I would strongly warn other homeowners to be very careful with this company. They installed wood…read morefloors in my historic home in Newport, and after only a short period of time the floors dried out, shrank, and opened up with obvious, unattractive gaps between the boards. For a paid professional installation, this result is unacceptable. What makes this experience even worse is their complete refusal to deal with the problem afterward. I paid their invoices fully and on time. When I contacted them and asked them to return, inspect the damage, and discuss a remedy, they stopped communicating altogether. Calls were not returned. Emails were ignored. Good contractors stand behind their work. This company did not. In my experience, they delivered poor workmanship, then avoided responsibility once payment had been collected. I cannot recommend them, and I think potential clients should take this behavior very seriously.

I worked with them on many occasions in many of my rentals and they are simply the best. from an…read moreoriginal Cape Codder who knows many contractors be careful of fake reviews

Eric refinished our floors while we were on vacation. Very easy to work with and very trustworthy…read more My guests couldn't believe how beautiful the floors looked. I would definitely hire them again.

Eric did an outstanding job! So easy to work with. extremely professional and the work was none on…read moretime. I highly recommend him!

John Detraglia, Sales Manager at RPM Carpets in E. Harwich resolved an issue we had because our…read moreinstaller gave us the wrong information on what to order for flooring. At the last minute, John graciously accepted our return and overnight provided us with the correct flooring for the installation to be done the next day. Shop the best and forget the rest if you want individual service by well informed sales people ready to help you when you walk in the door. Our flooring looks beautiful!

We wanted to replace the old carpeting in our upstairs that had been there when we purchased the…read moreplace several years ago. We visited RPM and were greeted with friendly and knowledgeable staff that provided details for a variety of carpets and styles. They even provide advice on the best carpet for our dog not to get his mail caught. The installers did a wonderful job and we are very pleased with the look and feel of our new carpet. Thanks RPM!

Max and crew were great. They replaced a LVP/Lifeproof floor that had been poorly installed and…read morewere communicative, prompt and professional all the way. We'll contact them again for future jobs. Thanks!

We had a terrific experience with Max and his crew refinishing our red oak floors. The…read morecommunication has been clear and reliable, the estimate was very reasonable. the floors were done during the discussed time frame and came out beautiful. Everything was covered, and I was amazed how clean the house was when it was done. I wasn't sure what to expect in terms of dust, but they took great care of our home. We highly recommend Luxe Flooring based on the experience we had. They were so professional and respectful of our home and our time.

We met with James and told him we were moving in June 23. We prepped the living room and bedroom…read moreJune 9th and notified him . His start date was June 18. He told us he would sand and poly on 18th and poly next two days so the floors would be ready. Needless to say we hired a big moving truck and arrived to soaking wet floors. All furniture needed to be put in kitchen and cellar. Now we have to move all furniture ourselves in 72 hours. Not a pleasant experience. Make sure you get a written timeline. Not a man of his word. Keri M. Just received a text from James after my review. He called me an asshole.

Fair price for exceptional quality work and customer service... arrived on time, finished on…read moreschedule, and did a fantastic job sanding and refinishing my entire first floor and bedroom. They installed new wood up the stairs and new flooring in the upstairs hallway. Worked around two dogs and let them out and even walked them at times just because. Exceptional service through and through! Recently, my wife left a steam cleaner on the floor for an extended period of time, which naturally left a milky water damage spot the shape of the steamer head and my puppy chewed one of the corners of the bottom stair. I reached out to the owner a year and a half after he initially performed the work, and his answer was "simple fix for both" after looking at it. The next day the repairs were made and he insisted it was at a no charge. Couldn't be happier with our choice to hire this contractor.

Best floors ever. Made really worn pine floors in a Captain's house like new. Will use again and…read moreagain.

Ken was great. Fantastic quality and very personable. Answered all our questions and got the work…read moredone on time, allowing us to move in on time. Highly recommended

We went to ideal flooring because the grout in our shower floor was cracked. They diagnosed the…read moreproblem as requiring both tile and pan replacement. They then did not replace the pan when doing the work. The grout cracked again quickly (within 4 months), This strongly suggests the underlying issue (likely movement, moisture, or pan failure) was never fixed. Over the course of several months we called multiple times. They set up 3 different appointments to come out and look. They never showed nor did they call to cancel or reschedule. Called the owner and he said we probably would have to replace the pan underneath.

BUYER BEWARE!!!!!! if they order you the correct merchandise…read moreyou will be happy. BUT if they do not give you what you ordered and paid for, the customer service was a nightmare and it cost me an extra $500 on my project to say nothing of the amount of stress they caused me. i asked to speak to the owner . NO call back. I emailed Mark Woods several times to discuss the issues I was having at the store. He never responded. I had to pay my tile person an extra days pay waiting for them to rectify their error. I think this was absolutely the worse customer service I have EVER encountered.