As an 85 year old woman I had to finally admit that I needed the help of a walker with a seat…read more Unfortunately my Orthopedic PA put the wrong code in for a walker without a seat. My Orthopedic office is in Naperville and are not open on Saturday. My Agent Nicholas Umek realized that my script was wrong so of course I got the correct one without waiting until Monday. I have very good medical coverage with Medicare and BC/BS so let's see if having the wrong code works. Nicholas was so kind and helpful. He answered all of my questions without trying to rush me. He demonstrated the walker so I understood the workings. I was hesitant with the brakes but Nicholas assured me I wouldn't harm them it was because they are new. JD Brown was recommended by my pharmacy and I in turn would recommend them to anyone in need of medical supplies. Nicholas is my person to recommend asking for to feel understood and never rushed. There was a bit of paperwork involved but again he was tolerant and didn't rush me. Kudos to JD Brown and their awesome Agent Nicholas Umek.

I bought a electric lift chair from JD Browns a few years back and although the remote needed…read morechanging after 3 years of usage the chair itself is a great purchase

They have always been pleasant to deal with and have had all the supplies I've needed. Very good…read moreservice and insurance covered everything.

I had used them for a few years for my oxygen. Last December I was informed they would no longer be…read moresupplying oxygen after the first of the year. With a great deal of trouble, doctors visits, new testing...I found a new supplier. The new supplier delivered their equipment Jan 19 th. I called home air that day and they picked their equipment the following week. I got a bill from home air for service from January 17th to February 17th. I had used their equipment for two days. I called and was met with threats of collections. They were trying to double bill me. I had already paid .

I'm surprised nobody has helped us place yet and it's been open for about a year. Personally I feel…read morelike this is a strange concept store. I've never seen a liquor store used with a medical store at the same time. It sounds very counterintuitive as in for the idea of going in for medicine I suppose to help you but it sells liquor which isn't good for you unless you're really trying to numb away the pain. This store also features a UPS store. The staff here wasn't too friendly either just from walking in. The liquor store portion is actually pretty minimal. The selection doesn't compare to an average liquor store either I was assuming that this place would be almost like a Binnys. Also featured here are equipment for health like canes, wheelchairs, various medicines. You can even find snacks and Munchies that you can find at any convenience store too. The location isn't the safest either just because of the sketchy Hotel behind it. Selection is minimal on snacks , overall I was not a fan of the store.

To all immigrant entrepreneurs: American welcomes you, loves you, wants you to enjoy freedom, open…read morea successful business & make lots of American money. Just please the courtesy to hire one, just one, American who's capable of communicating in English. A customer shouldn't need be proficient in Punjabi to do business with you. When the customer calls first and provides his/her insurance data, please learn how to say, "Yes, we accept that insurance" or "No, sorry. We're out of network." Because when the customer gets off the phone, jumps in the car, fights traffic to get there... only to speak to the exact same person that was on the telephone earlier... but now won't accept the insurance, the customer might be one of those Americans who comes home, gets on Yelp!, and leaves a negative review.

The Basingers on N. Ottawa st in Joliet is wonderful the head woman is so helpful and will…read moreprescriptions right away only Basingers I will go to. The Mary Crest Location is awful they are rude never have what you need everything is always wrong. And they treat customers like crap at that location. Before my disabled brother passed Basingers on Jefferson st in Joliet never had his supplies I spent thousands of dollars while they charged his insurance I wish I knew about the Ottawa st Location then would of saved me so many headaches smh.

One of the worst customer service experiences I have ever had. This guy and his wife was rude to…read moremy mother and to me. He wouldn't even give me his his name and was demanding money for a medical device over the phone wirh no documentation. He threatened to cancel the order to my 91 year old mother. When I asked for a receipt or some sort of documentation for the walker order prior to my giving him a credit card over the phone, he canceled the order. Nothing like a call on a Sunday night out of the blue and him throwing the phone at his wife to talk with me and calling me crazy. That seems like a projection to me.

I was looking for something specific. The lady that works there was EXTREMELY RUDE from the minute…read moremy daughter and I walked in. She was a bigger woman, probably didn't want to have to get up. Then she said I called it the wrong thing, when everything I have looked at calls it a compression glove. Showed me the WRONG item, and what I asked for was right next to what she showed me. Then when I told her, she got even more rude! Do yourself a favor and find another medical supply store! I actually found what I wanted at Walmart and Amazon for a lot cheaper, with much nicer people.

Wasn't impressed with this place. Didn't have much in stock for what I needed and it was way over…read morepriced. Felt like I was getting attitude when I inquired about getting a wrist brace. I ended up going elsewhere.

HORRIBLE. Husband went in to pick up supplies for his cpap (which we were told by Moe that they…read moresell) and he was told that the only way they would get parts for him was if we got a new machine!! Fraud to Humana and Medicare. They were rude and nasty. Turned them in to BBB and to Humana.

From the owner: Pharmacy and durable medical equipmentread more

What a really great store! Came here during Black Friday weekend, great and vast selection of…read moreshoes! They got so much (Carhart) apparel. Stuff for heavy duty outdoors work. They also got other work apparel stuff such as scrubs and reflective jackets but I didn't venture over there. Staff was really friendly and accommodating during my visit.

Customer Service was great. The guy there helped me out a lot and answered the questions when I…read morehad them

I had a medical procedure Friday and needed medical assistance before my 10am appointment on sat. I…read morechecked the night before and again in the morning about their hours. I called and the hours said sat 9am open. I got up at 7:30 so to be there by 9. When I arrived a few minutes after 9 am the door was locked. I called three times and waited 30 minutes outside. I went to 10 appointment bleeding . I'll take my business elsewhere since they cannot hire people to open the shop.

From the owner: We are a family-owned business located in downtown Mount Prospect, Il. Being family-owned and…read moreoperated allows us to be more flexible with prices and service. Being in the home care field for more 15 years we've come to understand the needs of our older adults at their homes. We are here to help you stay at home be more safer and manageable for yourself and your loved ones. We are always more than happy to share what we've learned throughout the years. Walk-Ins welcomed!! No Appointment needed * Bedroom/Bathroom Safety * Diabetic Wear * Compression Stockings and support * Hand/Knee Braces * Patient Lifts (Hoyer)- Manual & Power * Lift Chairs/Recliners * Hospital Beds * Mobility- Wheelchairs** Knee Scooters** Rollator/ Walkers Crutches/Walking Canes & Accessories Power Scooters (** Rental and Purchase)

I was so relieved when I found Apria after my last experience with Prism Health (nightmare) I was…read moredreading the process I had gone thru in the past getting new equipment. Apria made me realize there are still companies with excellent customer service left in this world. A huge thank you to both Kassie and Ryan for your abilities to quickly and smoothly get me the equipment I need delivered. 5

I've had nothing but issues with this company. They just send you equipment without checking how…read moreyour doing or what you actually need. Several calls to them have gone unanswered. Thier hours are not conducive to working people so if you need help with your equipment or a fitting, you are out of luck and your machine continues to be unusable. Nothing but frustration from the start.

Great place, very supportive team. Friendly receptionist and staff. Everyone was very nice and…read morethe Dr took much time that was needed for understanding my concerns.

Staff is always friendly and Dr. Warren will take as much time as needed to get treatment right.read more