They don't answer the phone so that you can order ahead. They made me wait five minutes while two employees came out and got drinks. Only one employee even acknowledged my presence. Wish they could have gotten me a drink while they were serving themselves! I love their donuts but they won't be in business much longer when they run the place like this. read more

Sad mean lady serving the smallest and most deformed donuts. I thought I was really nice to her but I guess I was maybe inconveniencing her and she had some small deformed donuts she was looking to get rid of on the next person that rubbed her the wrong way. I drive too far out of my way to have someone treating me that way just because they're not very happy to be working at a donut shop. If I were working there I would be fat and happy all of the time but would probably die of diabetes pretty quickly. Lol For as much as they charge for their donuts I absolutely expect consistent size and quality. They can even serve them up with their grumpiest frowny face on as long as the donuts are consistent in size and quality. The next time I go there I will be watching very carefully to be sure I don't get stuck with their smallest most deformed donuts and give ol' grumpy pants a darn good reason to be grumpy with me. read more

Tiffany at the Thornton Colorado Krispy Kreme provided FABULOUS service when I picked up my chocolate glazed HOT donuts tonIght. Thanks, Tiffany--you rocked it! read more

Best donuts and service ever! Everytime! My last visit was minutes before closing time and I was still treated with courtesy and respect!

I am lowering my review of Krispy creme from a 4 to a 3. No mistake, the donuts ae still wonderful. But I am really irritaed with the store. I got before valentines day 1 dozen donuts and 12 free donut coupons on a special offer. I gave 3 of the coupons away. I have gone in several times and have run into a, and I paraphrase it, "must be present to cash your coupons.' One day I hit the drive thru and I wanted to get 3 donuts-one to take home for my husband(there were 2 of us in the car). They would not give me 3 donuts because person #3 wasn't there. Another time I went in with my grandson(little T-Dog) and left my huband sitting in the car. Again, I couldn't get 3 donuts because my husband didn't come in to get it himself. (he refused to get out of the car when I told him). What gives? Maybe they were free, but they are mine-I am still upset as I write. I know KK has the right to set the conditions of their promotions. I know I am probably trapped by corporate thinking-and teenaged donut dippers . Maybe 3 is not a lucky number for me. Who can tell? But I am unhappy. Based solely on my feelings of irritation every time I go to get a donut, I am lowering my score. I put it to them, ever hear of Dunkin' Donuts? read more

The girl that took our order was the rudest person I've ever met. She was extremely impatient, she wouldn't listen to our entire order and we were only able to order half of our order because she was so pushy! She then messed up our order when it was given to us! read more

Ordered online delivery and it was cancelled due to "issues with the driver." I called the shop four times to make sure I was not charged, and got no answer. Perfect example of poor customer service. read more

I'm not much of a donut person, but good lordy lordy these things are the crack cocaine of all things fried. If you ever have the time to watch the entire automated process of them making the fresh donuts, it's pretty interesting. I recommend spending the 5 minutes watching it go from dough to donut, truly a speck of American ingenuity. In case it's your first time to a KK, keep in mind that they ONLY make the regular glazed donuts there fresh, all other ones are pre-made and will be cold when you get them. But yes, there is a big neon sign outside that indicates when they're making them hot. I pity the fool that has not had a warm glazed donut right off the production line with a big gulp of strawberry milke. Price-wise, if you are thinking about getting half a dozen, you might as well spend the extra buck and get the full dozen. As of 2010 it's round 8 bucks for a dozen plain and 9 something for assorted. read more

Decent donuts and really poor and grumpy service. I was in this morning ordering 2 dozen for my coworkers for an uplifting Tuesday treat and the young lady filling my order couldn't be anymore short and rude. I also think the quality of their donuts have gone downhill. They're not as fresh as they once were. So, bad service and declining quality... It was not a happy day at Krispy Kreme. Sadly they're out of the way for me... but I used to make the drive for the good old Krispy Kreme... I'll be going elsewhere for special donut work days. read more

After they just finished a complete remodel. I went today 2 days after the reopening. They had no doughnuts. No original, no glazed, no filled. How can you even open your doors without any product? Also the individual taking orders really needs to speak clearly not every other word is aw um aw um. Couldn't even say the name correctly. This store needs help. read more

Ah, the Krispy Kreme. Staff have been quite nice and the donuts are always quite nice. Overall, a decent place if you've never gone. Check it out. The main reason for the lower rating just has more to do with the fact that the donuts are too sweet. I do like the 'fluffy'-ness of the original glaze, but I actually like a heartier donut. My three cents. ;o) read more

Fatty sweets? Yes, please! I love love Krispy Kreme, the staff here is friendly and nice. They gave me two free doughnuts because I felt needy and needed my sugar fix. It's rarely ever busy here, yet the doughnuts are fresh. This isn't one of those fancy doughnut shops downtown, but it's simple and delicious. read more

I'm a Dunkin Donut Fan and the Mom and Pop Places. But the Daughter wanted to come here when we were out shopping. How could Daddy say no? Well I should of. I ended up walking away with Two Dozen Donuts. But they are delicious for Krispy Kreme. read more

Definitely a guilty pleasure here. The girlfriend and I will come here for one doughnut each and leave with a whole dozen since we have no self control. The always friendly staff gives us free doughnuts most of the time. Can't come here all the time for obvious reasons, but so very good! The glazed is, of course, the best. read more

I went to get a free donut today that you can only get today, the doors were still locked so had to go through drive thru and sign on drive thru said pull around because it's broke then get to window to get told they don't have any of the donuts ready to come back in a few hours to get one, really unhappy with kk right now read more

Good donuts but when you spend 12$ for donuts and coffee then if you want water it's .30$.

I went Friday to get the Original Kreme filled and was told that they weren't making them that day and to come back tomorrow. Huh? They didn't run out they didn't make any. So, I return the following day because I still had that craving. At 9:15 am in the drive through I ordered a half dozen of the Original Kreme filled only to be told that they didn't have any yet. I told the nice young lady on the other end what I was told the previous day and I heard someone in the background tell her that they hadn't made them yet. Really, 9:15 on a Saturday and you haven't started making them yet? WTF? If you aren't going to make them, take down all of the advertising for them at your location. read more

6/13/2018 Watched fresh donuts come off the conveyer belt at about 7pm. Server went to a rack further back and filled our two dozen of the original glazed and when I asked if these were still fresh she said yes. We got them home (5 min drive) and the donuts were ice cold and tasted like they were from that morning or even the day before. We called and the manager told us to come back in and get a fresh dozen. We went in a few days later walked in gave them our receipt and the managers name and was handed a fresh dozen no questions asked. We do not get donuts often but when we do we only go when the HOT sign is on. Was disappointed with the first batch even my kids would not eat them , but was satisfied with how it was handled. read more

They never have any of their specialty doughnuts. This location is horrible. Save yourself the time and just go to Daylight.

Their donuts were great but damn the customer service was unbelievable. We were the only ones in the drive through, i ordered the donuts and after i ordered the employee didn't say anything so i didn't think she heard me so i asked if she was there and she threw an attitude. I'm sorry did i get something wrong ... She then told me to go to the window, after like 2 minutes of waiting for a response back. She had black hair and a rude attitude, all i remember. The other times i've gone there, the people were so nice. read more

If I could give 0 stars I would. Customer service was rude! I asked them if they had the Santa's baker dozen they said yes but when I get my items it's random donuts of the 5 selection only 3 were given to me and the worst ones especially in a larger number. When I asked why they did that she told me we were out of the other two selections. I was like WASN'T THAT INFO YOU NEED TO INFORM PEOPLE OF especially if I asked if you had the dozen you said yes? That's misleading! She gave me an attitude so I drove off. I figured ok whatever not something to argue over even though the ones that sold me were the red velvet and the holiday sprinkle or I would have gotten something else. When I got home, The donuts were soooo cold and stale/old you could tell they were not fresh at all. This is the nearest location to me which is 30 mins out so I was determined to get some donuts. The other thing was The line for drive through was taking so long there was 2 cars ahead of me and it took them so long my kids fell asleep during the wait. I couldn't return back after leaving because it was far too long of a drive especially in traffic and if you have little babies you know how frustrating it is to even leave the house. Customer service was absolutely rude didn't ask to fix it didn't apologize didn't take any responsibility or ownership. This location needs to revisit its skills in management and customer service someone from HQ should definitely come out. I already messaged HQ too and recommend anyone having a poor experience to do the same so they send someone out to this location to teach some customer service skills to the employees and management or completely change them out. read more

I stopped by to pick up my doughnuts, but first I had to wait at the intercom for ten minutes. Mind you, no one was in front of me... I was just waiting, I even said hello, and the person on the intercom said, they will help me in a minute. Then the person that was taking my order made me repeat everything four times. It was not a difficult order. Frustrated, I drove up and told her my order in person. I ordered 6sugar doughnuts, 4glazed, and two chocolate. In addition I ordered two lattes. The person working, didn't even know what a latte was... then her coworker asked if we wanted the drinks hot or cold. I clearly said hot drinks, and she gave me two cold drinks. I told the employee and she said, first she made them cold, but then she made them hot. Even though the drinks were clearly cold. After wasting thirty minutes at this location. I didn't have the patience to wait. Bad service. Bad Mangement. read more

Krispy Kreme - It was cold - Donuts Near Me - Thornton, Colorado

Oh man!!! Though there is a Krispy Kreme in Penn Station it doesn't hold a candle to an actual full service location. My friend and I were driving by when I saw the beautiful, delectable "Hot Now" sign. Yes. I said the sign was delectable. We went in and the donuts were just starting to roll off the line. We stood in the viewing area as the delicious pastries rolled on under the frosting. Salivating doesn't begin to describe what occured. I believe I uttered the following sentences at some point: "oh yeah. that's right, flip in that oil. yes yes drizzle that frosting all over it..mmm yeah that's right get into that dryer. damn. you know what I like." I have little to no shame. As we get to the front counter we are presented with a free piping hot, melty, gooey donut. AMAZING. A dozen more and a medium coffee later we were on our way home! The coffee was VERY disappointing though. : ( Watered down big time, and we had to wait while they started up the coffee maker. Hey, I'm all for fresh coffee, but I also like when it's fresh and waiting already, and not watered down!! That said, you really don't think of the coffee when you go here. It's all about those delicious little circles of edible delight! read more

For some reason I'm going back there again after my first horrible experience spending 30 minutes in the drive-through and then getting only half the donuts that I ordered. This time it took 25 minutes with no one in front of me and they made me repeat back my entire order because after spending five minutes saying the order they kept telling me to stop they didn't type anything in or listen to what I had to say. Then they didn't have half the donuts on their menu including ones on the website. The drive-through worker then schools me on how this is not a franchise owned but independently owned facility which I do not care about. For the location worst doughnut place you can possibly think of please go anywhere but this place is horrible experiences every single time I've been here read more

Wow, really disappointing visit today. Stopped by the drive thru at 7:10am (they open at 5:30am). No glazed, no snowman, no holiday sprinkle. The excuse I was given? "Yeah, we were really busy YESTERDAY!". Sooooo...because of this, you couldn't even run the glazed machine? I saved a few bucks and got a fresh dozen at King Soopers. I'm hoping today was a fluke!! read more

It's pretty lousy that I have to drive to Thornton to get some damn donuts, but the fact that they're Krispy Kreme makes up for some of the suck-itude. Donuts are what they are - mostly hot, fresh, light as air, and (of course) delicious. My only qualms are with the service. Most of the people are really nice, but they're so damn slow! It seems the drive thru people are faster than the counter people - blerg. Also, they used to give out 'samples' of the donuts fresh off the line, and it seems they stopped doing that. Blerg. read more

Absolutely the worst drive thru customer service I have ever encountered. The young lady was down right rude. She was only taking one order at a time and the drive thru was at least ten cars deep. When asked to talk to her manager she refused and said to talk to her. She proceeded to give me dirty looks And throwing a donut box. When the manager came up she was just as rude. She listened to my story while giving a me dirty looks and Eye rolls while trying to argue with me. Customer service starts with management. Unfortunately this store needs both. read more

Right around the corner, and the best part of it all was that I went in right when the Hot Doughnuts Now sign was illuminating, and got a free sample. It had been years! Open pretty early and late, although not 24 hour. Lots of little yappy kids, but you'll get that at any KK. The only downfall: after several repeat visits, I happened to notice that they completely took away the free wifi. It was one of the fastest, most stable connections in the entire shopping center. read more

Krispy Kreme - Apple Cinnamon Filled, Chocolate Kreme, Chocolate Iced Custard Filled. - Donuts Near Me - Thornton, Colorado

Love this place, best donuts ever! Have to get here. Forget the diet, forget the calories, come have a donut and forget about the moment. read more

Krispy Kreme - Donuts Near Me - Thornton, Colorado

The store in Thornton, CO was filthy! Bathrooms were disgusting and trash cans inside were over flowing. I don't think the floors have been swept or washed in a very long time. Tables were filthy and sticky as well. read more

Don't waste your time. I went up to the drive thru to get an original glazed donut and they said "sorry, we are out of those"... Seriously? So I said "okay, just give me a chocolate glazed and vanilla glazed"... I pulled up it took five minutes for someone to actually come up to the window (they weren't busy). Then they literally threw two donuts in a BAG and gave it to me (also gave me one wrong donut on top of that). The glaze on the donuts completely fell off because they were so haphazardly thrown in there, and they tasted disgusting. Whoever owns this place needs to hire new people, this place is a complete joke. read more

Stopped here this morning for a couple doughnuts before hitting the road. I'm not a regular. A very rare treat for me. So when I take a bite of the first maple doughnut I ordered and it's stale and cold and dense, like it's been sitting there for a week, I think "well that's a real let down." And, "I'm glad I dont come here often, because the owner/ management clearly is satisfied taking my good money for their sh*t product." read more

Before the "remodel" the quality was lacking in the filled doughnuts, 25% of the time the filling is missing; Customer service is nonexistent. Post remodel, nothing has improved. I order a half dozen filled doughnuts, 2 had no filling. I tried again and had the same problem. The cashiers are still rude. They seem understaffed for the amount of customers they serve. I started going the extra mile for Dunkin Donuts, all my doughnuts are filled and the customer service is excellent. The price is not worth the product, and being made to feel that your inconvenience them when using the drive through. read more

I love a fresh glazed donut. The only problem with that is you cannot eat just one! There are only a few Krispy Kreme locations in CO, and fortunately for me this one is really close to home. Look for the light on outside to see if they are making fresh donuts at the time you arrive. read more

Why does anyone still go here ? How is this location still open and allowing customers to drive 30 mins in traffic to be told they are all out of their original glazed donuts ????? How are you out of original glazed donuts that's the only thing that they are known for?! This isn't the first time this happened they told me they had a new owner nothing has changed I'm so upset I can't believe I went to this place again please anyone who admires their time please don't waste it going to this sorry Kristina kreme location oh and also I forgot to mention my daughter was waiting at home for some breakfast and unfortunately we had to eat something that wasn't as good as Krispy Kreme original donuts so now I'm dealing with a sad daughter that wasn't able to get her glazed donuts. SHAME ON YOU SORRY KRISPY KERME FRANCHISE !!!!! read more

Very disappointed with my experience with Krispy Kreme today. I ordered two glazed and two chocolate with sprinkles a medium vanilla iced coffee and a chocolate iced coffee. First when I got to the window I sat for at least 5 minutes while two girls were just messing around and no one even acknowledged that I was there and when they finally did she was rude. After I got my donuts and coffees I drove off and took a drink of my coffee and it was all syrup, I thought maybe I needed to stir it so I did and tried to drink it again and no difference. It tastes like it doesn't even have coffee in it and every drink is thick both coffees were this way. And our donuts were crunchy and didn't taste fresh at all. Very disappointed especially because it is quite a drive to get down there. read more

1 star because they won't let me do negative! Stopped in last Saturday case half empty at 8am. No nutter butter doughnuts. Today 7am case almost empty no nutter butter or the special blueberry glazed. read more

I haven't been to this location in a long time, but I decided to give it a shot spontaneously, but after today I don't plan on returning anytime soon. They were out of half the donuts that were advertised. Instead of giving me a list, the lady just let me pick donuts and repeatedly tell me that they were out of each one. Since they didn't have most of the ones I wanted I downsized to a half dozen, chose some that they actually had and pulled up. It ended up being $9 for the 6 donuts that weren't even the ones that I wanted to order (the dozen box is advertised as $13. Pretty sure that's a rip off if I've ever seen one). Definitely not the kind of overpriced service I would like to experience again. read more

I've never actually had the doughnuts from this location or even stepped foot inside, but I've been here no less than 100 times. They are always fast and fresh. My customers LOVE them. The office lights up when they see the little white green and red boxes. read more

If you want a great doughnut with great service I would go to Krispy Kreme because before you walk in you smell the delicious bread and frosting that you're about to taste.When you walk in you can see them making that doughnuts by scratch knowing that it's freshly made.As I took a bit out of the doughnut it tasted better that's any doughnut I have ever tasted so fresh so filled with sugary delight that you wish you could get another and before you know it your purchasing a dozen donuts cause it's so good and you want to share this goodness with you friends and family. read more