Excellent accommodations and the location was great for event access at the Chase Center. The room…read morewas not overly spacious but more than adequate. The robot delivery service for coffee pods and other requested amenities had a fun touch.

A great stay! My…read morefriends and I made a last-minute booking at the LUMA Hotel due to its proximity to Pier 48. We stayed on a Friday night so the hotel was quite lively. The check-in process was smooth. The front desk was very helpful in getting us in and filling out a card authorization form. We were surprised by the valet price however - $90 is definitely high. There is no self parking but the prices for the lots nearby are just as high, if not higher for overnight. We really enjoyed our room. It is definitely not the most spacious but felt quite luxurious. We booked a double queen room and were placed in Rm 920. There was limited walking space around the ends of the beds and desk. There was a beautiful view of the courtyard and city. I love that the room was very well-lit. There is ambient lighting and brighter lights you can turn on next to the beds. My friends and I loved the window that separated the bathroom from the sleeping space. It was quite comical and made getting ready for a night out very fun. There blinds for both the bathroom window and outside window were motorized which was a nice touch. The beds were pretty comfortable but nothing too special - I appreciate them having a bunch of pillows. The mini fridge and coffee bar felt pretty luxe and were much fancier than those are other hotels I've stayed at. There were plenty of outlets throughout the room and next to the beds. The whole vibe of the hotel feels very sleek and modern. The hallways are lit with a ambient blue. The inside of the elevators are themed which is super cute for pics. The gym is very nice too, loaded with more than your typical treadmill and elliptical. The lobby felt clean and had little robot things scooting around that apparently are used for room service. I would definitely stay here again so I can explore what I didn't get to see on my short stay!

This hotel has charm, older but still nice. I liked that it…read morewas walkable to China town, north Beach, and Ghirardelli. The hotel has two restaurants, one for breakfast and one for bar and dinner. But there are so many good restaurants nearby as well. Convenient. I checked in late in the evening during a holiday weekend, and it was busy. The front lobby had two people checking in guests. When it was my turn at the counter, we were checked in pretty quickly and given a run down of the layout and weekend activities. Fresh water is provided right by the elevators so you can fill water bottles before heading to your rooms. And in the morning, hot coffee is provided right before you head out for the day. Pretty thoughtful. My stay was two nights, and the first night the street music and sounds came thru loud and clear. But the second night, it was quiet outside. So it's unpredictable if my stay would be relaxing or nerve racking. The room for 3 was a good size with a large bathroom, large windows of street view, and sizable writing desk, and arm chair. I got to use the gym once and it had all the general equipment and fairly large room. Upon check out, we received the kid welcome gift which was supposed to be at check in, but check in was chaotic so it was better late than never. And the staff were all very nice and friendly during our stay. We would come back to this location if we get the chance again.

I've stayed at this hotel multiple times. Always enjoyed the location, staff, and amenities. I…read morebooked through Priceline to stay again this weekend. Unfortunately, my dog had to have an emergency surgery that prevented me from being able to use my room. I called the hotel then Priceline then the hotel then Priceline. Back and forth trying to see if I could simply reschedule for a couple weeks out while paying the additional amount. The Omni refused. No reschedule. No refund. The ~$200, when I called well in advance of check in, was worth more to them than the customer. I've spoken to them employees at the hotel who expressed dissatisfaction with the management; I can see why. In a moment of distress for my family, the GM personally declined the refund. I learned a valuable lesson about booking non-refundable and will be looking for a new hotel.

We had such a fantastic stay at Staypineapple in San Francisco! From the moment we arrived, the…read moreservice was exceptional. A special shoutout to Yesha and Brian who were incredibly warm, friendly, and always ready to help with a smile. Reception manager Arnold also went above and beyond to make sure everything about our stay was smooth and comfortable. A truly top notch hospitality! The room was spotless, modern, and incredibly cozy. The bed was comfortable, perfect after a long day of exploring the city. I also loved the thoughtful touches like the fluffy robes and the fun pineapple theme that made the stay feel unique and memorable. The location is super convenient close to major attractions and easy to get around, yet still feels safe and relaxed. Overall, Staypineapple delivers a perfect mix of comfort, style, and outstanding service. I would absolutely stay here again and highly recommend!

I had a great overall stay at Staypineapple, and a big part of that was the amazing staff. Everyone…read morewas so friendly, welcoming, and beyond attentive. It really made the difference in this case. First off, the lobby/rooms are gorgeous. It has a really fun, stylish vibe that sets a nice tone right when you walk in. I did happen to visit during a heat wave in San Francisco (rare timing) and unfortunately the AC stopped working in my room that night. But I have to give credit where it's due as the hotel handled it perfectly. They refunded the night without hesitation, and by 7am the AC was already fixed. That level of responsiveness impressed me. Three things I didn't like was they removed the gym for a conference/phone room? People like to keep their routine going while traveling and sometimes don't choose a hotel based on that. It also stated they had a gym, when they didn't. Should add it back. The bathrooms are insanely small. The lobby bar only has water? They can make some good money with such a nice bar. As for the location, if you're not familiar with Geary Street or the Tenderloin area, just do your research ahead of time. Personally, I had absolutely no issues at all and felt fine and completely safe. Try and get a higher floor for less noise, like any other city. It's also super convenient: there's a convenience store literally right across the street with snacks and anything else you might need during your stay. Between the staff, the vibe, and how well they handled the hiccup, I'd definitely consider staying here again (not during a heat wave haha)

This is my hotel home away from home. I've been staying here 5 to 6 weeks out of the year over the…read morepast 3 plus years. One of the most special things about this hotel is that The Staff! They are always so friendly and accommodating. And It has been the same staff over the 3 years. I see the same friendly, familiar faces when I arrive and they greet me by name. They always remember that I love to have a tea kettle for my evening hot tea, So they have it sent to my room as soon as I arrive. I always get a king room and I've stayed on so many floors, The rooms are consistently clean and well maintained. I've never had a bad room experience in all of my stays. That has a lot to do with the amazing housekeeping crew. They come in daily to refresh and reset the room, So when I come in, the bed is made, the bathroom is refreshed everything is in place and reset. Not once have I ever had to ask for anything to be sent up to my room. It's all already taken care of. And let's talk about the breakfast setup! Because this is one of the best hotel breakfast I've ever had in my life. There's a hot bar with bacon, sausage and potatoes and eggs and it rotates daily. There's a yogurt bar with fresh fruit and even hard boiled eggs, there's always oatmeal with toppings. There's a center island filled with all of the carbs you can think of even tortillas. The bananas are always just ripe and that's rare. And there are two coffee stations one by the breakfast area and one by the front entry. I love the coffee! I really like the walkability of this hotel too! It's only a block from my office and very close to Oracle stadium as well as being close to the embarcadero walkway. I cannot say enough great things about this hotel and the crew. I love staying here and will always highly recommend this location. Tell them that I sent you! I want to say kudos to the leadership team because whatever you're doing, It's working and it should be duplicated in other hotels. See y'all next month!

Absolutely awful hotel. Everything feels dingy and cheap. I've stayed in dozens of hotels in SF and…read morethis is the worst value I've ever gotten for my money. Air conditioning doesn't work. Rooms can't go below 75 degrees, and if you ask them to fix it they'll twiddle with the buttons and tell you to check back in 30 minutes and it will still be 75 degrees. After hours of struggling in my extremely hot room (which cost $850, btw), I booked another hotel and requested a refund and the manager refused. (the rest of the staff was very nice, fwiw) This place is very low integrity. They don't care about the quality of the rooms or service, just how much they can exploit you for on the way out. Do not stay here under any circumstances.

The Metro is an old Victorian hotel, redone for your comfort, but keeping its cool style. There is…read morenot another hotel like this in the area. It is sort of Midtown, I think of it has the Haight area. They have a killer Italian eatery downstairs. You want to try that. It is within walking distance to the Golden Gate Park and great shops and food. The rooms are so pretty and they are spotless. The beds are great and the rooms are not huge, but you won't care. I don't think they have AC. I did not need it, we had a fan, but I would ask about it in the summer months. It has everything you need and the staff is wonderful. They will guide you to where ever you want to go. There is so much to do right around there. The prices are fair. I loved the little seating area we had with great Victorian chairs.

We loved staying at The Metro Hotel! The bed & pillows were comfy, the rooms were quiet, grateful…read morefor the fan, the garden was peaceful, staff was nice, lobby was beautiful, centrally located, close to so many things, overall perfectly cozy! Would recommend

In a great location, clean, and easy to access. The front door uses a passcode, and you'll need an…read moreapp to unlock your room. There have been a few times when the app didn't work, but the concierge was very helpful in getting us in quickly. The rooms can be a bit chilly, though that's pretty common in San Francisco since many places don't have strong heating or air conditioning.

Absolutely horrible experience--please note that staying here comes with hidden costs!…read more I was looking forward to staying here because of the location and cheap price; $80/night in SF over the weekend is definitely a hard find. However, from the very beginning to end ranged from confusion, annoyance, to plain nightmare. The check in process was confusing and and cumbersome. I was given no check in information, and there was no front desk. The intercom at the front door did not even work, and I had to call their actual "front desk" who apparently said they did not have my information on file and made me go through these annoying steps just to find my hotel room key in a lock box. The most frustrating and nightmarish experience came the next day when I lost the hotel room key (a physical key). I called the "front desk" several times but received no answer then finally got one after about 10 minutes. When I told the man at the "front desk," he told that he would have to speak to the housekeeper. After waiting for another 10 minutes, he informed me that I would be getting fined $200 for the lost room key, which is plain ridiculous, since they didn't have a replacement key (other than the housekeeper's key). I understand a $25 or $50 fee for a lost key but $200 for a freaking key???! After waiting for about 40 minutes total, he finally walked over with my replacement key and begged me not to lose it since that would mean the housekeeper can't even get in (how laughable). What's worse was that the other guests were able to use their phone or a passcode to get in since all the room had e-locks. When I asked the man at the "front desk" why I needed a physical key, he said that not all of the e-locks were working--including the one for my room. What a load BS. A horribly dingy hotel that can't even get its most basic sh*t together. Stay at this incompetently run hotel at your own risk or better yet find much better options.

Amazing Service. Good Value. Butler Service…read more I came to the Bay Area for a relative's 80th birthday and booked The St. Regis because it was the only Forbes Five-Star rated hotel in San Francisco. I'm usually hesitant to stay at American hotel chains' "luxury products" because they often just feel like Marriotts with nicer tile (most new Ritz-Carltons, for example). I found the St. Regis to actually offer the kind of luxury service that is often missing in American hotels. I arrived fairly early, around 11:00 a.m., and the staff were incredibly friendly, accommodating both an early check-in and late check-out, along with a room upgrade. Prior to this stay, I didn't really understand the purpose of butler service, but they were kind enough to gift-wrap the presents for the birthday party I was attending while I booked a massage and walked around the city. The spa at the St. Regis is fairly large, with an indoor heated pool (well designed), a gender-separated steam room (out of order during my visit), and a sauna. I will say the spa could use an expansion or renovation. The "relaxation room" felt a bit like a repurposed salt room, and the men's lounge basically just had tea and snacks. The massage itself was great, and everyone there was extremely friendly. What really impressed me was the service. I casually asked whether they had bath salts available for use in my room, and within 30 minutes of leaving the spa, bath salts, bubble bath, and bottled water were delivered to my room without my needing to make a special request. Great attention to detail. I walked through the gym and it seemed large enough for a full circuit workout, with plenty of equipment. I do wish the hotel had more dedicated lobby or guest lounge areas. The check-in area, bar, and restaurant all seemed to blend together into one shared space, which felt fairly busy in the evening when non-guests came in for happy hour. The bar was nice but honestly expensive and not especially memorable. I was a bit surprised by some of the clientele (there were what I assumed to be a couple "working ladies" at the bar who I wonder if their services were less than the cost of breakfast in hindsight), though very friendly occasionally felt slightly out of sync with the otherwise polished atmosphere of the hotel. I didn't try the restaurant for dinner. The hotel does offer a complimentary car service around the local area, though unfortunately it was booked when I needed it. Breakfast was expensive, easily over $100 per person for a fairly normal order, but it was very tasty. The Eggs Benedict were perfectly cooked and included truffle, which was fantastic. The room was clean and comfortable. I do think it could have used a deeper scrub, though I admit my standards may be skewed by an exceptional housekeeper at home. There was also a slight musty odor. It was not on the level of a room at an average Belmond property or the former Mandarin Oriental Miami, but it was spacious and perfectly comfortable for one person. I'm not entirely sure whether St. Regis considers itself directly competitive with those brands. In summary, the service is what makes this hotel worthy of five stars. They seem genuinely happy to accommodate nearly anything you might need or even casually mention wanting. Personally, I find San Francisco itself dirty, stressful, expensive, and rough around the edges, so having a hotel that felt calm, polished, and attentive made a huge difference in my trip.

Stayed here for 2 nights as part of The Edit program from Chase. They are also a FHR hotel but the…read moreChase portal price was significantly cheaper so we ended up using Chase. If you have both cards, check both portals. If you have the Amex Plat, you are also Gold Elite status so you can get some extra perks such as fast wifi (it's pretty fast lol). Service is top notch. Hotel is clean. Room is beautiful and quiet. I love how the AC is super quiet, I couldn't even notice it turn on. We also got $90 breakfast credit for two. The food is extremely overpriced and $90 doesn't get you very far if you eat at the restaurant. We ordered to go most of the time. Note that there is tax on the food and tip (if you choose). Breakfast: Two farm egg any style. Fine but small portions for $32. Would not order again. Chilaquiles. Also fine but basic for $35. Would not order again. Sourdough muffin sandwich: If you want best value for price ($26), get this. It's seriously huge and filling. California croissant: This one is like an elevated avocado toast. It's really good. Price is $31. The mixed berry antioxidant smoothie is also meh. I can make a better smoothie at home. As part of The Edit they also give you $100 credit to use on food and drinks only at the hotel. It was SF restaurant week so we ordered the $90 3 course meal for dinner at the hotel restaurant Astra. We ordered the duck cannoli (ok tasting but the duck is cold), braised short rib (very good! Love the polenta) and the brussel sprouts (menu said it was gremoleta/garlic/parmesan flavor but it ended up being gochujang flavor and it was overly sauced). Was not a huge fan. The hotel is dog friendly. They give you a bed and bowl and treats. The pet fee is steep at $200 per stay. There is the Yerba Buena gardens across the street (5 minute walk) to take your dog out. The park is clean with lots of grass. This was one of the deciding factors of us picking this hotel because it's hard to find grass area in the city. They allowed me late check out at 5pm which is awesome!! Also, they have a chi hair dryer which is very powerful. Location in Financial District is very central to a lot of eateries and next door to Soma.

For 2025 and before, I would give this place 10/10! It was my absolute favorite B&B in the city and…read moreI would recommend it to anyone!!! However... as of 2026, I don't even know if it's open for business anymore. The website is dead, and people are saying they can't even get a hold of anyone. The building was sold in January and the business status is murky. All I know is, Marty and Connie were the beating heart and soul of this establishment. Unfortunately, people do age and eventually pass. I don't think that either of them has passed, but from what I heard, there was a sudden medical issue and they're not coming back. I hope that the new ownership can get it together and bring back this amazing place to continue as a gem of a place to stay in SF, but... not holding my breath. :-(

There's no website, no one picks up the phone, the number on google is an 800 number. Really wanted…read moreto step here but I can't get a hold of anyone. Pretty disappointing

Impeccable. Truly impeccable at every turn. Attention to detail knows no bounds at this Four…read moreSeasons property. Not sure who the GM is, but they need to take a bow for creating and maintaining a culture of pride and excellence. The staff is happy to be here and it shows in every small detail. The staff made an ordinary stay an extraordinary guest experience. If you are trying to determine where to stay in SFO, look no further!

I have a problem with this being a Four Seasons, because it's really not that type of experience…read moreand I wouldn't think they would just throw their brand around. The hotel used to be quite a few other properties, so while they may have decorated it, it's not the luxurious experience we've had at other hotels. The views are to die for, we had a room that spanned windows from Golden Gate to Bay Bridge, it was amazing being on the 45th floor and seeing the night sky and morning sunrise. The property doesn't really have a real lobby, spa, and the restaurant is average, as in the quality of the food was just not top notch, and they have access to the best ingredients. They only have two elevators and are quite slow, at a busy time this can be quite annoying. The room itself was small, no real furniture, would have been nice to have a sofa and table with two chairs. There was no dresser. The bathroom was great for one, but small for two. The shower didn't have a bench, no his or her's sinks. The bed when we got into it was super soft and not supportive, when we called they did something really odd and put a board on the mattress and then a topper. I guess they have a guest that asks for this. Why didn't the service people know they have a firm version of the mattress topper they could have switched for us. We didn't have the best sleep. Again, usually the Four Seasons beds are amazing. While this property doesn't charge regular Four Seasons prices, it also doesn't deliver the experience and it would be a shame if the brand started doing this.

JW Marriott Doorman…read more- Essu, he was so fast at helping me out to get in the door and guided how to get the room. Getting my clients ready for there son's wedding day. Makeup and Hair Design What a beautiful couple. The deco of the hotel was so beautifully decorated with art. So relaxing in the waiting area too. Expecially me being there so early at 5.30am. Inside my client room had such an amazing view too. A must stay hotel.

Stopped into Level III during a stay at the JW Marriott on Union Square and it was a pleasant…read moresurprise. Hotel restaurants can be hit or miss, but this one delivered. I went with the chicken sandwich and it was really good. Simple, well executed, and hit the spot. Sometimes that's all you need. What stood out most was the staff. Everyone was attentive without being overbearing, which is a balance a lot of places get wrong. You could tell they take hospitality seriously in there. Great spot if you're staying at the hotel or just exploring Union Square.