Several employees are rude and useless. One of the younger female employees stares me down every time I do my shopping. It is antagonizing and ruins the shopping experience. read more

This Kroger location is awful, every single time I place a pickup order I get a call that it's going to be late, then when I show up when they tell me to, I have to sit and wait for another 20-30 minutes for them to bother to come and bring me my order. If I try calling customer service to see what's going on they never answer. Going inside isn't any better, it's dirty and for some reason they close the main entry door at SIX PM so you have to go through the exit doors. Super bizarre choice. I won't be coming back here again. read more

this Kroger has gone downhill for the past couple of years. Lately, they have been out of stock of so much. also the quality of fresh veggies and fruits are very subpar. very disappoint, hope they will improve and will be well stocked for Thanksgiving shoppers, read more

Worst Kroger I have ever been to. Prices automatically go up whenever the holidays arrive and selections are marginal. I have been patronizing this Kroger for almost 14 years bc it is close to my house. Now I'm shopping at bigger Kroger and Publix even though I have to drive a greater distance. Might I also add... this store has ZERO customer service skills. 0. They never greet me or say hello or anything and I know they I have been a loyal customer. I'm done with them read more

They make they own rules up. No one in five minutes to closing time. Literally had some yelling from the other side they were closed

Ive been living in powder springs for three years and I love this location! they always have everything I need and customer service is always great especially Brittney Which usually works the self check out! read more

This unfortunately is my least favorite Kroger. The customer service is typically great but the options are limited. I think a renovation is in order but It is my most convenient market so if I want more variety, like cheeses bar or anti-pasta or sushi off to Dallas Road I must go! The young ladies that work the customer service counter are consistently pleasant. I have had my car light smashed by a cart in the parking lot but of course that was a one star customer and no reflection on the business. Unfortunately it was out of view of their cameras but the manager on duty was nice enough about saying he couldn't help lol. read more

Kroger is an absolute joke. If I could give 0stars I would! On June 11th I placed a pick up order. On a June 12th I picked up the order. I was charged $250 for the order and another $250 prior authorization hold was placed on my account. Still, today it has not been released. I will NEVER place another purchase at Kroger in store or online. Their customer service representatives are horrible and some of the most rude individuals I have ever spoken with. When I asked to speak with a direct supervisor the last lady I was talking with told me I could hang up and try again but she wasn't putting me through to anyone else. read more

If your looking for good & fast service you should definitely go to this Kroger! I've been to multiple Kroger's and I have to say this is by far my favorite! My daughters prescription is always on time and they always have the medicine in stock, which is a blessing. As for produce, my children loves the fresh fruits in vegetables! Plus this year Easter I was every where looking for eggs and everyone was sold out... of course because the Cov19 I'm sure but Kroger's Powder Springs was fully stocked! This made my day to give my little ones Easter eggs after being sold out on the entire planet! I love good customer service that's all I get coming to this grocery store. read more

Kroger - Easter eggs - Grocery Near Me - Powder Springs, Georgia

Terrible management and customer service. They will never answer the phone for customer service. Not enough employees working

So apparently, my constant reviews, phone calls, surveys, and emails have finally made a dent in the mental capacity of the folks at Kroger. I have noticed that cashiers are a little bit friendlier and there are more items available on a Sunday afternoon/evening in the deli and bakery department. Not much can be said about the cleanness of this Kroger. Even a simple mess should be cleaned quickly. After all, this is a place where we come to buy our food. read more

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Drive thru is closed due to "understaffing" but there's nothing online that lets a customer know that before coming to the store. I choose to use the drive thru pharmacy exclusively and know that there are disabled customers who do so as well. If the feature isn't going to be available, you need to let customers know that so they can make a different choice in pharmacies if they have a disability, condition or illness that prevents them from entering the store. I called from right outside the store, asked about the drive thru, was told they were understaffed, explained that it wasn't posted online that the drive thru was unavailable and I would need to move my Rxs if that was the case. I was told to "do that if that's what you think you should." I asked to speak to the manager, was told the Pharmacist manages the pharmacy not the store manager and that the pharmacist was busy but I could hold. I held for close to 10 minutes. I decided to go into the store to pickup the medication that I needed and couldn't wait the time it would take to research another in network pharmacy with an open as advertised drivethru and transfer my Rx there and the cash register I was rang up on didn't work well enough for me to see my total before swiping my card. The pharmacist was working one register while another woman with braids (if I remember correctly) worked the other. There was a tall man with curly hair in a ponytail/bun and a woman with longish brown hair with chunky highlights (which is who I believe I spoke with on the phone because the only other woman besides her and the pharmacist is the person who rang me up and she had an accent while the person I spoke with on the phone did not). I understand being short staffed, but my experience is due to poor management on the part of the store and poor customer service on the part of the person I spoke with on the phone. The unavailability of the drive thru needs to be posted online and part of the notification that a customer's prescription is ready. The response from the person who answered the phone did not include an apology for the inconvenience or a speedy offer to transfer my Rx to a more accessible pharmacy. Neither of those things requires additional staff to execute. read more

This Kroger location officially sucks. Here is a list of reasons. 1. The store always looks dirty and cluttered. 2. For whatever reason, they are always out of major things people purchase, ie, eggs, meats, bread, the $1 beer. It sucked on Saturday afternoon on 06.22.2019 when I went there to pick up 1 Vidalia onion and a pack of ham hocks, but....Kroger was out of both items. Something about waiting for the trucks to come in. 3. Long lines and the express lane isn't open. If there is a long line in the self check out area...hint hint...open up the express register. 4. Associates who are not knowledgeable. The solution to all of this...I will travel those few extra miles and go to Publix where shopping is a pleasure. An here's why. 1. Publix stores are so clean, organized, and well lit. 2. They have a butcher on site who cuts their beef. Kroger brings in beef from somewhere. Kroger will open their steaks, put them in the display case behind the glass, and call it "fresh". 3. They have the best delis amongst the grocery chains in Atlanta. Have you ever tried their lemon pepper rotisserie chicken? OMG! 4. The overall shopping experience at Publix is excellent and they always have everything I need. I can't ever recall them being out of eggs, bread, onions, etc. Except when there was a snow storm. Those are facts, if you don't believe me, go to this Kroger location when they 1st open at 7 am and try getting a carton of a dozen large eggs. It's a gamble. read more

Do not get curbside pick-up or delivery from this location. They forget items, and even more aggravating, there is no way to call and speak to a human being, or even leave a message and have someone call you back. I'm not talking about items that are out of stock that they do not charge you for, but things that are in stock. Tonight I ordered 3 boxes of waffles. I got one box but was still charged for all 3. I have had problems with curbside at this location before too. I will continue to shop in store here for the convenience of the location & lower prices, but I will drive further to another Kroger if I have to do curbside again. Or I will make them stand there and wait on me while I do a full inventory. Update: Almost 3 hours after I picked up my order, Kroger sent me an updated receipt which indicated they were out of the waffles. Items being out of stock is understandable these days, but the revised receipt should have been available a lot sooner, like before I picked up my order, and there should be some way to call and speak to a human. read more

Just came back from Kroger's on a Sunday afternoon. The first thing they were no push carts. . Then I went to the produce section And there are no plastic bags by any of the potatoes or onions. Who manages a store and whoever they are they need to be fired. The bathrooms are never really clean either. There's also not enough help in the pharmacy. I like shopping at Kroger for the convenience, but Publix is so much nicer. read more

It's a Krogers! Not too much can be said about a grocery store. It has food and you buy it. Sales rotate weekly and items have prices. I wish they had a larger selection of blue bell ice cream, but it's basically a large grocery chain. read more

I love all kroger. These guys are open if there's ice and snow, whatever. If i need something they always have it. Are they the cleanest grocery store around.... no. Do they always have the lowest prices....no. but, when i need something are they there and open.... yes. read more

I LOVE THIS PLACE! They always have what I'm looking for, when I'm looking for it. Sometimes I think they read my mind. The crew there has been friendly since day one. Some of the aisle are marked strangely. Like "spaghetti" being in the aisle labels "spaghetti sauce." Would just think you would have noodles, something to that affect, but hey I don't run the company. A+ read more

This store never has products in stock it is too many people in this area for it not to have product especially in the produce and deli are this store has to really get with the times read more

This is my favorite Kroger! The location is always super clean and well stocked. They have a wide variety in their natural food selection, and will special order any items at your request. Their staff is always friendly and they have even helped me to the car when I have had my toddler with me. The only thing that would make them better is if they had a Starbucks inside! read more

They recently remodeled the store. They moved everything around and got bigger isles. They made the organic section smaller and raised the prices, which sucks. Used to go there for only their organic section. read more

This Kroger is just you average run of the mill chain grocer. Nothing special to note about it or anything horrible to say either. The produce section leaves something to be desired, especially if you are looking for organic selections. read more

We live very close to this Kroger, it is unfortunate that we must go out of our way to go to Publix for weekly groceries. We have on more than one occasion purchased expired food, and have been treated rudely at the checkout. We have called to complain to the manager and have been dismissed a couple times, we have three family members retired from Kroger and believe the store is being mismanaged. We continue to get gas for our vehicle's at this location and it seems that the clerk's that work the gas station part of the store are very nice and professional. read more

This Kroger is probably the worst run in the area. If you shop here be sure to check to make sure food has not not passed the stale date. The management team seems disconnected from the store and the community it serves by not realizing product stays on the shelves stale. Associates are polite and helpful but quality has declined rapidly in the last few years and is not what we expect from Kroger. My neighbors and I would rather pass this store to shop at competitors stores or another Kroger. It's a pity because it is in a great location. read more

Sooo does anybody know how it is possible to have USDA organic on the pricetags but not on the actual packaging???

I love this store! On several occasions they went above and beyond in their customer service. Last Christmas I bought some lights and I bought everything they had but it still wasn't enough so the manger called several locations, found some in Woodstock and went and got them for me. They were ready for pick up the next day! He also discounted them for me because I had to wait! On another occasion I bought the last 2 of 3 T-Bone steaks and when I unwrapped them they had a bad smell. So I took them back up and the manager said there was only the one left and it wasn't near a big as the 2 I had purchased. The meat department had already closed for the night but she opened it back up and cut the steaks herself and gave me an extra one because of my trouble! I will not shop anywhere else because I was in customer service for years and good customer service means a lifelong satisfied customer! Kudos Kroger in Powder Springs! read more