Don't believe the 5 star reviews. Something smells very fishy. I can tolerate the vacant personality, the robot-like service, even the high price ($$$$)! What I can NOT tolerate is the 'heavy handed diagnosis' (let's be kind). A year ago, before she skedaddled from her St. Pete location, she said I needed two recrowns and a root canal. Too expensive so I had to save up. I just recently returned from a second opinion with a different dentist. One year later, no visit in the interim, and I have a totally clean bill of health! I saw the X-Ray for the root canal candidate. Perfectly fine! New dentist said all my crowns look great. High quality work from 16 years ago. No need for any dental work today! I suppose you could get a root canal when a simple fluoride treatment will do but that's not my style. Times are tough and I have a mortgage to pay. Avoid her at all costs. . .or you WILL pay! read more

This is the best dentist experience I have had in St. Petersburg. In my 8 years in St. Pete, this is my fourth attempt to find a dentist that I like and who works with my dental insurance - and this is the first one that I feel really good about. Like with all dentist that I have seen over the past 20 years, in St. Petersburg and elsewhere, most of my time was spent with the Dental Hygienist. The Hygienist I met with was Rafael. He was friendly, jovial, kept things moving along fairly quickly - and I didn't feel like he or the Dentist were trying to upsell me on anything I didn't want or need. What truly won me over was Rafael telling me about shower water flosser, how he thinks it would help me overcome some of the challenges I have with flossing - then helping me find it on Amazon to purchase. There was not a referral code, or upcharge at the office - just genuine - 'this is what you need to have good teeth and stay healthy, here is a place you can purchase it, they have several to choose from, I recommend this one'. I am use to dentist trying to upsell their services - to have one recommend a product that isn't sold in their storefront made me trust them even more. I recommend their practice. read more

Kristine Marshall, DDS - Office Location - near Tampa Bay in Downtown St. Petersburg. (I didn't take a photo - so swiped this from their website). - General Dentistry Near Me - St Petersburg, Florida

One star is a stretch. Very unprofessional and unethical office. I should have read the reviews before going in, but stuck with in network provider. The fastest appointment with the most money quoted. I was told insurance would cover it then I paid partial out of pocket then was told I had a remaining balance or will go to collections. This seems to be an issue from other reviews on here. I was quoted over 1200 in treatment but found a GREAT dentist that practices ethical care that was not charging me for something I didn't need and took his time. Judging from others, BBB already heard of this place. Please save your time, your money and health by not visiting this office. read more

Rafael is by far the best hygienist I've ever had. He not only cleans your teeth but educates you about what you are doing wrong when brushing/flossing. He is quick and efficient. I've never been upselled at this office. read more

Stay away from this horrible dentist. She ruined my teeth and now I can't even chew my food. She grinds the teeth down to nothing and puts on horrible crowns. I've been to other dentists that won't even touch me because she has caused major issues in my mouth.! read more

If you are in pain, DO NOT GO TO KRISTINE MARSHALL, DDS! She is dismissive. She is rude. She prides herself on compassion, yet that is not at all what she represents. A "dry socket" is very very painful. After the diagnosis, she refused to offer pain medication stronger than Ibuprofen! I am a medical provider. I understand that controlled medications should not be given out like candy, AND when a patient experiences unbearable pain, TREAT THEM! I have been taking Ibuprofen and it is not touching this pain! I am visiting from out of state and went to her in an emergency situation. I actually do not like taking opiates, but when in this amount of pain, it is necessary. I will be contacting my insurance as well. AGAIN, IF YOU ARE IN PAIN, DO NOT GO TO KRISTINE MARSHALL!!!!!!! read more

Only saw the doctor for a few minutes, most of the time was with hygienist. Dr was very short and concerning... Came in, looked at x-rays and talked about how I need to change my teeth. New replacement crowns, veneers and such and basically felt like a sales pitch to spend money. Not really concerned with the overall care of the teeth and basic needs to have a healthy future. If you wanna spend a lot of money and see a make-over dentist, this is it. read more

So this happened a couple months ago and I did not want to deal with leaving any review but I guess I will because they do not stop bombarding my email about reminders. I had a tiny gap between my two front teeth because I broke it when I fell 10 years ago. Since then I had a filling there and I guess it was time for it to fall out after 10 years. I specifically purchased a discount plan to see a dentist and chose her since she had good reviews. I called her office and emailed them explaining my situation with an attached photo so they could tell me if she would be willing to fix it and at what cost. They told me she needed to see me for a consultation and have an exam. I was positive about her and went ahead. All her assistants were nice and more helpful than she was. She literally walked in, showed me perfectly healthy teeth, told me that I had an issue (she could not even professionally explain what was wrong with my teeth), tried to make a big deal out of it to charge me more, realized it sounded weird because I started to question it, and decided to leave by literally saying "I do not want to deal with it, go see another dentist". And left the room without giving me a chance to say something. Then her assistant proceeded to tell me how great she was because she was straightforward. Yeah thank you for wasting my time and money for a 2 minute conversation which was also useless since you could not express what was an issue. There was no issue, she just wanted to make it sound like a big deal but she realized it was stupid so she left. At least she has professional assistants. So if you are going to spend money, at least her assistants are worth it. I will probably see some copy/paste "professional" response under it. But she is inconsiderate and rude to be a professional dentist. And oh, I am not going to delete my comment as you have already asked another person here to do so because they left not so positive review about you. read more

Best dentist I've ever been to. Highly skilled dentist, beautiful clean modern office. Gentle and efficient. Had crowns and veneers. Excellent result. read more

I been looking for 6 months for a dentist and had nightmare experience's then I found Kristina Marshall and everything changed!! The best!!! Rafael was the best hygienists I ever had he went above and beyond!! I have recommended Kristina Marshall to all of my family and friends ! read more

I received a welcome to the neighborhood mailer for a $99 "special" for exam, x rays and cleaning. I made my appointment on line. The next day I received a call from the office to "schedule my appt". I said I already made one. We got that worked out. When I arrived at 9am, the door was locked. Did I have the wrong time? No, someone t unlocked and opened the door. The receptionist said "we keep the door locked to keep the beggars out. You know, the homeless people". I didn't appreciate the sentiment, but it's not my shop. The dental hygienist Rafael was friendly (maybe a bit too much talking, but hey). After the X-rays, the receptionist/ office manager Sherri came in & told me I was not eligible for the $99 special, as I needed a deep cleaning. Here comes the upsale! She quoted me $1024!! I said I would go elsewhere. She then said she would reduce it to $800, and told Rafael "don't give him anything to take home" I.e. the bag of take home stuff. I decided to go ahead with the deep cleaning as I knew it was needed and I was already there. After the more than 1 hr of an intermittently painful deep cleaning struggle finished, the dentist came in. She didn't even look in my mouth, but just started talking about additional services. Whether it was her mask or her accent, I didn't understand most of what she said. The last comment I understood was "I can do veneers in 2 days. You tell me what you want". When I checked out, I was charged not only the $800, but the initial $99 as well. The receptionist said that was for the x rays! I was just ready to get out of there. The follow up email I received from Sherri was a price quote for additional services, from Bonding Only for $1000 up to Full Mouth Reconstruction (veneers) for $57,260! Discount of only $49K if I pay in full and have it done within 30 days. Not!! My impression is this place is only about the money. I strongly recommend going elsewhere. Then why did I give the place 1 star? Well, there is no zero star, and Rafael probably did a good job of deep cleaning my teeth. I assume that, of course, because I can't see what he did. It sure felt like he cleaned a lot. read more

Most importantly, I have to say that I was pleased with my first 2 visits initially until the recent visit. I told so many people and my students that I do not have to change dentist anymore before I went to my visit on 11/30/2022. There is a new office front desk person, Jessica. She did not have a depth knowledge of my services record for the initial visit almost a year ago. She went back and audit the record and stated that I owed the service in 2021 in an amount of $78.00. Money is not an issue for me, but I found Dr. Marshall to be unprofessional and unethical after a long conversation with the front desk person. ================================================= Dr. Marshall told Jessica that she would not render services to me unless I pay the outstanding balance. In addition, Jessica told me that if I do not pay, she would send this $78.00 to the collection agency. ================================================= This is an internal issues between the prior person, which was a great and an exception individual (Bianca). I have been in healthcare sector for more than 25 years. I have a doctorate degree in accounting. I am a college professor and teaching accounting for 2 decades. It is critical to not judge a patient and told them that they do not understand and confused about billing. There are several issues here on professionalism, ethics, and billing issues. It should have been best for Dr. Marshall to approach patient(s) and explain to them their billing issue, if it was truly under collected for services in the past. HOWEVER, I DID NOT OWE THEM MONEY. NEEDLES TO SAY, I PAID THE $78.00 AND LEFT THE OFFICE. At the least, Dr. Marshall should have told Jessica to approach patient in such professional manner instead of acting like a collection person that no one ever wants to see. First, I paid for 2 topical appl of fluor Excl Varnishes, but I only got one. Bianca gave a credit for one $34, which you get 30 on Amazon for $24, but I did not see it on the patient ledger. second, I got filling fee of $90 and paid for it during my first visit before I left the office. I came back few days later and got sealant on 2 teeth instead. Bianca charged and corrected on the record, which appeared on my patient ledger. Most importantly, the filling fee of $90 never removed from my record and sent to my insurance company. They paid for it their portion. This is an insurance billing fraud. I reported this to the insurance company after I just discovered from the patient ledger. From these sealant fees, the adjustment of $78 credited on my account. The correction credit should have been $78 and $34. However, these credits disappeared from the account. Jessica went back and charged insurance adjustment of $169.00. Insurance paid $91 recently and I ended up with $78 debt. Needless to say, I was happy to pay for it. But, people need to know that this practice violated THE FLORIDA STATUES CHAPTER 627.736 AND CHAPTER 466 BELOW: (The 2022 Florida Statutes Chapter 627.736 and chapter 466. When charges or services involve an alleged error, service provider has an option to resubmit a revised claim within 15 days. Any person who knowingly and with the intent to injure, defraud, or deceive any insurer files a statement of claim or an application containing any false, incomplete, or misleading information is guilty of a felony of the third degree. Pursuant to paragraph 5., provider providing any service, supplies or care, CANNOT BILL OR ATTEMPT TO COLLECT FROM PATIENT(S) ANY AMOUNT IN EXCESS OF THE FEE SCHEDULES (CONTRACT FEE WITH INSURANCE COMPANY).) I recommend people to read their patient ledger carefully and do not sign anything if you see excessive charges for things that you do not need. I found out that I was charged for ORAL HYGIENE INSTRUCTION $48 AND NUTRITIONAL COUNSELING $41, which were not on my signed treatment contract and financial obligation. It is best to ask for a copy of your treatment case, financial obligation contract, and a copy of your patient ledger for each visit. From my personal experience with unprofessional and lack of professional ethics front desk staff and Dr. Marshall, I highly not recommend anyone to use their services. I like to support small businesses and I do not mind to pay extra fees for their products and services. They need to pay their staffs and cover their overhead costs. However, I have no respect for unprofessional and lack of professional ethics. I will report this incident to the Florida better business agency and the board of dentistry. It is important for people to know that I do not write review like this. I have better things to do than write this pretty epic review. I hope this review would help other people to select a good dentist office. Taking care of your teeth is very important, but having professional dentist with the utmost ethics is important as well. You want to be treat right and you want to treat them with the utmost respect as well!!!!! read more

The staff is so friendly and I love the reminder text about your appointment the next day. I opted for in Vizza line and they seem to be faster than most with more of a three week turnaround than a month so I got started sooner than I thought! Very knowledgeable many years of experience even though this is a new location. Great for facials they got all the new technology and tools and I really enjoyed the products they suggested. read more

Dr Marshall is amazing, she and her team helped me gain the smile I have always been looking for. They also have a spa to help accommodate your needs as well. Alice did a great job and will be going back very soon. Highly recommend to anyone! read more