First visit here was exceptional! I booked the massage facial and a few waxing services. Booking…read moreonline was quick and easy! FYI they do request a $50 deposit when booking which can be used toward your service. Very reasonable IMO considering the quality of service they provide, and to limit no shows. Arrived early and was able to relax prior to my service in a massage chair. While waiting they included complimentary brow threading. The clinician who did my facial and wax was patient with my questions and was very friendly. The massage facial is to die for - highly recommend for facial newbies or those looking for a relaxing and beneficial experience!

Hubby booked mani and pedi for me and my older daughter on Mothers day while my hubby and my…read moreyounger daughter got pedicures. We weren't sure how she would do because she has Down Syndrome and Autism and this is a new experience for her. Her lady was Parminder, and she did AMAZING with kiddo. She was kind and patient and professional. I couldn't of hoped for a better staff to work with her. And kiddo seemed to love it and actually by the end got too excitable. :) Hubby said his experience was professional as well. Oldest daughter and I had a good experience with our nails. And it is nice that they offer free coffee and tea to relax you and you can upgrade to champagne or fancier coffee beverages if you want to Place is clean and welcoming. Unfortunately it is the exact opposite side to where we live, but we might make a jog occasionally if Parminder is in the house.

Friendly, great service. Has now become my regular place. Great deal for seniors available anytime…read more No special dates or times for senior's rates like some other salons.

I highly recommend going to this place for an eyebrow threading. She was so fast and affordable, I…read morecan't believe the service! Super happy with my experience here. I showed her my bad haircut too and she trimmed it out and fixed it for no cost. Very good business owner and the best customer service I've seen at a salon in a long, long time!

I don't usually write a bad review unless I feel strongly about it. I booked an appointment for a…read morehybrid full set of lashes. I'd been to Posh a few times prior and although I wasn't super happy, it was the only place I could get in with hardly any notice. The girl did take the time to ask questions about the look I was going for. One thing I stressed was that in my last appointment I had a volume set (and paid way too much for it) and that I didn't want that again. This time, I was looking for a more natural look - hence the hybrid. She asked if the length was ok in the past, I agreed it wasn't too bad. I stressed I felt like the volume set was just too thick and a little too "young" for my age. At the beginning she did mention some of girls have started their fall shed so I can expect the same. She was giving lengthy explanations of what she was doing and reiterated she prefers I tell her if something wasn't right rather than not saying anything. She began the work but at the end when I held the mirror up I was so very disappointed. It looked exactly like she took a fake set out of the package at the local drug store and glued the strip to my eyelids. Horrible! That's not natural. They were so curled it looked like the tips were attached to my eyelids as well. That's not natural. They looked like they were perfectly cut across the top with a pair of scissors. That's not natural either. There were zero lashes in the corners. That's not natThey were so thick and dark and stiff and they almost looked blue in the sunlight. I immediately told her I didn't like them at all (remembering she'd prefer to hear that) Instead of listening to me, she got very defensive and kept holding up a piece of paper saying they did this length last time. Always something about last time. Again, I wanted a natural look therefore a hybrid because I didn't want it to look like last time. I kept giving very valid reasons why I didn't like them. She simply said do you want me to take them off for you? I had another appointment after and declined. It was very evident of my dissatisfaction but she didn't care. I paid the $183.75 and when paying she came over and offered to remove them and lucky me, she wasn't even going to charge me! I don't think I should have paid for them at all. If she's only going to refer to a piece of paper and negate everything I say, then why bother asking questions? After leaving, I sat in my vehicle and cancelled my next appointment. Called my old lash business I went to for years (quit going cause it was too far after I moved) and explained my situation and my lash expert I had been going to for 5 years made some arrangements to book me in the next day. I immediately went back into Posh - less than 5 minutes later and told the girl I wanted the lashes removed. I was embarrassed leaving with them. All of a sudden she wasn't available to remove them. Someone else did it and I couldn't get them off quick enough. Never again! Just because you give lengthy explanations doesn't make you an expert. And acting defensive when a customer isn't happy doesn't make you a professional. UPDATE - I just read the owners review and am very disappointed to see it's full of inaccuracies and lies. I was NEVER told the lashes were going to be a repeat of what was done in the past. Not once. I was asked if I was pleased with the length, I recalled I probably was. There was absolutely ZERO discussion about curl, extra fullness or any of the the other claims made by the owner. Furthermore, there was NEVER an offer to have the fee waived. NOT ONCE. I would have have gladly taken them up on their offer if they had. They NEVER offered to redo them either. This reaffirms their lack of professionalism and the lengths they'll go, to take responsibility. It was only after I declined an appointment for a fill (in what they insisted had to be within a 2 week period) staring "I won't be back" that the technician came over with an attitude and said if I didn't like them she'd remove them. As I said in my review, I declined due to another commitment. Certainly no offers of any kind were made to me prior to paying. FALSE, FALSE, FALSE. After going to my vehicle and making alternate arrangements with my commitment, I did return to immediately have the lashes removed. In that span of a few minutes, the technician rescinded her offer. She was NOT with another client. She was actually folding towels at her station. I will GLADLY be contacting you to have my money refunded.

It's very unfortunate that my second review is quite different then my first review…read more After I had a good experience with them I decided to go back to get a lash lift/lash perm and to use their apprentice tech to try out the services at a lower price. Unfortunately though I never got that far. I initially tried to book back in July/August but the availability was very limited (I was looking for evenings or weekends due to work schedule). I managed to make an appointment only to have it cancelled the day after I made it due to scheduling error. The receptionist then said she would call me back with an available time which never happened. I never ended up getting that phone call so I went somewhere else. I decided to give them another try and called them last week for the same appointment. The exact issue happened again....they couldn't find an available spot and said they would call me back. 5 days go by and no phone call but this time I decide to call them to follow up. The receptionist then begins to tell me that the staff that observes the apprentice has gone on maternity leave and can't get ahold of her to book the appointment. So after some back and forth finally I asked "does that mean that your no longer offering there services?" to which she says "yeah I guess." It was a struggle for me to get a straight answer from her. If they can't offer services they should inform the customer or at least not promise to call them and not follow through with it. The services they offer were good when I went but unfortunately I can't say the same thing for their customer services related to booking or follow through.

Had a 90 minute couples massage which was fantastic! Nice atmosphere and lovely staff. The only…read morenegative was the hot towel that was placed under my head was extremely hot and my skin is slightly burnt from it. All in all good service, we will be back.

Front counter staff are the first and last point of contact at an establishment like a hair salon -…read morewhich is exactly why it is CRUCIAL for these staff to be properly trained on how to handle unusual/difficult customer service situations. I find all too often that front counter staff are pretty good at handling the day to day customer service interactions - throw a curve ball at them though, and, more often than not, they completely drop the ball!!! I am currently growing out my hair and only require a trim and some touch ups every 2 months or so. Since I absolutely love the more dramatic cuts and colourings I have received at Roxx, I didn't mind too much coughing up the $65 bucks for a trim to support a business who had been good to me thus far, so after procrastinating for way too long, I decided it was time for a trim. On Friday morning I call them up to book an appointment for 4:45pm that day. I work literally across the street from this place; so by the time I left work at 4:30 and got to Roxx it was 4:32. I checked in (even mentioning that I knew I was a bit early) and then proceeded to take a seat (on the couch right in front of the front counter). At about 4:45 or so, another lady walks in to check in for her appointment. Immediately after she checked in, the stylist I ALWAYS am assigned to comes out, immediately recognizes the woman, and takes her to the back for her appointment. Thinking nothing more of it than it being interesting that I wasn't getting the same stylist as normal, I continued to wait. At 4:55pm (10 mins past my appointment time), I go up to the front counter staff to ask what the delay was - again keeping in mind I am sitting right in front of their faces so it's not like they didn't know I was STILL WAITING! My question "soooo, is the stylist just running a little behind or.....?" took the young lady completely off guard as she immediately agrees with my assumption with a look of bewilderment on her face; "oh yes, just a bit late, shouldn't be more than another 5 mins." I go back to sit, as the same lady walks past me saying "you know what, I am just going to check." She comes back to tell me that it is going to be another 15 20 mins (keeping in mind it is already 15 minutes past my time). At this point it was quite obvious that someone had screwed up somewhere along the line and the appointment scheduled for after me was taken before me. This is not the problem - these things happen and I can understand that (being that I have worked in customer service my entire career so far). The problem is that I am now completely frustrated that you had wasted my time when I would have loved to be anywhere but there on a sunny Friday afternoon. An apology is nice, and she really did seem to feel bad. But here's where it all went wrong: Her: "Would you like to wait?" Me: "No, I think I'm just going to cancel" Her: Ok, would you like to re-book?" Me: "No thank you" Her: "Ok, well sorry about that." Since I am not one to make a scene in these types of situations, I am quietly thinking 'Dammit, now I need to find a new hair salon." Had the nice young lady come clean, told me that they had made mistake, and had she done something to make up for it (discount, no charge for the wash, anything......), I would have said, "yes, I'll wait" or "sure, I guess I'll just re-book for next week." Instead, I will likely not be back. We have all heard the saying that actions speak louder than words; in this case, (im)proper customer service training speaks louder than a fancily decorated salon.

Not worth your time. Asked for a simple trim of just length off. 2inches was asked and 6 was taken…read moreoff. Very disappointing for the cost. Unfriendly staff

Worst place possible to work. People quit or get let go for the wrong reasons. They make money off…read moreof you signing up for blue cross. If a client needs an appointment by yourself, they gave a lie and gave a discount to book with someone else. 3 people even left the salon from being so upset with her career there. One came back only because she had to move and this place was where her old clients were. She is now getting mental health from there. I personally am getting mental health help from the trauma I had received from working there. If you had an issue that you would talk to the owner about, they threw it over their shoulder and do nothing about the many of the issues happening throughout my experience working there. Having my own salon now, clients from there have come to see me, only to be upset with the final service they were given from the salon. Good luck with your service at Epic. Not worth your time.

I can't believe I'm the first person to review Hairisma, though once a client here, always a client…read moreand most referrals are probably spread through clients rather than looking them up on yelp. When I lived in Edmonton in the 90s, I found Hairisma in 1992, and it was the only place I went for the final four years I lived there. Even if I knew I was visiting, I waited to cut my hair until I visited and booked a haircut here. The stylists here are pretty busy because they have a lot of clients so it's good to book in advance and not just walk in. They are excellent at what they do, and I remember them getting my cuts right every single time. Believe it or not, several of the gals I went to in 1992 are still cutting hair here. That's longevity! They also use Aveda products so quality is tops for what they are putting in your hair. Randomly thought of this place the other day while talking to my parents who are also longtime-loyal clients at Hairisma. This will probably be the only review I write for a salon, but it's an excellent one!

I can't believe this store that has been in business for over twenty years only has a handful of…read morereviews. This review is specifically for Cora Lee who has been like a member of our family. While I haven't been to the store in years, my family reminded me that Cora Lee is still working at Harisma and I should really pay her a visit. She managed to squeeze me in for an appointment on Saturday and I couldn't be happier. She always did an amazing job on my hair when I was younger. Thanks Cora Lee. For doing an amazing job.

I was very pleased with the service…read more I was met at the door and felt welcome. The end results were amazing. I have booked another appointment. Thank you very much.

Purchased a Groupon for bikini hair removal. Experience was terrible. Temperature of wax was too…read morehot and really poor customer service. I therefore cannot recommend this company.

Excellent experience! The spa Staff were friendly and…read moreprovide fantastic services. The atmosphere is relaxing and prices were very reasonable.

This spa is located in Campbell Business Park across from the casino in St. Albert. Locally owned…read moreand operated this spa is geared toward relaxation and rejuvenation in a calming setting. I have been going to Mimosa since they opened in March 2010 and have experienced several exceptional services - pedicure, facial, manicure, and waxing to name a few. All of the staff are professionally trained and extremely knowledgeable of all the services offered. I had returned from a 4 month trip to a more humid climate (let's be honest, it is hard to go somewhere that isn't more humid then Edmonton) and was having trouble with breakouts on my face - I didn't know which facial would be best. But I didn't need to worry as the owner was able to tailor a facial specifically to my needs. I was very impressed with the results and feel that helped my skin adjust overall to being back in Edmonton. My favorite service is the pedicure. You can select between several options - I generally go with the Express Pedicure and then every once in a while spoil myself and splurge on the Signature Pedicure. They have the big relaxing massage chairs so the whole time your feet and lower legs are being pampered you can also be enjoying a back and neck massage. Mimosa also offer a membership for regular visitors - the membership has several benefits including discounts on all services so I think it is worth it even if you only go a couple times in a year. I love Mimosa and will continue to return regularly. I have also referred family and friends and they have all had the same wonderful experience as I do.