Worst experience ever. We do all of our grocery shopping here, and never have had an experience like today. We finally got power back yesterday after the terrible storms. So, today we headed to Kuhn's to do our replacement shopping. We needed pretty much everything. We spent a good hour and thirty minutes shopping. We headed to the registered, there were two cashier's open. Lane 2 was free, and as soon as he saw us coming, he sighs loudly, throws his elbows on the counter and puts his head in his hands. He starts saying "Oh my F'ing Go* Man" (with the actual swear/inappropriate words). He rolled his eyes and flailed his arms around as if he were tasked with the worst possible chore for no compensation while being reprimanded by his mother who was about to go get her belt.. He proceeded to sigh, smack his lips, and make noises while complaining under his breath our entire transaction. He was throwing/flinging our groceries around as if they didn't matter. He made no eye contact and gave no greeting. My husband offered to bag for him, and did. He didn't say a word in response to my husband. He allowed the belt to sit, so I was unable to continuously load groceries as he scanned. He made it appear that sliding chips across the scanner was the most difficult thing someone could possibly do. He saw a bagger, though my husband was bagging, and he would occasionally throw something gap-hazards into a bag, he then told him, "You're going to have to help me man.". It took a whopping 15 minutes for our order to be scanned and bagged, $327.58. He didn't tell me my total, he didn't say a word. He complained it's been a hour since he got to look at his phone, he said that to himself. As the receipt printed he placed his hand over the printer to force it to crumple up, then crumpled it more, held it out toward me, kind of, then immediately walked away, pulling up his pants and complaining... Never said a word to me as I said, "thank you, have a nice day.". I called the store while loading my vehicle with groceries. The manager, Mark didn't seem to care so much. He asked me who, as if he didn't know? Obviously you have two cashier's only one is male, only one just walked off the cash register.. seriously?
I did noting but spend money here, I asked for no discount (though I missed the 15% off due to my power not being back). I was polite, I smiled, I spent my hard earned money here. No assistance, my money from my debit card. I asked them for nothing, we even bagged our own stuff (most of it). We got nothing large or heavy other than a case of water we lifted for them to scan. We were calm and didn't deserve to be treated this way. I won't be back to Kuhn's until that cashier is gone. The prices are higher than competition. I go there for location, because it's small, they pay their people well and we have a good experience every time. I can't say we have always had a good experience now. I'm disgusted with this treatment. I don't know what I wanted from the manager, maybe not him being condescending, "what cashier was it?", isn't not obvious? That was condescending. Whoever owns this place needs to take a look at their staffing and make adjustments or they are going to end up losing all their customers. read more