I was in dire need of getting a new pair of glasses as the pair I had broke and I did the "tape job" on them longer than I should have. Also I knew that I would need to get bifocals which I had some anxiety about because some acquaintances were struggling with theirs that just got them. I made sure to clearly state that I wanted something that did a smooth transition. After a fairly brief examination and a determination of what my current prescription would be I picked out two frames. I was shown the lens options that eased my concerns quite nicely and patiently waited about two weeks for them to arrive. Once they did I went in to try them on and get them fitted. One frame had a scratch that the lady fitting me pointed out on the frame and was something that happened in the lab. I didn't even need to ask as she ordered new ones automatically. Those arrived pretty promptly. I love my new glasses and switch them out throughout the week and getting used to the bifocals was not as much of a struggle as I thought it would be. Everything was handled quite well and I look forward to going back another time. A very good experience! read more

They have wonderful, helpful representatives, that are very knowledgeable about glasses. I have had four sets from them now and are totally happy. read more

I had a terrible experience from the time I made my appointment to now, and I still don't have my glasses. I made an appointment and they sent me a confirmation email and forms to fill out. I filled them out w pics of my insurance card and id. I called to reschedule and they said I didn't have an appointment. I made another appointment and when I showed up they said they couldn't see me cuz I didn't fill out the forms. I said I did and she finally found them. No apology btw. The gal who did the eye tests was rude too. The dr was nice but my prescription was totally wrong. Everything was blurry. I said let's just not do the bifocals and she said I needed to come in to measure my face. I said I already did that and she said they had to do it again. When I got there for the measurement, they said they already did it and I didn't need to come in. I told them to call my old eye doctor and get that prescription and I will never go back to this place. read more

They can be busy but always nice staff here and plenty choices. They really focus on what you want and provide great service. Kerry is awesome. Go check them out! read more

Lousy service. I ordered my prescription glasses on June 15, 2025. It is now July 3, 2025. Where are my glasses??????? When I called they could not offer an explanation. Don't try using the holiday excuse or pandemic excuse. More like slacking on the job. read more

Came here to look at new frames and got helped by I believe their name is Michelle and had an absolutely wonderful experience. They walked around with me and picked out ones looked good and I don't know why I haven't walked around with someone before who knows what they're doing! Helped me find many amazing frames that I'm having a difficult time choosing which ones to get cause they all look so good! read more

After several attempts trying to get my glasses repaired at various vision centers, i gave this location a shot. I got my glasses at another pearle, but i was told they didn't do repairs. Apparently they can, when i entered i was greeted quickly and told to wait a minute to see if there was something that could be done. Within a couple of minutes the rep returned with a free frame and switched out my lenses. I will be doing my future purchases at this location from now on! read more

Note: The only reason I am giving two stars is because I got my money back (kind of - my insurance was still billed for the lenses). Without this, it would be a one star review. Short story: It took me 65 days for them to get me a pair of sunglasses. Want the long story? Continue reading. Long story: This is going to be one epic saga of a review, because this was one epic of a saga to get a pair of sunglasses. Who would have thought it would take over two months, multiple phone calls, four visits, and an endless amount of anger? Here's my story. March 14. I dropped off my sunglasses frames to have prescription lenses put in them. This was after a phone call prior when they assured me they would be able to do this. I have a unique pair of Ray Ban sunglasses that I used to wear when I wore contacts and have not been able to wear them now that I reverted back to glasses. I worked with Nicole who assured me the lab could do this, paid my money, and walked out being told they would be ready for pick up March 29. March 29. Came and went. Didn't hear a word. I get it. Things run longer. But it's been over two weeks. April 8. I call. Nicole puts me on hold and says she can't find them and doesn't know what's going on. She says she'll look into it. Five minutes later. She calls me back and tells me the lab broke my frames and my glasses were "put in the special pile" for the manager to call me back. Why did it take three weeks and me having to call to see what was going on? She tells me I can come in to look at them and see what I want to do. April 10. I go in to look at them. The break doesn't look too bad, and Nicole assures me the tech can file the lenses down to put them in. Apparently once the lab breaks them, they won't touch them anymore. That should have been a red flag for me, but I really loved these frames and wanted it to work. April 12. Received a voicemail telling me my glasses are ready. April 13/14 (I don't remember the exact day at this point). I go in to look at the glasses. You would have to be blind (and I am partially blind, obviously, needing glasses and all) to think they looked anywhere near acceptable. The lenses had definitely been filed down, were completely filed down uneven and had large gaps where the color was missing. Imagine like coke bottle glasses on the sides, which looked even worse because it was clear there. I was seriously like, "WTF?" by then, and then I am told I can only work with Nicole on next steps and she was out. Well, great. April 15. Get a voicemail from Nicole saying what my next options were. Money back or pick out new frames. What I really want is MY frames! If they gave me my money back, now I'm basically back to square one, minus a pair of sunglasses! April 17. I call Nicole and agree to have them make me a new pair of sunglasses with the same style frame they have but in black. Not ideal for me, but as good as it is going to get. She tells me she will call the lab on Monday and put in a rush order and my glasses will be ready in a week to a week and a half. Guess what? You guessed it! Heard nothing. May 5. I call and now speak with Jasmine who can't figure out what is going on and will call the lab and call me back in 5 minutes. 5 minutes come and go. I call back 25 minutes later. Apparently she had to call the lab like "three times" and the lab said they were waiting for the mirror coating to cure. WTF? What mirror coating? I did not ask for this. She then proceeds to review my file and tells me she can give me $50 off. She then tells me she will follow-up with me Friday or Monday. Guess what again? Heard nothing. May 13. I (once again) have to call to see what is going on. Spoke with Jasmine who tells me the lab tech that she spoke with before didn't know what was going on and there was no mirror coating (well, then, why is it taking so long?). She then proceeds to tell me they should be ready on Friday if they pass QC/inspection. She also proceeds to tell me, "I left you a voicemail..." Yeah, right. You just didn't call me. May 15. I call because why didn't I get a call one way or another? Jasmine gets snippy and basically tells me that what she meant is the lab would have them ready on Friday, but they still had to be shipped. How the F do I know if your lab is in the back of your store, down the street, or in Arizona? Ready to me implies ready. Same day. The manager of the store now gets involved and leaves me a voicemail asking me to call him back. I call back and get placed on hold. Jasmine comes along and picks up the phone and says "I can have him call you back." Sure, like that's gone over real well over the past two months. I tell her I will call back. I call back a little while later and speak with Alan, the manager. He is apologetic and tells me they will refund me the entire amount. Great. At this point, I just want to be done with this whole thing. It's not even about the money any more. read more

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Had to search for a new eye doctor and so glad I found Sexton Vision Group located in Pearl Vision. From the moment I made my appointment to selecting new glasses my experience was A+. My exam was thorough and quick. Pearl Vision has a fantastic selection of Eyewear to choose from. We worked with Kerry and she was by far the best eye care person I have ever worked with. She easily explained my insurance coverage and where I was with my options. She didn't rush or pressure me into anything I did want or need. In all honesty it was like sitting and talking with a friend. I love that they offer a 30 day no risk guarantee too. I look forward to picking up my new glasses. read more

Pearle Vision - Annual Peepers Exam - Optometrists Near Me - Tacoma, Washington

$1200 spent on two pairs of glasses July 2023. Return for adjustment as sunglasses not fitting properly. After an hour still not fitting properly. Advised to return for adjustment with product salesperson that sold me my glasses. Third trip salesperson states" issue may be due to defective frames as could not get a proper fitting. Arm on regular glasses broke off. Drive to Pearle Vision for repairs. Greeted and asked what I needed. Replied needed arm replacement. Asked, " how long have I had my glasses, did I purchase them there? " Yes. Arm replaced. However was not asked how they felt or did they need to be adjusted to fit my face. Salesperson walked off and I left. NOTE: Never returning read more

The staff is knowledgeable and very attentive. Everyone smiles. I will always come here for my glasses!!! Awesome experience.

I wanted to express my gratitude and a shout out to Jazmyne for being such a great help to me when I came in for my annual insurance covered pair of frames/sunglasses! I had no idea what I'd be eligible for but she was very knowledgeable with helping me figure out details with insurance and also so friendly and personable. The other workers here also provided warm customer service- what a great store! :) read more

I've had eye exams here and come in when i need an eyeglass adjustment. The staff at my location are friendly and kind. Definitely recommend. read more

I bought some new frames here last week and I'm glad I did. I was out of network but Jazmyne helped me and she was super nice and informative about how they have a special for out of network Boeing employees & she even helped me filled out a reimbursement form. Thank you again Jazmyne u rock! read more

Stopped here to see if they would help fit a pair of expensive sunglasses that I got online from an outside retailer. Not only did they do so happily, Elektra (I think that was her name) went above and beyond with her attention to detail ensuring the perfect fit. She adjusted the arms of the frames 3 different times before it was the right fit. She pointedly ensured they wouldn't be too firm against the back of my ears and cause a headache in an hour or two. So much attention to detail. She gave me a new packaged cleaning wipe and did all of this for free. I was taken aback by the kindness and attention. I will 100% come back here for any optical needs. They have cute glasses in stock and ophtho on hand for eye exams. Very impressed. read more

My 19 yr old daughter who is dependent on my medical insurance (this is clearly stated on her insurance card) received an eye exam here which went fine. However, I was asked to pay an additional $39 for something called 'retinal imaging' which I believe is a substitute for what used to be dilation (not sure if I have the terminology right). TBH, this was the first time I had heard of retinal imaging. Consequently, this was also the first time ever that I have been asked to pay out of pocket for anything relating to an eye exam. I was frustrated at being asked to pay out of pocket which was, as I said, a first. So I asked why I was not informed before the eye exam that there will be an additional payment. There was no clear explanation from the young lady at the reception (all the clinic needed to say was "Sorry, we will make sure in the future"). Instead the doctor himself came out and said (in a curt voice which landed on me as polite but confrontational) something to the effect "your daughter is an adult and can make this decision. If I asked you, it will be HIPPA non-compliant." I don't understand. She nor I were informed of the additional expense and informing her of this expense will be HIPPA non-compliant?! So far, not so good. The last bit was the final straw. I was definitely agitated with what I experienced as the doctor's lack of understanding and unwillingness to see/comprehend what I was trying to say. So when I again asked why I wasn't informed, he politely waved me out of his office. Wow! That was courteous, won't you say? I am sure this is all recorded on their camera (I hope it is). All the evidence is there for anyone to see. The clinic also did not give me a receipt for the $39 so I had to specifically ask for it. The receipt that was given was wrong (as I saw it), so I asked for a correct one which was then given to me. Fortunately, there was no confrontation that the first receipt was wrong. I'm giving the clinic 2 (and not 1) stars because the exam was ok and the gentleman and the lady at the counter where we can order actual glasses were prompt, polite, friendly, and professional. My entire family and I have been Pearle Vision customers for years having bought 10-15 pairs over the past 10-15 years. I am now having second (and third) thoughts whether to go back. read more

We'll folks I'm here to let you know I shopped around for prescription glasses and found these guys were the best with professionalism, honesty, and willing to go above and beyond, Patrick was extremely helpful and very professional..I highly recommend this company.. read more

I ordered a pair of glasses and they were to be ready in 30 days. They'd call me I was told. On day 40 no one had called so I called them. I was told it'd be longer and to try back in about a week. I called back in a week and a guy claims that there's no order under my name and that I didn't have any glasses there, after they collected a more than 300 dollar payment. He puts me on hold for an hour and then the phone hangs up. I call back and eventually get a manager who eventually finds my glasses. I must mention that every time I've gone into this store I end up waiting like 30-45 minutes for assistance. Sometimes they're taking people who came after me. Also, you can rarely get through to anyone on the phone. I think the store is severely understaffed. Costco is way cheaper than Pearle but I liked the selection of frames better. After the customer service issues though I think I'll take my business to a different optical shop read more

Do not go here for any reason! They will rush you through your eye exam so fast that you hardly get to say A or B for the slides! When they print out your prescription, they will rush you over to the equivalent of a used car salesman that is far to busy to help you with getting a pair of glasses. Go to Costco, way cheaper and willing to get you glasses that look and fit correctly. Plus,... you don't feel like you should get a hepatitis shot after you have left. read more

Best place ever! We are first time clients and had the best experience ever. The doctor and exam was great and very fast. The sales assistant was amazing and incredibly kind and helpful. He saved us a ton of money, too! So thankful we found this place and recommend it to anyone! read more

I would like to post my experience with this store. Basically this store trying to over charges to my mom eye glass requirement even with insurance coverage. Please see attached quote they provide me along with actual invoice with Costco. The only thing different between two store were frame. The my mom share cost were $40 for the Costco and Pear Vision quote for my mom share cost were between $390 to $442. This is reticulated price different. read more

My 93 y/o Dad stumbled and fell in his home last week and broke his glasses from a face plant. Fortunately he his not too banged up, sore but not broken ribs and is progressing nicely. He loves to read and is enjoying books about WWII which he served in so I was desperate to get them fixed. It was Saturday and thought i had to wait until Monday to see his Optometrist but i called Pearle Vision and told Allen the story. He said come on in and within 20 minutes Allen had Dad's glasses repaired! I pulled my card out to pay and he said "no charge"! Thank you Allen and the other staff here you made one veteran a very happy sailer! Oh by the way, I made an appointment for myself to get an eye exam and prescription to replace my reading glasses for next week. Above and beyond here at Peale Vision! read more

Same ole FAB-BU-LOUS experience every year! Highest Quality Eye Care from Diabetes eye exam to picking out the eye wear that makes you look like a million bucks! read more

Do not go here for any reason. They schedule way out in advance and then if you are even just a few minutes late will cancel your appointment and make you reschedule. I drove all the way from Olympia and was only 10 minutes late because of traffic and they wouldn't see my obviously disabled mother. I was warned that they are rude as hell at this location but dang. Give people a break. read more

Loved the staff, it was quick and easy. Didn't take up to much of my time. I was there less than an hour and found some cute glasses for a great price. Nicole was great and super helpful! Definitely recommend read more

I always receive excellent service from the friendliest staff! I absolutely highly recommend that you come on in and see anyone because they will all treat you like royalty. I truly appreciate being able to go into a location and have genuine assistance from people who actually care about their customers. I enjoy doing business with them and will continue to do so and encourage that you do the same. read more

My initial eye examination for a new prescription was just before the lock down. At almost phase 3, 3 remakes now and excruciating head aches, I am still without my new pair that I extremely need to see for work as well as my daily use. I might be cutting my losses and just get it somewhere else soon. The service men and women are awesome but it was difficult for me to have them return my phone calls or do a follow-up call to me to keep me in the loop. I think I'm pretty forgiving of errors as long as I am made aware or given a head's up on the issues. I hope you will find this to be a fair review. read more

First thing I want to say is that Kerry is very good at her job. My initial visit was great. From there things went downhill. The lab messed up my lenses twice and the last time they forgot to send my frames back. Then the person who took care of me when the correct lenses came in without my frames just grabbed the same glasses off the wall, popped the lenses in and sent me on my way. He never checked to see how they fit. They feel like they are going to fall off my face all the time. I just hope when I go back in again to get them adjusted that Kerry is working. For as much money as these glasses cost this is just wrong. I shouldn't have to make this many trips in there to get what I paid for. read more

I called them to schedule an eye exam. No problem. I get to the eye exam and the receptionist couldn't stop showing pics of her brother on Instagram to a co-worker. I finally got recognized and filled out the paperwork. When they called my name to bring me back, the condescending tech says; "You have two options: Retina Imaging which is $60 or Dilating which is $30 and no one likes that. This isn't covered by insurance so it's additional to your copay". What angered me is that they could've told me that on the phone. I didn't have a driver for dilation and I don't need retina imaging. So I left and went to America's Best. In and out and only $28. read more

I've been to the store three times in the last couple weeks trying to buy glasses and I cannot get any help from anyone inside. I bought glasses here a couple years ago and everything was fine and now recently I've tried to I purchased two pairs of sunglasses and nobody helps. I stood there for 30 minutes one day and no one approached me. Two young girls just sit there and do an inventory or some thing but don't care to even try to help somebody to purchase glasses. I usually buy a couple pairs of glasses every year but it won't be from the store. Terrible customer service. read more

Michelle assisted us during our time there. She was tenacious in speaking with our insurance company, clarifying what was covered and not covered. She was helpful in picking out glasses and in our final selections. I would definitely return for the service and selection options that are offered. read more

I went to Pearl Vision in Tacoma, Carrie was so helpful and she really went out of her way to make my glasses purchases a very good experience. It's so hard to find excellent service these days. Thank you Carrie. read more

My review is for the EYEWEAR storefront not the optometrist. I was totally impressed with the professionalism, knowledge and customer service of the staff at this location. Alan did an awesome job helping me choose prescription sunglasses and handling my insurance claim. He made sure they were delivered before my vacation. read more

Customer Service need a little bit of training. They are so quick and fast to judge thinking that people are on STATE Insurance instead of taking the time and look up the information that is being provided. They have just wasted my time for an appt I had scheduled to argue and tell me my insurance that I work and pay for us through the state. After going back and forth and finally them doing their job..." Oh your right it's not state insurance, the system was kicking back wrong information." Now I'm being told I must reschedule for an appt I was in time for due to your mistake. Not good service. You waste my time I shall waste yours. read more

If I could give this place more stars I definately would. My gf Amanda stopped by this place to get a new pair of glasses and a years worth of contacts, I just went along to help her pick a nice pair. Kerry (the manager) was beyond wonderful! She is so friendly, funny and truly cares for her customers. This place has a very welcoming environment and attentive customer service. I actually ended up going back myself and got a pair of customized reading glasses. Kerry gave me many options that would be suitable for my individual needs. She was even my "fashion consultant" during the whole thing, she at times even handed me a few pairs that I usually wouldn't pick up but she wanted me to have fun and step out of my comfort zone. I ended up choosing a nice pair of ray ban frames that sat on my bridge perfectly. Overall I recommend this place to everyone! Ask for Kerry, you will not regret it. I cannot say enough good things about her. She will make your experience 20x better, just as she did for me. I will keep these guys as my go-to place for sure! read more

Frames are priced 4-5 times higher than what you find them online. Medium to small size of selection of frames. The staffs are friendly, but seem under staffed I had to wait about 30 minutes to pick up my glasses. Would not recommamnd to anyone but if you're in a pinch this is a ok place to get an eye exam and glasses. Note, you can buy frames online and bring it to get the glasses here. read more

My family and I have been going there for years. I had just picked up 1 year's worth of contact lenses. Tried on a pair, which irritated my eyes, so I asked to exchange them for a different brand. I was told that since I had opened the box, I couldn't exchange them & needed another eye exam. Which I find ridiculous, if my insurance was charged and I also paid out of pocket for an entire year of contact lenses, I should be able to exchange them. My family and I will not be returning. read more

I have purchased many pairs of glasses from this store over the years but this year I shopped around a bit first. I looked at Target optical and a couple of on-line places. However it really came down to knowledgeable service that made me select Pearle on Tacoma Mall Blvd again. Alan at Pearle really helped me get two pair of glasses that meet specific needs. I switched from lined bifocals to progressive lenses and this was an easy transition as Alan assured me it would be. However I selected clear lenses for my every day pair and Transitions for sunglasses. After receiving these glasses I talked to Alan about switching my sunglasses to the Oakley Prizm Road that are made specifically for road cycling. Alan said he could do this "no problem ". I also changed out my clear lenses for Transitions. This combination is ideal for me and so much better than my previous glasses. Both of my frames are Oakley and I really like the look and fit. I had a difficult time making up my mind on all of these decisions but Alan made it easy and enjoyable. He really wanted me to be happy with my glasses. I would highly recommend Pearle Vision to anyone. read more

Forgive me for not remembering the name but the staff member who has the wonderful British? accent is so nice. Every time I come to the store, she is always so eager to help. I have sometimes gone there to just get my glasses adjusted and the most recent time went to pick up my contacts. She remembered my name and threw in a few extra travel bottles of contact solution for me. As long as Pearle Vision continues to have the customer service she exemplifies each time I'm there, they will continue to have my business!! read more

Truly Remarkable! After years of fussing around with one pair of glasses after another and never being happy with my choices, I finally found my perfect glasses. Actually, the awesome staff at Pearle Vision found them for me. When these people say their primary concern is making their customers happy ... they really mean it. Jacki and Julie are true professionals and have always gone way above and beyond what one would expect. Now with the addition of Kerry, the new manager, customer service at Tacoma's Pearle Vision has reached a whole new level. read more