We have an elderly, arthritic dog who requires a lot of care. He was in yesterday, and though the…read moregrooming took a long time (requiring a lot of patience), he looks great--and hopefully feels some relief from the matting. Thank you for showing such grace and understanding with him!

I live locally so I wanted to support locally...the first time was a miss, the groomer doesn't seem…read moreto be experienced and doesn't seem sure of what to do. I figured I'd try again, this time 6 weeks later..no lapse in time, we were early coming in for the visit so we had to come back in 20 min big inconvenience, we did and then they weren't ready for the appointment, the groomer seemed frustrated and my dogs must've felt it cause they wouldn't go with her, never been a problem when going to the groomers, I asked her if this was a good time if not we could rebook. She went on to say she's been having a rough day, but it was ok. I left them said she's call when they were ready we'll I dropped them off at 2:30 and it was now 6 so I went over there the clerk said she was having issues because of how the day was going and could I come back in 40 minutes which was closing time. I sadi ok. When I came back in was 5 min to close and my animals weren't ready yet. They brought out 2 dogs which had on the wrong harnest, I waited another 15 mins for them to bring out my other dogs, they were ready to go and it was closing time. So I left, I live in apartments very close, 5 mins maybe. When I walked in my apartment my dog i waited for the longest was limping and there was blood drops everywhere on the floor and furniture. I picked her up to see where it was coming from, it was her toe, half of her toe was clipped and bleeding, this has never happened to any of my animals. I called back over to see what happened and why they hadn't made me aware? The clerk proceeded to argue with me and everything short of calling me a liar. Then said it happened because my dogs toenails were too long, they just groomed her 6 weeks prior no long lapse in grooming. All along while I waited for them they had to try to get the bleeding under control before giving her to me. She then proceeded to tell me I can come back over and buy some medication for the bleeding they caused! I asked when the owner would be in, she proceeded to say the owner only comes in for 15 30 maybe an hour at a time and staff never knows she can try to pass a message. I will be filing a small claims case for emotional distress and return of funds for the service and vet bills. Please DO NOT TAKE YOUR ANIMALS HERE​

I've been taking my dogs to Downtown Hound for probably years now and my dogs absolutely love that…read moreplace! The prices are good- i've found it's cheaper than most places in the area. The facility is clean, there are usually people in the rooms with the dogs playing with them and loving on them. My dogs are always excited to go, and I love that they offer grooming services so they can get groomed while at daycare! It is an all indoor facility, so I feel like my dogs will come home and their paws will smell like pee, so that isn't always the best. I also wish they sent you photos throughout the day, but for the price, it's not a dealbreaker for me at all!

Not the brightest bulbs at this place. My vaccination place wrote the date on my dog's vaccination…read morecertificate as 3-25-29 accidentally. I'm writing this on 4-10-25. Clearly the certificate writer meant 3-29-25. But Downtown Hound says they cannot take the certificate because it has the wrong date on it, even though it looks like it "might" have been a mistake, Gee, do you think? Or do you suppose that I had the vaccination done in 1929? Or I traveled to the future and had it done in 2029? Really, if the people who work at Downtown Hound are this dense, I don't trust them with my dog. People all over the world write dates in different ways, so it's not as if you don't run into dates all the time that don't follow the mm-dd-yyyy format. Really stupid. (Note that the vaccination certificate, which I got during a drive-through vaccination event, even has the holographic stickers on it to show it's real,)

We've been taking our dog to Lone Tree Animal Care Center for the past couple of years, and our…read moreexperience has consistently been positive -- especially with Dr. Emily. Our dog is very fearful at the vet, and Dr. Emily handles him with so much patience and intention. She actually sits down on the floor with him to help him feel safe, which says a lot about how she approaches care. It never feels rushed or clinical in a cold way -- it feels thoughtful. I also really appreciate the small details, like writing each animal's name on the check-in board. It's such a simple touch, but it makes the whole visit feel more personal. Pricing has been about average compared to other clinics in the area, and scheduling appointments is usually straightforward and easy. If you have an anxious pet and want a team that takes the time to make them comfortable, this is a great place to consider.

I'm really sad that I have to write this review. I've taken my dog to Lone Tree for about a year…read morenow and they had always been great. I don't know what changed, but about a month ago my dog started having some issues and they offered to send me estimates for different options for him. I never received these estimates. I reached out asked them for these estimates 6 total times over call, text and even in person and never received them. In the meantime my dog's condition has significantly gotten worse- which I had repeatedly told them when asking for the estimates. Fast forward to now, i've called them several times to ask for the estimate, and now to get his records so I can take him to a different vet. They won't answer any of my phone calls. I left a voicemail asking for his records and explaining that I am going to have to take him to a new vet because of their lack of communication. They finally sent me his records, but didn't acknowledge anything I had said in the voicemail. I honestly have no idea what I did to deserve them essentially ghosting me, but I am so so disappointed because I really did like them as my vet.

First time buying a cake from longdogfatcat and I'm totally ordering another cake from them, the…read moreservice was amazing and friendly. The cake turn out amazing how we ask for it

I've been searching for a specific Dog Food Brand. I've inconsistently found it at other Pet…read moreStores, and often had to settle for alternates. Long Dog Fat Cat offered to special order Open Farms and keep it in stock for us. I can now reliably purchase my dog's food on a regular cadence! Great customer service!

Reggie was amazing, such a good and friendly vibe. My first time being there and highly recommend…read moreto those around that area. My brothers (Doggies) felt comfortable they had shampoo, towels and blow dryers and even some smell goods for your pup.

It's always a great place clean friendly love everything about it. I wish they were open on Sunday .read more

Family owned, super nice people who clearly love what they do. I've been taking my labradoodle here…read morefor the past several years. They listen to my specific requests and do a great job. Iris comes home happy and looking great! New location is really great and also conveniently located right by NFM.

I take my pup Dobby here for all his grooming. He actually loves coming here as he has absolutely…read moreno problem leaving me . He always comes back looking dapper as ever! The staff is amazing, communication is great, and they must treat the doggos really well! Super happy to have found this place and we've been coming for over two years now. Just love this place!

Would NOT trust your fur baby here. This dog groomer is not…read moregentle or caring and her demeanor and actions were so rude and disrespectful. Groomer has such a bad attitude and displayed no sympathy for our dog. First red flag was when my mom dropped our dog off she was aggressively pulling on his leash and her approach was very hostile to get our dog to follow her. Dogs can sense hostility. This is already an uncomfortable situation so groomers need to display patience and be gentle in receiving pets to build a sense of trust. Do not expect this of this groomer. Second and final red flag was 10-15 minutes later and receiving a call to "come get your fucking dog, I'm not doing it." Showed up to pick our dog up and she tells my mom "lady your a bitch, take your fucking dog" among other obscenities. Would NOT trust your fur babies here because your dog will be mistreated. There is a way to respectfully decline someone of services, and then there's this. Terrible customer service and so disrespectful. Do not trust or use this groomer.

I went to Ellen for years and was always happy with my dog's grooming. So sad that she retired but…read morehappy for her. Now looking for another groomer!