I clocked out of work only to discover my front tire was completely flat, like pancake-flat. I figured it just needed some air, so I did a quick Google search... only to realize most bike shops are closed on Mondays (because of course they are when you need them most). The only one open until 6 PM was Trek Bicycle in Cobble Hill, so I power-walked my bike there like I was in the Tour de France: Flat Tire Edition. I rolled up at exactly 6PM door still open and slipped inside hoping for a quick top-off with the pump. The gentleman who helped me was incredibly friendly and took a look at my wheel right away. Turns out, it wasn't just low on air, my front tire and tube were completely shot, riddled with holes. Honestly, after 13 years of daily riding in all conditions: rain, snow, potholes, and the occasional broken glass buffet, I can't say I was shocked. I've been airing them up pretty regularly this past year, which probably should've been my sign. What really surprised me was that I had just had a full tune-up and inspection at my regular bike shop two days prior, and no one mentioned that my tires were basically waving a white flag. Even though it was closing time, they kindly replaced my tires efficiently and professionally, staying past 6 PM to make sure I had a safe ride home. That level of customer service is rare and truly appreciated. Exceptional service, knowledgeable staff, and they saved me from walking my bike home. Smoothest ride in forever! I'll definitely be considering Trek for my next tune-up, my bike clearly approves of the upgrade! ‍ read more

I brought my bike in because the gears were slipping. They quoted me $240 and said I had to wait and bring it back in a week. So I went down to The Bike Shop on Court Street for a second opinion, old school place across from Court Street Grocers, and they told me all it needed was some oil. They charged me $25 and it was ready in an hour. It works perfectly now. BEWARE OF TREK. read more

I had an older Specialized bike shipped in from Arizona via BikeFlight to this shop. I was concerned about the shipping logistics and the rebuild. The team at Trek Cobble Hill helped me through the process. They did the reassembly and tuneup, and identified the need for a new chain. They also cleaned it up and adjusted it better than new, and were courteous and responsive throughout. Nice people, nice place, quality customer service, fair prices. read more

Bought a bike seat there with pressure relief channel, quick and easy. Also let me know about who sold a pair of lights I have been looking for and added important caveats about the seat fitting. Something I was dreading dealing with due to minimal experience turned out quite nice, so super happy. Also a lot cheaper than expecting as some Vizios was nicer are double the price of their base new seats so big help. read more

Had a small bike issue while riding from out of town and these guys were super helpful.

The experience was amazing. The staff Aaron was funny, skilled and super nice. He helped me with everything and was very caring toward my wellbeing. I couldn't recommend this store enough. read more

Trek Bicycle Cobble Hill - Helmet - Bikes Near Me - Brooklyn, New York

Had to get new pedals for my speed trek bike, the guy Vernon told me they could not be changed cause it was rusted inside where he had to screw it off, that it would not come off that I was stuck with the pedals I had on my bike, I went to Atlantic Bicycles on Atlantic avenue just blocks away and they got it off in two minutes and there was no rust on the pedals! So what kind of rating should I give trek store now! Exactly! read more

Went to two other bike shops before I came to this one. First bike shop said all I need to do is clean my tires, but that if I wanted them to do it, it's $20 and will take 30 minutes. Second bike shop I went to said they don't have the noodle for my break and didn't even bother looking into my bike and said they can't help me. I called a third bike shop and was quoted $10 to fix my break but that id have to wait until Tuesday. So I ended up here. And even though there were people ahead of me in line to drop their bikes off, someone came out to assess my bike, and then brought me in so that they can take a deeper look. Max fixed my break, and when I asked how much, he looked at his watch and said, it took two minutes. That's your answer. Excellent customer service! read more

Trek Bicycle Cobble Hill - Indoor - Bikes Near Me - Brooklyn, New York

If you own a Trek bicycle this is the place to buy parts and have it serviced. I only use Bontrager parts and this store has what I need. I stopped in to purchase a new tire, a new tube, and to have the handlebar tape replaced. I found exactly what I wanted, and the price was fair. I'll be back! read more

If you walk in there and see Alex behind the counter ask for Andrew, anyone of the 2 Andrews will do or just come back when Andrew is there. Hopefully, this motivates Alex to do better. read more

I came in to try to get a part of my bicycle repaired. Both Andrew's that were working were absolutely fantastic to deal with, friendly, great communication and everything. The store is darn nice too. read more

Of course on our first bike ride of the season, my son gets five blocks before noticing his tires are flat and he's grown 5 inches so his bike seat needs a massive adjustment! Trek Bicycle staff were quick, kind, and they even cleaned his dusty bike up for me free of charge. Excellent neighborhood shop. read more

Aaron is a total rockstar! My road bike is tight and right thanks to him going above and beyond today!

If I could rate them a 10, I would. This store is incredible. I brought my classic Trek in for an overhaul, and from the get-go, from start to finish, I was treated with professionalism and respect. I was greeted as soon as I came in. I was told how long I would wait. I was informed whom I would speak with about my bike. Andrew T, in charge of repairs, spent tons of time with me discussing my bike and coming up with a game plan for what he thought we could do to get it up to speed. His colleagues worked with me to take a look at shoes and various other accessories that I might need. At no point did I feel pressured into buying anything or accepting some type of major repair job which may have not been necessary. They answered emails and returned phone calls throughout my overhaul experience. I have had my bike now for over a week, and it rides like a dream, even though it's 25 years old. I would return to this Trek store again and again, and can't recommend them highly enough. I'm so glad they're in the neighborhood. read more

While incredibly nice and well-intentioned, they really mostly know their own (Sram) bikes / groupsets. I got coaxed into a drivechain clean, and they replaced my cable and barrel adjuster without asking (for free, I should add, so I had no complaints at the time). The problem is they couldn't get it working with my Shimano GRX set, so they had to throw out the chain and cassette. First day on my bike packing trip, and the cable the put in failed, had to be replaced. I went back to my original Canondale shop, and they told me exactly why Trek couldn't get my derailleur dialed in; I ended up getting my old cassette at the end. I would only go here if you have a Trek bike - that's what they know. Sorry guys. read more

I am consistently blown away by how good this place is. Have brought my (non Trek) bike several times, about once a year. The team is kind and unpretentious, good at explaining exactly what needs to be done, and does exactly what they say they are going to do. I took my bike in yesterday to replace brake pads and expected it would take overnight. I got a text 90 minutes later saying it was ready! Beats expectations every time. Highly recommend this be your first stop for maintenance and service. read more

Great staff. Amazing bikes. Very recommended. My go to store when I am in mechanical trouble. read more

Trek Bicycle Cobble Hill - Bikes Near Me - Brooklyn, New York

I called at 6:54 to ask if they could take my bike (they close at 7) and they took it. They couldn't have been more helpful. They only charged me 8 dollars! For the break pad. They did not rush me out and worked on a few more things. They even advised me against making a repair because it wasn't worth it. If I need a new bike I'm going here. Great people. read more

Really great customer service. Have helped me and explained to me every step of the way what they are doing and made suggestions.

I brought my 10 year old Trek hybrid in for a tune-up yesterday and everyone was super helpful! After taking a look at my bike, they said I didn't need a tune-up and just needed new brake pads. It saved me a lot of money and was also super fast- my bike was ready in about an hour. I also got a new seat and they have a great return policy in case I don't love it. Overall it was such a lovely experience and I'm so glad to have this spot in the neighborhood! read more

As an occasional biker who can't even change a flat, I've been to enough bike shops to know that those who work there can often be snobby and condescending towards the non-spandex crowd. The staff at this store is totally the opposite: welcoming and friendly. I'm a middle-aged woman who doesn't bike much, but both Andrews couldn't have been more helpful and supportive. This place is terrific, and I LOVE my new e-bike. read more

This place is beyond five stars . I was greeted at the door by Sam , who helped me out all the way . I had questions and she had the answers. She hooked me up with a test drive on the bike I wanted , and now I'm trekking... Sam and crew are all top notch professionals read more

I just bought a new commuting/errands bike to replace my old FX 7.2 hybrid, and Aaron was super knowledgeable and helpful and recommended a bike that's perfect for me (an FX3). I could even get a test ride through the neighborhood, which sealed the deal. Very excited about my new bike, and big fan of this store. I've gotten maintenance here, too (flat tires, bent rims), and they always talk through what they're doing and why. Fast and friendly service. read more

Really great service! This store really deserves all the great ratings and comments. I bought a great helmet here (Bontrager) and the salesperson Andrew was really helpful and informative. read more

Alex and team are the best! Patient and super friendly for all your cycling needs. Highly recommend!

This place rocks !! Salesman was on point and bikes were reasonably priced. I highly recommend this place.

I brought my bike in with a flat tire. I was helped immediately with the best customer service I think I have ever received. The staff was very knowledgeable and really talked through the issue with me. They showed me how to change the flat myself next time! I'll never take my bike anywhere else. read more

The staff at Trek are top-notch. I was very impressed by the additional checks and custom adjustments made to my kids' bike, all without up-charges. These folks care about bikes, and also about customer service. read more

Good people, skilled & reliable & courteous, always. Excellent repair & tuneup service, very fair pricing. And useful NYC route maps!

This is my new happy place. I brought in an old bike to be brought back to life. Not only did the Trek shop do that beautifully, they made every step of process fun and educational! Aaron, Joel, Alex and Andrew were amazing. What a phenomenal team who took the time and care to make sure I felt safe riding, especially with my kid in the "backseat". They even made me practice in the store. I took all their advice and got products and services they recommended, but I never felt like they were upselling me. Feels like a team that really cares about bike riders and safety and joy in biking. Thank you TREK COBBLE HILL! read more

It is a Trek corporate store, so prices may be a little bit luxurious but the service is equally extraordinary. No shortcuts, unnecessary add ons, or attitude. Shout out to Aaron and Sam, for being polite, professional, and thorough. Just a delightful team, running a great bike shop. All my bikes will make the trek here now. read more

I got some new handlebar covers as a gift and was having trouble getting them on at home. Brought them here (where they were purchased) and they installed them no problem. But then they said that something was wrong with my fork and it's connection to the rest of my bike. In my head I thought "oh great how much is this going to cost?" But he took it on back to take a look, and returned in ten minutes. "You're all set" he said, having fixed the issue free of charge. Will definitely return when I have any issues with my bike. read more

Everyone here is sooo nice and knows their stuff. I came for a chain problem and was helped immediately!! Definitely recommend!

I fully understand that there is unprecedented demand for bikes, but your sales staff could still use some retraining or just basic common sense. After I've explained my price range, please don't offer to show me carbon fiber bikes that are far beyond what I want to spend. Please don't also offer to charge my credit card for a more reasonably-priced bike that I can't test ride but might show up in six months. read more

This store provides excellent service. Everyone is a professional that is always willing to help. The staff is refreshingly nice and friendly. read more

We went in for a bike helmet for our 22 month old and Sam was incredibly friendly and helpful. She had our son's head measured and a helmet picked out super quick and we were in and out. Even gave him some stickers for the road. Appreciate the great service! read more

Customer service at Cobble Hill's Trek is superb, speedy, and knowledgeable. We've been to this neighborhood shop a few times already this year, for bike repairs and to get bike accessories for our entire family. Everyone picked out fancy bells for their handlebars, and for Christmas I also got a matte black bicycle rack with slick paniers for the rear wheel. There is lots of space on the sidewalk to park your bike on this block of Court St. I also recommend getting a burrito at Buddy's next door! read more

Trek Bicycle Cobble Hill is straight fire. Amazing staff, very knowledgeable and accommodating. Despite the crazy demand for bikes they were able to call around to various Trek locations and find me the perfect bike. I've come back multiple times and they're always happy to help me add various accessories, make various tweaks to the bike, and ensure I'm having a great experience with their product. More than that, they're a super friendly staff who welcomes you into their shop like a friend and takes the time to listen and encourage you on your biking journey. Best bike shop around. read more