I am pleasantly surprised by the quality of this coffee table especially after reading the negative reviews of this company. The table is sturdy and the top can be lifted with ease. It is sturdy and heavy. For $50 with free shipping, it is a bargain. I am happy with my purchase. read more

Kotula's - Lift top coffee table - Discount Store Near Me - Burnsville, Minnesota

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very poor service and communication... made a point to phone customer service after I placed the order on line to avoid any issues... while friendly ( guessing midwest) the follow through was absent! Christmas presents will now be New Years presents. rob m read more

Useless. Over a month waiting for my masks to arrive. I will be disputing the charge with my credit card company. Not even the decency to alert to a late order. read more

I would suggest not ordering the white adirondack oversized chairs. The 1st I ordered turned yellow I thought maybe it was just those particular chairs. I called and was provided a new set and returned the original set. Unfortunately the replacement set has done the same thing. They look terrible next to everything that is white on my patio. The only reason they got 1 star is because they did send me a replacement arm when one was broken during shipment read more

Horrible company. They advertise 5-7 business days shipping. Well we are at 14 days and nothing. They charged my credit card and haven't even shipped my order yet. Forget trying to get in touch with them. They will keep you on hold for hours and do not reply to emails. Will be disputing with my credit card. AVOID!! read more

Kotula's is a last chance store to sell discontinued items. THEY DON'T TELL YOU THIS WHEN YOU PURCHASE ANYTHING! Subsequently, when my humidifier broke and was still within the 1-year warranty that came with the unit, I was told by the manufacturer that this was invalid because this was a closeout item and was 3 years old already and Kotula's is not an authorized seller!! WHAT? Then where do they get these and why are they still selling them? Kotula's doesn't tell you any of this but instead they go ahead and include the 1-year warranty paperwork with the unit so you won't send the unit back when you find out it HAS NO WARRANTY!! But, when you try to use the warranty, sorry Charlie! No deal! Don't be scammed by the so-called "deals." Nothing on here is a deal when it breaks and you can't get a refund or get it fixed!! RUN away from these people!! They are crooks playing a crook's game! read more

Avoid these guys like the plague! They advertise free delivery, then there was a mystery charge they made a mistake. Oops, our bad. But won't fix it, leaving it to the customer to "dispute" Avoid them at all costs, you can buy cheap Chinese junk from several other resellers. read more

Ordered a wagon wheel in brown but received a red one. I didn't want to go to the trouble of returning it. Red will work just as well. Still the price was right for what it is. We will continue to order from Kotula's. read more

I ordered a squirrel-shaped target for my boyfriend for Christmas via Kotula's website. I received it on December 19th and after reading the box I discovered that it was only compatible with airsoft and pellet guns, which he didn't own. I called up their "returns" phone number, told them why I was returning it and she gave me a return authorization number and said that since my item was under $30, it was not cost effective for Kotula's to have the item shipped back, but to keep the item, give it to my boyfriend, have him buy the right type of gun, and they'd refund me the money. Surprised I verified what she said: keep the item and still get a refund? She said yes. I hung up and called my mom who works in a small business and said that didn't make any sense so she called herself while I sent their customer service an email. She spoke to a different woman, also gave the reason for return, and second woman again agreed to keep the product and they would refund me, and confirmed my return authorization number. Hours later I received an email from Kotula's giving me an address in which to return the product; however, two separate customer service reps told me not to return it. So I didn't. Now it's February and I noticed my credit card hasn't been credited. I called up Kotula's to verify that the refund was still pending. A man answers the phone and says I'm not being refunded because they never received the product. I state that in December I spoke to two different people and both of them said not to return it because it wasn't financially beneficial to the company, and provided me with the return authorization number for my records and that I'd be refunded. He said that didn't make any sense. He also said that reps are supposed to make notes with each phone call and no note was made for either of my two phone calls, the only record of my contacting Kotula's is the email where they told me to mail it back. So now I have to retrieve the item from my boyfriend to return it two months later and hopefully get my refund. However, I wouldn't be surprised if I'm never refunded since it's now outside the return policy and there will probably be "no record that I ever made today's phone call to Aaron." I had no problem originally returning the item and shipping it back for a refund. I'm just stunned that two of their company's reps would lie to me and tell me to keep the item, now I have to get it back from my boyfriend, ship it two months later and wait another two months for a refund when this all should have been over with by now. Ridiculous. On the plus side, all reps including the liars were all very pleasant on the phone, but not enough for me to ever order through this company again. Way more trouble than it was worth. I'm just glad it was only a $30 item vs. hundreds of dollars. read more

Buyer beware! PRODUCTS MADE IN CHINA. I ordered two Adirondack chairs that received over fifty-two, 5 star, rave reviews on Kotula's website, under the product (reviews stated that the chair is "durable" & what a great quality chair for under $100, etc.). I received the chair via UPS. It came mostly assembled, minus connecting the big pieces, so I spent approximately 20 minutes assembling the chair. Once complete, turned and sat in chair and it broke FIRST TIME (I am a 130 lb female). The wood used for the planks were thin and fragile. I contacted the store, and they sent a replacement, but required that I disassemble the old one, fit back into box and return (at their expense), or I would be charged for the replacement. Here's where it gets weird...when I attempted to post a review for the product, there was NO OPTION TO REVIEW PRODUCT. I contacted the company and was told that they were upgrading their product review site and to check back in a month or two. When I checked back, it still was not working. When I contacted them the second time, I was told that in order to leave a product review, I would have to contact the company that provided the online review system and request to post a review. WHAT???? When I asked her to elaborate, the explanation simply got weirder. WHO IS POSTING THESE "FAKE" AND INACCURATE REVIEWS FOR THESE CHEAP PRODUCTS??? BY THE WAY, THEY ARE IMPORTED FROM CHINA. At this point, they charged me for the replacement also, so I called Kotula's and ask to return all 3 chairs. I was then told that because it had been more than 30 days since the original order, I could not return any of them. After containing my anger, I told them I am filing a BBB report and hung up. A few days later, they called me back and told me to return the 2 good chairs and they would give my money back. I received the label and returned the chairs. The company did give me a full refund. Thankfully. PROBLEM: YOU ARE PURCHASING PRODUCTS MADE IN CHINA. THEY ARE POORLY MADE, AS MOST PRODUCTS FROM CHINA ARE, AND OVER-PRICED, AS MOST PRODUCTS FROM CHINA ARE. CHEAPLY MADE AND INACCURATE REVIEWS. read more

ordered a patio set for our anniversary, never came and called again and they said my payment didnt go through? I gave them my card info on a diff card and asked them to mail it again (had to repeat all my info like a new order). two weeks later and its still not here read more

Customer services and ordering department is the worst! They have you waiting for hours and you can't even buy what the magazine has listed right when it show up to your address..! Point less... This company has no sense of doing business in the community...! A Waste of time for the economy..! read more

They sell items they don't even have. They took my money and after waiting days they randomly cancelled my order. They took my $200 though. Filed complaint with BBB. AVOID!!! I should have read other reviews first. read more

bought from them on Ebay, never got my firepit, shipping times are like slower than a raft. Never received my refund of $119.99. absolute garbage retailer. read more

I ordered something online from Kotula's. The product, an adirondack chair, appeared to be damaged when shipped. The wood was split around a screw for the slats that make up the seat. The box was not damaged upon arrived from UPS. I cannot reach them by e-mail or phone. In addition, they stick an orange manufacturer's card in the box with instructions to contact the manufacturer. When I did, I was told it had to go through Kotula's. I'm getting the run around. I just want an exchange. They sent substandard / broken merchandise. read more

I would like to write a review on their product but never received it. I would also like to write a review on their customer service but never got to speak with them. Calling Discover to stop payment. Do Not Order here. read more

Our original experience with kotulas was fine. The product was delivered in good condition and we were really happy. However, the firepit was defective. It started falling apart. We provided pictures of the basically now useless firepit but they wouldn't give a refund unless we returned the item. It is a 200lb firepit! So we're out $500. This company is a scam! read more

I placed an order for a Christmas gift, paid almost $40 to 2-night the package to ensure delivery on time. They used Fedex, who claims it was delivered (yeah filed a claim don't worry). However, when I called the company, I spoke with one person who told me to file a claim, then call back so we can get it re-shipped. I did just that. When I called back, not only did the new agent spend a bunch of time talking crap about the first agent for having me file my own Fedex claim, she resumed telling me that they cannot reship the item until their own Fedex claim has been filed, which would take 7-10 business days. One star for me because a. You need to get organized internally. b. don't talk crap about your own colleagues. c. don't tell me you'll do a re-ship, then back-track on that. Now I'm screwed. DON'T ORDER FROM THEM. read more

First and last time ordering for this company. My mother wanted these chairs that she saw from the site . So I ordered them for her, (the chairs were the yellow Adirondack chairs). First red flag, chairs took a long time to arrive. Finally she received the chairs but she didn't like em because they look different from what was advertised and she wanted to wanted returned them. In order to return the items, we have to have a return authorization (which was later proven to be useless). So we called and got one. Mind you, customer service takes a long time to pick up. Instead of sending us a return label, they sent us an invoice of what we copy but okay, I didn't think much of it. Today we went to return it , after trucking these huge boxes to the car , and we were told because we don't have a return label, it would cost us 66.00 dollars to return EACH chair which sums up to about 200.00., which is more than the refund and how much she paid. They suggested we contact the company to get a return label and this is where everything just went to shit. We were told Kotula's don't do return label unless the item is defective. Correct me if I'm wrong but in every business, if the customer is dissatisfied with the item, that is more than enough to return the item and get a label. Kotula's then suggested that they can grant us a label but we would only be refunded 14.00 backwhat??? That was unacceptable, I asked to speak to a mgr where we went back and forth for 10-15 and finally he said he would email us a label after a certain amount of days. So im gonna wait on that label. Also, I should mention they didnt disclose this on their return policy, in fact, their return policy is pretty vague. I wish I had read this reviews before I allowed my mom to see anything on their site. They are SCAMMERS. If Kotula's don't refund us and give us a label, I might have to report them to the BBB or to my bank. read more

I will never order from them. They had good deals in the clearance section. I ordered around 8 items. Guess what they took off the good items (normally expensive) and sent me the other items that I can find them with same price somewhere else. If it was one item that is out of stock I understand, but both good deals no. Basically they make you buy more to qualify for free shipping, then they take away the valuable ones and leave the cheap ones. And you have no way to cancel your entire order. read more

I have had my share of disappointing retail experiences, but these clowns take the cake. I would say that the customer service is terrible if I ever had an actual rep answer the phone. Instead, I have spent what feels like hours on end on hold. They suck on a whole other level of sucking. Shop anywhere but here. read more

THIS PLACE IS HORRIBLE. I ordered 4 Adirondack chairs, and was told it would ship within 4-6 days. That didn't happen, so I tried calling customer service. At first I was just trying to get an updated shipping date. Then I just could NOT get through to customer service, spending so much freakin time on hold. I'm talking about HOURS on hold. I've tried calling at different times of the day - nope, doesn't matter, they don't answer. YOU CANNOT GET THROUGH. I emailed, three times. No response. I have no idea what is going on over there, but if they don't get back with me today, I will file a BBB report. They're insane. NEVER ORDER FROM THIS PLACE. read more

Customer service is terrible. I received a $700 kitchen island from them, and the drawers don't work. I originally talked directly to the manufacturer to resolve the problem. They said I had to talk to Kotula's. Called Kotula's: they said I had to talk to the manufacturer. Called back several times to Kotula's... even they can't get ahold of the manufacturer. Now they want me to find someone in the area to come fix the island - something which, as a very busy mom, I simply don't have time to do! I'm still not sure how to resolve this issue, but for now I have a very expensive paperweight from Kotula's in the middle of my kitchen, and everyone who sees it gets to hear just how displeased I am with Kotula's. read more

the worst company on the planet. problem with order and i was on hold for over 30 minutes, then an idiot answered who was the worst at his job. run, don't walk from this company. read more

So disappointed. Box that it was mailed in was sealed, however, Harley thermometer inside was ripped open and screws were missing. It looks like somebody purchased, it opened it, and returned it -- and then they mailed it to me. I can't give it as a gift with the packing all ripped up. read more

I HAD A HORRIBLE EXPERIENCE WITH KOTULA'S. I ordered an outdoor table and chair set. It arrived broken. We called to rectify the situation. They claim to have shipped another, which never arrived. They claim to have contacted FedEx, who claimed to have contacted the driver, who claimed to have delivered the new table. We never received the new table. They refused to accept responsibility for getting us a functional table. They leave it to the customers to "work it out with FedEx" or "contact your local law enforcement." Horrible, horrible, unethical. I am contacting the Better Business Bureau now. Avoid this company! read more

I'm not sure this isn't a fake site. I ordered an office chair and was notified that delivery would occur within 5-7 business days. On the 8th business day, I called and they directed me to the manufacturer. I'm not an expert in ecommerce, but why would they do that? Anyway, I called on the 9th day, spoke to the same person and again, told me to call the manufacturer. On the 10th day, I spoke to someone else who claimed they had no record of me in their system. My order number directed them to a completely different person, phone number, address, etc. I immediately cancelled my order, but am yet to see a reimbursement. I will never use this site again. I caution you to avoid it as well. read more

Website crashed during ordering process, they billed me twice and refused to cancel the order. After waiting on hold, they could do nothing for me except tell me to reduce the package and wait for a refund to process, whenever that was? Stupid incompetent people don't even know how to work their own systems for customer satisfaction. Will NEVER order again, and would recommend the same for all future shoppers. Working in a retail business myself, the customers satisfaction should always come first. read more

TERRIBLE experience with Kotula's. Benches were very poor quality breaking just weeks after purchasing. When asked for a refund was refused one based on being 4 days over their deadline. Asked for replacements to be sent and was told I had to pay for the shipping! Was then told I would receive replacements and have been waiting a FULL month. Have been given a total run around between Kotula's and FedEx. EXTREMELY disappointed. When asked to just give a refund they again said i was "past the deadline." NEVER will I shop with this company again! read more

Worst service ever!!! I placed an order as a gift and after a week of not hearing anything I called customer service just to find out they had sent me a letter to confirm who I was before they placed my order. Who sends a letter?!? Is this the 1900's? Call me, send me an email! They said they did it for my protection but all you did was ruin my gift giving occasion because now the items are not here and I have no gift! You didn't even offer to try to fix the situation! I told her I was thinking about cancelling my order and she just did it. Wouldn't you offer expedited shipping or something? Thanks for nothing Kotula! read more

I recently purchased an item for my truck and was not at home when it was delivered . After inspecting the shipping carton it was obvious the item would be damaged . had I been home I would have refused delivery. The carton had punctures and tears and obviously been dropped . After opening the carton the item had sustained damage. After spending almost $260.00 of hard earned money it tells me their shipping department could care less,just get it out the door . Needless to say I will never order anything from this company again . Larry in Ohio. read more

I ordered 4 items at one time but after a couple of hours I needed to cancel 1 item since my husband clarified what he wanted and what I ordered was not it. Called customer service and was told they would send an email to the warehouse and see if they could cancel the 1 item. I was told I would get an email by the next morning at the latest. The next morning I still hadn't received an email so I called again. The customer service rep told me they hadn't heard back from the warehouse but that all of my items had just shipped. He told me he would put in an order to have the 1 item returned to the warehouse by FedEx but he couldn't guarantee that it would happen. If I still received the item I could just call for a return authorization and ship it back to them at no cost. I received tracking information that day for all 4 items. Each package was to arrive today. When I checked the FedEx website for tracking information all 4 packages were returned to Kotula's! I called customer service and explained the situation. When I asked if they could re-ship the 3 items I actually wanted she informed me that 1 of the items was now out of stock! But what about the 1 you just received back in the warehouse?!?! I was told there was no way to ship that one back to me due to the volume of shipping they do at this time of year. Are you freaking kidding me? Just had them refund my entire order. This was my first time ordering with them and it will be my last! read more

Kotulas catalog charged this to my american express on 9/12/2013 for a Remingtion Electric Pole Saw. The tool was not as described and did not work properly. American Express tried numerous times to contact Kotulas for a return but Kotulas did not respond so American Express returned my money. On 2/18/2014 Kotulas turned it over to a collections company. Cindy Folkens from Jnr adjustment company (collections company) said that they did contact Northern Tool & Equipment and was going to ask for a shipping label and a box to ship the tool back to Nothern Tool & Equipment. When I called to check on the shipping label and box Cindy asked me to call them and take care of it myself. When I ask Cindy who called Nothern Tool & Equipment she said she would not give out that information. When I ask Cindy who did they contact at Nothern Tool & Equipment so I could talk to the same person; she said I don't know. This makes it hard to resolve issue when Kotulas will not respond to American Express and Cindy at Jnr will not give me any names of who made the calls and she does not know who they talked to at Nothern Tool & Equipment. Buyer be ware when you buy from Kotulas they will not pay for any cost to return the item back to them even if it's wrong or does not work and will turn you over to collections in a heart beat. read more

Horrible. Ordered a wagon, got a tracking number, checked on line for the last month and it said it was in transit or the link wouldn't work. Sent 4 e-mails to customer service that went unanswered, spent 20 mins to get customer service on the phone on 3 different days. FInally got through and they told me the wagon was delivered 2 weeks ago. No wagon....they were unable to help me resolve the problem and told me someone would e-mail me soon but they are swamped from Hurricane Sandy. I suspect next week, they'll be swamped by the holiday rush. Buy somewhere else! Now worth the hassle to save a little money. Technically, I didn't save ANY money, just out $200 and still no wagon. read more

Placed an order for three things for my son for Christmas. I received an order confirmation and waited....and waited. I never received any other information. I inquired with the comapny and they told me two of the things were no longer available but they'd get the third out "sometime soon". The three things went together so I told them to cancel but they wouldn't give me a confirmation that it was canceled. Won't order again. read more

Placed an order for my grandson's birthday present; the store said they were worried about fraudulent credit cards so they claimed to have sent an e-mail but none was sent . when I did not respond to the e-mail they canceled the order. Now when I call they say it is out of stock. I have an unhappy grandchild because the store is not dependable and made no effort to contact me. dealing with Amazon is much better and more reliable. read more

I tried ordering a cooler from the online website about two months ago. A couple days ago I finally receive a letter via snail mail saying that I can't receive my purchase till I verify my billing address which it gave me a number to call to do so. So I called the number given and the rep said I would receive my purchase in 6-8 business days. So yesterday I check my credit card account to find that they charged me the $99.00 for my purchase but also charged me an additional 155.99 for the purchase. I called the company immediately after seeing this charge. They told me that my item was double ordered. Apparently they are associated with another company named Northern Tool and Equipment. So they put my order in from Kotulas for 99.00 and then ordered another one from Northern Tool and Equipment for 159.99. When I said I wanted the one cancelled they said fine but then wanted me to verify again my billing address and now wanted initials from they letter they sent which there weren't any on the letter. So by this point I have already waited 2 months for my purchase and by the time I would receive another letter from them it may be another 2 months. This is the most unprofessional company I have ever tried to order something. The best part of it all from the customer service to the manager staff everyone of them said it is out of our hands to help push through ymy order, they need proof I am the card holder. So the letter I recieved at my billing address, me verifying my billing address and seeing on my credit card online statement that I was double charged wasn't enough proof for them that I am the card holder. Funny I don't think most people who are trying to do illegal purchases would check there statement and say they want there original order but want there mistakes fixed. Worst company to order from for anything unless you don't mind waiting 4-6 months for your purchase and getting more the double charged for it. read more

I bought a metal sledding saucer from Kotula's to make a Captain America shield out of. Not only was the price point terrific...at least $10 below other retailers' costs, the shipping was free, the saucer arrived in less than four days and is awesomely made--and a brilliant American red-- for its purpose. I don't know where Kotula's is but the saucer was made by Flexible Flyer in Maine. Kotula's gets my vote and hooray for the USA. read more

I ordered a wine refrigerator with a granite top that cost $499 and because it was over $25 it said the shipping was free. I was not billed for shipping, however, I received a call from the freight company Kotula's hired to deliver it and they asked me if I had a freight lift to get the item off of the truck, and told me if I did not, it would cost me $85 to have them take it off the truck and put it on my driveway! I refused, telling them that I had been told the delivery was free. I called Kotula's and the very nice service rep told me that it was true, that on orders over 100 pounds that there is an additional charge for freight delivery. I told her that I thought this was deceptive advertising and she told me she agreed that their sales dept should put a disclaimer on the free delivery advertising! However, they never offered to pay for the $85 additional delivery fee, so I canceled my order and will not do business with this company again. This was a birthday gift and I was left scrambling to try to find something for my husband at the last minute. Long story short, I do not recommend purchasing anything from this company. read more