despite alleging to help with eye care for numerous disabilities the clinic does not have the equipment nor the qualification to deal with patients with physical difficulties. so if you are disabled do not waste your time or you will be disappointed and extremely embarassed. The Staff were wonderful. read more

I came here becauee it was listed on my vision insurance as covered. They required my medical insurance which is a very big medical insurance. They would not allow me to get only a eye exam for prescription glasses even with my in network vision insurance without my medical insurance and they could not tell me who they would bill. They are not a in network provider for my medical insurance so this could possibly end up being excessively expensive. This seemed very sketchy . Initially scheduling the appointment they were very rude . I read more

Kosnoski Eye Care - Lobby - Optometrists Near Me - Puyallup, Washington

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Let me start off by saying I love Dr. Kosnoski. I've been going to him since I moved to Washington in 2018. He's the best eye doctor I've had. Unfortunately, I will no longer be doing business with Kosnoski eyecare, and here's why. I went in for a routine checkup in March 2025. I gave them my sunglasses (I bought at Kosnoski eyecare in 2024) to replace the lenses in. After a month I receive a call stating that the lenses did not pass inspection and that they (the lab) would have to start the process over and that they'd give me a call with an update as soon as they had one. Great still plugging along. Here's where I get upset. I received a call today, April 30th, 2025 stating that the lab broke my frames and because they "aren't covered" I can either buy new sunglasses out of my own pocket (which were over $400 when I bought them in 2024) or I can just be reimbursed for the lenses. I do not have the money to buy new sunglasses. The office manager stated that she has been working at that office for 10 years and it is policy for them to state that if you send in your frames to replace the lenses, there's a chance they might break. She in fact did not tell this information. Had I known I would not have allowed them to send off my glasses as they are too expensive for me to replace. If I signed a form stating that, and that I acknowledged that, I would appreciate it being sent to me via email. If it is not written as per a contract, it is not valid. I will not be paying for anything as this is the responsibility of the lab. If I receive a bill or I do not receive new glasses, I will take legal action. It is not the customers responsibility to pay for the lab breaking the customers property. I do not wish to talk on the phone as I am not comfortable speaking to an office manager who will gaslight me. If you'd like to reach out to me, you can email me as it needs to be in writing moving forward. read more

Beware! This place is running what I consider a SCAM and billing insurance fraud. They identify something as a medical issue and bill your medical insurance first before billing your vision insurance. I went in for my yearly routing exam that should be 100% covered and they are trying to bill me $88 claiming that there is a medical condition, which there is not. According to my vision insurance everything they did should be covered. I will be contacting the Better Business Bureau. Read the reviews folks, Im not the only one claiming this. read more

Fortunately, ive never been to this place, despite my best efforts to the contrary. No, these chuckle-heads scheduled an appointment for my Daughter and I after CONFIRMING my insurance for 3.5 weeks out. 3 weeks later, one of these employees calls me and says, "I'm sorry, but it turns out we DONT take your insurance, so you would have to take this appointment as a Private Payer". After spending 3 months trying to get a simple EYE EXAM, ive had it! I call my Insurance, to find out these morons actually DO take my insurance, they are just 100% clueless to that fact! Really? If you have ANY TYPE OF TRICARE associated with the federal government, STAY AWAY FROM THIS BUSINESS, unless your time has no value and your children don't really need glasses..... because you will only get them here by paying out of pocket. AVOID IF AT ALL POSSIBLE! read more

Wife and I came here as we moved and it was listed on my VSP vision insurance. They required my medical insurance which they do not consider as a networked provider. They would not allow us to get only an eye exam and the retinal scan we expected to pay for. I requested they just do the eye exam like I have done for 40 years at other VSP vision places which do a very complete exam (peripheral vision, eye ball pressure...) They could not specify for what reason they would bill me a minimum of $350/person which we would have to pay for personally. It was not clear that if a "doctor" looked at our retinal scan I would not owe them $350 each for this "medical assessment". I said if I go to my doctor for a routine check up and they recommend I see a specialist I don't pay my checkup doctor an uncharge for advising further medical treatment. They seemed very sketchy . They were very rude. I said you must not want customers and we walked out. read more

We used get our sons glasses from here effective today we no longer do buissness with this place... where do I begin... well to start my 4 year Old sons glasses persciption was either read or inputed wrong causing him to walk around for 3 months with one positive lens and one negitive lens once I took him back to mary bridge they informed me of the inconsistencies of his lenses. I immediately called the puyallup office not only was the receptionist rude stating " well there's nothing I can do about it" she refused to provide me with a person who could. They also charge an arm and a leg. Go to Costco they are amazing and only 98$ for kids glasses read more

This office is family friendly & very thorough w/eye exams. I would highly recommend Dr Thacker & the staff here for anyone seeking eye care. read more

This used to be South Hill Vision which I absolutely loved. I went in for my annual eye exam and because I did not specify I wanted a "General Comprehensive Eye Exam" they ended up doing additional tests and billing both my vision and my medical insurance as well. Quote from the doctor was "oh because you have this [condition] we can bill it to your medical as well". Me, being naive, just went with the doctor's recommendation even though I've had the condition since I was born! My appointment was in October and in June I received the bill requesting payment (first copy I received from them). They also charged me for a new patient exam (because of the company switch) which is ridiculous as they had all my information! The front desk staff and eye glass sales specialist are extremely friendly and helpful! You do get in on time as well and get appointments relatively quick. I'm just not impressed with the changes and the additional fees I received. I feel that as a doctor it is your duty to inform and explain that you are doing tests that are not part of the regular eye exam. Although shame on me for not asking further at the time. If you make an appointment with them, make sure you specify that you only want what is covered with your vision insurance! read more

If I could do a zero I would. I have left three messages, called 4 different days and not once has anyone answered the phone. Not once has anyone returned my call. 3 in our family looking for a new eye doc. I won't be them!! Thank you for saving me from going here if this is how you treat people! read more

First off I couldn't get an appointment at an acceptable time that would not require me to take a day off work. I could be there by 3:30 and they are opened (supposedly) until 5. Once I was seen, I didn't feel like the doctor was as thorough as the one I had seen a couple of years ago. It was that first doctor that brought me back because they do not have an extensive selection of frames. another plus was that there is an assistant that helps select frames to try on. The last one was good, but didn't ask me all the features I wanted (my bad for not remembering to ask). Anyway, they told me 2-3 weeks and gave me no receipt with a breakdown of what I ordered. After weeks I still hadn't heard from them. Meanwhile, my husband has gotten an appointment (his schedule is more flexible than mine), had his exam, and received his glasses. So I called and left another voicemail and another. Finally received a call back that the lab lost my glasses and they had to be reordered. Being the reasonable understanding person that I am, I agreed to wait. Fast forward to now two months past my appointment and they called my husband to say my glasses were ready. (I am the primary on the account) I have since gone there twice to pick the glasses up, fighting traffic, but when I got there, the door was closed and locked. The lights were on but no one was around. There was no sign to knock or saying they would return in five minutes, nothing. The second time I rushed to get there by 3:45 (they close at 5) again no one was there. I knocked on the glass door. I got on my phone right there in the lobby and called (guess what) it went straight to voicemail. So I left and as I was pulling into traffic, I saw a car pull into the parking lot (another disappointed "patient"? or the employee perhaps? I decided to call back and leave another message to say I wanted my money back. This time someone answered and said she was there "now" and I could come back. I was in no way interested in fighting traffic to go back and asked for my money to be returned. She said she couldn't do that and would have manager call me. I asked if she even had my number and she read the last four back to me. I got home and called my insurance company. They immediately called and the girl said she felt unsafe there alone so locks the doors (understandable but there were several cars in the lot) and tells all her patients to knock loudly on the door. It's not like they see me every couple of weeks or that I am their buddy so when was I ever her patient and when would she have told me this? My insurance has already paid them for their portion but I would forfeit my extra upgrade fees because kosnoski has a no refund policy. The insurance company said they could reinstate my benefit so that I could go somewhere else, but that I would lose see his extra fees. I agreed to make one more attempt, calling first to let them know I am on my way and to knock really loudly on the door and wait several minutes to see if anyone answers. if that doesn't go well, I will contact my insurance company for a reinstatement. I will also report to the BBB. read more

Shoppers beware, HONTZ, JESSICA E is NOT worth your time, she is only interested in your money. As a doctor, she does not explain anything, she is a poor listener; she spends as minimum time with a patient as possible. After she got what she wants (a reason to bill you for more money), she will avoid seeing you. I will tell everyone I know and every neighbor in my area not to see her. Go visit them on the Better Business Bureau's website, there are similar complaints that have already been filed. As of today (3/30/2016) 45 days after my eye exam; I still have NOT receive a new glasses prescription; the things I got from her are frustrations and the unexpected medical bill. I was in for a routine eye exam but was billed for a lot more..... One of the items is the "Fundus Photos", if it was not part of the routine eye exam. Why did not HONTZ, JESSICA E advice the patient and ask for permission before she takes the photo? I did not request it nor have the budget for it, and obviously I did not benefit from this service. It's a given that when human age, sooner or later we all will develop cataracts, I don't need to pay $120 to discover it, if she had tell me she was performing something that was not a part of the routine exam, I definitely will say no. But she never asked me, or getting my permission. I totally understand that she was determined to find a "medically condition" on me so she can get more money, but if the routine eye exam can't find a medical condition, any further service she does she should get my permission first. I am requesting that the error be corrected, that any finance and other charges related to the disputed amount be credited as well, and that I receive an accurate statement. read more

When I need new glasses I get my exam through an Ophthalmologist since I have had both lens replaced in my eyes. I took my prescription to Kosnoski in Puyallup since they were close and would use my old frames. Never ever again! ! Slow service, not welcoming-cold and distant. It took me (and my husband who drives) 6 trips and 6 weeks to get, return, get, return and finally get my glasses which are still not right. This office has no clue as to what good customer service is. Avoid Kosnoski - Puyallup, unless you just relish delays and frustrations. read more

Picking out an optical clinic is a lot like picking out a place to have dinner for the first time. You just don' t know what your going to get. I picked this place out because it was covered under my medical plan and my daughter had mentioned her eyes were bothering her. Everyone was so nice that worked here and Dr. Choi was so very kind and really put my daughters nervousness about the exam in check by how she spoke to her so kindly. This is a great place to bring a child who is nervous about their first real eye exam. The best part was when they took a snapshot of her entire eyeball and printed us up a copy. They have the latest technology to see diseases by looking at the actual eye. So everyone was super professional and the clinic was so amazingly clean and the price is spot on with everywhere else. Highly recommend this place! read more

I had a great time! Ladies up front were super nice, Millie found my insurance with no problem and quickly. Peyton my assistant lady rocked! No one likes the blowing air thingy in the eye, but guess what? THEY DON'T DO THAT!! They just take a super bright picture, but it definitely beats the air!!! :)~ The lady Dr. was very nice, she explained a lot to me about my creepy eye ball pictures.. lol.. just weird, but very cool to see... I would recommend this office based off my experience so far, i will keep you posted regarding my claims. I see a lot of bad reviews regarding insurance claims, i have not got my claim back regarding my visit so we will see how that goes!! But to be honest, it is your responsibility to know your know insurance coverage and if they are in-network. (Office do this as a courtesy NOT mandatory.) It sucks to learn your insurance coverage but so much can be avoided if you know what your coverage was prior.. (in my experience.) People here are very nice though, thanks again!! read more

Beware! They bill medical insurance first and not vision insurance. They mentioned the word cataracts and billed as a medical issue when I went in strictly for routine eye exam! I now have out of pocket $82 balance due when normally I would be covered at 100%. I have never been to an eye clinic that bills this way and I will never return to this one! Very unethical! read more

Very unethical business practices. Beware. They refused to bill our vision insurance. They insisted on billing our medical insurance and claiming a medical issue for what was a routine eye exam. While billing our medical insurance, they ALSO tried to bill our vision insurance. We ended up paying out of pocket and never received an updated prescription or any "diagnosis". They seem to exist just to exploit insurance and collect as much money as possible. Terrible experience, zero results. read more

Tricky - they were confused about my double insurance and tried to tell me that they couldn't bill my insurance until I ordered new contacts or glasses through them. They were apparently confused about other facets of my coverage as well as I was stuck with a sizable bill after one follow up appointment. I will NOT be returning to Kosnoski eye care. read more

Can't speak for the others, but my visit was quite uneventful and everyone there was pleasant. I had no billing issues and didn't feel like anyone was trying to take my money. I enjoyed my visit and will continue going there. read more