I bought a pair of ray ban metas on the 3rd of September, I tried to return them today September…read more8th and there telling me there's a scratch on the lens thats bs I took really good care of them and kept them in the case when they were not on my face I decided they weren't for me sunglass huts 30 day return policy is a joke I'm happy to never spending my money there again

What a garbage store and staff. If I could go anywhere else I would but sadly, this is the only…read morelocation near me where I could get a pair of screws to fix my sunglasses. I went into the store early June and the staff were okay but clearly annoyed that all I was worth was a $5 sale. I didn't know at the time, but the person who helped me was the manager. I was told it would take a week or two to arrive and they would call me when it did. Three to four weeks goes by and I call for an update and a female employee answers, looks into it and says she expects it to arrive in the next day or so and will call me back. Another few weeks go by with no call and I call to follow up (it's now been close to 2 months) and the parts have arrived and have been in the store for god knows how long and of course no call. I ask for the name of the manager as I would like to share my thoughts on some pretty terrible customer service I've experienced. The female sales person suddenly is not so helpful, can barely muster the name or contact details for the store manager and tells me that I should call back another time as she is new and doesn't know any procedures on how to resolve complaints (e.g. no email, customer service process, when a manager will be back, etc.). At any rate, I recommend you go anywhere but to that location. They've lost a customer in me and I plan to tell anyone and everyone I know not to go there. That one day I may have been a $5 sale and nothing to write home about for your daily sales total or commission if you make any, but that's not to say I wouldn't have purchased more another day or recommended friends to visit that location in the future. Pretty darn poor customer service if I do say so myself and rather unfortunate that you think treating people like that in a customer service industry is okay.

Six years now, and each time I need glasses Warby Parker in Old Town Alexandria, Virginia, is my…read morego-to place. I recently lost a silicone nose piece for a pair of my WP glasses, and visited earlier today. A feature I really appreciate is that whether the shop is busy or not, upon entering I'm greeted by a representative who asks for my email address. Once given, I'm immediately placed in line for whatever service I need. I get a text instantly, letting me know I'm in the queue and will be served in the order I arrived at. This is really, really, important when the shop is busy. Each visit, I've been treated with respect and courtesy; and have been able to resolve my concerns with a minimum of effort. Abood was helping me today, and I've come to trust the staff at the Old Town Alexandria shop for all of my vision needs (although I still rely on my long-time opthalmologist to do the medical and vision exams each year). I'm very favorably impressed with the service, the staff, and the quality of the experience.

Great customer service! I bought glasses with progressive lenses and have been pleased. Next visit,…read moreI will get my eye exam there as well.

I would like commend an employee at your Georgetown location, Zakiya Ahmed. This lady is off the…read morechain FANTASTIC in all areas. She was extremely knowledgeable, patient, professional, she went above and beyond to give exceptional care and customer service. I give this store a 10 out of 10. I even purchased a 2nd pair just because I loved her selling technique. Kudos to Zakiya!!!

Online customer services is useless. It took 24 emails to get a clear answer on how to get the…read morelenses replaced in my sunglasses. I chose to happily pay $205 for new lenses because I loved my sunglasses and wanted to keep them. A mandatory frame inspection required me to go into a WP store (4 hours from where I live) to have them approved. Once I finally had a reason to be in the same city as WP, they confirmed my frames were fine and agreed to the lens replacement. During the lens replacement, WP broke my frames. I received email notification about this that was unclear (again) of the refund process. Phone customer service was polite, but extremely dependent on getting answers from a manager with long holds in between. WP issued a refund for the lenses but was unwilling to provide a replacement for the ones they broke. I got a $20 coupon instead. This was an incredibly frustrating experience and I will be shopping for replacement sunglasses elsewhere.

I Lost my contacts while visiting family here. Called the office the night before and picked up the…read morefree complementary pair the next morning.

This place will upsell you on various treatments for your glasses. They do not disclose issues with…read morethese treatments. I was sold a protective glare treatment that deteriorated over time and made the glasses unusable. The cost of these treatments is quite expensive and not worth it since they don't last. The customer service for issues like this is very poor at the store and corporate level. I would not recommend this company for glasses.

Nhat is a great tech and salesperson. Provides great style advice and fitting. Large selection of…read morecourse many Luxxotica brands but they own everything these days anyway. Located in Ballston quarters so convenient to restaurant and bars as well.

Have had great experiences there before. They were friendly and patient while helping me figure out…read moremy insurance. Thanks for your taking the time even though I couldn't use my current benefits there.

I've been going to New Era Eyecare for my annual exam since 2019. I'm happy with the care,…read moreprofessionalism, knowledge and friendliness of the doctors and staff. The times I've gotten my glasses through them I've always been happy with the quality, through insurance the cost is mostly comparable to LensCrafters (my other choice for glasses). In the rare occasion there was an issue or question, it was addressed quickly and resolved to my satisfaction.

They cancelled my appointment when I was only 10 minutes late after an accident occurred on the…read moreroad. They were unbelievably rude when I walked in for my appointment and I took off work for no reason. Do not go here.

Three or four levels shops to explore. Food court has plenty of choices. Many kiosks and of course…read moreMacy's and Nordstrom as anchors. There may be others, but I didn't walk the whole mall.

This is a large mall in Pentagon City. Four floors of shopping with tons of options. I wanted to…read moreget out of the heat in the summer so we decided to enjoy some indoor shopping. It was very crowded with high school kids hanging out and playing games in the area. I was able to go around and check out the different stores. On the bottom floor there are several food options. I was able to pick up some food at Harleys Sandwiches. You have your usual fast food options available. Afterwards you can head out and catch the metro nearby. It is easy to get to from DC or Virginia. I enjoyed coming here to get out of the heat and relax for a while.

I'm always on a hunt for postcards & despite them becoming harder & harder to find, this beautiful…read morestore had a wonderful array of postcards, stationary, & cute gifts. The staff here were incredibly friendly & I left with a dozen of postcards!

Steadfast Supply showcases the artistic talent and entrepreneurial spirit of DC residents. The…read morestore curates a collection of gifts that truly represent Washington with some extra fun lifestyle and craft items. I made sure to visit every corner of the store to make sure I did not miss a thing. It's a wonderful spot to browse while you're in the neighborhood and to take a workshop. Virginia led a group of us through a plant and pot decorating class right in the store. For my first Steadfast event, this was well organized and we were well cared for by our host! It was a rare moment of art therapy for me. There were no rules except to paint. At the end, we got holy basil seeds and soil to complete the project. I can't wait to see it grow along with my other plants.

Dr. Amy Rojo and the staff were incredibly friendly and patient. They explained everything…read morethroughly and the pricing was affordable. Definitely recommend if you are looking for a new eye care practice!

Extremely friendly and professional. Very good quality and value for my glasses. I will…read moredefinitely return as a customer