I have been taking my two dogs to Koyes for a very long time and love the place. Today I went to pick up a limited dosage of Apoquel and encountered a woman that was totally rude. She never smiled and offered me very little suggestions. Debra A. read more

If you are looking for a vet you can trust keep looking. We have used Koy for 6 years. Over the last 2 years the service and compassion have continued to decline with this vet and his team. It has been a month since our botched euthanization of our beloved friend. No blanket, rushed to say good bye, no sedative. We got to look our baby in the eye when they stopped her heart. Traumatizing. I regret not getting a second opinion, I regret trusting this vet, I regret making a follow up appt on a Friday before a 4 day weekend when they obviously just wanted to be off to head to the lake. I will have to live with my choices but I hope I can prevent a family from experience this lack of respect for life. read more

Koy Animal Clinic - Rest In Peace Snickers. - Veterinarians Near Me - Georgetown, Texas

Dr. Webster and his staff are very personable and attentive. Fair prices and great care.

Joy has proved excellent care for my animals for over 15 years. Cats and dogs have received professional and compassionate care from the doctor and staff.9 read more

We have been loyal clients for over 30 years. We loved Dr. Koy and when he retired Dr Webster took over and we never missed a beat. Dr Webster quickly caught our Goldendoodle's cancer diagnosis which resulted in a successful removal. He also saved our Labradoodle when he had an anemia issue. We have 8 rescue dogs and Koy Animal clinic is very accommodating in ordering meds from Pet MD or Chewy's or really any place cheaper. They could refuse and overcharge like most vet clinics but they don't. And we can call anytime for med refills or advice. They are NOT part of a chain of vet offices like most in town and the staff is friendly and helpful. read more

Compassionate in dealing with putting Thelma to sleep. Will continue to utilize his services. read more

I really appreciate how kind and helpful the staff is. I also appreciate how the charges/cost are always reasonable. read more

So today my dog fell off the bed got his leg stuck between the mattress and the bedframe and I thought he broke it I felt bad for my dog so I had to get them to the vet today and Koy's was right down the street from my house so I called and they got my dog Blu looked at And the best news of the day he doesn't have a broken leg thank you koy's and thank you Erica read more

Koy Animal Clinic - My dog Blu - Veterinarians Near Me - Georgetown, Texas

For what ever reason they make you sit outside in your car without letting you inside which is ridiculous. Then they overcharge you without even giving you the price before getting the service done. Vet techs seem uneducated, not empathetic and rude. They are just there to collect a paycheck. They barely answer the phone. There is dog dodo everywhere out front and for whatever reason an old dilapidated dog house that is sad to look at. They make you wait forever out front. read more

Super frustrated with Koy Animal Clinic. After being told that my dog needed emergency surgery for a lump that one vet described as likely being a very aggressive form of cancer, I received a call post-surgery saying it was a fatty tumor all along, "just as they had suspected." Kinda felt like an unnecessary surgery and an unnecessary $800 bill at that point. Add that to the fact that there have been multiple issues of confused communication. If you get routed to the voicemail, don't expect a call back. They are FINALLY letting you come inside the building with your pet, but the building reeked of urine last time I was there. They used to be a good clinic, but I'm sad to say that we'll be finding another vet after yet another issue with this clinic. read more

Moved to Koy Animal clinic after my vet of over 30 years retired ( Dr. Henry Meyer, Riverside Vet ) Very impressed with everyone at Koy. From the meet and greet with Dr. Webster to recent surgery on my Malinois, very happy to have a vet close to home! read more

ive taken my animals to Koy for the last 5 years. my 23-year-old cat was dying toda and suffering. When I calledfor an appointment for euthanasia, they couldn't fit me in for at least a week. they also said its standard practice that vets would not offer euthanasia to new patient, which was nit true. I will never use koy again. I wish there was a 0-star rating for this place. read more

We've been using Koy animal clinic since 1993 because there honest , warm and caring , they don't just attend your furr baby's but they help to put you at ease . Over the years they have care for and nurses our animals back to health and without bankrupting you , they have always gone up and beyond . If your pets ever need anything koy is the place to go . Thank you guys so much for taking such amazing care of kitty,gizmo and Archie read more

Koy Animal Clinic - Sorry for the mess i has just moved .... couldn't find my jeans - Veterinarians Near Me - Georgetown, Texas

Koy animal clinic charged for services not rendered, specifically on 8/20/21 charged for a $42 well visit and gave an unauthorized and not agreed to shot for $28 when we took our dog in for an ear cleaning. We only agreed to a cleaning not the extra charges they added. They were to do a second application of the gel on 8/26 and refused to perform the service we had already paid for, more below. Total for that was $125.50 Additionally their staff gave my spouse a verbal estimate for tooth cleaning on 8/17/2021 for $250-300. When I took our pet In on 8/24 for the cleaning they told me they do not give verbal estimates and in the process called my spouse a liar. On that day the story changed and I was presented with a sheet of over $300 additional charges related to the teeth cleaning and that wasn't even the full estimate of cost. When I questioned them the story changed again and they said well you need an estimate and their staff became argumentative. I told them I was not there to argue and well aware of what they told my spouse. They then go and fabricate an estimate of $498.80 and hand that to me. I asked for my dog back and went on my way. 8/25 my spouse calls to see when to bring in our dog for the second application of the ear cleaner. The one we already paid for and they then say they will not perform the service. They did give that gel for us to self administer and told her they are giving us our records and we are no longer a client. Clearly poor communication with the staff and we are gladly moving on to a more ethical and transparent vet for the care of our aging dogs. They only take your pet from your car, do not let anyone in the building, no questions or discussion on treatment or costs and when you do raise concerns they just backhandedly end the relationship. I asked to speak with the owner and have attempted to call but they do not answer their phone. Strongly suggest others to not give them your business. read more

I brought my two cats in for regular checkups. They were prompt in getting us back, Amber was really nice and the office was clean. Dr. Webster was great, the visits were super quick and costs was reasonable. Everyone was very professional. read more

I adopted a kitten that turned out to have a "mental" problem where it would eat non-food items. He ate something that gave him a blockage, he got very sick and we thought he might die. Koy helped but it cost a lot of money. We did our best to keep all small objects out of the kitten's reach, but within a few months he got into a trash can and ate a plastic wrapper. This one was a more serious blockage and Koy wanted a lot more money to do exploratory surgery. We could not afford it, so they asked us to surrender the kitten to them and they would handle it. I signed him over to Koy and said my goodbyes to him. They never told me what happened to him, but when we went to adopt another kitten from the Williamson County shelter, they said we were not allowed to get one because Koy had told them we abandoned the kitten! Unbelievable! read more

Staff has zero customer service skills. They have rap music blaring in the back, I'm sorry for those animals back there. The young female person that brought my animal back to be was beyond juvenile in her behavior. The older lady at the front desk with blond hair was gruff, short tempered and acted like she was better than me. All the women there perk up the minute a man comes thru the door but if you are a middle aged woman, just sit there and shut up and they will get to you when they want to. read more

I have been taking my 13 year old goldendoodle to one of those large Vetinary hospitals for over two years where you get the next available vet and then get up sold and overcharged. I found Koy Animal Clinic which was a breath of fresh air. Treated me fairly with professionalism and respect and treated my pup like gold. The staff is friendly and welcoming and Dr Webster is top notch. They make you feel as if you are their only patient. I highly recommend them. Great Vetinary clinic. read more

I have been going to Koy's since 2006 and have been very happy with them. Dr. Webster sees my two male cats and Dr Hensley sees my female dog. The cats have been "trouble free" but my dog has had a couple of serious issues. Dr. Hensley has worked with us to get the correct specialists involved, then made sure she was always up to date on my dog's situation. The front office staff has always been nice to me. I have seen other posts on other review sites talk about the front office being rude but it must be with someone I have never met as the people I deal with always go out of their way to check you in, check you out, and get your meds ready in a friendly manner. Couldn't ask for a better front office staff. Koy's makes you feel that your animal and you are important. If you live in the Georgetown area I highly recommend them. read more

I have been going here for decades now! We loved Dr.Koy and now we love Dr. Webster. They are reasonably priced and don't run unnecessary tests. They have helped us through some tough situations through the years. I have always felt like I was there number one priority. I normally don't have to wait very long to get in for my appointments. I think the front desk ladies are great! read more

Staff here was very caring .We took my brother in laws dog after he passed away and he needed extensive dental care. He had the surgery and someone followed up to check on him. They were very fair in what they charged and there office visits are affordable unlike other vets in this area. Would highly recommend read more

I'm so sad to say that we I had a terrible experience here today. We had to put my mom's sweet dog down and really wish we had chosen a different vet to go to. I came with her for support and I'm SO GLAD I DID. I don't even want to think about her being here by herself after this experience. First off, I was told ahead of time that we wouldn't have to wait very long in the waiting room (for obvious reasons) because we had an appointment. Well, we waited almost 30 minutes!! My poor mom was a mess. Then when we got back into the exam room, the vet didn't say one word to us. There was just awkward silence. He hardly even made eye contact with my mom, would only look at the dog. Didn't explain what he was going to do, what to expect, how my mom could participate...no preparation, no details. Terrible bedside manner. Finally, once the procedure was over and the body packed up for home burial, the nurse showed some compassion towards us when she brought out the body. I'm so sad. This vet clinic made a very hard experience even worse. It shouldn't be that way. I hope this review gets read and considered because I hope we are the last people that have to go through this type of loss in this manner. read more

I can't say enough good about this place. Our usual vet is a different company due to location, but Koy was there for us in an emergency today, and I'm so thankful! Our pup was chewing on branches while his daddy cut a tree down and ended up with a large stick caught firmly on the roof of his mouth. Attempts to dislodge it were in vain, so we took him to the closet place we knew of, Koy Vet Clinic. Even without an appointment, and in the middle of the coronavirus lockdown, they took our boy in and immediately went to work, no questions asked. They kept us aware throughout by coming out to our Jeep multiple times while we waited and letting us know what they were doing and how it was going. We were in and out within an hour, most of which was spent waiting for our pup to wake up from sedation. They were kind, quick, and incredibly fairly priced. We're so thankful they took our boy in right away and got him all fixed up. Thank you so much, Koy Vet Clinic!!! read more

Not good customer service. Not patient-centered. Office staffer, Addie, is too rude for our family and pets.

This vet has gone downhill. They are mean, unfriendly and they gossip about their clients. One girl is so hostile that my husband refuses to even go there any more. They only treat your pet by taking it out of the room. They are very pricey and opinionated. The care is mediocre and you will always feel dismissed. read more

I've been taking my dogs here for 9 years and I have NEVER experienced such rude customer service until the last year from the receptionist Addie. Seriously one of the rudest people I have ever met or come across. Every single time I bring Jack and Zoe there she never smiles, never even makes eye contact, and always acts like she is pissed off at everything, I can even tell it's her over the phone by the rude and unhappy tone of voice. SHE makes me not want to take me babies there ever again. Aside from her, everyone else is amazing but I can't trust someone like that to take care of my dogs who mean everything to me. Time to take my babies and my money somewhere else. read more

Koy Animal Clinic - Veterinarians Near Me - Georgetown, Texas

I've taken my two dogs to Koy Animal Clinic for the last eleven years, and have always been happy with the high-quality care they received. In this last year, one of our dogs became ill with chronic kidney failure. We had to take him to an emergency vet clinic elsewhere when it began, and we were told that he was weeks away from death. On follow-up with Dr Webster at Koy, he suggested showing us how to give our dog daily sub-cutaneous fluids, and ways to manage his disease that might extend his life in a high-quality manner. That was almost a year ago. Our sweet dog just lost his fight this week, but Dr Webster and the wonderful, warm staff at Koy gave him and us a priceless extra happy year with him. They were available to answer my questions, to make changes when needed, and to cheer on his progress. Dr Webster was able to support us when it was time to say goodbye, and the procedure was peaceful, very quick and very gentle. I cant say enough wonderful things about Dr Webster and all of the kind and caring techs. This is a clinic that gives high-quality care AND bedside manner. What more is there to ask for with a vet? read more

I have been taking our dogs here for over 13 years and have had nothing but fantastic service here. Reading the negative reviews on here is absolutely NOT the experience I have had here. They are friendly, personable, professional and knowledgeable. We currently have a special needs dog and Dr Alcaino has been nothing but fantastic! She has called me multiple times to find out how Lily is doing. At one point we were pretty sure we would need to put her down and Dr Alcaino wanted to check her out and found that she was diabetic and helped us figure out how to manage it. I highly recommend them! read more

I took my pure bred whippet puppy to Koy animal clinic the day I bought him. They've taken care of him with vaccines. One of which caused him to collapse. Then he came down with demodex. His treatment is dips for 6 weeks weekly. I brought him here before 8am leaving him til 2pm. When I came to pick him up they hadn't touched him. Hadn't dipped him. He's been sitting in a crate for 6 hours. He hadn't eaten or had a drink. No one has been taking care of him. I'm livid and won't be back. I'm taking both my whippets to Goodwater. I don't appreciate this kind of service and it makes me really sad. They don't seem to care. No one apologized or even seemed sorry. The supervisor should've come out front to talk to me. Nope don't care. Sorry for coming here. read more

I am devastated with the loss of my 14 year old toy poodle. We've been taking her to Koy since moving here 6 yrs ago. She was recently diagnosed with Cushings disease and was due for her first 2 week blood test when the previous Saturday she exhibited signs of respiratory distress. Koy was already closed for the weekend so we took her to the Emergency Pet hospital in Round Rock. We discovered she had a collapsed trachea and had to put her to sleep. The hospital sent her records to Koy. Now it is almost two weeks later and Koy has yet to contact me. A phone call or card would be appreciated . This callousness is unconscionable. I received a bouquet of 18 fresh long stem roses with a condolence card from Chewy.com today which absolutely astonished me. But her vet can't bother. read more

We love Koy Animal Clinic. My family has taken our pets here for more than 20-years. We loved Dr. Koy and now we love Dr. Webster. Everyone is so compassionate and you can tell that they really love animals. We kept taking our pets here when we lived in San Marcos for a few years, even though it was a 2-hour round trip drive. I couldn't imagine going to another vet. read more

I absolutely adore Koy Animal Clinic - so much so that when I moved from Georgetown to Austin, they've continued to be the vet for my dog. Not only do they treat Scarlett as one of their own, they are always incredibly helpful. Now with the addition of a new puppy in the family, they are awesome at last minute emergencies (bacterial stomach funk is no fun for a 10 week old!) I'm so thankful for their love and service to these animals, and am so grateful I found out about them through Georgetown Animal Outreach. Looking forward to working with them for the rest of my "babies'" lives. read more

I just moved to Georgetown so I had to get a new veterinarian I'd heard good things about Koy. I have a little Yorki when I moved into my new house he was itchy got a couple sorestook him to see Dr. House they were wonderful professional and kind my Riley is a bit of a diva he was very sweet and kind and put up with my Riley's nonsense LOL I highly recommend them they treat them just like they're your baby and then they check on them hundred percent say go see them I don't think you'll be disappointed again I thank you Dr. house for making my baby all better read more

Myself, daughter & 2 grandkids took Sadie to Dr Webster on Mon October 10, 2016 to be put to sleep as she had gone blind & was unable to stand up & was losing weight. Sadie was 17. I told Dr Webster the last time I had to do this with Beauty age 16 the vet gave her a tiny shot she did feel & she just went to sleep in my lap. Dr Webster gave Sadie a shot in muscle that severely hurt her & she screamed out in pain. Then the tiny shot. He never told me he intended to hurt her like he did. I would never go there again to have my next cat I adopt go thru pain or let any animal go in back room alone as they wanted to do. read more

They misdiagnosed my puppy 3 different times with life threatening diseases and viruses, wasted $400 on medication I didn't need. Never going back!!! read more

We have been taking our dogs to Dr. Koy for over 20 years. Doctors Koy and Webster and their entire staff have provided our pups and us with the highest levels of professionalism, competence, and concern. Some of our pets have gone through their entire lives with us from puppy care to end of life decisions and care with the Dr. and staff at Koy helping every step of the way. Thses are very good people who know their medicine and we highly recommend them. read more

This place is really good. Reliable, and they're not trying to squeeze money out of you like crazy. Just nice, knowledgable people.

Brought my cat in this morning for what I thought was a stomach bug of come kind. I was being helped by a new young doctor who took my cat to the "back" to draw blood and to give him a hydration treatment. A few minutes later the nurse returns to collects my carrier without explanation. Then the doctor returned and informed me that my cat had bit her so she was going to report it to the local animal control and that I could not have my cat back. When I went a little bonkers, another doctor came in and explained that this was fairly routine and that I would be able to take my cat home for a 10 day quarantine once the report was filed. But meanwhile they had to keep my cat until the report was filed. Three hours later I returned to pick my cat up and found out that the 10 day quarantine was to occur at the local ANIMAL SHELTER and I would not be able to see him, hold him, or touch him for 10 days. Stay away from these bozo's....they lie, they're clearly incompetent (as any vet that doesn't know about or prepare for animal bites in their line of work probably shouldn't be a vet imho.) After 20 years of putting my trust in them, I will never set foot on to their property again. Dr. Koy, a great vet who started the practice is long retired. Save your pet's life and go somewhere else. read more

They OVER charge you and give your pets shots without first clearing it with the owners. I dropped my mom's dog off with specific instructions to bath him and wrap his foot which he has been chewing on. I explained that the little guy had already seen several vets already. When I picked him up they had charged for a rabies shot (which if they had bothered to ask I could have provided them proof he had a current) gave him a shot (not authorized) tried to bill me for antibiotic's which I refused as I told them he had already had a dose for over a month. I wrote a letter and have yet to either receive a refund or a call from them. I brought him in for a bath and to wrap his foot....Original bill $195.60....after taking the pilsl off I paid them $173.60. Fast forward and my 79 year old mother takes him back to them to re-bandage him foot and they charge her $70.00 (included a Elizabethan collar for $10).......I would NOT recommend them to anyone. Their lack of responsiveness to my letter concerns me. read more

Dr. Webster and his staff at Koy Animal Clinic are the best ever. I would recommend that every one with a pet use Dr. Koy for their pet's care. read more