Every time I go to this store, I get disappointed because most of the crew don't have a care in the world and NO CUSTOMER SERVICE SKILLS. However, on 04/11/2026 @ 8:45pm, LISA was at the counter, she is awesome, she is respectful, she is helpful, she cares for your customers. She represents your company in an excellent manner. You need more of her kind. I hope your management reads this! KUDOS TO LISA read more

Krispy Kreme - Donuts - Donuts Near Me - Omaha, Nebraska

This location does a large drive thru. We decided to go in and I was pleasantly surprised at all of the different of varieties. (It's been a long time since I've been to Krispy Kreme). Prices were a little higher but I didn't mind as I bought these for a friend's kids and I don't go there near as much as when my kids were little. I was told they were delicious! read more

Krispy Kreme - 1/2 dozen glazed and chocolates iced with sprinkles. - Donuts Near Me - Omaha, Nebraska

We went for a little treat and they were actually pretty busy! They didn't really have a ton of donut options to be honest I really wanted a chocolate cake donut, a maple glaze, chocolate iced or a blueberry cake and they didn't have any of them. They had a ton donuts it was just only like 5 flavors and the rest of the trays were empty? I was kinda disappointed but I got a strawberry sprinkle and it was okay! read more

I really only eve come here to pick up donuts for work. They're typically pretty nice and willing to do the 9+ dozen we ask for at a time. Be careful if you're coming while it's nice out, there's frequently bees inside the building due to the drive through window and all the sugar they use. read more

hot and fresh is such a heaven. OG glaze my weakness. i ate half in one sitting . frienly people

Krispy Kreme has the best donuts! I love how light and fluffy they are, and how you can always get a hot and fresh glazed donut. The workers there are always nice and efficient too. I love how you can watch the donuts go through the conveyor belt because it makes the space feel so cool. Love it! read more

Krispy Kreme - Donuts Near Me - Omaha, Nebraska

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We stopped by this location to grab some donuts. From the time I parked and got back in the car, I was in and out in less than five minutes. Super fast service, even though there was no one in there, but the staff wasn't overly friendly. We were softly greeted and then asked what we needed. I placed my order, grabbed the donuts, and was out the door very quickly. From what I could tell everything looked clean throughout the few tables and entrance. There wasn't a ton of options for donuts that early afternoon, which I thought was somewhat surprising, but they have what I wanted so I was happy. read more

Kristy Crème donuts are the best! We made a last minute run to the Krispy Kreme donut location in Omaha, Nebraska. Service was still excellent and the donuts were delicious. They even gave us an extra dozen. It was drive thru. read more

Krispy Kreme - Outside drive thru. - Donuts Near Me - Omaha, Nebraska

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We live right near a Krispy Kreme location and it is absolutely dangerous to be so close. Of all the donut spots in town, Krispy Kreme is still the donut shop to which all other donut shops are measured against, for me. I am a purist and the best Krispy Kreme donuts to get (in my opinion) are just the classic original glazed, the glazed with chocolate icing, and the filled Chocolate Iced (but only with the fluffy Kreme filled, not Custard). When you hear "original glazed" that probably sounds boring and not too fancy, but the glaze they use is expertly coated on a soft little flaky donut. It makes it taste all delicately made and you almost feel bad biting into the perfectly coated icing (but not too bad that you don't scarf it all down). What a lot of other donut shops do nowadays is put seventy thousand toppings on each donut, making it way too sweet and hard to eat around all those toppings. Krispy Kreme does do a few little collab menu items every once in a while, but they always have their normal tasty offerings, so you can skip the fancy ones and still be happy. The one special menu I wanted to try recently was the partnership with Biscoff. I fly a LOT, and always horde the Biscoff cookies (ask for extras, take my husband's, etc), so I definitely wanted to try these. They definitely had a lot of Biscoff flavor, with some having crumbled Biscoff cookies on them even. My favorite was the most simple here too. The glazed donut with Biscoff Cookie Butter icing. So simple but yummy with the added Biscoff flavor in a thin topping instead of all the junk on top. They also recently started offering mini versions of their classic assorted donuts, so you can eat five and not feel bad (I never feel bad anyway when it comes to Krispy Kreme LOL) Krispy Kreme has been around forever - and ever since I've been going there, the quality has never dipped. These little heavenly morsels are always a great option for an event, work function, or just a treat for yourself! read more

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The donuts are excellent, BUT their website and their customer support is the worst. I tried last Easter, and again this Easter to order 20 dozen of donuts and it's just a nightmare on the website and then there's no way to get a person. they are missing so much business because of their complete lack of a functioning website and any kind of response to read more

Eating Krispy Kreme donuts is worth the excessive amounts of sugar. They are always quick and friendly, and I always feel like I can pop in and enjoy a donut or two because it has such a friendly atmosphere. In my opinion, it is the best restaurant in the world (if it counts). read more

I have gone back and forth of the years with my happiness toward this business - sometimes they have good employees and sometimes they are just not great. I did give them an extra star though just for bringing back the maple glazed! read more

I had ordered 1 dozen assorted paid with card then noticed I was charged for a additional dozen glazed I brought this to the attention of manager to this day I have not been credited to my account the charge for their error. read more

My friend and I went to Krispy Kreme, and it was such a great experience! Right when we walked in, they offered us a free fresh sample, still warm, which was such a nice touch. I got a dozen of the classic glazed donuts, and they were amazing--fresh, warm, and totally hit the spot. I would definitely recommend grabbing donuts from here for a group of friends or family. It's so worth the calories, and you can't beat that fresh, melt-in-your-mouth taste! read more

Krispy Kreme - Donuts Near Me - Omaha, Nebraska

I tend not to review chains and franchises very often but I had a wonderful experience at this Krispy Kreme this morning. Of course my son loved watching the doughnuts being made as we came in. Then we had excellent customer service from a gal with a two-color hairstyle whose positive energy was catching. She was so fun and upbeat, and very patient with my son picking out doughnuts and changing his mind. The doughnuts were warm and delicious, as usual. read more

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Ordered through the website, and they wiffed at fulfilling it. That is weak, how hard is it to put donuts in a box before you arrive. read more

Best donuts ever. Food is great here! Amazing service, and the ambiance and place all together is clean!

When these donuts are piping hot, they become absolutely incredible. They're like a fresh dose of sugar-induced unconsciousness with every single bite. Stepping into the shop and snagging one straight off the assembly line is akin to entering heavenly realms of flavor. read more

First time actually going to a Krispy Kreme. Uneventful but hey here I am telling you about it. Went through the drive thru. Quick and to the point service but the only problem was a I ordered a cinnamon sugar donut ( which was repeated 3 times) which I haven't had in years and I received and cinnamon powdered cake donut (even after repeating it 3 times), which I took a bite of and did not like lol. I'm going to assume they don't sell the cinnamon sugar ones anymore. If so it'd be nice if they could just say so. But the glazed was good as always. I'll just stick to that. read more

Krispy Kreme - Cinnamon sugar powdered cake thingy (top) Glazed (bottom) - Donuts Near Me - Omaha, Nebraska

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$30 for a dozen and a half donuts and they are soooo tiny. A dozen donuts used to FILL the box. And the "crème" inside the donuts was so thick it could have been frosting. Completely disappointing, think we'll be finding a different donut house. read more

Krispy Kreme - Chocolate iced crème filled, cinnamon sugar donut, chocolate iced w/sprinkles - Donuts Near Me - Omaha, Nebraska

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The fall menu recently brought me back to Krispy Kreme after a long absence. I love their pumpkin spice cake doughnut. I also had a bite of their strawberry frosted. I'd forgotten that Krispy Kreme is more generous with their frosting than their chain competitor. It's also more flavorful. Strawberry actually tastes like strawberry frosting, instead of just sugar. Being a customer at KK is just an overall more pleasant experience in Omaha than at DD. read more

Great employees, great donuts, but horrible corporate. They are preventing the employees from receiving tips. May never come back because of it read more

I understand that people are understaffed but when I get in line at 7:15 for donuts to make it to work by 8... I shouldn't be waiting for an hour for donuts. They don't have their lobby open so you can't go inside to try and pass the long line in your car. The lines are so long that it takes up the whole parking lot and is a huge cluster just waiting for an accident to happen. If you have somewhere to be, I highly recommend going NEXT door to Winchell's Donut House. Absolutely ridiculous to take this long. read more

Stopped in for coffee and donuts. Staff was fast and very friendly. I rarely give reviews but they deserve one.

I recently read an article about doughnuts being one of the top 20 worst foods you can eat (I am pretty sure it was a buzzfeed article..I hang my head in shame) Needless to say, I'm a fatty and went to get a doughnut a few days later. KK dougnuts are always warm when I get them, and although I personally would like LESS glaze, the glazed doughnut are my holy grail. I do like doughnuts at other establishments too but something about KK's recipie is like crack to me. I even typically steer clear of chain establishments if I can find a small business to support but KK, you got me coming back for more!! Its an addicting and terrible habit, so I try to save it for those times when I really feel I need or deserve it. :0) read more

Krispy Kreme - Donuts Near Me - Omaha, Nebraska

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Haven't been to this location but tried to run in before picking our babies up from daycare and only the drive thru was open. Kinda disappointed but still just as good. Although pictures don't show real representation of the donut.. I like to be able to see them to know what I want.. read more

Love Krispy Kreme donuts, especially the pumpkin spice, when in season, and the sour cream cake. Last night I went through the drive-thru and the cashier told me my gift card had zero balance. She offered to throw it away for me. I said I wanted the card back as I knew it wasn't at zero, and rummaged around for cash (the whole point of the gift card was not to have to do that). Came home and checked the balance, $13. read more

Always fresh. Great donuts. Very addictive. Get the chocolate covered with sprinkles

Yelp seriously needs to add a ZERO option. I have been craving a warm, fresh, glazed, raised classic Krispy Kreme doughnut for about three days. Today I went well out of my way to go this location to fulfill that desire. I went through the drive-through to order. THEY WERE OUT!!!!!!!!!!!!!!!! This is the second and now the LAST time I will ever go there again. How are you OUT of your #1, main product!!!!!!!!!! Winchell's and Caseys will be my doughnut source from now on. read more

It's a shame they're not more KK's in west Omaha. This location is quite the jaunt from anywhere north of Dodge St. However, they do always deliver on tasty sugarcoated goodness. I don't recommend going in the afternoon, the donuts lose their soft flaky feel and get a little hard and gooey. It doesn't not stop me from enjoying but, I try to get there early. I also believe the coffee is some of the most flavorful I've had. Service is pretty good, friendly staff. It does get pretty crazy inside as it's very narrow but theres always a few staff members helping patrons. Tip: if the Hot and Ready sign is lit up you can go in and get a free glazed donut. read more

This place is amazing. Fresh made doughnuts and fast service! long line but it went fast. service was great!

I personally love Krispy Kreme especially the original glazed donut. I like how at the Krispy Kreme I go to they have a conveyer belt with uncooked donuts and how you can see donuts be cooked read more

Ordered donuts online and paid there, STILL had to stand in a very long line of people ordering and paying to get my order which was sitting completed on their counter. They really need to be more organized behind the counter. read more

Dissatisfied, Not sure if anyone has noticed that the full size donuts are half the size they use to be and today they were not fresh. I always am hopeful but this place is always such a let down. read more

This is my physical visit to Krispy Kreme doughnuts. Picking up a few dozen for an upcoming event, not usually a doughnuts person. I was pleasantly surprised to see lots of variety to choose from. The young worker was polite and helpful with using coupons and how often they could be used. The whole floor was sticky but I would prefer this vs being slippery. A good first time impression from me read more

Krispy Kreme - Lots of choices to select from - Donuts Near Me - Omaha, Nebraska

Never got a response from KK. *** Not a food problem, but a customer service problem = 1 star. Went in today since I had a craving for KK and decided to get a dozen for the weekend. The initial sale was just fine inside the store. At home, when husband grabbed box out of car, it being flimsy, fell apart and spilled all the doughnuts all over the back area of the vehicle and on seats and floor. The box was not taped. Pics of car mess included. He decided to drive another 20 mile round trip to replace them, even though I said don't bother. So he goes in the 2nd time and explained what happened due to flimsy box. Different guy at that point says he has to "see the box." Huh? Husband never thought to bring the messy, dilapitated box to the store. He had the receipt in his pocket though; but it wasn't good enough. So, he orders another box and pays again and babies the box all the way home and into the house. They don't tape them, nor provide a sturdy box, so move at your own risk! Also, the top of the box tends to touch the decorated doughnuts at times, so the boxes could be a bit higher to ensure a nice presentation for whevever you are taking them. Drove many miles, two round trips and spent about $18 to get a dozen of doughnuts. Also peeved the store didn't think a receipt was proof enough of sale and that customers are just basically lying to get freebies. Maybe this store has people that come in and try to get freebies any way they can, but I assure you we are *not that customer.* Did the guy really think customers would bring back a messy box with chocolate, jimmies and cream all over it back to the store? Never would have occurred to us to dig it out of our trash can in the garage and bring it to the store! My goodness... zero for customer service. Did they think we'd put 40 miles on the car to get one free box of doughnuts? Store policy is one thing, but having common sense and decency is another. My advice: get employees with appropriate CS skills and improve the boxes. Also, don't assume a customer is a liar looking for free doughnuts!!!! Penny-wise and pound foolish. Note: my husband is a sale professional and his (bleep) would be fired if he ever inferred his customer was a liar. read more

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I felt the need to review Krispy Kreme, and this location in particular, because they have been a huge bright spot during this pandemic. First they did the buy one share one dozen on Saturdays, then $13 double dozens, and the $5 chocolate glazed dozens. If you join their rewards program, there's almost always a special. Everyone is always wearing PPE, and the drivethru is usually pretty quick. I've done DoorDash twice through the KK website now. First time it was on time, but the order was completely wrong. I called the store and the they refunded my whole order. Second time, everything was perfect. I should also mention I got them delivered at 8 AM on the weekend, and I'm in Elkhorn. Great contactless delivery, and my kids love getting surprise donuts off the porch!!! I'll gladly pay 5 bucks for delivery, and you can add a tip to the order as well. Almost forgot to review the actual donuts! The minis they have come in a 16 count box, and are the PERFECT size for my kids. I love it when they have chocolate glazed Friday's on the the first Friday of the month , they're my favorite. And I'm a sucker for when they have special flavors like fruits. Man, when you eat these things fresh, they're just so good. read more

Glad to see Omaha has a Krispy Crème. Love the doughnuts. Store is nice and clean with a lounge area with couches/seating to watch TV and enjoy your treat. Great selection. Love the cake (sour cream) donuts and raspberry and lemon filled. The glazed donuts are always great. Only wish it wasn't on the other side of town from me. read more

The female manager is absolutely horrendous. Does not know how to talk to employees, or customers for that matter. It is never okay to YELL at your employees, especially over the smallest things, and in front of customers at that. Always snippy, full of attitude, and just nasty to everyone around her. The employees, and therefore the business, suffer greatly due to her mishandling of just about every situation. read more

We are regulars but were pleasantly surprised when we stopped in with the kids and found holiday themed donuts. We all enjoy Krispy Kreme (it's a chain, you know their donuts) but the melted snowmen and Santa belts added a little extra fun to our breakfast that day. read more