I ordered through the drive through but my experience was still great! Ms. Mary was absolutely wonderful! I ordered a dozen donuts for one of my teams, and she kindly let me know I could add a second dozen for just $9.99--such a great deal. The team said the donuts were fresh and delicious. Stellar customer service and tasty treats made this visit a win all around! read more

Donuts aren't cooked through. Coffee is stale. Staff is rude and unprofessional. Owner should teach staff some standards. Just threw everything I bought in the trash. Not even edible. Don't waste your money at this location. It was so gross I won't go to any Krispy Kreme anywhere ever again. read more

Donuts five stars, if I could rate the donut holes 999 trillion stars. The light is pretty much never on.

Haven't had great luck @ this location over the years. We can never seem to catch the Hot Light on, for starters. Latest problem: not quite mid-October (10/14/23) & no more pumpkin spice doughnuts for the year! They said they have those from July-end of Sep! What? Who wants pumpkin spice in July in Georgia? And to end before Halloween (or even Thanksgiving) seems crazy. On the good side, Mgr didn't charge us for the 1 consolation doughnut we ordered for grandson, so we appreciated that. read more

Great friendly staff! Great selection of donuts and coffee. Along with the Shirts and mugs that you can purchase. read more

Krispy Kreme - The display of donuts - Donuts Near Me - Rome, Georgia

Took my 5 year old granddaughter to this location to see doughnuts being made. We were too late for the morning run but the staff, especially the manager, made her feel like a princess. Will definitely make the trip again! read more

Great service and always has fresh donuts. I love that it is so close. The management is sweet and they go above and beyond to get you what you need. I've never had an issue here. read more

The drive-thru service is consistently slow. No matter the time of day, I have had to wait for at least ten minutes after ordering just ordinary glazed donuts, even when I am the only car in line. read more

The Best Donuts ever. Five stars because it always fresh and delicious even if they stay for next day. I wish i could give 10 stars. Totally recommend it! read more

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How can a doughnut place that only does doughnuts never have doughnuts ? Don't waste your time going to this K K they never have doughnuts go 4 hrs before they close and guess what no doughnuts ! Guess they should just call this kk a coffee shop !! Terrible customer service too won't waste my time again!!! read more

Terrible place. We wanted to buy 4 dozen glazed doughnuts for my son to take to GHP for his birthday and were told they were out until 5pm. It was 3 pm. Asked what we could do and they said come back later. We asked of we could do several dozen mixed and get a discount...no. Asked to speak to a manager and he was no help. I told him we would just go to Dunkin Doughnuts and he told me to enjoy them with a sarcastic tone and smile. We won't be back. read more

Came here on a Saturday afternoon and they were completely out of glazed donuts and chocolate iced donuts! There weren't even any being made that we could see. The employee was telling everyone it would be about 30 minutes, even after we had been there for 10-15 mins (while my son ate his sprinkle donut), she was still quoting 30 minutes. Just don't understand how they can run out of donuts on a Saturday afternoon. Obviously a poorly managed location. read more

Krispy Kreme - krispy kreme kreme runs out of glazed donuts - Donuts Near Me - Rome, Georgia

We used to get doughnuts all the time with great service. But the past three times we sat at the intercom for 5+ minutes for an answer, just for them to tell us they didn't have any glazed doughnuts! That's like if a Chick-fil-A didn't have chicken!!! It's ridiculous!! read more

Went last week first thing Sunday morning for donuts and coffee. Ordered three coffees and a dozen plain donuts. Guess what...no donuts. Again. Every time we try to go and give KK another chance, same story. read more

Just came from Krispy Kreme in Rome Ga, First the door was locked with a sign stating no help so please go through the drive through, went through the drive-thru only to be told by the employee on the intercom that they were out of glazed doughnuts and pretty much all the doughnuts oh except for a lemon filled one. Just don't understand why, please explain to my family why there was not even 1 glazed doughnut. That place has very poor management and very poor employee and they need to know how to talk to a customer. There is so much more I could say about the situation we just experienced. read more

Their hot light is never on. I think they'd do much better business if they made more hot doughnuts. That's one of the reasons people love Krispy Kreme. read more

I came in the other night to grab some doughnuts and the manager spit in her ex's doughnuts. just childish and is unprofessional. The doughnuts are old in the front glass and is unclean. read more

The last two times that Krispy Kreme has sent me an email for five dollars a dozen donuts, I have traveled over 20 miles to get them and they did not have them available. Very BAD customer service. The person that was taking the order at the drive-through was very uncommunicative. Would not answer when they would be available or why they were not. read more

So went to this location before noon today and was told they were out of doughnuts! What?? The St.Patty's day green was out AND we were told they had no regular glazed AT ALL!! If I could give this location zero stars I would. I live in Atlanta and this has NEVER happened in my entire life. How can this occur in a town the size of Rome? read more

Way worse than other locations. Always out of most items, lower quality and slow service

So weird to see my home town now has a Krispy Kreme. I liked it a lot going in here. The staff could stand to be a bit nicer, but other than that the donuts were delicious. read more

First off this establishment is NOT open 24/7. We pulled into the drive-thru at 10:02pm with 2 other cars into the drive-thru. I asked politely if we could still order just one donut and was denied service. I would understand if I was asking for them to cook me food but it's simply pulling an already cooked donut off the shelf into a paper bag. I'll be going to sweet bar for better donuts from now on. read more

Three stars for this location because I've had a handful of really good experiences with fun and cheerful staff working the drive-thru. My most recent experience was less than spectacular. It's understandable to not immediately have hot and fresh original glazed when the hot light isn't on- that's what Krispy Kreme is known for. But to have no original glazed at all, and to then take the time to print out signs for the drive thru and lobby entrance announcing a lack of them is disappointing. We settled for a variety dozen and frozen coffees. The dozen were boxed in front of us and were passed off upon purchase. The drinks took fifteen minutes between the time of checkout and the moment they reached my hands. Other customers who ordered similar beverages after us received their drinks before us. I had to return to the counter to ask for our order to be completed. When I finally got my frozen, it was too sweet to consume, and I threw away a half consumed drink. A nice batch of glazed original came rolling off the belt though, as we were leaving forty minutes later. In a word; unimpressed. read more

I stood in line for almost 20 minutes just to get horrible service I ordered or glazed donuts and she told me to pay her just for her to take my order I asked to speak to the manager and she told me she was but her name tag said janiya read more

Tylan Kinnebrew was cleaning his butt off! I came in to get 9 frozen lattes and he made them instantly and went straight back to cleaning. That man deserves a donut! I felt no need to clean myself because of how clean he made it in there :) read more

I have never in my 28 years of existence been to a Krispy Kreme to be told that they are out of plain glazed doughnuts. But, leave it to Rome to be the one that does! Just a couple of questions 1) HOW do you run out of the product you sell the most of and, 2) WHY were you not making more, since you were depleted of your ENTIRE stock? This is by far the WORST Krispy Kreme I have ever been to. Every other time I've purchased from here, I don't even make it past day one before the grease starts seeping through the icing. Which is also something I have never experienced before. The staff has always been friendly and eager to assist me and, the store is always clean. But, those are about the only redeeming qualities they have. read more

Worst Krispy Kreme in the United States. Just close your doors and stop wasting people's time and money. Never has donuts in stock and can't seem to get a simple order correct. Find somewhere else to spend your money. read more

This is the WORST Krispy Kreme I have ever been to! I have been several times when they are out of food, even the original glaze! I mean, it would be like going to McDonald's and being out of A Big Mac. I mean, you have one job! I have always loved Krispy Kreme and have considered it a treat whenever I've been to Atlanta or Chattanooga and those locations have always been open and/or had hot, fresh doughnuts. This is a poor excuse of a Krispy Kreme. I just hate that it is in our hometown. read more

The only place I can seem to find a good variety of flavors...when they stay caught up. Three Fridays in a row I have stopped in on my way home from work to find a lot of employees standing around and a half empty donut case. read more

1602 Turner McCall Blvd SW, Rome, GA 30161 I bought fund raising certificates from our local Delta Sorority and then coupons comes in the newspaper. I went to pick up doughnuts from the location above and was not allowed to use my coupon for a free dozen along with the certificate. The manager kept insisting that I had to pay for a dozen in order to get a dozen. I paid for my dozen when I bought the certificates. I did not get them free....I had to purchase them. I don't understand why I could not use coupon and certificate together. I understand on days when you can buy one and get one free, they do not alert customers of this either. Very disappoint this morning of the behavior of the manager. read more

This Krispy Kreme closes at 12. My friends and I go there after a concert awaiting the delicious donuts. we wait in the drive through, because the store front "wasn't available," we get up there at 11:02 and all we get is "we aren't serving anyone else tonight." So rude and they don't close for another hour. read more

Today June 7th, 2019 at 9:00 am I'd came to get a free doughnut at Krispy Kreme with a purchase of one in east rome and the dirty blonde head woman behind the desk was acting rude. She didnt want to touch my hand and slid my box of doughnuts and receipt towards me. She also did it with the Black African American woman in front of us too. However when a caucasian family had to pay she greeted them with a smile and greeting and handed them their doughnuts and receipt in their hand. I just had to laugh and walk away. All I gotta say is that I'm glad I got patience with people like this these days. read more