They don't close at 8pm like their website says. Went in there at 6:45pm today and the office was…read moreempty and I was told that they were "closed" even though it was 6:55pm. Update your hours on your website!!!!!!!!!!! That is what a website is for.

We sold a vehicle to these folks. They sold it to someone, but left it in our name. Now someone is…read moredriving around getting tickets in our name. Be Careful of these people !!!!

The online setup to sell my old Lexus was pretty fast even on a weekend. Initially impressed. The…read moreoffer needed approval which came in less than a day and at a pretty good price. The video inspection my wife did in a few minutes. The pickup was another story. Several attempts to get the car picked up....a time that was to be confirmed. Poor communication. No text or call that the driver was running 2-3 hours late. Rearranged my day to be home to be home for this so I was a bit annoyed. Also if you use them make sure you do the online setup forms with the phone number you want them to text or call. They do not change it no matter how many times you ask them to do so. When the transporter actually arrives everything is fast and efficient. A pretty good service but their logistics could use some work.

I had an appointment set up to appraise two vehicles. The representative Hamza, slept through my…read morewhole 8am appointment and decided to text me at 8:59 am that his "supervisor" did not want to make an offer on the "vehicle" meaning they did not even consider I am offering two vehicles. This wasted my morning was very unprofessional. Please see screenshots below:

I had already done quite a bit of research and had spoken with another broker before contacting…read moreModern, so I had a pretty good sense of the market and what I wanted. What stood out from the beginning was the transparency. Modern's fee was clearly explained upfront, and Z took the time to explain how the process worked and what he would handle for me. I was also very specific about the car: an IONIQ 5 Limited RWD in Digital Teal with the Dark Green interior, with no dealer-added accessories. At a time when buyers in other parts of the country were reporting waiting lists for this model, Z found the exact combination I wanted at Riverside Hyundai. Just seven days after my first contact with him, I got the call that my car was available. He also negotiated a deal I was very happy with and structured the lease with $0 out of pocket at signing, with the available Hyundai and California incentives covering the drive-off costs. What I appreciated most was that Z didn't disappear once he found the car. He stayed involved through the credit application, contract, and delivery process. Before I signed, he gave me the exact numbers and terms I should see in the contract so I could make sure everything matched what we had agreed to. He also prepared me for the finance conversation and told me to contact him before agreeing to anything additional if something changed. That made the whole process much less stressful. Instead of trying to decipher a lease contract and dealership finance conversation on my own, I had someone knowledgeable in my corner who already knew exactly what the deal was supposed to look like. Z was responsive, straightforward, and easy to work with throughout the process. I would definitely use Modern Auto Brokers again.

Z is off the charts amazing! Honestly everything in life should only be as easy as buying a new car…read morewith Zouhair's services. My car was on the fritz in a big way. Basically my dash board lit up like a Christmas tree. It was time to find a new reliable car that was within my budget. Full disclosure, a friend of mine gifted me Z's services, however now having been through this experience, I do not foresee ever getting a car without Z. I was hesitant about it at first--it seemed too good to be true. But after speaking with Z, he immediately put us at ease. He is genuine and he really cares about his clients and making sure it's the right fit for them. He helped us identify what we wanted right down to the color and trim. He even introduced us to some options we never would have imagined for ourselves and it turned out to be the perfect match for us. Z even went as far as walking us through the financing options and weighing whether it would be better for us to purchase or lease. He spelled out the numbers and guided us to make the decision that was truly in our best interest. And then he even held our hand through filling out all of the forms. Things we would have been apprehensive about at a dealership, he simplified and allayed all of our fears. And as if that weren't enough, not only did we never step foot in a dealership--he had the documents delivered to us electronically and the car delivered to our home - same day!!! Once we identified exactly what we wanted, he negotiated a price we never thought we could have had and had it delivered to our door. It was unbelievable. I've shopped for and purchased cars before and the process was miserable and I always walked away wondering if I could have done better. This without a doubt was the best process ever. Not only do I have no doubt we got an unbelievable deal, but also, we got more options than we ever could have hoped for. We are so thrilled and grateful every time we drive. And there's more! Z even helped me get quotes to sell my old car and guided me to get the best rate. I was blown away by how much I got for my old vehicle. It was way more than I had imagined and was higher than the KBB listed value! Even after I've had my car, Z made it clear to call him first if there are ever any issues. I did and again, it was like magic--he had a solution and it was way better than had I not called. Z is a true gem. I wish there were more people with so much heart, passion, and caring as him. The world is definitely a better place with Z in it! If you have any doubt, don't even think about it--enlist Z's help in finding, buying, or leasing your next car--SO worth it!

Got my first loan car there. Car was clean and drives like a dream. Very communicative with me as…read morewell. Thank you

SCAM CITY - BUYERS BEWARE…read more Buckle up, story time. I've been looking for a Lexus SUV for my family for a while. I saw Vision Hankook on Cars.com, and the LX570 was priced very competitively and looked amazing in pics. I spoke with Mateen, who was very eager and friendly, so this gave me high hopes. He also texted me videos and even more pictures, which had me salivating, thinking it was an amazing deal. I WAS WRONG. As I'm coming from San Diego (2 hours south via train), I told him it was important that the car be ready for me to see and that a local mechanic (near the dealership) review it. I would obviously pay for this service. Mateen had no issues with this and was *confident* the car would pass with flying colors - perfect! Our appointment was set for the following day at 11 am. The following morning, I take the day off work and book a train ticket to head up for our mutually agreed appointment, less than 24 hours prior. This is where things go wrong. 3/4 of the way up to our appointment, I received a text: "I apologize for today, I have to cancel, I just found out the owner sent the car to auction yesterday afternoon, it won't be possible to view the car today, it should be back tomorrow, can you come tomorrow?" ABSOLUTELY NOT. But also, why would you take a car to sell at auction, then tell me it will be there tomorrow? Mind you, Mateen had sent me pictures of the car the afternoon prior, so I don't know when this would have happened. I explain that I am on the train and will not cancel the appointment; I will still go to his office, OR I will take an Uber to see the car at the auction. At this point, I am committed. I could sense that scared Mateen a little. He scrambled, said the owner had been notified, and that he would have the car at the dealership by 4 pm that same day. Extremely frustrated by the lack of communication and professionalism, but I've already committed time/money to this journey, so I'd like to see it through. When I arrived at his office, Mateen greeted me very apologetically and had me wait in one of the cubicles next to what looked like a TikTok spam bot center with multiple cellphones ringing and chirping over and over. I informed Mateen that I'd like to speak with the owner and find out where the car was so I could see it at the auction. He said we were in luck! The car was on its way. Great!! 15, 20, 30, 45 minutes go by. I ask Mateen, "Do we have an ETA? If the car isn't coming, I need to book a train home." He says, "Oh, let me get the owner." Out comes another man, whose name I was not able to remember, and he says, "Oh, the car is next door at the mechanic." Weird, it was supposed to be at the auction...? "Yes, it WAS at the auction, but we just got here because we found a small leak in the radiator, and we are replacing it now for you - you can go see it if you want." I AM SO GLAD I LOOKED AT IT.............. HALF OF THE ENGINE WAS OUT (I have pictures) The intake manifold was off the engine, there was dried coolant all over the block and in the intake port itself. This means there was a gasket leak, and it probably overheated. Not only that, the mechanic didn't even have the car on proper jack stands or a lift; the front wheels were off, and the car was sitting on its base suspension on the ground!!! What probably happened was, they KNEW a mechanic would call this out, so they tried buying time to quickly fix it/patch it up so I (or some other sucker) would buy it, not knowing about the ticking time bomb under the hood. As someone who has worked on engines before, I know that whole process takes time, removing the sensors, bolts, manifold, etc. So the car was NEVER at the auction, and they were caught in a lie! After all this, Mateen, knowing I had just caught on to their ruse, has the gall to ask, "So would you like to come back and test-drive tomorrow?" Needless to say, Mateen, I would not... Like I said - BUYER BEWARE

Delivered an unsafe trailer to use. And had to leave for what ever reason. Not a company I would…read moreuse to make a delivery.

Been using Miguel for years. Great service. Very professional and punctual. Would recommend to…read moreANYONE.