I'm almost always tempted to stop at Krispy Kreme whenever the Hot & Fresh sign is on. Those donuts literally melt in your mouth--pure perfection. Served with smile and quickly in and out. Some stores even have drive through windows. Occasionally the filled or specialty donuts could use a little more filling, but honestly, even a few-day-old Krispy Kreme donut still outranks most bakeries or food court desserts. Warm, fresh, and made in-house is the key to my belly read more

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Wow...i have literally no idea what is mentally wrong with the lady who just served me... We ordered the previous night for the morning and the lady said no, we have no one is here in the middle of the night. Looked at me like I was an idiot. Then finally figures it out and tosses the order on the counter and scowls at me. One of the craziest experiences for what should have been a normal interaction I have ever seen. I will go anywhere else to avoid supporting that. There's wayyyyyy too many good people out there. read more

Ordered a 3-piece Glazed donuts to go at the counter and it was quite fast and just paid cash to the front register. There are lots of flavors they are making especially this Holiday season. It is an nice spot to have coffee and eat a donut (or two) at this convenient location. read more

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On May 23, 2026, at approximately 4:52 p.m., I visited the Krispy Kreme location at 11117 San Jose Blvd., Jacksonville, Florida. My receipt number is 30179, and I was served through the drive-thru by Host #179. Before placing my order, I asked the employee if there was a buy-one-get-one-free promotion available that weekend. She informed me that there was not. As I proceeded to the pickup window, I looked up the promotion on Facebook and found an advertisement stating that customers who purchased one dozen Original Glazed Doughnuts could receive a second dozen for $2.00. This promotion applied to the exact product I had purchased. When I mentioned the promotion at the window, the employee responded rudely and stated that she could not honor it because they did not have enough doughnuts available for the promotion. She then abruptly closed the drive-thru window while I was speaking. I was very disappointed by the interaction and the lack of customer service. I considered returning my purchase because of how I was treated; however, I was accompanied by my son, who has disabilities, and I did not want the situation to upset him. This experience was extremely frustrating and did not reflect the level of customer service I would expect from Krispy Kreme. I hope this matter can be reviewed and addressed to ensure other customers do not have a similar experience. read more

Came in right at 7am when notified that the hot sign was on. Walked in and they said they do not have any hot doughnuts. They had no selection which is weird for a Friday morning. They claimed the espresso machine was broken as well. Everything we asked for, they were out of. Not to mention, they were so rude! People after us were walking out empty handed. The store was gross. Receipt also shows that it was thru the drive thru and it wasnt. read more

This place is at rock bottom. I've been here 3 times over the last month and they never have anything. To the point, I haven't ordered at all. Sad to see them fall this far. read more

Love watching the freshly cooked doughnuts on the belt. Staff is always really friendly and the place has been clean each time we've gone in - the coffee here is amazing. Like how on earth did i not know this was the perfect coffee for so long. If you haven't tried it. Grab one next time you're there read more

Stopped here for a donut fix during our visit with our Navy Sailor at Mayport Naval Base. We arrived late afternoon and the place was not busy. The cashier was very cordial and took our order right away while ensuring we received fresh donuts. They were having a $2 second box sale, which was great. read more

The donuts are always good but it's ridiculous that they always have ads and offers with speciality donuts but never have them in stock. Doesn't make sense. If you like the plain they got you hooked up for sure. read more

Out of donuts all the time and some of the staff and management are very rude in tone and bad attitudes.

My husband went there at 8 o'clock on a Sunday morning and they were literally out of donuts. They only had one kind left and it wasn't something we liked. How could a doughnut place be out of donuts on a Sunday morning that early. They need to up their game. By the way, this wasn't the first time they were almost out of donuts when we've gone there. read more

This would be a great spot for a donut shop. You could drive by any given morning between seven and eight. They never have hot donuts..

Three words: HOT. FRESH. NOW. Those three little words are just plain evil, lol! John and I both struggle when we see the light on at a Krispy Kreme- I mean, they are just melt in your mouth good (in an oh-so-bad way). We were in Mandarin and driving by, saw the light and I made a hard right- screeeech- and entered the drive thru. I signed up for the app while in the drive thru and we enjoyed seeing the more vertical glazing machine in action. We just got a three pack of donuts and they were gone before we hopped on the interstate to head home. read more

Krispy Kreme - Hot fresh now - Coffee & Tea Near Me - Jacksonville, Florida

This location has disappointed me three visits in a row. Each time I stopped by specifically for the classic glazed donuts, and each time they were completely out. That's the signature item people come for, so it's frustrating to make the trip and leave empty-handed. I even tried going at different times of day, hoping it was just bad timing, but the result was the same. Staff were polite, but the inventory issue needs fixing. If glazed donuts are the draw they should be available. read more

My husband and I went to Krispy Kreme this morning at 9:00 a.m. to grab a half a dozen donuts to have while we watched the London Jags game. It's our tradition. They had basically had NO donuts! We left with 3 donuts and 10 donut dots because that was literally all they had. How can you be a donut shop and have no donuts at 9:00 a.m. on a Sunday morning? We were told they wouldn't have any donuts until 10:00 a.m. It's a donut store! You have one job! Make donuts! Not to mention the girl waiting on us acted like we were bothering her by being there. We let her know three times we wanted 10 dots and she still forgot so we had to remind her again. So disappointing. read more

Hot and soft donut. The service was speedy and family. The store is clean and well lighted. I just think that even with my sweet tooth the donut is sweeter than I remembered. Hot and tasty but very sweet. read more

Krispy Kreme - Coffee & Tea Near Me - Jacksonville, Florida

Drive thru and store not busy just after 6 am so I pulled in , since my Google said Dunkin was busier than normal. Big mistake on my part. Entered drive thru, ordered " 4 Boston Cream , 2 glaze and a Carmel Machado latte large" drive thru personal, no frozen. Boston cream or custard. ( Me not understanding at all the 4 times asked cream or custard, I said regular Boston cream, she said most people get cream, I said fine, she asked again cream or custard so confused I said no custard no custard 4 reg Boston cream. As I was pulling forward I decided to cancel the coffee, fearing it might be the screw up of the order. Thank God I decided to add the dozen glaze to my order last minute. As I approached window I tried to get someone who was pouring ice in ice bin attention , she looked at me than ignited me, the other lady while waving three times finally decided to open the window, I asked if this was my order( I am the only customer in drive thru and a lady walked in mid way thru my trying to get attention. I know now why people use their horns in drive Thurs. But I did not use my horn. I asked for my order, cancel coffee. She began to talk. I said I will still pay for full order, no coffee. Again . I will pay for order, I would like just my donuts. OMG . Manager, "I am the manager, am I speaking like an alarm from another planet? She began to tell me my order again. I don't understand, do I have 4 Boston cream, 2 glaze and a dozen donuts? I told them I have never had so much chatter over Boston Cream donuts before at Dunkin donuts. XO workers unhappy, no coffee and icing in Boston cream.. mother father, we googled it Boston cream donuts Never have a icing cream filling, it is original custard. I wish that drive thru lady would've never jacked with my head and order. If people come thru your store and order Boston Cream doughnut, give them Boston cream doughnut, not a discussion, tell me what's popular, Google is my go to. My two coworkers laughed at the total screw up, the dozen glazed donuts saved our morning. Be aware of pictures on the billboards and asking for just original Boston cream. Dunkin Donuts you are still my fav when doing office orders, y'all know your donuts. $30 mistake I will never make again. read more

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Hot sign was on so we went through the drive thru to get dots and they were ICE COLD! Only reason we came because the light was on, but apparently the light only means that only the original glazed donuts are hot, even though every other time we've came to get the original glazed dots, they were hot. Service was horrible and unhelpful, no attempt to make things right, just completely brushed me off. read more

I had a pick order and when I arrived at the store, I was greeted by a lovely lady. She told her coworker Paula if my order was done. Paula rolled her eyes and was like I guess I can do it. Once I received my doughnuts, she gave me cold doughnuts, which the sign stated there were hot doughnuts. when I came to ask why I was given cold doughnuts, Paula rolled her eyes and just walked away like she just didn't care. This woman was rude and I wish they coached her on her personality. Tired of saying this, but if you can't work with people. Don't apply for customer service positions read more

Gotta catch that hot light on! I stopped by to get the original hot glazed donut...(and I guess some for the kiddos ) If you're a sucker for anything festive, then you'll get a kick out of Krispy's glazed donut being fully green for St. Patty's day! Along with some other fun festive donut designs This location on San Jose has great service and keep the car line moving at a good pace read more

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So slowwwwwwwww! Every time we come here it's a 15-20 minute wait time. The employees are also not very friendly. The donuts are great tho!

The absolute worst service I have ever received. I ordered online for pickup. When I got there they ignored me for at least 5 minutes and there was only one person in front of me. They were out of 4 of the donuts I ordered and didn't know when they would have them ready. There was a lot of confusion over what I could substitute for the more expensive donut I paid for and they were out of. Tammy raised her voice at me twice and Tom was extremely rude as well. Attached is what I paid for and ordered and the picture is what I got. It also took 15 minutes longer than it should have. While I was there the oil they make the dog nuts in was overflowing on the floor and they all just stood there looking at it. It was a mess. I think I will go to Dunkin' in the future. read more

Krispy Kreme - What I got - Coffee & Tea Near Me - Jacksonville, Florida

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Very poor customer service! Anytime past 9 pm workers refuse to take orders or acknowledge a customer in the driv-thru. While waiting at the Mic at 9:30 pm, no one responded at all! I waited an extra 15+ minutes and noticed the lights of the drive thru menu were turned off; as if no one knew or ignored me at the mic. I then decided to leave.... I guess Krispy Kreme closes by 9 pm and workers just decide to not work when they please‍ won't be back any time soon read more

I never want donuts when the red light is on but today I did and man! First time ever getting them with the light on and they just melt in your mouth pillow soft deliciousness. The drive thru wait was a good 10 mins but I really didn't want to take the kids out of the car. read more

Krispy Kreme - Original Glazed Dozen - Coffee & Tea Near Me - Jacksonville, Florida

The hot sign was on but was given cold donuts!! When i asked about it, was not offered a refund and was told i had to wait another 30 minutes before i can have some hot donuts!! Even though i called and asked about what happened to my order!! Horrible location. read more

Why is no one acknowledging customers???!!! Employees with their backs turned to the customers, customers just looking around standing at registers not knowing what to do. Employees talking to each other with no regard for running a business. An absolute joke. We walked out along with two other sets of customers. Corporate needs to do a drop in and see what is happening, so done with garage service with high prices. They need to visit Chik Fil A and see how to run a business. read more

The worse service ever. Super rude service and I was never acknowledged once I made the executive decision to drive to the window in the drive thru only to be ignored again. No one came to the window to take my order. Staff walked by several times and no one said a word to me. Total wait time, 36 minutes. Waste of time. read more

At 3 pm I ordered a build your own dozen dozen. The driver went to pick up and called me and said they need to speak to me. The manager got on the phone at 330 pm and said they were out of jack-o-lantern, out of crème filled and out of chocolate glazed, everything i ordered. I said ok please refund and I'll order later. I ordered again at 8:50 pm. The store is open until 10. The site said the order would arrive to me at 10pm. I called at 10:10pm and the same person said ok oh yea I sent that driver away we don't have jack-o-lantern or kreme filled donuts. Do you want me to refund your order? Twice in the same day?!! Did they just not make the damn donuts all day? Were they just being lazy AF? Definitely seems that way. This store has garbage manager and garbage service. Do not do an online order through the Krispy Kreme app and expect your order to be delivered. Hell the second time they didn't even call. I had to call them. Garbage. read more

Came through the drive through again to give it another chance, because I really like Krispy Kreme. While I was waiting I seen the worker grab my donuts with their bare hands. When I confronted her about it she lied to my face and told me she used gloves. Disgusting and unacceptable, not just that I got charged for a dozen when I ordered 6 donuts. read more

I order frequently from this location. Mostly for the office. Everyone loooooves Krispy Kreme! Online ordering is so fast and convenient. My order is always accurate and ready for me when I get there! Highly recommend! read more

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May not be "HOT NOW" with the RED light on ..... but they sure was delivered super fresh by door dash! Being transplanted back to my roots in FL .... I surely was excited when they had Krispy Kreme in Jax as well!!!! You got that sugar craving? Go ahead ..... get you a dozen .... or follow suit and order a couple dozen!!! Friendly tip .... pop in microwave for 15 seconds.... well .... there goes that "red" light you are wanting :) ..... Enjoy! read more

Krispy Kreme - 1 dozen of glazed, beautiful, delicious delights of doughnuts - Coffee & Tea Near Me - Jacksonville, Florida

Staff are very friendly and efficient even when there's a line! When the hot and fresh sign is on you definitely gotta stop in!

Oh Krispy Kreme how I love thee! Your donuts are glazed with such sweetness that when I bite into your soft and sweet goodness that my mouth awakes to a new dawn. It's magical how my endorphins go wild putting me into a surreal euphoria state. Sometimes you I need your chocolate covered glazed donuts that are complete heaven. KK will certainly satisfy that sweet tooth. In my opinion KK beats DD any day of the week when it comes to freshness, taste, and value. This location is on point at producing that Krispy Kreme goodness that I've come to expect. The drive-thru is so convenient and the workers have always been nice when picking up an order. read more

Happy with fresh baked dounts so delicious Fast valentine donuts was sold out but will go back in day time read more

Krispy Kreme - Coffee & Tea Near Me - Jacksonville, Florida

Stopped in Easter morning. Donuts were NOT fresh. Clearly left over from YESTERDAY!. Inventory was low and they were not making anything. Staff had attitude and rap music was playing. This place has taken a nose dive! read more

so, I pull up to order donuts as one does at the donut store; they were out of regular glazed and the promotional donuts.... all of which they make there fresh so I'm confused as to how they didn't have the one thing they're know for as I left service was alright I guess just really blows my mind idk who's running the place but I would turn the damn donut maker on when im about to run out especially considering they have 7 more business hours left today read more

Krispy Keene is the holy grail of donuts in my opinion. Every morning and evening when I drive down San Jose the "Hot Now" sign is always consistent with the times it is on. I really appreciate this because I know when the ideal times to go here are. I use the drive thru which is extremely convenient. The line is never long and my order is always ready quickly. The cashier is smiling at each visit and asks if I'm a rewards member. I love this because if I'm in a rush I do not remember to mention this. Each visit my order is correct, I'm provided with napkins and go on about my day! I couldn't ask for more! Would recommend Krispy Kreme to any and every one! read more

I'd steer clear from coming to this donut shop. Especially if you're in a good mood and have kids with you. There is one miserable guy (tall, long hair, goatee) who seems to be running things and creating a miserable vibe. He's very short with customers, cuts them off as they're ordering, pissed off look on his face everytime someone new walked in. Also using his gloved hand to grab donuts, then wipes that same hand on his shirt and the back of his jeans, and then continues to grab the next persons order. No changing gloves?! Smears of donut frosting all over the back of his jeans. Sad. read more

Kaleb and his OUTSTANDING customer-centered approach has earned this establishment five stars !!! This young man greeted as soon as walked in and was most patient and helpful as my friend was making her selection. He offered his thoughts and maintained a professional pleasant demeanor while serving my friend! Hats off to this young man who is off to a great start as a people person! read more

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I love Krispy Kreme doughnuts, however, their service sucks and there is zero customer service. We stopped by the one at St Jose for a dozen glazed doughnuts..yum..There was a line at the drive thru...no worries. We ordered and finally got to the window. Paid for our order and got the receipt. I thought the price was higher and we looked further at the receipt. We had the wrong receipt. No worries, however we noticed the drive thru guy was busy busy busy..doing what? thinking he was getting our order...no..not true. FINALLY after about 5 minutes we knocked on the window and asked where our doughnuts were. We began looking at us like we were crazy or had hid them in the car. He said he was working on our coffee order..we didn't order a coffee with it. He then figured out we had not gotten our order and paid for someone else's. Ok he went to who I thought was the Manager or whoever had the keys so he can get us paid for our correct order. Ok things happen, I get that..but what about "sorry", anything. Nothing. Finally got our dougnuts at the right price and we left. We were owed a military discount on our "correct" order and never got that. Meanwhile, we were looking at the THREE people "working" and I use that term loosely, it appeared they were catching up on their social life. What happened to customer service at this location? Are people who are earning at least $15/hour supposed to help those who are very busy? Instead of just standing there talking and laughing. I wrote a letter to corporate but their website is terrible, so I hope someone sees this who understands that customer service matters and should be taught....We probably won't go back to this one...just sad... and I do love those doughnuts....that this is what apparently corporate teaches and there's nothing to protect the customer against bad customer service. read more