Stopped in today with a minor but annoying issue with my sunglasses--the extremely nice guy at Apex…read morefixed it immediately! Would absolutely recommend and will absolutely be back!!

I was in town from Chicago and one of my snugpoints came off my glasses. I bought replacements but…read morecouldn't get them on. Walked into Apex and they did the job no questions asked. Super helpful!!

I had a great experience here today! It was easy to book an appointment online and provide my…read moreinformation in advance, so the intake forms were already filled out for me. Everyone was so friendly and helpful - I got me a full eye exam and a year's supply of contacts for half of what I paid at another eye doctor or on 1800Contacts, all in less than 30 minutes. Highly recommend!

I don't know if this is specific to this location, to the franchise, or to the eyewear industry…read moregenerally​, but the lenses I've gotten here the past several years--four at least--have lost the protective coating within a year or so. That shouldn't happen since I always get the extra protection, and I use a special lens cloth to clean them. Glasses are all but useless once that happens. I don't recall that ever happening before. The prescription sunglasses they made for me, at substantial expense, are an optical mess. Wavy lines, visible color prism, ill-fitting--unbearable. Gonna try another place this time now that I have a baseline.​

Outstanding technician. Immensely knowledgeable provider. Delightful staff…read more Some optometrists are excellent technicians and refine your prescription to perfection. Some have great knowledge bases and answer questions on eye care with in depth, accurate, and actionable advice. Dr. Glasser is both, and arguably the best at both "sides of the coin" of any optometrist I've visited in my life. Importantly, Dr. Glasser and his entire staff are efficient and pleasant. They honestly try to make your visit as pleasant as possible. In an age where healthcare tends to be actively hostile to the notion of customer service, it is refreshing.

I have no issues with the quality of the examination or my in-person interactions with Dr. Glasser…read more(several appointments over many years). My issue is the way I was treated on my last visit by his assistant after it became apparent to her that I would not be buying frames or lenses from the practice. Her attitude immediately changed when I asked for a prescription. She stood up, went to ring up my copayment, and when she returned with the prescription she remained standing and was abrupt with me when I asked her to explain the change in my prescription, which was in a format I was not familiar with based on what I received in prior visits. I'm an educated person who wants to know how things work and what numbers actually mean, not merely to be told that "any qualified optician will understand" the prescription. I was made to feel stupid and like I was an imposition so I left and fed the prescription into ChatGPT which politely explained it to me, including how a progressive prescription can be translated into single vision distance and reading prescriptions, and what the numbers mean. AI was more polite and patient with me than the assistant. Despite having no issues with the doctor himself, I will not be returning to this practice in the future. The barriers between patients and medical information are evaporating due to AI. Doctors would be well advised to ensure that they and their staffs at least match the courtesy of ChatGPT. Update: In response to Dr. Glasser's comment, all I can say is that it would have taken his assistant less than a minute to sit down and politely explain to me the meaning of the numbers. Regardless of whether I'm dealing with an optometrist or a cardiologist, I take it upon myself to gain a thorough understanding of my heath, which is what ChatGPT provided and the assistant did not. If the doctor doesn't want to take constructive feedback on such a simple point, then I suppose that my decision to go elsewhere is the right one.

The selection of frames is outstanding as well as the staff. They are efficient and ask the…read moreappropriate questions to best serve you as a customer. I drive from Howard County, Md to DC for my eyeglasses because of the style and quality of the frames.

I came here to get lenses for a new frame I got abroad. Would say they're pretty friendly and…read moreknowledgeable about lenses; they even let me try out a basic lens option for my first time since I've never tried it before. Pretty fast and straightforward with the info. The dog is cute too! Will say service can be delayed/interrupted though if there are multiple customers in the store.

This is the best Optimetrist Ive been to in the DC area. I was previously at a Visual Affair and…read morehad a negative experience with their staff. I was looking for somewhere else and came across Metropolitan Óptical on Zocdoc. The staff was incredibly friendly. I was greeted as soon as I arrived. I came pretty early, but they made sure that I got my tests out of the way early and then I saw the doctor. My appointment was quick and efficient, but I also learned things about my eys that I hadn't known before. I also have a lot of anxiety with my eye, but they helped me breathe through the various tests that often are a challenge for me. Every staff member I interacted with was fantastic. I will definitely be returning!

Customer service terrible. Rude on the phone and in person, refused to answer insurance-related…read morequestions fully or directly, provided monosyllabic responses and acted as if I (the customer) was inconveniencing them. Made no real effort to be helpful, showed little interest in my concerns, very dismissive, performed other tasks while I was asking questions and made me feel I was a burden. Too bad because they used to be OK (nothing memorable or special, but they were fine).

Terrible experience.. I work up the street (mind you I'm a whole paralegal) and always see that…read morethey have cute colored eye glasses so I decided to go in and check them out. I asked if they accepted Insurance and the lady who was helping someone else chuckled. Of course I didn't say anything because I don't respond to ignorance so I just left.. I don't what was so funny about me asking that because I'm sure she's not even in my tax bracket but maybe if she looked for ways to save a buck she might just have some!

Paul is gone. Now so am I. Voorthuis is failing loyal customers with inferior materials and…read moreindifferent staff. Hidden costs, sloppy mistakes, poor comms, endless delays. With so many opticians and reasonable choices, why would anyone stay?

I popped into this store the other day to tighten my glasses. This has become my favorite glasses…read morebrand. They are pricey but are such high quality. They are so thin and lightweight I usually forget I'm wearing them. I have had the same pair for about two years and they look fabulous still. The store in Georgetown is like a third of the size of the one in Los Angeles. Parking even on a weekday is very tricky because they have have taken up a bunch of parking spots to widen the sidewalks for better social distancing.

I brought an older pair of Mykitas to this store because I lost one of the silicone ear pads. I was…read moremore than willing to buy a replacement t for these excellent frames. Instead, they swapped out ALL of the silicone ear and nose pads along with giving everything a thorough clean. Yes, these are considerably more expensive than most other frames, but they last forever and the customer service is outstanding!

This is my 3rd posting. Frame Menders continues to perform miracles. Saved an expensive frame that…read moreanother optical store wouldn't even touch. Same day service and reasonably priced.

They are awesome! A pair of glasses broke in the middle and in a few hours they were good as new!read more

Want to see above the crowd? This shop is not for the 20/20's. I always walk away loving my four…read moreeyes. Over 35 years, I have loved Tony and over 20 years for Yolanda! Come get your Insight on for the most stylish vision you've ever seen.

I highly recommend. Yolanda & Tony are first class & experts in helping you match the perfect…read moreframes to your face. I wouldn't buy glasses from anywhere else. Thanks for an AMAZING experience!

I've purchased my last three pairs of glasses from see. The staff is so friendly and always…read moreremember a customer (and their specifications). They pushed me to try new styles, tinted frames and are always wearing the coolest eyewear. Truly glasses do not have to be boring! It seems there's always a trunk sale so grabbing glasses at a discount is appreciated. Glasses are pricier than a Warby Parker but worth the investment

Janelle was excellent in helping us find sunglasses and eyeglasses. She took the time to explain…read moreeverything and made sure that we got the best options. I'd highly recommend you go see her.