Seats are big and comfortable. Economy class has the feel of business class (well, almost). Negative review below is clearly from a psycho. Made a 14 hour flight bearable and comfortable with wonderful service, smooth ride, and great entertainment. Would recommend to anyone though flight cam that shows outside the plane (down, forward/pilot's view, and from tail) was not for everyone--I personally liked it on landing and takeoff. read more

first international trip for me in a looooong time. went from JFK to Seoul in their Airbus A-380-800 which is their biggest plane. I sat in coach and the seats were very comfortable with a 10.6 touch screen for movies and other entertainment. the free movies had new releases, top hits, kids, Asian as well as classics. The food choices are Asian and American along with a lot of snacks and free alcohol. The flight attendants were great and spoke English very well. I could see that they were very good to kids. Great experience and it made the 13 1/2 hour flight bearable read more

They have some newer planes lately, boeing 777-300, economy class, leg room/pitch is 34 inches. Best of any airline I've checked going to Asia. When you need to be on a plane for 14 hours, what can be more important?! And the big screen tv is a nice touch, I'm not a very good flyer though I slept half of the flight at least, usually I'd be lucky if I can fall asleep for 2. Food was standard, though I think all Asian airline has better food than Americans generally. Oh, and pretty stewardess too! ;) read more

I fly between JFK and Seoul regularly, and the service is always really great. Food is great, plane is clean and there is plenty of room for everyone. If you are lucky to be able to access it, try the bar at the rear of the aircraft on the top deck, it a great break from the routine of a long flight. Recommended airline.. read more

I book a flight with them 3 months ago to fly my parents from China to New York for my wedding. However, two weeks ago, they suddenly change the flight so my parents flight here won't connect any more. Basically, first leg: 10AM - 4PM on July 21st, was 12AM -6 AM second leg: leaves at 12PM on July21st. Who the heck does that? And when I called them, they told me I have to call my travel agency to get them to do it. And when I called, it turns out Korean Air didn't even inform them about it! Unfortunately my traveling agency (vayama from kayak) is equally shady, I called them the entire last week and they tell me they will resolve it the next day or in 2 days or next week but nothing got done. There's less than a month left and I might have to get another flight. tl;dr screwed over my connecting flights and refuse to change it. read more

I have admittedly not flown Korean Air in about a decade, personally. However, I had some wonderful memories of kind flight attendants who ushered me as a young child into the arrivals area of the airport where my family was waiting. So this recent expereince with Korean Air was all the more disillusioning as well as disappointing. Because my mother, who is in Korea, wanted to visit me, in New York, and wished to fly Korean Airlines because she also had the impression that the level of service was of a different par, I gladly paid what is actually an exorbitant price on the market for a round trip ticket. Your tickets were marketed on Kayak, an international site which showed the ticket prices in dollar amounts. This is where I ran into my first problem. Your website does the conversion into Won, which in and of itself would not be a problem, but you make paying with a foreign card near impossible. I was told that I just had to verify that I was the holder of the card. I was purchasing a ticket for my MOTHER! I understand that in this age of identity theft and flight safety you must do your due diligence. However when you make your only branch office located at the Airport which is another 2 hours away from me AND none of your Staff at said Branch pickup or return calls THIS IS THE PROBLEM. I was surprised to learn that what I thought was a major airline was actually a disorganized and disjointed megalith that is less interested in real service and more interested in the outer trappings of "high class". Not one of your "customer representatives" called me back despite several messages I left on the phone, and despite a message that specifically said, "please leave your name and number". When I finally got one on the line by calling an office your supposedly have in Manhattan, she flippantly indicated that I would have to go to the airport. A two hour trip without verifying that anyone would be there. I had purchased the ticket so I went. There was no one at the desk. In Terminal 1 of JFK in an entire strip of desks that were indicated under Korean air, at the front desk there was no one. I had to ask a neighboring airline how to reach your representatives. I called in an finally one elderly woman shows up and asks me to sign something and that is it. For this I traveled two hours there and two hours back. I asked this disinterested woman, who looked as though I had interrupted something important in her day, if I could establish a skypass card, so I could accrue mileage. She spoke to me as though I were slow and indicated that only the person flying could accrue miles, not the person who was paying for the ticket. Okay, that might be your company policy, but I did not know; and when paying over 1300 dollars for a plane ticket you would think it would be okay to ask. But I suppose not, afterall what do I think I am anyway, a customer? Has no one ever purchased tickets for their elderly parents through Korean Air before? Exactly what day and age is Korean Air operating in? I am ashamed to be associated with a country, which is supposedly on the cutting edge of technology, who has a national airline that is this behind the times. I cannot be the only person who has ever purchased a ticket for a loved one or friend who is overseas. Fine. I chalked it up to experience and moved on. Today 6/25 my mother was supposed to fly into JFK. She made it all the way to the Incheon international airport, dragging luggage before she was stopped at the check-in desk. They told her she didn't have a visa. When purchasing the ticket FROM KOREAN AIR, I HAD ASKED WHETHER ANYTHNG ELSE WAS NEEDED, including VISAs. I was quoted that Korea took part in the Visa Wavier program and nothing else was needed. Not even my mother's passport number. Now she has called me from the airport. A woman nearing seventy, with all of her bags. I am a bad daughter for not checking on what paperwork she needed. However your staff at the call center are negligent for misinforming me and callous for making sure that when I put on the phone to discuss my options you just wanted to make sure I knew I was paying a 200,000 Won Fee to get a refund of the 15,000,000 Won you charged for an economy seat. Furthermore, when calling in the request the refund I was asked to put the passenger on the phone. AFTER I had said that I was in New York and the Passenger was in Korea...ARE YOU KIDDING ME?! You know what? Keep the fee, even for the lack of service, the running around you made me do, and ultimately the fact that my mother was turned away at the airport that she went to despite your county people walking around in masks fearing MERS. I have learned a valuable lesson, that sometimes the media is correct and that perhaps an airline that values warm nuts over customer service is not one worth flying. I look forward to telling people about my experience with Korean Air.In the future, I will be sure to remember this disgusting episode as the ending of my exp read more

Korean Air Cargo. If only I could give ZERO stars. We spend over 3k to have 48 cartons shipped to JFK. After trying have FedEx pick up our cartons, they were refused service. We have now had to pay almost 1K of additional fees. When I called and spoke to "Ruby" The air cargo manager, she was rude, completely and utterly unprofessional. I was in actual tears over this phone call. I'm still in shock. I can honestly say in all my years of shipping, I have never encountered something quite like this. I will NEVER use them again for any reason. If you enjoy being treated like s***, and paying extra fees upon fees, this is def the airline for you! read more

I purchased a business class ticket (JFK-ICN) one week prior to departure date (Jan 8 '15) when the price was full. The only reason I purchased Korean Air over Asiana was because of their newer flights, A380, advertised to service JFK and ICN, regardless of all the controversies with the "Peanut" and "Bobby Kim" incidents. However, my returning flight (Feb 2 '15) changed to old 777 aircraft without any notification. I called Korean Air customer service on Feb 1 to confirm my seat, and checked on the Korean Air website on the day of departure and confirmed that there was NO CHANGE. However, when I arrived at the airport, Korean Air agent told me that the aircraft changed to something other than A380 on Jan 29. I confronted that why I was not notified and their customer service confirmed my seat yesterday over the phone and their website still shows A380. They said that they are sorry and their MANUAL says not to compensate anything in this case. I was furious and demanded them to upgrade to first class, but they refused. Long story short, here are the facts: 1. DECEPTIVE ADVERTISING: Korean Air advertises all over the world that they service JFK ICN with their newer aircraft, A380. NOT!!! I was on an old smelly 777 with NO LOUNGE, BAR in the business class. A380 WAS THE ONLY REASON I CHOSE OVER ASIANA!! 2. USELESS WEBSITE: Koran Air website showed A380 on the day of the departure. WHAT A JOKE!! 3. STUPID MANUAL: NO UPGRADE for swapping a BMW with Hyundai with no notificaions??? read more

I rate 1 star just for the A380 flight, the good movies selection and the meals. You may be good if there is no changes with your itinerary and that you don't have to deal with their customer service.... Korean Air is just the WORST customer service ever! They simply don't help and keep on transferring you to other departments and/or make you wait. Here is my issue: I booked a flight with them 3 months ago to fly to Laos Vientiane from New York for my wedding. However, two weeks ago, they suddenly change the flight so there is no way I will make it to the connection. They sent me an email (in Korean) I had to call them to send it to me in English: first leg: 1PM - 4:25PM now (Trying to change for the 12:50AM - 5:00AM) second leg: leaves at 5PM (was leaving at 7PM originally) When I called them back to try to change the timing, they told me I have to call my travel agency to get them to do it. First of all Korean Air never noticed the travel agency. When I called BookAirfair they did their change on their end and now they are just waiting for a confirmation from Korean Air It has been 6 days now, I am supposed to leave next week for my wedding (can't miss that right...?) I have been calling everyday to have this change confirmed, no one seems to know how to do it. I might just book another flight now and will try to get a refund (because yes, this is not the cheapest airline either)... Oh and another advice DO NOT SIGN UP FOR THEIR SKYPASS program, we originally wanted to book with our miles and to do so of course they have their own miles program to book their own flights but what they don't tell you is that they have 0 flights available for miles, it will never match your dates and times... Anyways, do not deal with them, they are useless.... read more

Flew from Korea to JFK and I wasn't even given a blanket. The flight was not full and other passengers were given two blankets. It gets kind of cold on the plane especially with the flight path that is regularly taken with this route, it travels over northern Canada and Alaska at nighttime. I was told sorry and that was it. Also they insisted I had too much too drink after 3 beers on a 14 hour flight, meanwhile I witnessed a passenger being served 7 whiskeys throughout the flight (not a lightweight by any standards). If a company denies me basics that are afforded to all other passengers and insults me by continuing to deny me service I can't help but give them a low rating. However, entertainment and seats were plentiful and spacious. Still I can't help but feel like I was treated unfairly. Hopefully their corporate center sees this and makes sure it doesn't happen to anyone else. read more

NO NO NO NO NO!!!! I used Korean Air on my first ever international flight to Japan. I was nervous about the whole ordeal, so my folks drove me down to JFK we get a bite to eat and I head to the boarding area. I get greeted by the stewardesses and get to my seat. I buckle up and about 15 minutes later we are taxiing down the runway then we are airborne. Now I am watching our progress on this plasma screen TV. So about 30 minutes into the flight the stewardesses ask if we want the Korean or American meal. Christ I start thinking about Airplane the movie. So I say Korean, BIG MISTAKE!!! it was an airline version of Bibimbop. so I am watching our flight monitor and munching away. Then I just sit back and tried to relax for the next 15.5 hours. Into the first hour my stomach makes a screeching whale sound, I run to one of the 12 toilets and do my business. I think I am in the clear and rehydrate. NOPE 2 hours later my gut is HOWLING! I go running back in and would you believe I had a little Korean lady knocking on the door, I screamed "FIND ANOTHER TOILET!!!" she muttered something in Korean. I come out and just try to sleep it off I wake up to look at the monitor we are STILL over Canada heading towards Alaska now I am antsy. Thankfully I was allowed to walk around the cabin because the flight had roughly 170 people on it out of like 400 seats. So I sat in the back and just wanted to get to Korea and connect to my flight in Osaka Japan. So the moral of the story do not get the Korean food and don't sit next to the a-hole who says "wasn't this the airliner that got shot down by the Russians???" Back to the toilet again. read more

I cannot believe anyone would consider Korean Airline would give good service. My report goes back 10 yrs with my experience traveling on Korean Air. The stewardess was servicing orange juice during my flight, when the stewardess hand me a tray of orange, I took two cups and the stewardess loss her balance and spill the rest of the tray of orange juice on to the person next to me. The only thing the stewardess reacted was to blame me instead help the person clean up the area where he is sitting. I promise myself never to fight this Korean Air ever again. 10 yrs today, my family arrange the flight, I still have the same experience in the JFK airport in New York City. The gate attendant continued to pass the buck when I ask for assistance to change my seat. One after another keep telling me the only person can help will be here soon. The last person finally tells me I need to call the company directly. So much for customer service. Never fly Korean Airline ever again. :-( read more