UPDATE Well it's been over 6 months since my last review of KPM, I had to add another star. These guys are amazing starting with Krystal to the gardener. Since my last review I've locked myself out, someone came within the hour to let me in. We had a fire in the building. Although I was the only tenant that didn't experience any damage. Everyone else had their door window broken by the fire department, in order to gain access. KPM had it repaired within 48 hours. The care they gave my upstairs neighbor who had the only fire damage was unbelievable. Her living room and dining room where seriously damaged. Even though she did not have renters insurance KPM went above and beyond their responsibility. Considering the fire was nor caused by anything on there part. It was caused by the negligence of the home owner next door. KPM provided her with a hotel room for over three weeks, repaired the damage to her apartment AND replaced her personal belongings (an air conditioner, several rugs and window treatments that were damaged). KPM ROCKS!! read more

Thank you, Derrick ! You are truly a great problem solver (especially since I was the one that created said probem). Thanks again for saving me what could have amounted to a lot of money! read more

I purchased a home in Sacramento in the beginning of this year but due to a great job offering I needed to find a temporary place in Vallejo for 12months. I was recommended by a colleague to contact Krystle Property Management. Upon calling them I was forwarded to Krystle which I believe is the owner of the company. Just a guess. I work in a industry where customer satisfaction is highly important. I was impressed by the level of knowledge and expertise Krystle had to offer. We scheduled an appointment for me to come in the following day. The office vibe was pleasant. The staff was very nice and courteous. I went through what I was looking for in a rental with Krystle. She was able to locate 2 properties that fit my criteria. I'm not sure how many properties they manage but it seems like half the city is under their management. The next step was to qualify for the property I liked. This process was very thorough i can tell you. I almost felt that I may not get approved even though I knew how well my credit/background is. I did purchase a home in the beginning of the year. Once the background check was completed she informed me I was approved. As a property owner/tenant I can really appreciate the tenant screening they do. Krystle Property Management really cares about the property owners they service as well as treating and placing tenants in a good home. It's good to know their are companies like Krystle Property Mgmt are out there. I would recommend them to anyone looking to rent a place in the Vallejo area. The only thing I was not satisfied with was the fact they do not offer their services in Sacramento. I would have them manage my property in a heartbeat. read more

If you are looking for a property rental in Vallejo, then KPM is the place to help you find what you need. They're reliable and will do the best in seeking what you need. I'm in a rental property of theirs and I've had no problems getting a hold of them to take care of my needs. What other company goes out of their way to help you, KPM!! So, give them a try and you won't be sorry!! read more

We just moved out this weekend from a house we were renting from Krystle Properties. We lived there for over 3 years. The only reason we moved was because we left the area. The staff at KP has always been so kind and professional since day one. They have always accommodated any upgrades that provided us with a safe place to live. They definitely make the safety and security of their residents a priority. We loved the convenience of paying rent online. We've rented from a few different people over the years and I have to say that they have been our favorite. read more

As a property owner I am extremely disappointed in Krystle Properties and I would not recommend them to anyone. They believe lies from tenants without checking with the owner, they greatly overcharge for repairs and they leave you hanging in the middle of asking tenants to leave because the tenants have violated their contract with Krystle. They have made a significant amount of money off our property in the last year and with the exception of signing the tenant (we found the tenant - they did not do any marketing), running two background/credit checks, collecting the rent every month, performing one inspection, answering two maintenamce calls (although they overcharge so much that we did the maintenance ourselves) and, when we agreed with their suggestion, cancelling the contract with the tenant and giving them 60 days to move they have done nothing for us. They are cancelling their contract with us in the middle of the 60 days the tenant has to vacate the property. The lady we are supposed to work with is never available by phone - only by email. Her outgoing voice mail even says that the best way to get a hold of her is email. She is curt to the point of being rude and in every interaction has made me feel that we are annoying her and not good enough for her. read more

I was here form Hawaii and didn't have much time to look for a place. Derrick went out of his way to meet me at a home that, technically, wasn't ready to be shown. He could not have been more accomodating to me. Smart, funny, knowledgable and so professional. Ultimately (and disappointingly), I did not end up renting from them as another house was at the top of my list, but, as a realtor myself who gives rental referrals on a weekly basis, I intend to send anyone who asks about a rental straight to KPM. I cannot recommend them more highly. read more

Poor management!! A friend of mine rents from these people and is experiencing and extreme lack of professionalism and very poor management. Many fire hazards around the house have yet to fixed over a period of 2 years. Horrible maintenance all around inside and outside of the house. Discrimination is a big concern. Somehow half the rent deposited got lost. How does that happen all of a sudden? This is not a company I would recommend to anyone. read more

KPM has manages my rentals in Vallejo for several years now. They have done a great job finding great tenants and keeping up on repairs. I have had no vacancies longer that the few days that it takes to clean and touch up . They have helped me with landscape, pests and minor repairs . The bookkeeping has also been flawless. read more

I have rented for 2 1/2 years. I have found them to be professional, and always above average on their service level. They are definitely with the 21st century, as you can do everything on the internet, pay rent, request service ( always prompt with a reply) or check on new properties. I enjoyed my rental, but the owner decided to sell the property, that's where this company exceeds - Krystle ( yes there is a Krystle at KPM), called me and after reviewing my circumstances,helped me find my own condo to purchase. Not only can they rent you a property, they can help you find one to buy. As far as a real estate broker is concerned, Krystle went over and above the regular duties, checking out all the small details, and keeping me posted all along the way. So buying or renting, check these guys out - it is worth the phone call. read more

My experience with this company was pleasant. I fell victim to the housing market, and they were kind, and understanding. I always refer my friends/acquaintances to them. If in the future I find myself in need of a rental, I will not hesitate to contact them again. read more

Most of the reviews for Property Management Companies seem to be from renters not Property Owners. Most of our problems have been from owning property in Vallejo. After my father experienced several problems using Krystal Property Management I sent them an email asking them to please answer a few questions and concerns I had......they simply blew me off. Email and response attached below: "Hello Kathy, I'm sorry it's taken me months to respond with a completed property management agreement between the problems my father experienced while with your company and my personal experiences trying to rent a property in Vallejo I have several concerns about this. First being the taking of 1/2 of the 1st month's rent as a fee. This seems to work against me as the property owner since your company only makes money every time you rent my property. Meaning it's in your best interest for me to have short term renters as opposed to long term. While my father was with you he had tenants who moved in, stopped paying after just a few months, took a month plus to evict, found his property damaged to the extent of $1,000's, had to take his time to take the tenant to court, win $2,700 in back payments and damages and never see a dime in payment. Bottom line is it literally cost him MORE to rent the property than to have it vacant. Not to mention all the headaches and problems and wasted time. All of which is why I thought one hires a property manager in the first place.....so professionals are checking the backgrounds of potential renters, screening them, and putting the best renters into your property, taking care of any problems that arise at the property and dealing with deadbeat renters. If you're not doing any of those things then you're not really a "property management company" you're just a Realtor who posts property listings for rentals. If this were a one time issue with my father's experiences then I would understand but it seemed to be a regular occurrence. If your records of my father's rental experiences say differently please feel free to share them and convince me that I can count on your company to rent and handle my property responsibly. Thank you." "I wish you the very best with your property and hope you find a company you are comfortable with. Kathy Gillin Leasing Broker" read more

My husband and I were in search of the perfect apartment to rent for our family. We came across a cute apartment in Vallejo that is being managed by Krystle Properties. We had the pleasure of working with Ciera. She helped us make the process smooth, organize and efficient, we couldn't be happier. They check in to make sure everything is going well. So far, we have had a wonderful experience and would recommend Krystle Properties for any future tenants. read more

I am currently looking for a property management firm to take on the management of several properties that my mother owns. I called Krystle PM after seeing the positive reviews on Yelp and left two voice mails inquiring about their services. I never received a call back :( Guess I will look for a company that is interested in our business :/ read more

I can't express enough how much I appreciated krystle property management. During the time we were renting.. They were always so helpful in every aspect. read more

Poor Management!!! A friend of mine rents from these people and is experiencing an extreme lack of professionalism and very poor management. Many fire hazards around the house have yet to be fixed over a period of two years. Horrible all around inside and outside of the house. Discrimination is a big concern. Somehow half of the rent deposited got lost. How does that happen? This is not a company I would recommend to anyone. read more

I recently found myself needing a place to live in Vallejo and went to KPM. They quickly found me a great unit. I specifically worked with both Derrick and Krystle, they were both very professional and friendly. I filled out my application on Tuesday and was called with an approval on Wednesday. Fantastic service! I would recommend KPM to any renters in the Vallejo / Benicia area. read more

Krystle was so helpful on many occasions. She brought me to a local Vallejo city counsel meeting to learn about Vallejo's rent laws and she answered multiple emails on property management questions. Sometimes people do things just to be nice and Krystal is one of those people. She also referred me to another property manager/real estate agent when my needs were beyond the scope of her company. Thanks Krystle for all your help. read more

I would like to truly thank ( Davina Ames ) she has made my move out as smooth as possible. I've been renting from KPM for about 7 yrs now and sadly to say it was very hard for me to give up the place I called home. Davina is truly a blessing! She was very understanding, wonderful and kind person. Thank you for all you do Davina!! Many blessings to you! read more

5 Stars!! This is my second time renting a house through Krystle Property Management over the past 5 years. I have nothing but good things to say about the way that Krystle and Derrick have worked with me in finding suitable housing in Vallejo, on short notice. And...I received the rental deposit back from them promptly at the end of my first tenure with them with no hassle. They are very professional in their approach and have always been very responsive to what few maintenance requests that I made over the years. One thing that I *really* appreciate is the smooth functioning website that they have which allows me to make electronic rent payments and to file maintenance requests from wherever I am as I travel quite a bit and USPS mail is just too slow and inconvenient. I hope to be able to engage with KPM the next time that I need a rental in the Vallejo area. read more

Gavin, manager was extremely rude. He told me to send mail so he can refer issue to owner about their tree on top of my roof. I did. I called to see if he got the letter and he never returned the call. Finally, he answered the call, denied receiving it and hung up on me. read more

I just moved out of my place and I have to say that Derrek and his team are hands down the best property management company I have ever dealt with. They are fantastic. I highly recommend Krystle Property management. read more

I would like to thank the Krystle Properties management team for their overall support and professionalism. This is my second time being a tenant under Krystle Properties and I haven't any complaints. I'd like to especially thank Davina Ames for being so responsive and her willingness to go over and beyond to satisfy all maintenance requests, ensure appointments kept, and her overall communication style. So very easy to do business with. She has great follow up/follow through. Keep up the good work!!! read more

I have never worked with a managment company like this before. Both Derrik and Krystal have gone out of there way to accomodate me. I am super picky and I only like certain types of houses in certain areas, and they have gone above and beyond to find just the perfect place for the perfect price for me. And my dog was allowed to stay too. awsome! read more

I would only give them 2 stars but their main receptionist Rene is such a sweet heart, she earned them an extra star and another lady there who's name I forgot earned them an extra star because she chose to give me my full deposit back when I moved out. Because of them I literally don't have it in me to give this place a low star rating. BUT, aside from them and the owner Krystal, everyone else needs to be fired if they want to have happier tenants and better yelp reviews. I've read the reviews and I'm not the only one on here who has bad things to say about these people. First of all, all the men here are terrible. -The maintenance guy would NEVER return my phone calls if I had any issues with my house and if you complain to KP about him they'll just tell you he's really busy. That's a terrible excuse in my opinion. If your maintenance guy is really that busy to the point where he can't return your call after a week of you waiting then you need to hire a second maintenance guy -Abdul is soooo unprofessional. He got VERY upset with me because he got a letter from the city that I need to have a car of mine removed because it's a ugly project car and if I don't remove it they will be charged a fine. He then after expressing how upset he was about my car decided to hang up on me when he finished his little rant. When i called him back and accused him of hanging up on me, he denied it and told me he thought that I hung up on him. Everything he did was so unnecessary since this was the first time I heard of my car being a problem. The car drove fine but was in a minor accident so looked pretty ugly from all the body damage. I had no idea it was illegal to keep a car like that out on the streets for the public eye to see. I moved the car in to my garage though and the problem was solved. All he had to do was politely tell me to move it but he instead decided to judge me and think that I'm some low life who intentionally wants to make his job hard. I of course complained about him to Krystal. Hopefully she made him feel stupid for treating me so unfairly. - Any other men I had to deal with here just rubbed me the wrong way for one reason or another. You're supposed to treat your tenants with respect. I get the vibe like they think that anyone who wants to live in Vallejo must be a low life drug addict because that's how I feel like they've treated me. Honestly here's what KP needs to do. Fire all the men here and replace them with clones of Rene. If Rene could handle every department, KP would have nothing but 5 stars from every reviewer on yelp. read more

DO NOT USE THIS PROPERTY MANAGEMENT COMPANY!!!! They are great when it comes to finding a renter an excellent place to live, but fail terribly when you're the owner and it is time to evict and close out the contract. They have an extensive checklist for owners to complete so that the property is in excellent shape, but are not detailed in checking that the property's condition matches the original condition. read more

Krystle has been phenomenal! My husband and I have been working with Davina and Stephanie, and they have been awesome. Stephanie helped us place tenants, giving us peace of mind about our units being rented out. Davina has been a lifesaver dealing with repairs and helping us navigate challenging insurance claims. She works extremely hard and provides five-star service!! Davina has also saved us a lot of money and is truly someone any landlord would want on their team. We couldn't imagine managing our units without Krystle. Our only regret is we didn't start working with them sooner! read more

Very unprofessional people. Went out of their way to waste my time. I was driving from a distance to view one of their properties. They told me to drive by first, then call for an appointment. I explained that I was coming from a distance, and asked if I'd be able to see it right away. I was told yes. I drove to see the place, and when I called to ask if I could see the inside, I was told there were no appointments available and that I should wait around Vallejo all day long. Needless to say, I will not be doing business with this unprofessional firm, and I don't think you should either. read more

To be honest this company is really disappointing on how they work with their customers. I was interested in a house for rent in Vallejo ca and I provided everything they needed. They first told me that for me to able to rent this property I was going to be able to prove and provide that i made 3X the income for the rent. Then they called me later in the day changing their story saying that it has to be 4X the income for the rent . Then told me that if I find a co-signer that has good credit that could help me as well, which I did provide and still wasn't enough. I honestly felt that it was discrimination from the get go since I stepped foot in their office on Tennessee. I turned in the the application and they asked me questions that I with no problem answered for them and the lady rolling her eyes at me , I guess didn't like my answer which is really unprofessional. the only person that showed me respect and understanding was a secretary there named Ashley but unfortunately she doesn't make the decisions for the rental company . But in the end I might have saved myself from a horrible experience as the one I had so far . I would not recommend this rental company at all , due to the many different versions of what is needed for a rental needs trying to make it more harder for me . So please consider this experience into not even bothering renting from them . read more

I love this company! Krystal was so informative and really knows all the issues in Vallejo facing landlords as well as neighborhoods. Then I met Davina who I could tell is great at her job too. My real estate agent wants to manage the property for now but I will definitely be reaching back out to them for property management down the road. Not only do they look out for me as a landlord but they try to better the Vallejo city and community with the work they do with local city counsel. That's just above and beyond! Thank you all for all the help. read more

I have rented from several private landlords and property management companies throughout the years. I really didn't realize how great having KPM as a landlord was until I had a bad experience with another company.... To to remain nameless. This company always treated me fairly and and like a part of their family. Thanks to Davina and her diligence with my pre move out inspection, I got my full deposit back and had no questions of what was normal wear and tear or what was expected of me. Thanks guys!! read more

I had an opportunity to work with Krystle when I hosted a open house for a beautiful property she so expertly prepared for the market. Photos are the first point of contact for eager buyers and because of Krystle's marketing, there were quite a few potential buyers viewing her listing in spite of heavy rains that day. She is truly a pro who knows how to get the job done. read more

Derrick was nice, but Abdul, don't make him "look bad" if you change your mind about renting a property. He will give you attitude.

I have been having Krystle properties manage my Vallejo rental home for over a year now. Not only is the team over at Krystle professional, the leasing manager and operations manager found me some of the best tenants! My tenants took care of property and always pay on time. I recommend Krystle for anyone owning properties in Vallejo! read more

Krystal property management was very professional and helpful in finding a rental property for me in Vallejo during an extremely hot rental market. I'm very happy with my house and would recommend them to anyone. Kathy was amazing. read more

There is no way in hell I would ever recommend working with anyone from KPM. First off, their staff is snotty, and act as if, since you do not have great credit, then you have no business looking for an apartment. Secondly, they do not take your personal needs into concern. My husband and I have two young children. The first apartment we were shown did have two bedrooms, but the small one was barely big enough to hold a bed, yet alone two, and the place stank!. Then Derrick showed us a duplex. The backyard was on a hill with no fence, and the yard was full of dead grass and junk cars. When I mentioned that I wouldn't want my kids playing near rusty cars, he said that I should invest in a game system. read more

We rented from KPM from 2011-2014. We have been renting for more than 15 years, and Krystle PM was one of the best property management companies I've dealt with. Repairs were completely in a timely manner after requested, no surprise inspections, they offer online payments, and at the end of the three years, we got the majority of our deposit back. If you are renting in Vallejo, Krystle is the way to go! read more

wish i could give it no stars. Abdool who is the credit manager from krystle failed to respond back on specified time. kept blowing me off and trying to buy time. garbage, unethical, and unprofessional managements service. i highly do not recommend this management. read more

After having only a couple miscommunication problems, Krystal from KPM was kind enough to thoroughly go over each & every one of my issues Ave further explain things to me that cleared up all my concerns. Her efforts in actually wanting to know what happened & look into all of my concerns were very pleasing. She was not only kind & personable, she was very helping in helping me understand everything & seemed sincerely genuine. read more

The worst property management EVER!!!! Not only are their rentals over priced, but their staff sucks, they lose your messages when you call, there is no chance in hell you can get anything fixed with their maintenace crew, and not to mention they release your security deposit to the owner of the house while you are still renting their home and in our case he spent all of it by the time we moved out. We put down a $2000 deposit and the owner stated he used it for "damages" but were all damages down prior to us moving in, as we stated on our move in checklist. After not receiving our deposit back, Derrick and Krystle who run the office have refused to answer or return my calls and hide in their offices when I go in to talk to them. They will be hearing from us in small claims court read more