Incredibly rude staff. You can taste the spite and apathy in the donuts. It is also dark and dirty.

Terrible service at Krispy Kreme on Person Street. Most of the staff was irritated and hating their job tonight. People need to learn to leave their attitudes at home and not take their bad day out on paying customers. Asked to speak to the manager who was no help at all. Due to his service they lost my purchase. read more

May 27, 2024 9:28 , the guy at the window taking the orders, idk if he hates his job...... but he don't need to work in customer service if he don't know how to talk to people. Tried ordering the donuts this mf rushing us talking to us any kinds of way, my mom ask a question about a donut. He gets rude with his response talking about "it's gonna be more ma'am"! Bitch didn't nobody ask the price didn't nobody complain about the price. That's what tf we wanted, and you mad. Take your ass else where to work if you don't want to serve donuts in the fuckin drive thru window read more

Give me a hot sign and a hot fresh doughnut and it's a 4-star. But no hot sign equals mediocre, not-worth-the-calories 2-star for me. Thus the 3-star average for this fried-dough-loving-gal. Stopped by on this Sunday with an out-of-towner who snapped a pic of the sign to send to his out-of-state-Mom, but didn't even want to try a doughnut. Husband & I decided we were there and well, let's at least share some calories, so we (I) picked a cinnamon one and after just two bites, I was happy to let Husband consume the fairly tasteless calories. Over the years though, we've gotten lucky with the hot sign and enjoyed hot fresh out-of-the-fryer donuts that are worth the calories. Love the old tradition that's here but I gotta say now that we have more fresh doughnut choices in the Triangle, the off-hot-times here are less forgivable. read more

Krispy Kreme - Sad when there are no fresh ones rolling along! - Donuts Near Me - Raleigh, North Carolina

Not sure I can make a unique review here. If pumpkin spice is basic but super awesome, so is Krispy Kreme donuts. This location is a little separated from the rest of downtown but it's a trip you will no regret. They ensure they grab hot off the press donuts for glazed every time. I tried the Reese Pieces one and wasnt super impressed. It was ok, just nothing exciting taste wise. New York cheesecake is always a staple pick. Clean and friendly staff here. No big wait. Drive thru is a bit weird and if you dont make that sharp turn in the front you would have to drive around the whole back which is really weird and long. Small price I'm willing to pay for the melt in your mouth deliciousness! read more

As a native North Carolinian, hot glaze (from doughnuts) flows through my veins. Krispy Kreme was started right here in North Carolina about an hour down the road. Every native southerner loves Krispy Kreme, (KK.) The glowing red HOT sign is to us, like a giant moth light, we can't refuse it. KK doughnuts are like crack, when they are fresh and hot, people have been know to eat half the box by themselves before they left the store. They melt in your mouth, and are oh so tasty. This KK store underwent a major overhaul recently, and got some new equipment, and changed the counters and lay out. You can look threw the windows in the building to the kitchen and see the doughnuts as they are being made. Just don't drool too much as you see the hot doughnuts come out of the fryer and get their glaze coating. Then 60 seconds later, the hot doughnut will be in your mouth, with a taste that makes you think you are in heaven. Like I said, they are like crack, highly addictive. Best thing since sliced bread. read more

Krispy Kreme - Time for a diabetic coma. The moth light is on. - Donuts Near Me - Raleigh, North Carolina

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I mean it's Krispy Kreme, what is there to say except I LOVE these doughnuts. I could eat them anytime but it's magic when you catch the HOT NOW light on. read more

Krispy Kreme - OG glazed - Donuts Near Me - Raleigh, North Carolina

Staff didn't wear masks the entire time, they took them off when not talking to customers. This is a safety issue for the public in the midst of a pandemic. Moreover, espresso shot is $0.50... they rang it up for $0.99, and when I mentioned the menu's price, they said, "yeah, management hasn't changed the menus yet... that sucks." That sucks? Well so does your ghetto service and staff. Lol read more

Krispy Kreme - Donuts Near Me - Raleigh, North Carolina

3 out of 5 times hene you drive downtown to get kridpy kreme hot doughnuts supposedly available 6p tp 9p you wsit in line 25 minutes to find out that there is only crap. This is the factory store so guess what? Next day deliveries are NOT FRESH. KK? NO!! KKK....KOLD KRISPY KREME=SUCKS read more

So what makes Krispy Kreme donuts so special? Is it the light, airy texture that melts in your mouth? Or maybe the ultra-sweet glaze they're laden with? Or is it the fresh, gooey taste of a donut right out of the fryer? All I know is put a warm one in your mouth and your eyes roll back in your head with happiness! Krispy Kreme used to be a Southern treat but has now expanded throughout the US. Surprising, there is only one in Raleigh given we're right down the street from where it all started. Inside you'll find employees clad in 50's like white uniforms and a large conveyor belt pumping out these tasty, caloric snacks. Besides the signature glazed donuts, they've got chocolate cake, jelly and cream-filled beauties too. Grab a coffee and a dozen donuts to go and you're ready to tackle the morning! Krispy Kreme is a guilty and delicious habit that everybody should indulge in once in a while! Sugar coma, here I come... read more

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Since I was in the area, I figured I would go to another Raleigh landmark eatery. I ate two of the original glazed doughnuts with a bottle of milk. Have not had a KK doughnut in some time, so I sat there and enjoyed those wonderful fresh made delights. As much a part of the experience here as eating the doughnuts is watching them being made on the production line. I sat facing the windows and watched thousands of those yummy things being cooked, glazed, and heading down the line. Keep your chefs at Kanki and that cooking presentation - this is far more delightful! read more

Krispy Kreme - Donuts Near Me - Raleigh, North Carolina

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Drive through open for cold donuts only, during peak morning hours advertised online as "hot sign" hours. When calling first to confirm, refers you to their website to check "constantly updated hours". read more

The coffee is good, however, the service was lacking during my first visit to this particular KK. I ordered a large coffee with sugar and extra cream via the drive thru. My cup of coffee is filled to the brim and I was provided a baggy with sugars and creams. A couple things: - Why fill the coffee to the brim if when adding cream and sugar the coffee would surely overflow the cup? I do mean to the BRIM of the cup it was filled. Some of it spilled when I removed the lid to attempt to add the cream and sugar. Ultimately I had to dump some of the coffee. - Why am I given a baggy in the first place??? Can the employs not simply add the cream and sugar then mix it themselves? Is that not their job or is this some ridiculous COVID-protocol in effect? There was clearly zero communication, or inadequate communication between the person who took my order and the person who put the order together (these were two different people I observed through the drive thru). Starbucks employed mix the additives into their beverages for customers. This ridiculous policy forced me to fumble around and spill the contents in my vehicle while idled in their parking lot; also, if the service was rapid and multiple people were doing this in the parking lot or along the adjacent street it would cause unnecessary and unsafe vehicular glut. Would be great if KKD could review these policies and make procedural adjustments that make sense. Thanks! read more

I was told that I never REALLY lived in North Carolina until I got myself a hot Krispy Kreme donut, and I never understood what all the hype was about...until last night. I stepped in around 8pm last night and the place was packed! Behind the counter you can see the donuts making their way down the conveyor belt as they're being fried, flipped, and glazed, and then hand picked right off the belt for every order of hot Original glazed donuts. I ordered a three pack of the glazed and WOW, honestly I probably could've demolished all of them in 2 minutes. The donuts practically melted in your mouth! Service in general was slow and it seemed like their payment system was having such a hard time with credit cards that I just fished out some cash. A little annoying but no biggie. Take note that the app may not be exactly up-to-date with the hot sign (it wasn't for me), so you might want to call in advance if you're making a long trip out to the factory. On the Saturday that I went, they said the hot donut batch was on from 6PM-10PM. read more

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I enjoyed a quick stop here while geocaching in Raleigh. My favorite doughnut that day was the New York Cheesecake doughnut. I also got one of my standard favorites, a glazed doughnut with lemon filling. The Hot sign wasn't on, but it was still a nice little stop. read more

Krispy Kreme - New York Cheesecake Doughnut - Donuts Near Me - Raleigh, North Carolina

terrible, terrible, terrible service at drive through. Their microphone doesn't work: after repeating order 4 times, told to drive up. then the young women at the window this afternoon pointedly did not listen as we tried to order, interrupted repeatedly, and was generally rude and abusive. dropped our napkins out the window without looking, threw my credit card into the car, and then after that left off a drink and claimed we didn't order it (receipt said different). Krispy Kreme: get your drive through mic fixed already and get your staff some minimal training in polite customer service! your donuts are good, but your service absolutely couldn't be worse! read more

I was assisted very promptly and kindly! Got a custard filled donut that was ok nothing too special. But their glazed donuts are unmatched!! Highly recommend. read more

Krispy Kreme - Donuts Near Me - Raleigh, North Carolina

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I tried to order new Halloween doughnuts today for family for Sat breakfast. I placed order online 12:34,order#4932895601229830 $15.68.Pick up time 5:45pm.Screenshot confirmation to hubby.Hubby arrived 5:30.Not only was order not ready. Store associates acted like the 3 Stooges .First they can't find order # then they asked for name on order multiple times. Hubby asked for manager. Hubby showed screenshot of confirmation to them and asked how they was going to fix this. They stated its not their problem. Oh really? Customers pay for doughnuts and the store keeps and eats your doughnuts. Just wow! Please don't buy from 549 N Pearson Raleigh,NC location. They are a joke. I hope regional manager sees this post. There are other better Doughnut options Duck Doughnuts you us got a new customer. Wish I could give -1 stars read more

I love the update picture friendly drive thru menu. Unlike Dunkin doughnuts, I don't have to guess on the offered flavors. However, unlike Dunkin doughnuts, the chocolate creme filled powdered doughnut is lacking at KK. It needs more filling. Otherwise, KK is still an old time favorite. My only question is why does Fuquay-Varina have a KK store but west Cary doesn't? read more

Krispy Kreme - Donuts Near Me - Raleigh, North Carolina

The second time I've went here and been disappointed. Either my order was wrong and I had to go back or they did not have any donuts other than regular glazed. No specialty donuts. The donuts are good but the service was not so good. I may have to try a different location but as for this one anymore I'll pass. Bakers Dozen and Duck Donuts are just as good, I'll have to go there. read more

Krispy Kreme - Donuts Near Me - Raleigh, North Carolina

I'd rate this a zero. Legit judged us for getting donuts??? Didn't even get the right kind of donuts we ordered. Workers were high and rude. They cut us off and didn't let us even continue ordering. Insanely rude. Never coming back again. read more

The best doughnuts hands down. The only place I know of that you can get fresh doughnuts and they're delicious. Exactly what you want in a doughnut. Nothing fancy just great doughnuts. read more

The best donuts, period! Wait for the hot doughnuts sign or go in and ask if it is not. The staff will help you get the hottest doughnut available. The young children don't know how to make any iced coffee. They always screw it up. Made that mistake one time and learn my lesson. June 1st is national doughnut day so you get a free one from here! I love the Krispy app and get free donuts message and special promotions. Free donut and coffee on your birthday. Free coffee and donut today it's free donut Day September 29th every year. I love all the seasonal donuts. Having your next office party Buy 10 or more dozen, get 25% off. I try not go here this is my sweet tooth weakness. read more

Krispy Kreme - Donuts Near Me - Raleigh, North Carolina

What's not to like about Krispy Kreme? (Other than the difficulty of parking on a busy day LOL) I took my little one here this morning for National Donut Day (she's 9 months old and hadn't had a donut yet!) and she was mesmerized by the donuts being made in the back (which you can see). We got 3 (ok, I got 3) hot, fresh donuts. I tried to get her to taste one but she wasn't into it YET. staff was friendly, donuts were obviously straight off the line and delicious. read more

Krispy Kreme - Donuts Near Me - Raleigh, North Carolina

Came by at 9:30 and were told they were closed even though their hours said they are open till 11.

It's Krispy Kreme, what can I really say! If it were even remotely not horrible for you I'd partake in those warm melt in your mouth donuts everyday. They are so freaking delicious! Employees are always friendly enough here, drive-thru moves pretty quickly. I came in on Eclipse day and it was probably the smartest marketing Krispy Kreme could have done. The line was way out the door and if you were trying to get into the drive-thru you were definitely blocking the street. You literally had to make a figure eight through the line in the store once you got through the door. But, everyone made it work for those tasty chocolate covered donuts. I also went over for pumpkin spice glaze day and those were awesome. Definitely my favorite and much less of a crowd! And after writing this review I definitely want a donut. Is the hot light on? read more

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Customer service is dreadful. Employees seem rushed and will not take time to talk to customers about concerns. Products are always unavailable. I never feel welcomed at this location. read more

This has to be one of raleigh's tourist attractions. The place is always crawling with customers. The staff does an credible job and getting customers in and out in a timely fashion. Sometimes when I'm going past the establishment it's disappointing when I don't see the hot light on, therefore I normally just wait and come back later in the afternoon. The parking situation is kind of tight at this location. I love the concept of the dining area because it has a huge window where you can look into the production room and see donuts being made. The establishment is kind of old so it doesn't look as clean but the donuts are still amazing. I'll give this location five stars because it's one-of-a-kind and the service is always on point as well as the donuts. read more

So here's the story: I've recently moved one block from here. Yes, a single block separates me from gluttony at it's finest - Krispy Kreme. When the hot sign is on, I can even smell the sweet air from my front porch - talk about temptation! I spent the first six months avoiding the place, because lets face it: If i were to step one foot in there, a box of a dozen glazed would become a regular in my apartment. For my health's sake, I relied on my self-control....until last week. The HOT sign was on -- I couldn't ignore it any longer. I have to say I do not regret my decision and welcome Krispy Kreme back into my life. read more

Krispy Kreme - Sign - Donuts Near Me - Raleigh, North Carolina

Really yummy, only thing is that the staff giving me my donuts didn't change their gloves after handling coins and cash, which was slightly upsetting. Otherwise everything was good! read more

The absolute worst Krispy Kreme ever. The third time my husband and I have gone to splurge on donuts and (after waiting for 20+ minutes) we are told they only have original glazed (not hot). I promise you will have an awful experience here. I am not one to write reviews about places because I get every now and then everyone has an off day, but the employees and the management here is awful. They don't gaf and it shows. Will never be coming back and it's such a shame. This is a place my husband and I have been coming to since we were in high school (first date) 10 years ago and they have gone so downhill. Super upsetting and I'm easy to please so please trust me...go to the nearest Krispy Kreme to here and avoid yourself a disappointment, rudeness, and just BS honestly. I could go into more detail, but I won't. read more

I had an online pick up order and their drive thru line was already yards long, so i go to the door to pick up like usual and they just ignored me and another customer that went up after me. I called the store no one answered. I called online support and their voicemail was too full to even leave a message requesting a refund. They can kiss my butt at this point read more

When that hot sign is on.. Man.. It's hard not to stop by. Even when the donuts aren't for me! Most of the time I stop by is actually grabbing a dozen or a couple dozen donuts for clients of mine. They are always a hit for morning meetings. The only gripe I have is that sometimes the folks talking over the drive thru speaker are a bit hard to understand. They don't speak the best English it seems like. You would think you would put an employee with good talking skills on there.. Oh well. The wait time can be a bit long at times, but never too crazy. Not in my experience at least. read more

Krispy Kreme - Hot light's on! - Donuts Near Me - Raleigh, North Carolina

Donuts can't get better than ones that are fresh out of the fryer. Here, they will have a display case of donuts like any other store, but when you actually order (the originals, at least), they will take the freshest ones available and give them to you. It's the freshness that makes a world of difference. Not even all the gourmet donut shops I've been to (and there have been many, from Rise in Durham to top-rated places on Yelp in NYC) can beat having a warm donut that only shortly had been in the fryer. On top of that, the donuts are cheap. You also get to watch some of the machinery behind the store that produces the donuts :) read more

when I think of hot doughnuts I only think of Krispy Kreme! This location has been around ever since I was a little boy. Not much has changed either. A great hot doughnut. If you can eat just one doughnut instead of a dozen then that means you already ate a dozen. :-) This is a great place any time of the day for anyone. Just watching how doughnuts are made is an added plus at this location. I would highly recommend taking someone that has never had a hot Krispy Kreme for a complete experience. read more

Krispy Kreme - Donuts Near Me - Raleigh, North Carolina

Warm, delicious, and wonderful. What's not to love? The doughnuts are top-notch. Service is quick and easy. The quality of Krispy Kreme is irrefrangible and consistent. By far the best donut (doughnut? Never know how to spell it) chain in the world. All you need is a fresh glazed donut right off the production belt. That donut will melt in your mouth. And then you can't help but go back and get another. I am a big fan of the chocolate-iced/cream-filled. But you really can't go wrong with ANY donut here. I love you, Krispy Kreme. And if you want to marry me, you can just put a big fat donut on my finger. I'd rather have that than a stupid old ring, anyhow. read more

Doughnuts. Homer Simpson loves them & so do I! I've been here only a couple of times, but service & the glazed doughnuts have always been great. AND they have a drive-thru! However, I will say when stopping in or just driving by, the drive-thru line is always busy. Employees are friendly. The doughnuts have always been fresh & delicious - with or without being freshly made. Their app is a God send. You can get notified when the "Hot Now" sign is on! Reasonable prices, but bad parking. read more

Three Little Words: Hot Doughnuts Now Yep. All lit up in Red Neon: Hot Doughnuts Now. read more

I have never had a problem with this krispy kreme, but the service is going downhill. i waited in the drive thru for over 30 minutes for the line to not move one inch. the inside is always closed and it's super hard to understand. maybe that's the systems issue. but now it's too much of a hassle to go when you spend over an hour getting donuts and from people who don't seem to enjoy what they are doing read more

I went for Valentine's Day donut and they do not look like the ones I was expecting. Other than that they are good but these were for kids. Also be prepared to wait 30-45 minutes read more