Service is so horrible! I ordered my usual #4.. and my order was not right at all. I paid extra money for extra chilli/ cheese on my fries which did not happen, and I didn't get all my Krystal's that came with that meal. my order was incomplete, and the manager has a nasty attitude! read more

The food was hot and fresh, the service was A1 customer service was great and the timing was fast. Shout out to Mary the cashier 5 star

I'm so bummed Krystals closed in Collierville so now this is one of the closest locations for me to get it. The Original Krystal is good but my favorite is the Chik and the variations of it. The Club Chik is the best but I am also in love with the Spicy Chik. They tend to remove it and add it to the menu randomly so I get it whenever I can. Loved: - Snacks: Chik - Snacks: Chik Club - Snacks: Chik Spicy - Snacks: Fries Liked: - Snacks: Chik Nashville Hot - Snacks: Original Krystal Dislike: - Snacks: Fish - Loaded Tots: Junkyard (Joel disliked) read more

i wasn't at the speaker for 10 seconds before the little girl was rude and rushing to get my order. she also cursed at me out the window as i drove off due to her unwelcoming greeting. i will not be treated as an inconvenience at an establishment where I'm spending my money. YOU serve and treat your customers with respect same as you would like to be treated, the food is DISGUSTING ANYWAYS got my order wrong one time and all they did to fix it was take my bag of food, put cold cheese on it and gave it right back but not before i was questioned about it being my order and I'm the only one in the lobby. so, rude employees and violation of food safety standards. you do not take the old food back and give it back. if I could give zero stars I would because this place is ghetto and disgusting with disgusting people working there!!!! will never go back. i hope the whole store gets new people very soon because this one is not a nice place to visit. food always cold. and gross read more

Now usually I don't complain about that a fast food place unless they are an exceptionally bad. But as you can see in the picture, what the hell. It was quick service there was l what was a surprise but now understandable there was no line. They ran out of ice somehow. And look at the bag I got. Also. I think the owner must not give a flip about this place. Out of ice. Only giving 3 napkins and three ketchups for a 12 sack. And I think the employees have to hand cut the pickles. Look at this. read more

See all

I haven't been inside here in over 2 years. The location was empty of customers, a young lady came out and took my order. I ordered 8 Krystals and a large fry. After waiting about 10 minutes, the young lady brought me my food. I left, got in my car and got a french fry from the box... they were "warm" I reached inside the bag to get a Krystal burger, I got one and bit into it. It was "COLD". The cheese was refrigerator cold, the meat wasn't even warm. I went back in and a gentleman approached from the back, I told him about the cold food and that I wanted my money back. I told him the cheese was "cold and not melted", he told me the burgers were placed from a hot grill to a warm grill and therefore the cheese would not melt. I AGAIN told him the meat was not even hot, I wanted a refund. OVER and over this man kept telling me he would redo my order, OVER and over again I kept telling him I wanted a refund. He then stated he "hated having to do refunds". Then he asked for my receipt, I produced it and them he looked at it and the time on it..... as if it was a long time ago when I purchased. I told him I had just walked out and that the 2 men at the counter were there when I just left. I told him again, I just want my money back. ( I don't want anyone this mad spitting or mishandling my food ). I even told him I would not do a Google review of which he said he "didn't care about no review". Well,, If you want cold food, slow service an attitude when it is not done correctly... then this is your place. It had been 2 years since I was last here and it has sadly gone downhill... It will be more than 22 years before I ever come back here.... read more

After standing inside with 1 other guest a young employee finally walked up front and said with a big smile it's gonna be a 15 minute wait at least. No patrons there except for myself and 1 other I see why now. No service and don't give a sh*t attitude. Also dirty inside for not cooking food it should be spotless. read more

Krystal has gotten a lot better since an original review I left and it's only fair I raise it due to that. They were a very disrespectful attitude wise and very slow getting your order wise location but they've been much quicker and have been much more respectful to me as a customer lately so Im raising my review from 1* to 4*. I appreciate seeing the improvement as a customer. Props to you guys working there now I appreciate the way you speak to me so much more and the more efficent work you do for me and my family as customers as well. read more

I am unconvinced this establishment actually serves food. On the few occasions I succumb to my basest instincts and decide to eat here, the staff seems downright hostile to have customers. The last time I came, I waited in no line for 10 minutes before someone came on the mic to yell "SHIFT CHANGE" at me. When I asked what that meant, they just yelled "shift change" again and refused to elaborate. This time, I waited in the drive through for an Uber eats order for nearly an hour with NO LINE to receive the lukewarmest Krystals they had under the heat lamp. Truly an awful experience, but not the Krystal's fault. Poor things. I love them though. It's really an addiction. read more

Clean drive through fast and accurate. Friendly Great option for early morning rush to office read more

Krystal - Front view during sunrise - Burgers Near Me - Memphis, Tennessee

See all

Why don't employees take a little pride in their service the food was awful. Hard buns no ketchup....

Omg...can I give negatives. Simple things like saying you want 4 cheese Krystal's and then being asked if you want cheese on them... That is why min wage should not be raised. Just damn. Should have known when drive thru was 8 cara deep read more

I wish restaurants and their owners still cared about quality control and actually serving what was actually ordered. I ordered 5 Krystals with cheese and ketchup only. When I got them, everything was on it and the meat was not even cooked all the way. Don't go here. The other reviews are correct. Hey owner, either hire people who care or go work there yourself and do it right. read more

It's simply ridiculous to expect paying customers to patronize your business when the employees seem to not care if you do or not. This is my second issue with this establishment within one month and no one has responded to the previous issue. Tonight, I attempted to visit this Krystals location to give them another try after a disappointing experience on my last visit. Why even waste my time? There are 4 vehicles in the line waiting after placing their order. As I drive up to the ordering speaker, the employee quickly states "We're closed!". I look at the time and sit there for about 10 seconds Googling the restaurant and it says 2 AM. The employee comes over the speaker again, "I'm sorry, we're closed!". I say "mam, you just took the ladies before me order and now you're closed.?" She thinks says that she told the previous car what they had left over and they took only that. How do the employees decide when they want to close down and stop accepting peoples money?? Also, is there anyone aware that every night, they hang a "Cash Only" sign to turn away more customers? I'm done trying to give this place my money. I pray others will follow and then MAYBE the company will care to hire people who don't mind doing their jobs! read more

The worst Krystal's in all of Memphis. If I could give a negative star rating then I would give this one negative 5 stars. Don't come to this one if you want hard sandwiches and fries along with rude and lazy service from the employees. They always close early than they should be closed every single day and the employees make it openly apparent that they hate they're job by talking about it when you order your food. So if you want to have a bad experience with your time and money just come to this place. read more

burgers nuggets corndog and fries were all good. especially for 2 am in the morning. this was my first time at krystal evers. they dont have krystals in california atleast i never seen one. burgers remind me of white castle in the way they look. 3 bite burgers for sure maybe 2. read more

Krystal - 2 am in the morning. after a night out in downtown memphis sure hit the spot - Burgers Near Me - Memphis, Tennessee

Normally this place is pretty good. Definitely had a few issues the last time we went though. To start off when the cashier at the drive thru was giving us change she didn't bother to look and see if my hand was there so she ended up dropping it all over the street. The food here is normally great however last time the chicken Krystal's I ordered had definitely been sitting out a while - the bread was stale and they were lukewarm at best. The regular burger Krystal's were great though. read more

Never, never go to this restaurant at night. The service is terrible. We waited in the drive through line for about 15-20 minutes waiting to place an order. We were the second car in line. I don't know why the girl at the window wasn't taking orders. We could see her standing away from the window as we were leaving to find somewhere else to eat. Service is always really, really really slow. read more

Don't do it! The burgers are cold and the fries look like they came out the bottom of the fryer. NASTY!!!

This place is slow AF. Waited 15 minutes for 3 cheese Krystals and they were cold when I got them.

Ok.... I generally hate Krystal's..... However, I have stopped here for breakfast and I actually love the breakfast here. I even contemplated giving it 5 stars. You can get your eggs cooked to order. I got them over easy and they came out right. I also got a biscuit and some grits. It's a very typical southern breakfast and it was really good. Sometimes you want the fancy brunch and other times I just want the greasy spoon and this place has it. read more

Went to this location after a horrible experience at another Krystal location. They were extremely nice & more than accommodating. I deleted one star because the Slushy was the wrong flavor, but overall a good experience. read more

There are so many things wrong with this poorly managed and operated store, I don't know where to begin. They almost always get your order wrong, I have pulled in the other morning at 5:45, only to be told they weren't serving breakfast, due to staffing and problems with one of the grills or something to that affect. I have went inside in the past and stood in line for forty minutes only to find, my order wrong, fortunately for me due to prior poor experiences I made sure to recheck my order to make sure and lo and behold, it was wrong as I suspected it would be. While talking to other customers in line, they all had the same complaints, as to how poor the service at this restaurant really is, my advice is to find somewhere else to get your breakfast, your mornings will be better off for it! read more

For what you get, this place has the best late night burgers in Memphis !! After a night on the town without dinner, my friend this place hits the spot. You know it and I know it !!! read more

Horrible service and food. Ordered 5 Krystal burgers and 5 Krystal chicks.They actually put a wing flat on a bun with mayo and gave it to me as a Chick sandwich. Another one was a strip of something and a glob of mayo. Drove back up there and requested a refund. I asked the manager on duty why would you serve something like this. She tried to blame it on someone else and had the nerve to have an attitude. It was 430am and I'm positive she fixed it. Outside of the place is nasty with debris and trash. Drive thru window area filthy!! Burgers were gray and cold. DO NOT GO HERE!!!!!!!!!!!!!!! read more

I stopped by after work for 5 regular Krystal's and a med fry. My total was $7.42, I thought ok,,,maybe the fries went up in price but, no... She rang it up wrong, they should have been $.79 each but when I called back the mgr said there is nothing they can do. Also when I paid the girl said $7.45 when the ticket shows $7.42 they kept the $.03 imagine if they did that all day all the time. So I was over charged twice and there is nothing they can do not even a free Krystal. Sad. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or e read more

Some of the worst service I've ever experienced. I took myself and wife to get a meal through the drive thru . I ordered a number 6 and she got a pick 5 with 1 apple pie. We were told there was no drinks but orange juice tea and water I wanted the orange juice. They tol is to pull up for the apple pies to wait. I waited 10-15 min in the car and didn't get my food. Then went inside and the girl completely forgot about me so I had to wait an extra 30-40 min on my food then I told them I wanted my drink and now all of the sudden they only had sweet tea which I can't drink! So I paid for a combo with no drink waited 45 min for our food and was late going back to work from my lunch break food was cold fries were stale and ever customer in there was complaining I do not recommend this place or most places on Winchester because these businesses in Memphis don't care about anything but MONEY and will hire ANYBODY which is why most food places hire these high school kids and people that don't care about the job. read more

Never again!...Krystals serves breakfast until 10:30am. I got in the drive -thru line at 10:12 to order breakfast. The line moved slowly and it was 10:22 when I placed my order. She repeated my order and gave me my total. With the line still moving slowly I made it to the window at 10:32 and she opened the window and asked if I ordered 5 cheese Krystals. I said no I had the low carb breakfast and the exress breakfast. She said I told you we were not selling breakfast. It's after 10:30. I said No that must have been the car behind me that got out of line. I told her again what I ordered and told her what the total was she quoted me. She said Well we stop selling breakfast at 10:30 so I cancelled your order. WHO DOES THAT! She spoke with a manager who told her to tell me that they are no longer selling breakfast and have tossed it all out. I was in this line for almost 30 minutes for absolutely nothing. What a colossal waste of my time. They should stop taking orders at 10:00 if they can't move fast enough to get the orders out. But to cancel my order! Really, with me in line waiting! No respect for their customers. NEVER again will I EVER visit the Krystals on 7073 Winchester or any other one for that matter. read more

Opening day, and the staff is great. I dropped my coffee on the way out, management saw what happened, and when I returned to dispose of cup, met me and offered another. read more