Suanne and her husband are great. Very straight forward. Which makes it simple. No B.S. I took my…read morecar there one time and Suanne came out and looked at the chip and said " I wouldn't worry about it unless it gets worse." How many businesses would do that? How many would have just tried to fix it or fix it and just charged me? I knew that I would be a return customer at that point. Check them out. You won't be disappointed!

Took my '85 Buick LeSabre to have them replace the trim around the vinyl top. I was told they…read morewould glue it on. They ended up using rivets. Damaged the paint job on trunk. Now have dimples along trunk. Returned to show them. Was told that the rivets were already there. Also molding did not wrap around the corners. They butchered the job, corners were done so sloppy, they don't even connect. Original quote $180. Total charged $287.25!

Great company to work with repaired my install van in a timely manner would definitely use them…read moreagain, thanks again,

Went here to have an attachment painted and put on my number. Amazing job. No problems there…read more I also had him put a new fender on. This was a terrible job, I dont think it was due to capabilities but just pure laziness. I provided the light and the screws for him to install. He initially didn't install the light because he didn't see it anywhere. I live a quarter mile away and no call was placed, otherwise he'd have found out it was in the bag on the FRONT SEAT. I had to get another appointment to have him do that. In addition to just not installing my light. Since he couldn't find the screws I guess he felt it was okay to use some sort of bonding agent to glue the fender down. Not only did he glue it down but the glue can be seen oozing from under the fender. I definitely wouldn't recommend this place or come here again.

Amazing service. My cracked windshield was repaired quickly. I can barely see where the crack was…read more The repair man was efficient and personable.

Very satisfied with both the trip to my office to try to repair the chip (an incredibly reasonable…read more$65) before it starred (Tracey) and the in-shop replacement of the windshield by Walter (insurance deductible only). Discovered in the middle of a snowstorm five days later that my windshield wipers didn't work. I took the car back and it was fixed in FIVE MINUTES! Unfortunately I did have to schedule an appointment but warranty covered the cost.

Thank You Again Precision and Terry specifically. You have…read morerescued me once more-quickly, and very reasonably. Terry was backing up to my truck practically before I was stopped. Thank You Once again!!

I needed them to tow my moms car to my house after N accident. They were friendly and very nice…read morewhen dropping off her jeep. He made my life easy by not making me drive to Lincolnway to drop off the keys. It took approximately two hours from the time I called until I heard from them. But I knew that it was going to be a little while. which I informed him I wasn't in a big hurry.

Hey fans, you know either they have it or they don't; unfortunately Caliber Collision of Portage…read moredoes not have it. I just had one of the worst customer service experiences of my life. I dropped the car off for a relatively minor dent costing over $8000; I was in shock. The insurance company was not gonna pay for that so I picked up the car drove across the street when my battery died. The AAA said there was hardly any battery life and I was lucky to get it started when I did. I went to have the car washed and the car matt in the front driver side was missing though it was there when I dropped the car off. I called the front desk of caliber and unfortunately all I got was backtalk from the woman that answers the phone, she kept talking over me and really did not have great customer service. A lot of you know I teach customer service to Fortune 500 companies all over the United States and unfortunately this organization has zero. I highly recommend you run away from this company.

I had an accident about a couple weeks ago and I took my car to caliber collision. They were very…read morekind and professional. let me know everything they were doing to the car. I pick up my car and the car look like new . T hey did a really good job. Thank you Caliber.

I would NOT recommend Gerber Collision & Glass in Portage, IN. My insurance recommended this shop…read morefor me to get all my work done at, and I sincerely regret going through with this particular shop. This was my first time being in an accident as well as ever taking my vehicle to a collision shop and they made my experience absolutely terrible! I've had nothing but issues, work that was not complete, attitude and miscommunication with them. When I dropped off my vehicle on Thursday, August 10th 2023 I was told by the estimator that all of my work would take up to 5 business days, so I anticipated on my car being finished by the end of the following week. 5 business days later, I received a phone call from the company I was renting a vehicle through, saying that the rental car needs to be dropped off back to them by 5pm or I will be charged. So I immediately looked at the link to see the status of my vehicle and it still showed that it was still getting worked on. So I called Gerber and asked the receptionist who answered, when my vehicle will be ready since it's been 5 days. The receptionist who was a woman, responded very rude replying, " I called you yesterday and I told you that your car MAY be done in five days, I NEVER told you an exact day for sure when it will be done on." I told the receptionist that she had never called me and she said yes she did, so I left it at that. I then asked her, what I was supposed to do if my vehicle is not ready yet, and the 5 days are up, and how the rental company wants me to return the vehicle back today by 5pm. She told me she would "try" getting in contact with the rental place, but also stated how that is not her issue, that it is an issue between my insurance company and Enterprise (the rental company) that I need to take it up with them. I said okay, and asked her if she by chance knew when my vehicle may be ready so I have an idea of when i will need to pick it up. The woman responded, " Okay, we have our hands full here, it's not just you, we have a lot of vehicles getting worked on so I cannot tell you an exact day, but we will call you when it is ready." I understood that my car was not the only car being worked on at the shop, but I would have liked to have been treated like a paying customer. If I am paying for a service, I would like to be respected kindly. The receptionist had very poor customer service skills and was very sarcastic and rude. She treated me like my vehicle situation was a problem. So after that phone call, I then had to contact my insurance company myself for almost 1 whole day trying to figure out if they can give the shop more days to work on my vehicle and making sure I was able to have my rental longer. My insurance company finally contacted me letting me know that they were going to give me 4 more days for my vehicle to be worked on. They also told me that they will not be giving me any more extended days, for a 5 day job. They were frustrated as well with the situation. The next day, I finally received a phone call from Gerber and they stated how there was a mistake on their end, and that they have been giving me the wrong information about my vehicle the whole time. Apparently, there was an exact same vehicle as mine and they were giving me there information instead. This was such an inconvenience. I now had to wait even longer for my car to get done. 9 days my car was at the shop. I then had to make arrangements to leave work to drop off my car, since it was 4 days later than when it was supposed to be ready. All of this back and fourth communication wasted so much of my time. But that's not all! The day I finally picked up my vehicle when it was finished, I noticed when I got home that I was missing my car logo on my rim, on the side where my work was done at. I immediately called Gerber and told them that I had a missing piece. They apologized and told me that I can take it in any time but they are going to order the piece first and call me when it is ready. I never received the phone call. I had to call a week later to see if my piece was ready, and it was ready. Again, I had to inconvenienced my whole day and leave work early to go take my car in again, so they can fixfix something that they did not finish. Even though it only took them a few minutes to put the logo on, it was still frustrating and it was just the principle of me having to go out of my way to take back my vehicle again, that was not finished. The fact that I dealt with all this hassle, miscommunication, a rude receptionist, and work not being done, makes me never want to recommend this place to anybody, especially if you have a job because the amount of time being wasted and back-and-forth and leaving your job early is not okay. I wish I had taken my money and business else where.

I had a wonderful experience with Gerber Collision. My son was in a car accident that left his…read morepassenger side and front damaged. They were able to make the car look brand new again. They have great customer service. The price was around the same as Kia would have charged. We highly recommend!