crappy gutter guards over flow every time we get a hard rain. my husband has to climb on top the roof to keep cleaning them out. I have to hear him get angry. don't get them from Kroll read more

Don't waste your time calling this company. They would not come out to talk to me unless a man was home. They called 3 hours before an appointment that had been set for more than a week with a convoluted reason to try to reschedule. This was for an initial meeting--to get measurements and an idea of what we wanted, and they couldn't be bothered to send someone out. Unprofessional. Rude on the phone. Don't call them. read more

Dishonest company, they lie to you and their work is crap, takes months and is not worth the stress. Their workers half ass everything and they use crappy materials. Go elsewhere if you actually want good value for your home. As they have no idea what they are doing whatsoever, they will screw up your electrical systems as well. read more

The sales guy is a liar and very dishonest. Not professional at all. Don't do business with this company . Don't signed anything with this company he will not show you the back side of suppose to be an estimate but I stead it's a contract . DON't signed anything he a complete B... S...company very deceitful . Worst experience of our lives . He charges a large sum of money to remodel bathroom that took 4 months and a kitchen that took 8 months he put in parts that he probably had left over from a previously job caught them twice putting in wrong parts that wasn't pick out . He said 8 weeks they took 8 months. This company is not to be trusted. go shopping for materials he never buys he put materials in he already had I. Storage . If anyone deal with company you going so stress out and if you do document everything he does because he will write constructions verbiage you would not understand. He has done this to so many people it's just not fair . How he staying in business and manipulating estimate/ contract. Bad management take any documents to your lawyer do not signed anything with this company . Robert. Very rude and never visit the site and poor management and supervision on site. tear your house apart for months and don't come back until 4 months later. Give you a completion date then on the back contract it say it won't be honor read read read he is a fast talking bs sale/vp of Kroll and he will use channel 4 as a sale pitch don't believe him not a trustworthy company please other comments I know we all. Can't be saying the same thing . Quality of work poor and services . read more

These guys do an amazing job! Reasonable pricing especially when you consider their warranties.

I want to give Bob, window repair, a 5-star rating. He's been out to my house a couple times and has excellent customer rapport and is very knowledgeable about his craft. Bob went beyond my expectations by going to the warehouse to get a needed part, returned and installed in the same day. My sliding screen is functioning perfectly now. read more

Just start this company exceeded my expectations with the work that they provided for our home! And their professional and response time is out of the world. There are some other projects that we need done and we will definitely use them again, if your looking for a company that does honest work choose them! read more

DO NOT HIRE THIS COMPANY. it took 8 months just to remodel my small kitchen. the workers are not professionals, they are just laborers. no attention to detail. most days they were left alone no supervision. there was absolutely no communication with me. I would go weeks before someone came to do more work. there is still paint on the new floor I recently found 2 boxes in my garage with shelving that should have been installed. one worker walked thru to the basement with greasy boot. I had to hire carpet cleaner for the stairs and basement. They did not put up screens so dust wouldn't get all over the house. The supervisor told me he would clean it. Hah. Didn't happen. Many mistakes were made and had to be corrected. Some can't be corrected. I just live with it. I feel very cheated. The owner would not give discount for all the mistakes and frustration. He tried to tell me how much each cabinet cost as a defense. I don't even enjoy my kitchen. Too much money and so much frustration. read more

Called to find out if they can do a bedroom/bath remodel. They said someone would call us back within 24-48 hours. Several days later we called again to find out why no one had called us and they said "oh there's a note here that we don't have the ability to do a bedroom/bath remodel". Wow. Thanks for calling and letting us know . And what kind of company is this that they can't do this type of project?! Very pathetic. Meanwhile we've had one company come out and give us a quote and 3 others scheduled. We have many more projects planned for the future so Kroll definitely dropped the ball. Good luck with your business, at this rate based on our experience and others based on reviews, you'll be out of business in no time. read more

Completely satisfied with my new gutters. Eric and Kyle went over and above, leaving my place looking better than when they got there! Very nice, very thorough and completed within two weeks as promised. No issues. read more

They do less than mediocre work and do not return calls to customers that have spent close to 30k on projects. Also, lied about pulling permits but still felt compelled to charge me for them. These guys are terrible! read more

Loved working with Kroll Construction. They do an absolutely amazing job at what they do! If you are looking to get any work done around your house, please give them a call! read more

Kroll treated us like family. The quality of work and service we're impeccable every step of the way. Thank you Kroll for a wonderful experience read more

My Hat goes off to one of the Best and Most Proficient Construction and Roof Replacement Companies!! They have been in the Business for over 60 yrs and have an A Plus rating from the BBB! I enjoyed the services of Crew #1, Members Gregg and Pat's ,(Two Bother's, who worked together Beautifully and you Saw it every day during their three day... Read more read more

They are Bullies telling me to contact an atttorney because I went with Wallside. I told them it was too high from jump. but now they are saying I'll be getting to sets of Windows installed. I haven't heard from any of them until the Township said I had two permits pulled and I kindly asked them to withdraw the Permit they submitted and all hell broke loose. Ron the sales guy said "O well you''ll be getting to sets of Windows installed." Why are we still going thru this Bullying in 2023. Who would pay Double when you can pay Half. I was told I better contact an Attorney. I mean just very rude. read more

Trevor came to my house for a quote and pressured me into signing an agreement. According to the date on the notice of cancellation, I have 3 days from 11/21 to cancel and they are not providing my deposit back even though I cancelled well within the time. Now they are trying to sell me on other services to "transfer the deposit to". This quote (even after reducing after first communication to cancel) is substantially higher than 2 other companies. Clear example of a company taking advantage of people. read more

Not sure if the estimator took me as a sucker...or he just didn't understand my needs. they quoted me a price that was 10x the price I eventually contracted for. Perhaps there was some type of miscommunication, because I am hopeful that a company with 50 years experience would not over-quote as a practice. read more

Had appointment for Saturday at 9:00. No one showed and nobody called. Office closed on Sat. read more

Kroll charged my 92 yr. old uncle ~2X market price! Earlier this year I received a telephone call from my uncle that the salesman for Kroll Construction company had refused to return my uncle's Remington bronze statute. I asked why the salesman had the statute and learned that the salesman "borrowed" it when Kroll replaced roof in November of 2019. My uncle said the salesman refused to answer calls demanding the return of the statue. I called Kroll Construction, and the receptionist screened my called refusing to let me speak with the owner. Being in Texas and his closest living relative, I immediately called the Wolverine Lake, MI police department. They contacted the Kroll salesman and he delivered it to the police station within a week. Kroll tried to suggest they discounted the roof job by $1,000 in exchange for my uncle's art. If so, why was there no "art credit" listed in the price section of the contract? After learning of the Kroll statue issue, I discovered the roof replacement price was $31,000 for this small 1600 sq ft one-story house. I started asking the neighbors what they paid for their re-roofs and was shocked at the overcharge by Kroll. Another neighbor with a similar size house paid ~$15,000. I contacted Mr Roof .com looking for pricing information. They quickly and professionally gave me a quote for multiple shingle options ranging from $13,493.30 - $17,878. Kroll used IKO Cambridge shingles. My Google search results suggested that the Owen Corning Duration shingle is of a similar grade which correlates to a $14,988.20 bid from Mr. Roof. To be fully transparent; in addition to the roof replacement, Kroll removed a ~12'x20' patio awning made with corrugated polycarbonate plastic which Kroll said was interfering with their ability to re-roof the house. This was part of Kroll's $31,000 charge. My investigation suggests that the removal would have added no more that $1000-1500 to the total roof job. Keep in mind the entire job took 1/2 day to complete. As you might imagine, I wish I would have had a chance to intervene back in 2019 when my elderly uncle made this decision to accept Kroll's proposal. I am currently waiting to hear back from the Michigan Attorney General's office. read more

I don't what kind of work they do because after them calling a few times about a gutter quote, they told me they wouldn't be able to work on the home since I'm not currently living there. They also wanted to know if I owned the home with my husband. I don't. Seriously? This is 2021, I'm not married and women can own homes and schedule work on their own. read more

We've been really happy with Kroll Construction! all of our windows were replaced with Kroll! We have worked with Bob, he is amazing, he's knows what he is doing and he's always helpful and kind!! read more

I have no idea if Kroll does good work or not because I couldn't get past the offensive and insulting window sales guy. It was a bizarre meeting overall. I wanted to replace three, beautiful awning windows and the sales guy suggested that I replace them with standard, non-opening windows since, "no one uses them anyway". I told him that I use them almost daily and that I enjoy the fresh air. I stayed calm while the sales guy threw several insults at me. read more

Kroll Construction was an absolute pleasure to work with. We needed a new roof, and they made the daunting experience smooth and easy! Their in person consultation was very thorough. Then, on installation day, they showed up promptly and completed the job in one day. They were kind, professional, and personable throughout every step of the process. We are not just pleased with our new roof, we are really grateful to have worked with such wonderful people along the way. They truly treat you like family! Whatever needs you may have, you can't go wrong with Kroll Construction! read more

I am increasingly displeased with the service of Kroll construction. 3 years ago I needed to have my roof replaced. I knew it was in poor shape. The quote was bait and switch. I was initially quoted in the low 4K range and halfway through the project Kroll more than doubled the price because decking needed to be replaced. It was known the boards were in poor condition. The quote should have been more accurate. Within the first year a single fell off. Meanwhile at the hall of justice since they have my cell number I get sales calls. 3 years later I found a portion of a single on my front porch. Why I am having another single issue. I place a service call and I was told it would take at least two weeks for someone to show up at my house. Two weeks pass. No one showed up, but I did get another sales call from Kroll. I called Kroll to inquiry when someone was coming over. The story changed. I was informed there would be a 125 dollar service fee. It is ridiculous. $125 to send someone to my house despite the fact I am 4 miles away from HQ and already I paid them over 8K. The lifetime warranty they sell you on is meaningless. I called Kroll out on their poor service. I told Kroll that two weeks and I have not even received a followup call. I was apologized to, but this does not negate incompetence. Overall, I am not pleased and regret I did not conduct business with another company. read more

their contractor did an amazing job but Kroll never pulled any permits to have job completed so now I dealing with getting it approved by the city and Kroll is not working with me to get this done correctly they say they are but this could have been avoided if they pulled the permits in the beginning this company is shady and not trusted bewareful their reviews are lies ask around word of mouth is more powerfull I will never use this company again they're not loyal to their customers or their job shame on them it's hard to find a company that's stands by their work and their word beware read more

We had our roof replaced by Kroll Construction in 2009. Over the years, the nails have been popping up and falling off the rooftop (I have been picking them up around the yard year-round). A few shingles were blown off during a windy day in June this year. I initially intended to contact Kroll for a repair service since they installed the original roof, and it may be easier to match the shingle color. I made the first call on June 30 at 5:06 pm. The office was closed. So I called the following day again (July 01 at 9:18 am) and spoke to Michelle from the service department. I was told there would be a flat charge and someone would call me back with a service date. Nothing happened. I called on July 13, and Michelle told me someone would call me back with a service date. Nothing happened again. I called back on July 29 and was once again told by Michelle that someone would call me back with a service date. This time the office did call me on August 25 at 9 am to let me know someone was going to be at my house in an hour. I told them I was in Boston to help my daughter move to college and asked if it was possible to schedule me for a different time with at least one-day advance notice. The office said yes. Then nothing happened. So I called on September 09, and again, I was told by Michelle that someone would call me back with a service date. Nothing happened as usual. I called back on October 04, and was again told someone would call me back with a service date. You guessed it right; nothing happened. Once again, I called back on October 12 and spoke to Dave from the service department. He asked me to call back later and apologized for the situation. I called back on October 13; of course, I was told someone would call me back with a service date. Then nothing happened. I called today (October 26) at 1:13 pm and was told everyone was in the meeting, so call back in 30 minutes. I called back about 40 minutes later at 1:55 pm. They asked me to leave a voicemail. So I left a VM with Dave. Maybe, after Kroll Construction Company reads this review, someone will call me back with a service date??? read more

they are the worst! I signed in March 2018! and I'm still waiting on them to finish the job! and don't bother them with warranty work cause they ignored the hell out of me. took 3 years to pass inspection, and that only happened cause I agreed, Brian Kroll said they would do all this work and that was a year ago, ain't done crap. Do not hire, they tried switching out our shower. don't think cause you pay cash, you can shop anywhere, they hold you to Lowe's. if you pick something, Robert will tell you no, you want this. I had to settle, like it was Roberts house, not mine. I've called numerous times, with no call back at all! been to the office and they are not available or on vacation. they just want money but don't care about customer service at all. getting ready to go in front of the store in Garden City and protest with my friends. there contracts didn't even have a license! go figure read more

HORRIFIC!! AFTER a contract was signed I get a call that it will cost $2000 more. They settled for $1000 if it was paid in cash. The 3 day job was completed in 23 days. NEVER was I told why, or were the workers checked up on until they disappeared on day 21 and I called them to ask why no one was working for a couple days on the trim. With my grass being killed from equipment and supplies sitting on it during the hottest month of the year, grease spilled all over my deck from the barbeque, and the water left on for days until I found it, I'll be paying even more bills. I was offered $200 for compensation, REALLY! When I balked he raised his voice and rudely told me that he didn't owe me anything but would go no higher than $400 in compensation. 23 days of misery and property damage not to mention the broken contract and rude owner. DO NOT HIRE THIS COMPANY! read more

I still don't understand how this company stays in business, so I feel compelled to warn people. Years ago, I had a bow window installed in my home. It was an expensive Andersen window. We had a very small house and I thought it would add some space to have a nice, big window. Two young guys showed up to install it. The window itself was beautiful but it took all day until it was night and actually too dark to see anything well. Within a day or two, I noticed a dent in the bottom of the window where a strip of aluminum was installed. Since it had just been installed, I called and told them about it. As I recalled, this window was $4,000 back in the 1980s. A lot of money and it wasn't even finished, I had to finish it myself. Anyway, someone came out and basically told me tough luck, I couldn't prove their workers did it. I told them it was possible one of the workers accidentally hit it with a ladder (that's what it looked like) but I told them I couldn't say 100%, there were some kids in the neighborhood. They told me basically I insulted their workers by suggesting they might have done it and if I wanted a new strip in, I'd have to pay for it. At a whopping cost of $20. I just paid $4,000 and instead of treating me like a valued customer, believing me and just replacing that small strip to keep me happy, they were going to charge me $20? I even talked to the owner, who was one of the rudest businesspeople I've ever talked to in my life. He told me they'd replace it but I'd have to pay the $20 in cash so I couldn't stop payment on a check. I told them to go ahead because who am I going to get who wants to do a small job like that. So....I let them do it. Then I told the owner he'd never get another dime from me, he was the rudest person I'd ever talked to. I was planning on ordering more windows but they wouldn't get my business....EVER. I never used them again. Every so often, they'd call me, sometimes have salesmen stop by. I've told them if they were the last contractors on Earth, I'd do without. A friend of mine got windows that cracked, doors that wouldn't open, not sure what else. It is a mystery why anyone does business with this company or how they stay afloat. The absolute worst, rudest people ever....and they charged alot. read more

I'm spitting mad right now! My husband called Kroll Construction for an estimate on a roof and siding. Tom the salesman was condescending from the minute he walked in the house. He kept saying that prices aren't what they used to be and seemed upset that we had made other appointments for other estimates. After telling us over and over that they wouldn't be the cheapest and us telling him we wanted an estimate I had enough and asked him to leave at which time he called me several names and said I had a big mouth. SHAMEFUL! read more

I have not used Kroll and will not. My review is based on the sales rep, William, who caught me outside of my home and gave me a flyer before he decided to provide negative remarks about my home to which I ripped up the flyer in his face and went about my day. Is that how Kroll gets business, by making insulting comments? That's a no for me. Based on the other reviews doesn't seem like they have the best reputation around town. Might be helpful to train your sales reps on how approach people. read more

They will tell you anything to get the sale. We had 3 no show start dates for our project. No call, no show. Kept making excuses. So beware! The salesmen talk a good game but you will just get lies after that read more

They won't even give an estimate unless you will meet with the salesman. Poor business practice, after reading the reviews they look like they should be avoided at all costs. read more

Josh was a great salesman. Very polite and courteous. Shout out to Josh and the rest of the Kroll team

Now I know why the Sales guy was so eager to get us to commit on the Sunday he came out to my home back in Dec. of last year. We needed a new roof because it was leaking bad over our screened in porch that is totally finished. Fast forward to now they put on the new roof in Jan. and it's not only been leaking but it's worse now than ever before. It's July 22 2019. We complained over and over but they take days to return calls and are never around when you try to call them back. We have been spun now for over 7 months. A few months ago a guy head of roofing that can not speak very good English came out and used some liquid nails to glue down corner of roof where lea is then through the tube in my back yard and my dog got ahold of it. He also left the gate open. Well it's still leaking and it's bad. I'm also finding nails all over the place so be careful because you may get a flat tire as well. I really should have read all the terrible reviews before saying yes to these incompetent family owned business. They give companies ran by family a bad name. 10 grand and my roof is leaking still. read more

Women Beware!!! I just called for an estimate for gutter replacement on my home and garage. The representative would not even set an appt if my husband was not available to be there. For 28 years, I have dealt with the business end of our joint ventures, we go through and make the decision together and pick who is best for us. 28 YRS!!! When I asked why ALL she would say is it is "their policy." Please take the time to read the reviews below as you will see it appears if a male isn't available that they are NOT interested in OUR business or money. read more

Installed windows in our sunroom and the seals have popped twice and he won't stand behind his work. Bad company!!

I had someone come out to give me a quote on a kitchen remodel. They said they would reach back out with a quote in a couple days. It has been a month now and never received my quote. I called and left a message, sent and email and got no response. I guess they don't want my business. Poor job taking care of customers. Should have listened to the reviews before wasting my time. read more

Not a good place to to do buisnas first three weeks after they had to rip out the bathroom and shower floor. Did not draw permits. Electrical done wrong plumbing wrong HVAC wrong. President of kroll was disrespectful and made a threat to me he was talking over me so I told him to shut up he told me to make him. Work done by kroll construction had to be completely gutted and redone by another company read more

One of the worst sales experiences I've had in any industry. I requested an estimate for a new roof and had a sales guy come out to my house. When he got here I told him unfortunately that I needed to leave soon, my wife is upstairs sick in bed, my 1 yr old is sleeping and my 3 year old is bouncing off the walls. I warned him that my attention may be split, but I still wanted to talk with him. I listened to what he had to say and we covered all of the areas I wanted to talk about as well; however, he seemed offended and felt like I didn't give him the time of day despite me warning him about how the conversation would go. He was slightly pushy and seemed more interested in getting me to sign on the dotted line the same day, than me as a customer. I clearly told him we are collecting quotes this week and will make a decision within the next two weeks. This frustrated him and he proceeded to tell me about the numerous sales visits he makes every week and how if we can save them time by not doing return visits, then he could save us money in our project. I told him that he wouldn't need to come back as we will make a decision within two weeks' time on which company we want to work with. After 30 minutes he clearly felt I was wasting his time, got up mid-conversation and walked out as I was asking him for a record of the quote that we discussed. Not every customer will be able to sit down with you on a Sunday morning and have a formal business discussion, especially when that customer is taking care of 3 other people simultaneously. If they forewarn you in advance that the conversation may be a bit broken and that they need to leave soon, the salesman needs to adapt to the customer's environment; especially when they're serious about spending up to $15,000 in cash and would be a repeat business customer on other projects. Don't waste your time with these guys because their time is clearly more valuable than you as a customer. That's the message I received today. read more