I bought a pair of ray ban metas on the 3rd of September, I tried to return them today September…read more8th and there telling me there's a scratch on the lens thats bs I took really good care of them and kept them in the case when they were not on my face I decided they weren't for me sunglass huts 30 day return policy is a joke I'm happy to never spending my money there again

What a garbage store and staff. If I could go anywhere else I would but sadly, this is the only…read morelocation near me where I could get a pair of screws to fix my sunglasses. I went into the store early June and the staff were okay but clearly annoyed that all I was worth was a $5 sale. I didn't know at the time, but the person who helped me was the manager. I was told it would take a week or two to arrive and they would call me when it did. Three to four weeks goes by and I call for an update and a female employee answers, looks into it and says she expects it to arrive in the next day or so and will call me back. Another few weeks go by with no call and I call to follow up (it's now been close to 2 months) and the parts have arrived and have been in the store for god knows how long and of course no call. I ask for the name of the manager as I would like to share my thoughts on some pretty terrible customer service I've experienced. The female sales person suddenly is not so helpful, can barely muster the name or contact details for the store manager and tells me that I should call back another time as she is new and doesn't know any procedures on how to resolve complaints (e.g. no email, customer service process, when a manager will be back, etc.). At any rate, I recommend you go anywhere but to that location. They've lost a customer in me and I plan to tell anyone and everyone I know not to go there. That one day I may have been a $5 sale and nothing to write home about for your daily sales total or commission if you make any, but that's not to say I wouldn't have purchased more another day or recommended friends to visit that location in the future. Pretty darn poor customer service if I do say so myself and rather unfortunate that you think treating people like that in a customer service industry is okay.

i love these guys. i always walk in with busted glasses due to drinking too much, face smashing,…read moreetc and they always smile and go NOW WHAT DID YOU DO THIS TIME??? and then tell me it's not my fault and fix them so fast and for so cheap and while telling me interesting and informative things at the same time. they are the boys they deserve everything including your business. 15/10

FANTASTIC customer service! I (stupidly) sat on a new pair of glasses and bent the left temple. I…read morewas expecting to spend either time and money getting them fixed, or have to buy a new pair entirely, but the owner fixed them in less than 30 seconds. And he wouldn't let me pay. Such a relieving experience.

Worst customer service imaginable. I asked their advice on whether my new glasses were likely to…read morecome in before I left town for vacation, and, as my departure date was two weeks away, they told me it was highly likely the glasses would be delivered in time, but there's no guarantee, and I could have them delivered to the store instead if I wanted to. They neglected to mention a few crucial facts: 1. Once the glasses arrive at the store, they can't be picked up until the in-house optician inspects them; 2. The in-house optician was on vacation for the next two weeks; 3. No substitue optician would be filling in; 4. Once the glasses are delivered to a WP store, they're stuck at that store and cannot be delivered to a different WP store (where the optician could examine them and release them to the customer), nor could an optician from a different store come to their location. For me, these facts amounted to my glasses being physically present in the store for over a week while they refused to give them to me, as their optician was scheduled to return from vacation the day after I left town for mine. I explained to the staff that I was going to be doing multiple long drives for which I really should be wearing my new prescription for safety's sake, but they kept refusing to consider any way of resolving the situation other than holding my glasses hostage until I returned from my trip. Had they been honest with me about the optician situation when I ordered the glasses, I would have had them sent directly to my home and received them in plenty of time. I will most definitely not be shopping at Warby Parker again.

I came into the Logan 14th St. location. I asked some questions about how they were displaying…read moretheir products in a very respectful way. The staff was extremely condescending and disrespectful to me and my partner. They think they are selling art to the world. In reality they're selling overpriced plastic frames. I've never felt so looked down upon until I came here. I get that they have some good products and that they have a good name. But these people working, they were extremely rude and thinking that they were saving the world when, in fact, they were doing things like the rest of us do which Is getting a paycheck. They need to do better and stop being so arrogant. Don't take their guff when you go there. Push back if they are rude to you.

I popped into this store the other day to tighten my glasses. This has become my favorite glasses…read morebrand. They are pricey but are such high quality. They are so thin and lightweight I usually forget I'm wearing them. I have had the same pair for about two years and they look fabulous still. The store in Georgetown is like a third of the size of the one in Los Angeles. Parking even on a weekday is very tricky because they have have taken up a bunch of parking spots to widen the sidewalks for better social distancing.

I brought an older pair of Mykitas to this store because I lost one of the silicone ear pads. I was…read moremore than willing to buy a replacement t for these excellent frames. Instead, they swapped out ALL of the silicone ear and nose pads along with giving everything a thorough clean. Yes, these are considerably more expensive than most other frames, but they last forever and the customer service is outstanding!

I came here to get lenses for a new frame I got abroad. Would say they're pretty friendly and…read moreknowledgeable about lenses; they even let me try out a basic lens option for my first time since I've never tried it before. Pretty fast and straightforward with the info. The dog is cute too! Will say service can be delayed/interrupted though if there are multiple customers in the store.

Awesome!! Service was great the whole time. It's essentially a party in the front room. Trying on…read morefun frames, dancing to music, playing fetch with the owner's puppy. Dr. Goldberg was knowledgable and friendly. Their selection of frames was immaculate which is so dangerous for me. They didn't push me into anything though and advised well, based on my style and what I was liking and disliking.

I purchased a pair of sunglasses. Just what I wanted. I like that I can take them to my optometrist…read moreand have my prescription put in.

I really needed a few pairs of sunglasses and I found everything I needed here and it had a better…read moredeal than anywhere else including the same Sunglasses Hut in Tysons and Alexandria. So, I highly recommend this specific location. If there're any Asians or people with similar nose shape reading this, go to this store! All the other stores had sunglasses that have such high nose bridge, which sits on my cheek, so any Asian who wears such a design will have this long horizontal line in the middle of their face. Here they have TB certain styles that work for Asian nose and many more including Coach designs which I didn't see in the actual Coach store. I ended up getting 2 pairs and another one a few days later. Very satisfied.

I need to report an extremely disturbing experience at a Nordstrom Rack store during a recent visit…read morewith my husband. We were shopping for outfits for our son's graduation, which should have been a positive and memorable occasion. Instead, I was subjected to unprofessional, confrontational, and ultimately abusive behavior by a fitting room associate. Upon approaching the fitting room, I followed the associate's directions regarding where to place my cart, although her instructions were inconsistent and unclear. Inside the dressing room, I found a shirt that had been left behind by a previous customer. After trying on approximately seven items, I returned them to hangers and exited the fitting room. At that point, the associate demanded that I remove and hang the shirt that I had not brought into the dressing room. I explained that it was not mine. She became visibly frustrated, entered the room herself, and then shifted her focus to insisting that I return all of my items to the exact locations on the sales floor where I had found them. I placed the clothing neatly on the rack provided near the fitting room, which is standard practice in most retail stores. I declined to return the items to the sales floor, as that is typically handled by store staff to ensure proper organization. The situation escalated significantly when the associate followed me out of the fitting area and toward the front of the store, continuing to confront me. She then called me a "horrible human being" and used an additional demeaning term toward me. Racially motivated ! Being followed and verbally insulted while exiting the store was both shocking and unacceptable. I think she forgot what her job actually was and that was too curate the clothing, and to rehang them up she had the nerve to continue following me and would have exited the store to follow me. Had someone else stopped her I am a 50-year-old customer who has shopped in retail stores my entire life, and I have never experienced anything remotely like this. This interaction was not only unprofessional but crossed the line into harassment. this incident be investigated thoroughly. No customer should be treated in this manner under any circumstances. I would also appreciate a response outlining what steps will be taken to address this situation and ensure it does not happen to others. Huge thumbs down to this store and this horrible little twit

Whew weeee!! This…read morelocation was something to talk about. I have been dying to get in this place for years but always on a tight schedule to get elsewhere. This was a Lion and Tigers and Bears OH MY situation! It's quite crowded in here. Not cluttered but crowded. They have soooo much stuff and it's all in order. This place could be 2-3 floors easy!! I saw all of my fav brands at great prices. They have a huge selection of high-end wear for a great price. They have a huge selection of summer, spring and winter wear. The cosmetics and body care... chef's kiss!! They have everything in every color/ scent/ size!! Cool accessories, luggage galore, etc. I did not take a gander at the shoes as I had a show nearby to attend. I bought 2 gorge blouses and a short sleeve loose fitting denim blue top. I will revisit very soon for some more shopping greatness.

Want to see above the crowd? This shop is not for the 20/20's. I always walk away loving my four…read moreeyes. Over 35 years, I have loved Tony and over 20 years for Yolanda! Come get your Insight on for the most stylish vision you've ever seen.

I highly recommend. Yolanda & Tony are first class & experts in helping you match the perfect…read moreframes to your face. I wouldn't buy glasses from anywhere else. Thanks for an AMAZING experience!

I would like commend an employee at your Georgetown location, Zakiya Ahmed. This lady is off the…read morechain FANTASTIC in all areas. She was extremely knowledgeable, patient, professional, she went above and beyond to give exceptional care and customer service. I give this store a 10 out of 10. I even purchased a 2nd pair just because I loved her selling technique. Kudos to Zakiya!!!

Online customer services is useless. It took 24 emails to get a clear answer on how to get the…read morelenses replaced in my sunglasses. I chose to happily pay $205 for new lenses because I loved my sunglasses and wanted to keep them. A mandatory frame inspection required me to go into a WP store (4 hours from where I live) to have them approved. Once I finally had a reason to be in the same city as WP, they confirmed my frames were fine and agreed to the lens replacement. During the lens replacement, WP broke my frames. I received email notification about this that was unclear (again) of the refund process. Phone customer service was polite, but extremely dependent on getting answers from a manager with long holds in between. WP issued a refund for the lenses but was unwilling to provide a replacement for the ones they broke. I got a $20 coupon instead. This was an incredibly frustrating experience and I will be shopping for replacement sunglasses elsewhere.

I have been coming to Georgetown Optician for a little over 3o years to buy high end glasses. I am…read morevery disappointed in the quality of the customer service that I received!

I keep coming back in spite of the higher cost because their employees are always helpful and…read moreknowledgeable. I ask a lot of questions and so always learn something new. And leave with improved vision which is amazing.