Firstly, they are not located at this address anymore…read more I went for a consultation about removing some sun spots on my face. I met with Margarita. She is so knowledgeable and great to speak with. Loved my consult with her. After my consult, where I was filled with a bunch of great info, I booked into my IPL appointment. The IPL laser felt like an elastic band against my skin. Margarita was efficient and explained everything as she was doing it. Already a few days later I notice a huge difference in my skin. I'm so happy with the results and my consult with Margarita. I will continue to try out other services.

Mark Valcourt is the main reason I visit True Balance. He gives the best deep tissue massage! He is…read morepatient, professional and each appointment is specialized to target my problem areas. Additionally, Mark goes above and beyond and provides tips on how to stretch to prevent getting as sore in the future. The only improvement I would recommend is for True Balance to start direct billing benefits. This would vastly increase your clientele by making your services available to more individuals. Overall, the establishment is clean, the staff are professional and I would highly recommend.

Found this place to be excellent! Super customer service. My old med spa had old equipment. I have…read moreto say this place had amazing equipment and all around it was a terrific experience. Will definitely be going back!!

Amazing personality and costumer service. The owner Maline seems to be very knowledgeable and she…read morecares alot and make you feel very comfortable. For sure will be going back and highly recommended place!

Beautiful place !!!! Went to Joanne to have juvederm on my…read morelips And she was amazing!! Very careful to be perfect and professional. I love my lips !! I will be back Next year

WASTE OF MONEY! Save your time and your $ - treatments are over-rated and don't give the results…read morethey promote. I had micro needling AND Co2 resurfacing and barely notice a difference. They keep saying, it takes time to see the results but after 4 months and I see nothing? Wish I wouldn't have wasted my money there.

I love this business they care about their clients. The ambiance is great, staff are welcoming and…read morevery professional. Catherine is so helpful. She helped understand my prepaid plan and how to best use it. She made sure I had the right plan so I could get the services I choose the one that is best for me based on the services and products I want. Tera, Diana and Nicole are very professional and understand the services they provide. They are professionally trained and make me feel relaxed and comfortable when I receive services from them. I recommend you go to External Affairs to get your permanent makeup, facials., waxing and other services you will feel special very welcome and well taken care of.

Friendly staff. Lots of services. Pricy…read more I've known about external affairs for a very long time as I frequent tons of spas. I won a giveaway and was able to try the services. I had my facial consult which was neat because they took photos to see problem areas on my skin. I found the consult to not be so helpful. I was recommended things that other spas would refuse to do to my skin because it was too harsh. I'm super careful and knowledgeable about different treatments so this kind of sent off a red flag for me. They really only recommended treatments which they had the machines for which was pretty limited from what I am accustomed to from going to medical spas. I also was actually taken back by the prices as they were alot more than other places I've been to. Hence probably why I never tried them before. Anyways...I ended up being model for a hydra facial Deluxe for $235 and got 50% off my treatment. The tech was actually new and I felt like she didn't give me a proper treatment because I could feel that she had missed some areas and didn't focus on my problematic areas (nose and chin). Luckily I was using a gift card and got a discount for the treatment. But if I had paid full price I would definitely have been disappointed. Overall. They have good options available for treatments and plenty of products which I am yet to try. And maybe I'll come back for one of their specials. But my skin didn't feel or look as glorious as it typically did compared to getting a $235 treatment elsewhere. So I'm not sure I can justify the full price from this experience. It was overall a positive experience but a few things were off for me. I am a spa addict and I have extremely high expectations of going to a spa for treatments so take this with a grain of salt.

Where to start? I have been going to EA for almost 20 years. Unfortunately, things have really…read moregone downhill there... appointments cancelled last minute, double-booked providers, botched permanent make-up and more. This used to be a wonderful business until Becky left. Today they called me to cancel my appointment for tomorrow due to an administrative error. I needed this service done asap because I had out-of-country guests arriving in a few days and needed time for swelling/bruising to settle. I told their employee this, thinking they would try to accommodate me somehow. I told her I've had a lot of issues with appointments and service the past few years and it was becoming unacceptable. She was unconcerned. I said she should cancel both of my upcoming appointments, and I think I will need to go elsewhere in future if this is the best they can do. She said Ok - she would cancel the appts, and clearly intended on doing nothing further and content with losing a customer. I told her I was shocked that she was willing to lose a long-term customer so easily and would make no effort to fix the situation. She offered no solution other than rescheduling. The employee finally said she would have someone in management contact me. I received a call from a rather condescending young guy who said he was the owner (I'm assuming he's one of the original owners' kids since he had the nepo baby attitude and no clue about how to deal with problems). I tried to tell him what had transpired but wasn't given much opportunity to do so. He only wanted to talk at me with a preconceived perception of what happened, and not to listen. I told him that I've been on the receiving end of several mistakes there and that I was at the point of going elsewhere. His response?... "It's probably best that we part ways"! I was stunned. At this point I started to wonder what his employee had told him about the original call a few minutes earlier. I wondered if perhaps the reason for his attitude was because the employee gave him an inaccurate depiction of our earlier conversation. Was she afraid she'd be in trouble for handling the situation badly, so tried to make it sound as though I had been abusive? I suggested to him that if they record their calls he should listen to the earlier call and find out what actually transpired, I had calmly and clearly indicated my unhappiness to the employee but there was no abuse, no swearing and no yelling during the call. He said that his employee was crying because she was so upset (funny she wasn't upset in the least when I spoke to her). I told him this and his response was that he thought I was now raising my voice. I wasn't. It was my normal voice and I assured him of that. At this point it seemed as though he was just trying to provoke me. It was simply unbelievable. I hung up as there was no point in any further dealings with an individual who treats customers so disrespectfully and offensively. I can honestly say that I've never in my life been treated so badly by anyone representing a business. When lousy service was brought to their attention, I was falsely accused of abusive behaviour and insulted... with no proof. Funny, in almost 20 years of going there, I had never had an issue with any staff at EA. Even when they made mistakes, we always had pleasant dealings. If they aren't recording calls, they should start doing so immediately to avoid insulting and alienating customers. When you start falsely accusing longstanding customers of bad behaviour you have a serious problem with your business. This was glaringly apparent from my conversation with Junior. Perhaps he's really the problem. Based on my experience, the employees are emulating what they see from the owner.

I have been a patient of this clinic since it opened. I have always received top notch care. Great…read moreteam from the front reception to the nurses and doctors available at this clinic. Thank you for all you do!

The front desk staff here are the rudest I have ever seen. For an example of what I mean, try to…read morecall to book a medical appointment, or try to walk in and discuss something with them. Frequently after an appointment I would be standing at the front desk to pay or get a requisition depending on what I was there for, and they would be sitting there chatting amongst themselves until one of them decided she "wanted" to help me. Someone in the waiting room commented on it as I was walking out, saying they're notoriously rude. On the phone they are snappy and unhelpful and constantly sound annoyed with you and rushed - which they are certainly not because they have enough time to do everything BUT help patients and clients.

If I could give this experience a negative star rating, I would. i had an appointment for 12:15pm…read more I got there at 12:08pm. The door was locked, lights were off. So I called the # for the spa, and spoke with the owner. She said she would be there right away. I way another 10 minutes or so, and hear the door unlock from the inside. So I go in. She's rummaging around in the back, and tells me to put slippers on. I look in the bin of slippers, and they look dirty, some of them covered in animal hair. So I said I will just keep my socks on. She didn't like that, but told me to sit. I asked her if we could go over the process before starting anything, and she right away gets upset, and says that I booked for teeth whitening, so what else do I need to know? And I said well I would like to know the steps and the process. She's getting quite agitated at this point, and tells me to put my purse down, and to sit. I tell her that I think I have the right to know what's going to happen before starting. By this point, I'm feeling like this whole thing is a mistake, and so I tell her that I have decided not to go through with the treatment and I will be asking for a refund of my Groupon. She tells me to hold my purse, and just sit. I told her that I was uncomfortable with the whole situation; from her being unprofessional and rude, to the dirty slippers, to her being late (which she denied, and then proceeded to get upset that I was early) I will not be going ahead and I will be cancelling my Groupon, and sharing my experience on the review. She tells me that she will be giving me a review as well. Great. I can't wait to see it. My recommendation - stay away unless you want to trust your teeth to someone who gives people used and dirty slippers to wear, shows up late, and then gets aggressive when you ask basic questions about what is going to be happening to your teeth.

I got my teeth whitened by Jadwiga at Oxygen MediSpa & Sauna, and she did a wonderful job! After my…read moreappointment, she took the time to explain many of the other excellent services that offered, including oxygen facials, massages, airbrush makeup and much more. I definitely plan on returning here! Thanks for great experience.

Uneducated injectors , costly fixes they take no responsibility for there careless injectors…read more They need to hire more seasoned injectors that can balance out the synergy of clients instead of scared injectors that are not skilled enough.

Absolutely terrible experience. Had received lip fillers in March, and left the location with a gap…read morein my lip. Returned 2 days later to have it adjusted. After the swelling had gone down, I noticed my top lip was twice as big as my bottom. Again returned to have it altered. Days past and my lips were still left uneven and my bottom lip was still too small. Their doctor phoned me after discussing a refund and was unbelievably rude and had the audacity to tell me my "opinion" of how they looked was incorrect. Sorry my "opinion" of my slanted uneven lips seemed to be incorrect to you. Was not worth the 3 trips or $375. Absolutely ridiculous.