I had mixed results here…read more They did improve my Trek overall, but I still had to take it to another shop afterward because the brakes were rubbing. On my Giant, they found a backwards jockey wheel, but I was also charged for derailleur adjustments multiple times and later learned the actual front shifting issue was a bent chainring. At one point it was suggested that I might not be shifting correctly, but the problem turned out to be mechanical. They also adjusted my saddle and stripped the bolt in the process. After multiple visits and additional issues, I lost confidence in the quality and completeness of the work.

I had a really frustrating and disappointing experience at this bike shop. I walked in simply…read morewanting to look at bike tubes, but they wouldn't even let me see the selection, they said they were hidden in the back. Fine. I gave the guy the details: 700C. Instead of helping, he gave me attitude and sarcastically asked, "What's 700C?" Before I could answer, I clarified my tire is 27 1/4. He then rattled off a bunch of other sizes before finally going to the back to get one. When he returned, he handed me a single tube, priced at $10. I asked if there were other brands or options, and again, more attitude. He told me it's all rubber anyway and questioned why I even cared. At checkout, I gave him cash and asked if he needed anything else. He said I owed him 88 cents, so I gave him a dollar,and he threw the change into my hand so carelessly that it bounced off and fell onto the counter. No apology, no decency. Do yourself a favor: skip this place. There are plenty of other bike shops where the staff will treat you with basic respect, actually help you, and not act like you're bothering them by being there.

I have come here for work on my 15 speed, hybrid bicycle, and the service was done efficiently,…read moreproperly ended a fair price. It's good to have someone local who can tune your spokes, replace your tire or help you with other common repairs. And the dogs are cool!

A couple of days ago I walked into this store looking to buy a bike and was rudely greeted by some…read moremiserable woman who snapped at me and said theres a dog in the back. You have to leave. Meanwhile, I had my adorable 12 LB babe in my arms! She absolutely chased me away. I ended up going to (online) Brooklyn Bikes Co and bought the perfect bike for me. Excited!

I've been going to this shop on and off for years and recently decided to give it another shot,…read morehoping things had improved. Unfortunately, the experience has been consistently disappointing. While a few staff members have been friendly, there's been a recurring pattern of dismissive and somewhat condescending behavior across multiple visits. Questions and concerns often felt brushed off, and explanations of services -- like what a "free tune-up" actually includes -- were vague or incomplete. There were also several instances where the work itself didn't inspire confidence. A computer mount was left spinning despite being told it was secure, and on another visit, a mechanic refused to use carbon paste on a mount, which didn't feel appropriate for the component involved. What's most concerning is that this wasn't a one-off experience -- it's been a pattern over time. When communication and attention to detail are lacking, it starts to impact both safety and trust, especially on longer rides. Update (Jan 2026): I later found out that a tubeless setup I paid for had barely any sealant in the tires, which explains why a flat wouldn't seal. Another shop had to fix it. At this point, I've decided to take my business elsewhere. I'd recommend double-checking any work before leaving.

I was on Staten Island assembling my bike which I had flown with from San Francisco for the Empire…read moreState Ride to end cancer. 560 miles to Niagara Falls. Panic insured as I realized I had left my rear axle in the Golden State!! It's 4:30 on Saturday when Keith gets a call from his buddy Vinnie at Bennet's Bicycle's on Staten Island asking if he has the non-standard axle I needed. At 6:30, Keith pulled up to Wagner College in Staten Island and delivered it to me in person. Unbelievable customer service and kindness. What I failed to mention to Keith is that I frequented Roy's Bikes while I was growing up in Brooklyn- many years ago!! Thanks Keith!!!

Great service! Super helpful and kind :) walked a mile here with my brother in law…read more They fixed our bikes quickly and checked everything we asked them to look at plus more. They made sure we were satisfied and we are excited we found a bike shop we can go to from now :)

Super fast, high quality, friendly service at a fair price. 10/10 recommend, no notes.read more

My go-to shop in Bed Stuy…read more Great service. Knowledgeable, efficient staff. I've dealt with a number of the people there and all seem eager to help me get my wheels back on the road as quickly as possible. Their four-legged feline ambassadors will even look up from their naps and allow you to pet them.

So I dropped my bike off Wednesday and much to my chagrin, was told that there would be a 2-day…read moreturnaround at minimum. Later on that day at 7:30pm, I receive a call saying that he had time and put it together. I was so excited. I rushed to get there by closing time and my bike replete with all of the accessories was nicely assembled. He even helped me get a nice lock. It was a very pleasant experience. Even gave some tips about finding a piece for my Little's bike. This will definitely be my bike shop. They were super awesome and the pricing very reasonable.

If you're looking to customize your bike BikeFixNYC/3rd base is your best bet…read more Affordable and professional and good people makes this shop your best choice. Check out the before and after pics

Needed one screw on handlebar, and asked for air in back tires. $10, ok. Gave a tip. Left shop,…read moreblew out back tire. ugh!! Back to shop, fixed tire and when I asked the price, they said $25, but I mentioned the wall sign says $20 fixed rate. I give the $20 and they argue with me, and someone not involved gets involved and I feel like I'm being attacked. I leave the shop again, and the back tire, just "fixed" is completely flat by the time I got home 5 blocks. I thought the shop was going to be OK, but I cannot recommend it. Plus, I have a completely flat back tire.

These guys are amazing. I brought a bike in that I had just purchased and Adrian looked it over to…read moremake sure everything was ok. He was very knowledgeable and helpful and the whole experience was a pleasure. The bike tech in the back was awesome too.

It's a great local bike shop, I value their opinion and they sell reliable products. Bought a few…read moreaccessories from them and my partner bought a used bike too. There was an issue with it in the beginning but brought it back to the shop and they fixed it the same day. The bike repair service is exceptional, along with the customer service.

I couldn't recommend bicycle roots enough!…read more I came to them with many questions about replacing parts to fix up an old bike I bought and they're all super helpful and kind. Everyone here is very knowledgeable about bike repairs (and bikes in general) and very eager to help. I buy all my parts from here and it's the first place I go to whenever I have bike questions I can't seem to solve myself.

This bike shop is cute and full of everything you want to fill your cycling needs. The employees…read morewere helpful and knowledgeable about the products. They have an online store, too, which makes it easy to buy what you need and then pick up. Quick and fast. The downside to the online shop is the exorbitant cost of shipping. DEF plan to pick up in-store. They also have fabulous COVID precautions! Check their website and plan to schedule an appointment for everything. They've got hand sanitizer and a whole slew of ways to keep customers and employees safe. So this can totally be your safe, friendly, knowledgeable go-to neighborhood bike shop during the pandemic and long after.

Showed up with a broken shifter about five minutes before closing time. The firendly technician --…read moreI wish I'd gotten his name -- looked at it and said, "we're about to close, but ... it's fine, I can do this quickly." Fifteen minutes later I was on my way. I wish all bike repair experiences went like this.

Solid shop! Experts. Friendly. Great gear. Responsibly…read moreadept mechanics who love what they do. I am so glad they are in my neighborhood bc they are dependable and get things right the first time. Their prices reflect the great gear they offer and the slim margins it takes to stay open to provide a necessary community service to those of us who love biking as much as they do.

I took my bike in because it was skipping gears, and the chain was falling off. I was expecting new…read moreparts and a Hefty bill. But the worker was honest, respectable and very kind. Ended up costing me 10 bucks and an hour of my time, the bike is riding great. I would recommend the bike shop to any biker out there

Very professional and reasonably priced. They are busy so plan to leave yr bike for a day or two.read more