In the mornings service is extremely slow and I couldn't get a refund for the order that I placed and I couldn't get it completed. Waited 20 minutes for my mobile order and only got half of it before I decided to leave read more

I was getting my tires rotated at Discount Tire . I stopped here for a coffee and a bite to eat while I waited . Clean store, plenty of seating indoors and out. Friendly service and the food tasted good. They sell donuts, ice cream cones , food , and cakes. read more

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We order 2 milkshakes. They didn't were actually out of vanilla, so we got chocolate and strawberry. This place used to be a combo Dunkin and Baskin Robbin's and they still have the sign for that up. Well the shakes must have used some pretty poor ice cream, because they had the consistency of whole milk. They weren't even very cold. We complained and they made new ones, but they were exactly the same. Don't waste your money. read more

Coffee was SubPar and they didn't even attempt to make the food right . Only going for a drink and gotta watch closely . Poorly ran honestly

If I could give them a 0, I would. Worst customer service ever! If you can avoid this place I would. I came there at 7:49am on Sunday Nov 3. I order 2 sandwiches one without egg, one with. I got home and both don't have an egg. The sandwich that was supposed to have an egg( but didn't) I did not eat. I had to get some stuff done before I could go back. Around 8:50(an hour later) I go back and explain through the drive through what happened. All they say is drive forward. Once I get to the window nobody acknowledges me or says anything. I don't get an apology or a plan of the solution. Just dirty looks and ignored. Then someone finally comes to the window and just hands me a box without saying anything and that's it. I check the box and it's just an egg. Then I call out b/c it's been an hour and why would they think the appropriate step especially without talking to me is to give me an egg. The receipt said egg, they messed up, but I'm being treated like I'm being unreasonable or asking too much. Abby (says she the manager) comes to the window and has the audacity to say "what we gave you the egg." I explain it's over an hour later I still have the sandwich I didn't eat it I'm not trying to scam. Abby is being rude and acting like remaking the sandwich is too much. At this point I'm so frustrated, and feeling so disrespected I started crying. This is when Abby finally tells her team to remake the sandwich and says it's because she feels bad. I have worked in food and customer service they did a shit job. If I was the one who fucked up I would come to the customer with the solution first before just assuming and let's be honest that egg was a petty slight for a reason I don't understand. Anywhere I worked you remade the order. I wasn't rude and didn't yell and I wasn't aggressive. Do better b/c no one deserves to be treated this way. I would like to have the owner contact me or someone of importance to make sure conversation about how awful this was. Abby and her team are mean nasty individuals. read more

This store sucks. I spend 10 minutes trying to make a stupid mobile order and guess what I clicked the order button twice. The person working at the drive through said since we ordered a same thing twice she would let us pick the other order next time. I came in this morning to pick up my order and guess what, we got denied. We had to pay for the same things and waste 15 dollars in this stupid place. NEVER COME HERE I always get a bacon egg and cheese croissant. The egg was falling off! It wasn't even in the croissant. The cheese wasn't even melted either. It looked like those slices American cheeses you get at a supermarket. The bacon was also just in the center. read more

Dunkin' - a bacon and egg sandwich on a piece of bread - Donuts Near Me - Cary, North Carolina

Friendly staff Quick service Wifi Free parking Drive thru Lots of food options in the complex read more

Dunkin' - a box of dunkin donuts and a bag of donuts - Donuts Near Me - Cary, North Carolina

Kid got breakfast for Mother's Day and really disappointed with the quality of the food. We got the hash browns (was tasting like rancid frying oil ), sandwiches ( bacon was burnt ) and donuts ( nothing special about it ) Really disappointed read more

Good customer service, the food is good and affordable. My favorite seasonal food is the fall item: maple bacon egg sandwich it's the most delicious item on their menu!! And it's back baby! read more

Dunkin' - Donuts Near Me - Cary, North Carolina

Consistently the best Dunkin' Donuts in the area! Great original and midnight coffee. The staff go above and beyond to provide awesome service read more

This Dunkin Donuts is tucked in a way in the corner of a shopping center. I didn't even know it was there for quite a few months. Since finding it, we go there often. The inside is clean. The staff has always been really friendly and helpful. The drive-thru is always short and the service is good. Two thumbs up. Edited: Went back for donuts and they served them like this (see pic) #1) What's up with the Boston Cream in the upper left hand corner? #2) Who did this?!? It's just not right! Put all the glazed on one side and the Boston Cream on the other. read more

Dunkin' - This whole pic is wrong - Donuts Near Me - Cary, North Carolina

I usually don't have a problem with this location until This morning ...I ordered a frozen coffee with a little of vanilla flavoring ...and today there was a new cashier who made it. Once I got to work which was only ten minutes away this is what the coffee look like .....so disappointed ... the coffee separated from the the flavor I guess ???? I try to drink it but almost gagged read more

Dunkin' - Frozen Coffee - Donuts Near Me - Cary, North Carolina

I ordered a sausage egg and cheese croissant that came on sourdough; glazed munchkins and got one pink frosted donut, and a cup of iced water that has all types of matter at the bottom. read more

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What a pleasant surprise! We needed a place to pass time since our car was at Discount Tires so we walked here. It's in the same complex, and is an easy walk away. My boyfriend got coffee and donuts, which you can't go wrong with. And I got a turkey sausage and egg sandwich, which was surprisingly good. It's was fresh, at least as fresh as you can make fast food! The food was hot and packaged well, again for fast food. Also, the service is great. When I asked for water, the staff replied with a smile and an "of course!" And when I asked for ketchup, the staff responded with a handful of ketchup, unlike the stingy McDonald's service. read more

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I live in Morrisville and will drive out of the way just to come to this Dunkin regularly, while I have one that is 5 mins away. It's worth it because the staff has ALWAYS been friendly and has awesome manners every time I go. It's impressive :) The coffee doesn't taste burnt here !!!! whoohoo.... The staff puts appropriate amount of cream in the coffee and has listened well to modifications when informed. Whoever is the manager has done an excellent job of hiring the employees. Compared to the other Dunkins that are closer and that I have visited throughout the country while traveling this one really shines! Keep up the excellent work, your customers notice . Thanks! read more

We frequent this DD more often than we probably should. I bribe my kids with donuts if they are good for me when I am grocery shopping (at Walmart). The drive thru lane is at a bit of an odd angle and you have to drive all around the parking lot to get to it. At our last visit, I was making my way around the parking lot to get into the drive thru and some lady cut me off by NOT going around. Grrrr. The same girl is always working the window... literally every single time we come. She is very nice and remembers us. We'll be back! read more

This is THE best Dunkin' Donuts which says a lot because Dunkin' Donuts already has the best coffee around. What makes this one special is Mario and his fantastic team! They know me by name and know my drink of choice. They tolerate me when I forget to hit " ready to pick up" on my mobile order and I've shown up for my coffee. They are always smiling and working to get their customers taken care of in an efficient fashion. My favorite item on the menu is the coffee roll. Once again this location seems to make coffee rolls taste even better than other locations. I am very thankful they are in my neighborhood and I get to enjoy them all the time! read more

Dunkin' - Dunkin' Donuts - Donuts Near Me - Cary, North Carolina

I go to Dunkin every Friday morning. I get the same thing, a muffin (either coffee cake or blueberry) and bottle water. Today my friend had a coupon for a free donut. I ordered my muffin and drink. I showed the manager Carla my free donut coupon and I wanted the maple frosted. She said I didn't buy a donut so I could get a free one...what? I bought a muffin that's twice as much as a donut. I was baffled and didn't press the issue or verbiage of the coupon that I posted on here as well. This location is poorly managed and I blame the owner for bad hiring decisions and not training your employees. I will NOT purchase another item from this location. I'll bring in my own water and Krispy Kreme doughnut, which are 500% better. I'm giving it one star for the way this place is run. Not sure about the other reviews, but obviously this place needs a lot of training for its staff AND MANAGERS! Or the owner just needs to 'cut bait' and sell the place. read more

Dunkin' - Coupon...that didn't work?! - Donuts Near Me - Cary, North Carolina

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Support local businesses, these chain outfits are going further downhill with each day. From the subpar donuts to coffee that is thrown together you can get do much better quality down the road. Today I had an employee offer coffee and a bagel, both ended up in the trash. Who would serve a bagel that was burned??? read more

Dunkin' - Really? Burned to a crisp! - Donuts Near Me - Cary, North Carolina

This place is awesome. They sell Day old tasting doughnuts right off the shelf. You ever have the thought "I really am in the mood for a day old doughnut but I would have to buy them and then let them sit fora day". No more, just buy them here and they already taste like they are Day old - no waiting. read more

Headsets take priority over you the customer. The hired help focus their attention on their headsets. If you are a walk in customer, you are treated as background noise, as a distraction from what they are listening and speaking to on their headsets. I ordered one doughnut and a small coffee. Was given the wrong doughnut and no coffee after a "here you go" with a quick walk away toward the gaggle of drink sipping, Dunkin employees. I was given the wrong doughnut and no coffee. I had to remind the employee that I ordered coffee. 'Dunkin' is the epitome of banal, sterile, and unaccountable corporatism. The doughnuts are cold and stale, lacking any thoughtful recipe that might add a distinct and tasteful doughnut. It is not just Dunkin in 'Cary, NC' but everywhere. It was worse in Bakersfield, California, where they did not even wait on me as a walk in customer. They just focus on those headsets and act as a "dispensary" of cold, stale, boring doughnuts for the drive through customers. Don't go there any more. Try to find a local doughnut shop where they have a soul, treat you as a human, and provide custom, fresh doughnuts that taste good. read more

They have really great service and the line never stays super long. In addition, they consistently get your order right and truly cares about their customers. read more

My son and I tried to have breakfast here this morning, but to no avail. We went inside and waited at the donut counter for someone to take our order. There were some people behind the ice cream counter but evidently they do not help with donuts or breakfast sandwiches. The drive through was crowded, and for ten minutes I watched three people working to fill drive through orders, while three people stood behind the ice cream counter. We stood and waited, no one acknowledged our presence. After about 10 minutes we turned and walked toward the door. One of the ice cream people smiled at me and said have a nice day, clearly knowing no one ever took our order. read more

Wow! What a friendly staff! I never thought I would write a review on a Dunkin Donuts but I just had to say kudos to the morning staff got bring so nice and making my morning better! read more

Helpful, friendly, and efficient staff. Whenever I want customized doughnuts for an event, this is where I go because they've never let me down. The doughnuts are fresh and delicious. The ice cream is Baskin Robbins delicious. The key to this location is the staff with their upbeat attitudes. They carefully craft ice cream sundaes and custom doughnuts. Thank you! read more

This place needs to be cleaned from top to bottom. The windows are disgusting, the floor is disgusting, the booths look like animals live here and the bathrooms are unusable. Staff isn't consistently wearing gloves and need to be trained on how to handle food. I come here a lot usually once a week and it looks like the place hasn't been cleaned since pre-covid. Maybe they got in the habit of not cleaning it when the dining room was closed. read more

I love the staff, they are always nice and friendly. The store is always clean. You can find groups of students sitting around or business people/adults getting together: a true local spot. If you are gluten free, there are options for you, though not necessarily the donut case. There are a million ice cream shops but baskin is my fave... especially mint choc chip! In fact, I'm off to get a sundae now! read more

Dunkin' - Delish!! - Donuts Near Me - Cary, North Carolina

I'm a fan of Baskin Robbins, have been all of my life. My favorite treat is Daquiri Ice, which used to be carried all year long. Apparently now it's so sporadically that I can never seem to get there when they are serving it. Not their fault though, that's a corporate decision. I've been there many times and am fairly pleased with the ice cream selection even without my fav. The Dunkin Donuts counter offers a good variety of typical donuts. The manager will do special decorations on them if asked, which I thought was pretty neat since I plan on picking some up for my son's class this Christmas. Clean, manager provides good customer service even if some of the staff couldn't care less at minimum wage. What the heck...it's just a donut. read more

Always out of stock of ice cream. Always mess up orders on ice cream and coffee. I love Dunkin coffee, but this store somehow always messes it up. Most of the employees are slow AND rude- which I'm willing to accept slow and polite or rude and speedy, but slow and rude is just a bit much. I mean- it's Ice cream and coffee. How are you making that a bad experience? They're lucky they have such a good location- that's the only reason I imagine they are still in business. I hope another place opens up that I can go instead. They are truly awful. read more

My fault for continuing to come to this location but it's convenient. Coffee order is made wrong or crumbly cream and out of my preferred bagel more than half the time. Again, staff is nice enough but hoping owner takes notice and reads Yelp at some point. Now starting to look at other coffee places to make the switch. read more

The donuts here are sadly very average. I've had DD in other parts of the country, and they are consistently better than the Cary franchises. You know the donuts aren't that good at a place when there are no LEO's there stuffing their faces. The odd thing is that they truck donuts into this location instead of making them on site. read more

Dunkin' donuts is always an amazing experience glad this one did not disappoint plus service with a smile!!! read more

Dunkin' - Worker - Donuts Near Me - Cary, North Carolina

I cannot say enough about this Dunkin and it's incredible staff! I work in the shopping center so to say I am there frequently is an understatement (365 days a year at least once). They even recognize my voice through the drive thru. I am always greeted with a warm welcome from Carla or any other staff member. My order is always correct and delicious. So thankful for you guys and my daily coffee fix! Keep up the great work read more

Exceptional service, very friendly, fast and professional. Greeted as soon you come through the door. They always have the selection of donuts i want. Thank you for great service every time read more

This has been a go to for my family for over 10 years. The staff is friendly. They have a wide variety of food and drinks. Great location.

I wanted to review this WONDERFUL Dunkin Donuts location. A few weeks back, My boyfriend and I found out that we are going to be having a daughter in January 2018. It was super last minute and unplanned when I walked into this location early on a Monday morning. The manager of the store Maurice and his baker were there, I told them what I was looking to have done and they MORE than delivered. I couldn't have done it without them. They graciously helped me surprise my boyfriend that day, and it'll be a day that we will ALWAYS remember. Maurice, even went a step further and gave me a little note with his personal phone number, and asked that I let him know how the surprise went. This experience has solidified my love for Dunkin Donuts, and I couldn't be more thankful for helping me pull off the BEST SURPRISE EVER. Thank you again so much!!! read more

My fav dunkin location! Everyone is always so sweet and makes my day. I'm addicted to their coffee and can't go a day without it‍ I can always count on this team to make my drinks perfectly every time! read more

This may be the best Dunkin' Donuts location in the area. They keep a full donut menu and have always prepared my order exactly as I've asked for it. The cafe is clean and comfortable. The staff is friendly and kind. Other franchise locations could learn a lot from this one. read more

I love this place. They make the best caramel ice latte, hash browns, and breakfast sandwiches. Staff is fast and service with a smile. Great place. read more

Very very slow service. Donuts are decent. Breakfast sandwiches are terrible. They have gone really downhill